Digital Factory Competency Model by Eenpool ©

• • • Capability
      • IAM Policy Management
      • Accounting Management (Payable/ Receivable)
      • Security Monitoring Management
      • Service Monitoring Management
      • Authentication Management
      • Availability Monitoring Management
      • Budget Management
      • Business Demand Management
      • Capacity Management
      • Certificate Management
      • Change Enablement Management
      • Change Enablement Management
      • Legal Compliance Policy Management
      • Corporate Marketing and Merchandising
      • Corporate Procurement
      • Cost Management
      • Cross domain Identity Management
      • Customer Information management
      • Stakeholder Management
      • DAST Mgmt
      • Data Backup and Recovery Requirements
      • Data masking Management
      • Data Protection Management
      • Delivery Pipeline Management
      • Contractor Management
      • Sourcing Management
      • Vendor Contract & Performance Management
      • Licence Compliance Management
      • Product Backlog Management
      • Defect Management
      • Product Development Management
      • Hardening Management
      • Release Management
      • Performance & Insight Management
      • Product Planning & Design Management
      • Team Backlog Management
      • Test Management
      • Digital Product Value Stream (Product line) Capability
      • DR & Business Continuity Policy Management
      • Product Documentation Management
      • Endpoint protection Management
      • Enterprise Business Operations Management
      • Enterprise Business Strategy & Planning
      • Enterprise Environmental,Social and Governance Management
      • Enterprise Financial Management
      • Information Security GRC Management
      • Human Resource Management
      • Enterprise Performance & Insight
      • Enterprise Sourcing & Vendor Management
      • Enterprise Workforce & Talent Mgmt
      • Fraud Detection Management
      • Functional Test Management
      • IAM Governance Management
      • IAST Mgmt
      • Incident Management
      • Information Archiving & Restoration
      • Event Management
      • Information Security Policy Management
      • Instruction Manuals Management
      • Integration Pipeline Management
      • Service Consumption Management
      • Customer Interaction Management
      • Identity & Access Management
      • Service Security Management
      • Manufacturing Management
      • Mobile Farm Management
      • Mobile Test Management
      • Architecture Management
      • Service Delivery Management
      • Service Restoration Management
      • Daily Operations Management
      • Organizational Change Management
      • Password Management
      • Patch Management
      • Performance Monitoring Management
      • Performance Test Management
      • Policy Mgmt
      • Portfolio Backlog Management
      • Portfolio Management
      • Pricing Management
      • Privacy policy Management
      • Privacy Requirements Management
      • Problem Management
      • Property & Facility Management
      • Requirements Management
      • SAST Mgmt
      • Security Event Management
      • Security Requirements Management
      • Security Test Management
      • Security Threat Intelligence Management
      • Service Catalog and Offer Management
      • Service Chargeback Management
      • Service Configuration Management
      • Service Desk
      • Service Communication Management
      • Service Level Management
      • Service Request Management
      • Service Usage Management
      • Software Bill of Materials Management
      • Source Code Managment
      • Strategy Management
      • Support Documentation Management
      • SW License Policy Management
      • Test Data Management
      • Test management
      • Token/Key Management
      • Usability Test Management
      • User Access Management
      • Vendor Technology Lifecycle Management
      • Application Architecure Management
      • Business Architecture Management
      • Data Architecure Management
      • Enterprise Architecture Management
      • Integration Architecture Management
      • Security Architecture Management
      • Solution Architecture Management
      • Technology Architecture Management
      • Application Monitoring Management
      • Infrastructure Monitoring Management
      • Service Asset Management
      • Service Interaction Management
      • Service Knowledge Management
      • EA Policy Management
      • Functional & NF Requirements Management
      • Privacy GRC Management
      • Process GRC Management
    • Resource
      • Application Resources
      • Compliance Resources
      • Financial Resources
      • Information Resources (Create/ Update)
      • Integration Resources
      • People Resources
      • Process Resources
      • Service Resources
      • Technology Resources
    • Value stream
      • Configure Desired Service
      • Consume
      • Deploy
      • Deploy Desired Service
      • Deliver Product/ Service Release
      • Digital Product Value Stream (Product line)
      • Evaluate
      • Evaluate Business Portfolio
      • Explore
      • Integrate
      • Operate
      • Operate Service Instance
      • Plan Product/ Service Roadmap
      • Release
      • Release Product/ Service Offer
      • Sell Product/ Service Contract
    • IT4IT
      • Accept & Publish Release
      • Accounting Applications
      • Accounting HR
      • Accounting Information
      • Accounting Technology
      • Agree to Service Offer
      • Application
      • Architecture Applications
      • Architecture HR
      • Architecture Information
      • Architecture Management
      • Architecture Technology
      • Asset Management
      • Asset Management Applications
      • Asset Management HR
      • Asset Management Information
      • Asset Management Technology
      • Availability Applications
      • Availability Management
      • Availability Management HR
      • Availability Management Information
      • Availability Management Technology
      • Build, Integrate, & Test
      • Capability
      • Capacity Management
      • Capacity Management Applications
      • Capacity Management HR
      • Capacity Management Information
      • Capacity Management Technology
      • Change Management
      • Change Management Applications
      • Change Management HR
      • Change Management Information
      • Change Management Technology
      • Collaboration
      • Collaboration Applications
      • Collaboration HR
      • Collaboration Information
      • Collaboration Technology
      • Compliance Applications
      • Compliance HR
      • Compliance Information
      • Compliance Management
      • Compliance Technology
      • Configuration Applications
      • Configuration HR
      • Configuration Information
      • Configuration Management
      • Configuration Management Service consolidation
      • Configuration Technology
      • Consume
      • Continuity Applications
      • Continuity HR
      • Continuity Information
      • Continuity Management
      • Continuity Technology
      • Contract Applications
      • Contract HR
      • Contract Information
      • Contract Management
      • Contract Technology
      • Course of Action
      • Customer/User Applications
      • Customer/User HR
      • Customer/User Information
      • Customer/User Support
      • Customer/User Technology
      • Customer Relationship Management
      • Customer Relationship Management Applications
      • Customer Relationship Management HR
      • Customer Relationship Management Information
      • Customer Relationship Management Technology
      • Defect Management
      • Defect Management Applications
      • Defect Management HR
      • Defect Management Information
      • Defect Management Technology
      • Define Backlog Mandates
      • Define Digital Product Architecture
      • Define Service Offer
      • Demand Applications
      • Demand HR
      • Demand Information
      • Demand Management
      • Demand Technology
      • Deploy
      • Deployment Management
      • Deployment Management Applications
      • Deployment Management HR
      • Deployment Management Information
      • Deployment Management Technology
      • Design & Develop
      • Detect Issue
      • Diagnose Issue
      • Ensure Governance
      • Evaluate
      • Event Management
      • Event Management Applications
      • Event Management HR
      • Event Management Information
      • Event Management Technology
      • Explore
      • Finalize Roadmap & Scope Agreement
      • Finance Applications
      • Finance HR
      • Finance Information
      • Finance Technology
      • Financial Management
      • Fulfill Deployment
      • Gather Influencers
      • Human
      • Identify Gaps
      • Identity and Access Management
      • Identity and Access Management Applications
      • Identity and Access Management HR
      • Identity and Access Management Information
      • Identity and Access Management Technology
      • Implement Service Offer
      • Incident Management
      • Incident Management Applications
      • Incident Management HR
      • Incident Management Information
      • Incident Management Technology
      • Information
      • Integrate
      • IT4IT Value Streams
      • IT Operations Applications
      • IT Operations HR
      • IT Operations Information
      • IT Operations Technology
      • IT Service Request Portal consolidation
      • Knowledge Applications
      • Knowledge HR
      • Knowledge Information
      • Knowledge Management
      • Knowledge Technology
      • Measurement & Reporting
      • Observe Deployment
      • Operate
      • Operations Management
      • Performance Applications
      • Performance Information
      • Performance Management
      • Performance Management HR
      • Performance Technology
      • Plan & Approve Deployment
      • Plan Product Release
      • Policy Applications
      • Policy HR
      • Policy Information
      • Policy Management
      • Policy Technology
      • Portfolio Backlog Management
      • Portfolio Backlog Management Applications
      • Portfolio Backlog Management HR
      • Portfolio Backlog Management Information
      • Portfolio Backlog Management Technology
      • Prioritize Backlog Items
      • Problem Management
      • Problem Management HR
      • Problem Management Information
      • Problem Management Technology
      • Problem Mangement Applications
      • Procurement Applications
      • Procurement HR
      • Procurement Information
      • Procurement Management
      • Procurement Technology
      • Product Backlog Applications
      • Product Backlog HR
      • Product Backlog Information
      • Product Backlog Management
      • Product Backlog Technology
      • Product Design Applications
      • Product Design HR
      • Product Design Information
      • Product Design Management
      • Product Design Technology
      • Product Development
      • Product Development Applications
      • Product Development HR
      • Product Development Information
      • Product Development Technology
      • Product Portfolio Management
      • Product Portfolio Management Applications
      • Product Portfolio Management HR
      • Product Portfolio Management Information
      • Product Portfolio Management Technology
      • Product Sales Applications
      • Product Sales HR
      • Product Sales Information
      • Product Sales Management
      • Product Sales Technology
      • Propose Investments
      • Provide Service Support
      • Publish Service Offer
      • Publish Service Status
      • Refine Product Backlog
      • Release
      • Release Applications
      • Release HR
      • Release Information
      • Release Management
      • Release Technology
      • Request Applications
      • Request HR
      • Request Information
      • Request Management
      • Request Technology
      • Requirements Applications
      • Requirements HR
      • Requirements Information
      • Requirements Management
      • Requirements Technology
      • Resolve Issue
      • Resource
      • Risk Management
      • Risk Management Applications
      • Risk Management HR
      • Risk Management Information
      • Risk Management Technology
      • Select an Offer
      • Service Catalog Applications
      • Service Catalog HR
      • Service Catalog Information
      • Service Catalog Management
      • Service Catalog Technology
      • Service Desk consolidation
      • Service Level Applications
      • Service Level HR
      • Service Level Information
      • Service Level Management
      • Service Level Technology
      • Service Management consolidation
      • Service Measurement & Reporting Applications
      • Service Measurement & Reporting HR
      • Service Measurement & Reporting Information
      • Service Measurement & Reporting Technology
      • Service Portfolio consolidation
      • Strategy and Goals Applications
      • Strategy and Goals HR
      • Strategy and Goals Information
      • Strategy and Goals Technology
      • Strategy Management
      • Subscribe to Service Offer
      • Technology
      • Test Management
      • Tests Applications
      • Tests HR
      • Tests Information
      • Tests Technology
      • Validate Deployment
      • Value Network
      • Value Stage
      • Value Stream
      • Vendor Management
      • Vendor Management Applications
      • Vendor Management HR
      • Vendor Management Information
      • Vendor Management Technology
      • Workforce Management
      • Workforce Management Applications
      • Workforce Management HR
      • Workforce Management Information
      • Workforce Management Technology
    • Operational Excellence
  • • ITIL 3
      • 1. Strategy Management for IT Services
      • 10. Capacity Management
      • 11. IT Service Continuity Management
      • 12. Information Security Management
      • 13. Supplier Management
      • 14. Transition Planning and Support
      • 15. Change Management
      • 16. Service Asset and Configuration Management
      • 17. Release and Deployment Management
      • 18. Service Validation and Testing
      • 19. Change Evaluation
      • 2. Service Portfolio Management
      • 20. Knowledge Management
      • 21. Event Management
      • 22. Incident Management
      • 23. Request Fulfilment
      • 24. Problem Management
      • 25. Access Management
      • 26. Seven‑Step Improvement Process
      • 3. Financial Management for IT Services
      • 4. Demand Management
      • 5. Business Relationship Management
      • 6. Design Coordination
      • 7. Service Catalogue Management
      • 8. Service Level Management
      • 9. Availability Management
      • ITIL v3
      • 1.1 Strategic Assessment
      • 1.2 Strategy Generation
      • 1.3 Strategy execution (through the service lifecycle)
      • 2.1 Proces Initiation
      • 2.2 Define
      • 2.3 Analyse
      • 2.4 Approve
      • 2.5 Charter
    • ITIL 4
      • 1. Architecture management
      • 10. Risk Management
      • 11. Service Financial Management
      • 12. Strategy Management
      • 13. Supplier Management
      • 14. Workforce and Talent Management
      • 15. Availability Management
      • 16. Business Analysis
      • 17. Capacity and Perfomance Management
      • 18. Change Enablement
      • 19. Incident Management
      • 2. Continual Improvement
      • 20. IT Asset Management
      • 21. Monitoring and Event Management
      • 22. Problem Management
      • 23. Release Management
      • 24. Service catalogue Management
      • 25. Service Configuration Management
      • 26. Service Continuity Management
      • 27. Service Design
      • 28. Service Desk
      • 29. Service Level Management
      • 3. Information Security Management
      • 30. Service Request Management
      • 31. Service Validation and Testing
      • 32. Deployment Management
      • 33. Infrastructure and Platform Management
      • 34. Software Development and Management
      • 4. Knowledge Management
      • 5. Measurement and Reporting Management
      • 6. Organisational Change Management
      • 7. Portfolio Management
      • 8. Project Management
      • 9. Relationship Management
      • ITIL v4
    • Metamodel
      • Application SLA
      • Audit Report
      • Audit Rule
      • Behavior & Interaction
      • Budget
      • Business Object
      • Capability Business Interfaces
      • Conclusion
      • Consistency & Coordination
      • Cost
      • Employee Rewards & Compensation
      • Engagement & Empowerment
      • Incompliance Mitigation
      • Information Integration model
      • Investment
      • Process
      • Leadership and Mgmt Styles
      • Participating Business Actors
      • Participating Team Dynamics
      • Process Language
      • Process RACI matrices
      • Process Roles
      • Supported Business Services
      • Technology vendor contract
      • Vendor Technology Lifecycle plan
      • Quality of Service Aspects
      • Recruitment, Selection & Sucession
      • Revenue
      • Service Capacity Plan
      • Service Catalog items
      • Service Charge
      • Service Contracts
      • Service Stakeholders roles
      • Service Usage
      • Skill Development
    • Frameworks
      • Analyse
      • Experiment
      • Hypothesize
      • Observe
    • Capabilities
      • Digital Product & Service
      • Quality of Service
      • Stakeholder
    • IT4IT
      • (IT Service) Perf. Mgmt
      • Accounting
      • Actual Product Instance
      • Actual System CI Created
      • ArchiSurance End User
      • Architecture
      • Asset Management
      • Availability Management
      • Backlog Management
      • Browse Catalog
      • Business Demand Created
      • Business Object
      • Business Process
      • Business Process
      • Business Service
      • Capacity Management
      • Catalog Item Activated
      • Change Created
      • Change Management
      • Change Updated
      • Chargeback Contract
      • Chargeback Items Created
      • Close Incident
      • Configuration Mgmt
      • Continuity
      • Create IT Architecture
      • Customer Relationship Management
      • Defect Created
      • Defect Management
      • Demand Created
      • Demand Management
      • Design Created
      • Desired Product Instance
      • Digital Product
      • Digital Product Backbone
      • Event Management
      • Event Management Framework Activated
      • Finance
      • Home & Away End User
      • Immediate incident Resolution by 1st line
      • Incident
      • Incident Created
      • Incident identified by end user
      • Incident Management
      • IT Initiative Created
      • IT Operations Management
      • IT Policy Created
      • IT Service Requested
      • IT Service Requestor
      • IT Strategy Created
      • Knowledge Article Requested
      • Knowledge Management
      • LegallyYours End User
      • Log and Categorize Incident
      • Login To Portal
      • Monitoring Activated
      • Navigation
      • Order from IT Portal
      • Policy Management
      • Problem Management
      • Process
      • Process Request
      • Process Shopping Cart
      • Procurement
      • Product Design
      • Product Design
      • Product Development
      • Product Portfolio Management
      • Product Release
      • Product Services & Sales
      • ProFit End User
      • Release & Deployment Management
      • Release Created
      • Release Updated
      • Request
      • Requirements for Engineering Created
      • Requirements Management
      • Role
      • Scenario- Solving an Incident using Known Error information
      • Security & Access Framework Activated
      • Security and Access Mgmt
      • Select Catalog Item
      • Service Catalog item Created
      • Service Catalog Management
      • Service Contract
      • Service Level Management
      • Service Offer
      • Service Offer Backbone
      • Service Request Management
      • Shopping Cart
      • SLA Framework Activated
      • Srv Measurement & Reporting
      • Start Operations triggered
      • Strategy and Goal Mgmt
      • Submit Shopping Cart
      • Subscription
      • Test Management
      • User
      • User Profile
      • User Support Interaction Management
      • Vendor Mgmt
      • Workforce Management
    • Business objects
      • Architecture Building Block (ABB)
      • Change
      • Device
      • Digital Product
      • Fout
      • Kennisitem (Product Document)
      • Pipeline
      • Portfolio Epics
      • Product Features
      • Project End Architecture (PEA)
      • Project Start Architecture (PSA)
      • Release
      • Software build
      • Solution Building Block (SBB)
      • Strategic Driver
      • Strategic Goal
      • Task
      • Test
      • Test Plan
      • User Story
    • 3.1 Accounting
    • 3.2 Budgetting
    • 3.3 Charging
    • 4.1 Identify sources of demand forecasting
    • 4.2 Patterns of business activity
    • 4.3 User Profiles
    • 4.4 Activity-based demand management
    • 4.5 Develop differentiated offerings
    • 4.6 Management of Operational Demand
    • Policy compliance rule (External and internal)
    • 5.1 Identify Stakeholders
    • 5.2 Define outcomes
    • 5.3 Specify strategic requirements and funding
    • 5.4 Define business case
    • 5.5 Validate patterns of business activity
    • 5.6 Validate customer requirements
    • 5.7 Validate patterns of business activity
    • 5.8 Confirm costs and funding
    • 5.9 Ensure approriate customer involvement in design activities
    • 5.10 Coordinate customer involvement in ST processes
    • 5.11 Schedule customer involvement in training and awareness
    • 5.12 Validate Release schedules
    • 5.13 Awareness of known errors
    • 5.14 Communicate scheduled outages
    • 5.15 Updates on major incidents
    • 5.16 Escalation
    • 5.17 Report service performance
    • 5.18 Cusomrt satisfaction surveys
    • 5.19 Facilitate reviews on ability to meet strategic objectives
    • 5.20 Initiate service improvement plans
    • Opportunity
    • Request for Change
    • Complaint
    • Compliment
  • • Monitoring
      • Big Data Monitoring
      • Cloud Monitoring
      • Database Monitoring
      • Dynamic Monitoring
      • Endpoint Monitoring
      • Generic Monitoring
      • Infrastructure Monitoring
      • Integration Monitoring
      • Media Monitoring
      • Monitoring
      • Network Monitoring
      • Network Security Monitoring
      • Node Monitoring
      • Performance Monitoring
      • Security Monitoring
      • System Monitoring
      • Transaction Monitoring
      • User Monitoring
      • Application Monitoring
    • Metamodel
      • Application Collaboration Integrations
      • Application Component
      • Application Configuration
      • Application Data Object
      • Application Event (e.g. Maintenance)
      • Application Process
      • Application roles
      • Application Service
      • Required Application Function
    • IT4IT
      • Data Objects
        • Product Backbone Data Object
        • Data Object
        • Identity
        • Strategic Objective
        • Fulfillment Book
        • Log
        • Lifecycle Data Object
        • Architecture Roadmap Item
        • Test Plan
        • Build Package
        • Portfolio Backlog Item
        • Value Stream
        • Actual Product Instance
        • Scope Agreement
        • Service Monitor
        • Product Design
        • Order
        • Source
        • Incident
        • Architecture Blueprint
        • Pipeline
        • Interaction
        • Subscription
        • Product Release
        • Requirement
        • Budget Item
        • Product Backlog Item
        • Service Offer Catalog
        • Test Case
        • Desired Product Instance
        • Digital Product
        • Event
        • Usage Record
        • Service Offer
        • Policy
        • Chargeback Contract
        • Product Release Blueprint
        • Chargeback Record
        • Defect
        • KPI
        • Change
        • Cost Model
        • Runbook
        • Service Contract
        • Problem
        • Entitlement
        • Attribute
        • Strategic Theme
        • Resource
        • Knowledge Item
      • Functional Component
        • Identity
        • Functional Component
        • Resource
        • Fulfillment
        • Application Function
        • Collaboration
        • Strategy
        • Policy
        • Fulfillment Orchestration
        • Investment
        • Diagnostics & Remediation
        • Cost Modeling
        • Build Package
        • Product Design
        • IT Operations - Intelligence, Trending, Proactive Alerting
        • Consumption Experience
        • Product Portfolio
        • Defect
        • Chargeback
        • Service Level
        • Enterprise Architecture
        • Change
        • Usage
        • Offer
        • Pipeline
        • IT Operations - Capacity Planning
        • Test
        • Proposal
        • Monitoring
        • Problem
        • Order
        • Requirement
        • Product Backlog
        • Source Control
        • Event
        • Incident
        • Configuration
        • IT Operations - Availability
        • Portfolio Backlog
        • Release Composition
        • Knowledge
      • Other
        • Application Functions
          • Register Incident
          • Perform Remediation
          • Manage Incident
          • Raise Alert - Up Event
          • Monitor IT Services
          • Raise Alert - Down Event
          • Acknowledge Event
          • Close Incident
          • Close Event
          • Correlate Event
          • Register Event
          • Select Event Response
          • Perform Root Cause Analysis
        • Application Service
          • Process Request
          • Process Shopping Cart
          • Order From IT Portal
          • Essential Service
          • Application Service
          • Manage Problem
          • Provide Build
          • Provide Delivery request information
          • Create Chargeback Record
          • Create Problem
          • Create Subscription
          • Update Backlog Item
          • Request Labor Resources
          • Provide IT Asset Information
          • Provide Initiative Information
          • Create Scope Agreement
          • Create Defect
          • Update IT Service Portfolio
          • Provide Release
          • Provide Invoice Information
          • Provide Chargeback info
          • Track Fulfillment Status
          • Provide Usage Information
          • Manage Event
          • Search Labor Availability
          • Manage Capacity
          • Manage RFC
          • Create Chat
          • Create Build
          • Create Catalog Item
          • Update Policy
          • Run Rootcause Analysis
          • Create Service Monitor
          • Create Estimated Labor and Asset Cost config
          • Publish Offer Catalog
          • Register Request
          • Update IT Initiative
          • Manage IT Assets
          • Update IT Budget
          • Update Defect
          • Provide Requirement Information
          • Create SLA Template
          • Create Backlog Item
          • Create IT Cost Model
          • Request Offer
          • Search Knowledge
          • Create Release
          • Provide Development Spend
          • Create Offer Catalog
          • Create Event
          • Decompose Request
          • Route Fulfillment Request
          • Browse Catalog
          • Provide Development Budget
          • Access IT Dashboard
          • Create Chargeback Contract
          • Create IT Service Portfolio
          • Create IT initiative
          • Provide Monitoring Information
          • Request IT Budget
          • Provide Package
          • Manage Incident
          • Search Asset Availability
          • Create Deliery Request
          • Create requirement
          • Create Package
          • Create SLA Instance
          • Perform Remediation
          • Create Fulfillment Request
          • Execute Test
          • Execute Deployment
          • Provide SLA information
          • Manage Architecture
          • Submit Version
          • Create Actual System
          • Create Usage Record
          • Notify Fulfillment
          • Create Vendor Request
          • Register RFC
          • Update Catalog Item
          • Manage "What If Scenario
          • Create IT Asset Request
          • Provide Source Code
          • Manage Availability
          • Create Service Model
          • Create Policy
          • Provide Actual System Information
          • Create Incident
        • Event Resolution (Fully Automated)
        • Event Resolution (Fully Automated)
        • ArchiSoft IT Portal
        • Portal
      • IT4IT Data object
    • IT4IT Functional Component
  • • Metamodel
      • (Vendor) System Software
      • Communication Network
      • Data Center Location
      • Information Flow Path
      • Node
      • People/ Organization Location
      • Technology Data Artifact
      • Technology Event
      • Technology Integrations
    • IT4IT
      • ArchiSoft Collaboration
      • ArchiSoft Data Center
      • ArchiSoft IT Portal
      • ArchiSoft IT Shop
      • ArchiSoft IT Shop API
      • ArchiSoft Knowledge
      • ArchiSoft LAN
      • ArchiSoft Request
      • ArchiSoft Request Store
      • ArchiSoft Self Service Support
      • ArchiSoft Service Catalog
      • ArchiSoft Shopping Cart Store
      • ArchiSoft User Profile Store
      • ArchiSoft Virtual Cloud Host 1
      • ArchiSoft Virtual Cloud Host 2
      • ArchiSoft Virtual Host 1
      • ArchiTech Offer Consumption Software
      • Cloud Environment
      • Data Object Software
      • DC / Cloud
      • Functional Component Software
      • Home & Away Cloud Change Software
      • Home & Away Cloud Change Store
      • Home & Away Cloud Fulfilment
      • Home & Away Cloud Request Portal
      • Home & Away Cloud Request Portal Software
      • Home & Away Cloud Request Rationalisation
      • Home & Away Cloud Request Rationalisation Software
      • Home & Away Cloud Request Shopping Cart Store
      • Home & Away Cloud Request Store
      • Home & Away Data Center
      • Home & Away IT Change Software
      • Home & Away IT Change Store
      • Home & Away IT Fulfilment
      • Home & Away IT Request Portal Software
      • Home & Away IT Request Rationalisation Software
      • Home & Away IT Request Shopping Cart Store
      • Home & Away IT Request Store
      • Home & Away LAN
      • Home & Away Legacy IT Change Software
      • Home & Away Legacy IT Change Store
      • Home & Away Legacy IT Fulfilment
      • Home & Away Request Portal
      • Home & Away Request Rationalisation
      • Legally Yours Cloud Change Software
      • Legally Yours Cloud Change Store
      • Legally Yours Cloud Fulfilment
      • Legally Yours Cloud Request Portal
      • Legally Yours Cloud Request Portal Software
      • Legally Yours Cloud Request Rationalisation
      • Legally Yours Cloud Request Rationalisation Software
      • Legally Yours Cloud Request Shopping Cart Store
      • Legally Yours Cloud Request Store
      • LegallyYours Data Center
      • Legally Yours IT Change Software
      • Legally Yours IT Change Store
      • Legally Yours IT Fulfilment
      • Legally Yours IT Request Portal
      • Legally Yours IT Request Portal Software
      • Legally Yours IT Request Rationalisation Software
      • Legally Yours IT Request Shopping Cart Store
      • Legally Yours IT Request Store
      • Legally Yours LAN
      • Legally Yours Request Rationalisation
      • Network Area
      • Node
      • Offer Catalog Store
      • ProFit Catalog Software
      • PRO-FIT Change Software
      • PRO-FIT Change Store
      • PRO-FIT Cloud Request Portal
      • PRO-FIT Cloud Request Portal Software
      • PRO-FIT Cloud Request Shopping Cart Store
      • ProFit Collab Module
      • ProFit Collaboration Portal Software
      • ProFit Data Center
      • PRO-FIT Fulfilment
      • PRO-FIT IT Request Portal
      • PRO-FIT IT Request Portal Software
      • PRO-FIT IT Request Shopping Cart Store
      • ProFit KM Module
      • PRO-FIT LAN
      • ProFit Offering Catalog Virtual Host
      • ProFit Portal Virtual Host 1
      • ProFit Portal Virtual Host 2
      • ProFit Request Module
      • ProFit Request Portal Software
      • PRO-FIT Request Rationalisation
      • PRO-FIT Request Rationalisation Software
      • PRO-FIT Request Store
      • ProFit Self Service Module
      • ProFit Service Management Software
      • Request Software
      • Request Virtual Host
      • Service Management Virtual Host
      • Shopping Cart Store
      • Shopping Cart Virtual Host
      • Subscription Store
      • User Profile Store
      • VLAN
      • WAN
  • • Metamodel
      • Adaptability & Innovation
      • Application performance Assessment
      • Business Impact Assessment
      • Compliance Assessment
      • Cost/ Service or Profit Center
      • Culture Assessment
      • Customer Focus
      • Digital Product Value Stream Map (Assessment)
      • Financial Performance Assessment
      • Information Quality Assessment
      • Integration Quality Assessment
      • Persona performance Assessment
      • Positve Behavior Influence
      • Proactivity
      • Strategy & Catalog Assessment
      • Technology performance Assessment
      • Values and Norms
      • Value Stream /Process Assessment
      • Data Scientist
    • IT4IT
      • Outcome
        • Improve Ability to meet customer expectations
        • Operatio-nal Goal
        • Improve operational performance
        • Improve external service provider compliance
        • Reduce Cost
        • Purpose of Offer Consumption Component
        • Transfor-mation Goal
        • Purpose of the Engagement Experience Portal
        • Remediate an Identified Back-End Issue
        • Configure an Off-the-Shelf or SaaS Product for Use
        • Bundle Existing Service Offers
        • Perform Digital Product Governance
        • Deploy a New Product Release Version for a Digital Product
        • Disable or Remove Existing Product Release Instances of a Digital Product
        • Ensure Disaster Recovery Objectives
        • Investigate a New Digital Product Idea
        • Order a New Desired Product Instance
        • Change an Existing Service Offer
        • Develop a New or Initial Product Release
        • Optimize a Digital Product
        • Terminate a Service Offer
        • Perform Scheduled Maintenance
        • Release a New Service Offer
        • Deploy a First Product Release for a New Digital Product
        • Remediate Consumer Front-End Issue
        • Order an Actual Product Instance Modification
        • Remediate a major Event or Incident
        • Order an Actual Product Instance Termination
        • Rationalize the Product Portfolio
        • Deliver an Emergency Change or Hotfix
        • Retire Digital Product
        • Order an Actual Product Instance Support
        • Consider a New Digital Product
        • Plan Product Portfolio Investments
        • Refine Digital Product Feasibility
      • Requirement
        • Require-ment
        • Compare services and applications for rationalization
        • Provide business measurements
        • Traceability through the Requirement functional component
        • Send charge acceptance
        • Report back to investment portfolio
        • System of record (authoritative source) for all Builds.
        • Receive Requirement information
        • Associate a Build Package to a service.
        • Collect service Usage metrics
        • Enable supportability for IT operations
        • Receive Defect-related information
        • Associate a Service Release Blueprint to Desired Systems
        • Manage the lifecycle of the Actual System.
        • Ranking, trending and analysis
        • Quick evaluation (Expedited analysis)
        • Manage state escalation paths and lifecycle of Incidents
        • Identify security controls
        • Produce request artifacts
        • Trigger diagnostics and remediation
        • Track cost number from Asset Management.
        • Create Proposal (Expedited analysis)
        • Order services on behalf of other consumers
        • AssociateBuilds to a Build Package
        • Categorize Event data
        • Create the Product Release
        • Expedited analysis and approval
        • Create QoS reports on the Service Contracts
        • Associate an Actual System with an RFC
        • Provide Subscription information for associated Chargeback Contract
        • Receive Defect information
        • Input for the Source data object (source, create, and secure the service)
        • Associate Service Release Blueprints to Defects
        • Information on service consumption
        • Process and break down Usage information
        • Govern, coordinate, influence, and direct IT Initiative execution.
        • Access to third-party Knowledge and forums
        • Decide on target release.
        • Up-to-date fulfillment-related Subscription information
        • Receive scoping and invenstment decisions
        • Create IT Initiative (Expedited analysis)
        • Associate Incident to the corresponding Problem
        • Forwardcategorized Events
        • Requirements to a Product Release association
        • Develop target blueprints
        • Allow recursive relationships between Source.
        • Provide information on existing Subscription
        • Monitor application
        • System of record for Problem records.
        • Provide information required for service instantiation
        • Management of organizational changes and training for a release
        • Provide information for fulfillment.
        • Manage and store source code
        • Create and maintain service blueprints
        • Associate Builds to Test Cases
        • Ordering multiple offers in one transaction
        • Send a Chargeback Record for approval and reconciliation
        • Associate a Product Release to Service Release Blueprints.
        • Associate the Actual System with the Event and associated Change
        • Rationalize, break down, and route ?clean order? requests
        • Receive business/IT measurements
        • Update Scope Agreement (Structured ananlysis)
        • Determine and track service TCO
        • Associate Service Release Blueprints to Build Packages
        • Receive test-related information
        • Validate asset consumption model (Structured ananlysis)
        • The system of record for Product Releases.
        • Manage service information
        • Run dynamic application security testing
        • Receive proposed investments for run and maintain
        • Authoritative system of record for change request information
        • Convert Defects to Known Errors
        • Provide service monitoring status
        • Associate Product Designs to a Digital Product
        • Manage the Subscription data flow
        • Change impact based analysis
        • Manage the build versions
        • Manage test data.
        • Coordinate multiple fulfillment mechanisms and manage dependencies
        • Decide on portfolio changes
        • Create Known Error from unsolved Problems
        • receive Defect information from a Test
        • Manage the Service Contract lifecycle
        • Associate Problem(s) to Actual System (s).
        • Source code meets the specifications, policies, standards & requirements
        • Provide business/IT measurements
        • Associate IT Initiative to Product Releases
        • Automate the Build process
        • associate a Test Case to Defects
        • Provide Usage information
        • Change calendar and collision avoidance
        • Sssociate Source to Builds
        • Receive the development scope and agreement
        • Collect, refine, scope, and track progress of Requirements
        • Associate a Product Release to a service.
        • Send the instances of the Service Contracts
        • System of record for Incidents.
        • authoritive source for investment decisions
        • Associate a Product Design to a Digital Product.
        • Receive the Scope Agreement
        • Capture from defect fix
        • Capture from Problem Management
        • Associate a Test Case to Defects (from defect Component)
        • Associate Product Design to Product Releases
        • System of record for the Service Contract.
        • Send reporting data on the Service Level status
        • Incorporate the Collaboration function enable communication
        • Provide IT Initiative information
        • Manage a registry of the available fulfillers
        • Associate Source to a service.
        • Send the bound Service Catalog Entry
        • Associate Builds to a Build Package
        • Recursive relationships between Requirements.
        • Manage the Build Packages and relationships
        • Supporting natural language queries
        • Provide Defect information to Defect Functional Component
        • Associate Defects with Requirements.
        • Allow recursive relationships between Test Cases.
        • Manage the lifecycle of the Requirement.
        • Provide Defect information
        • Expose IT functions & capabilities in a single, unifying experience
        • Manage relations between the Service Contract and KPI
        • Break down the Composite Requests into the individual Requests
        • Associate the Service Monitor and the Actual System
        • Perform monitoring of an IT service
        • Identify service suppliers
        • Enable viewing and updating support tickets
        • Create the Service Contract template
        • Report Defect status
        • Requirements to Source tracing
        • Associate Service Release Blueprints to Service Contracts
        • Associate Build Packages toService Release Blueprints
        • Requirement to Test Case trace
        • System of record for Service Monitors.
        • System of record for Events.
        • Manage the lifecycle of the Service Monitor
        • Associate a Test Case to a service.
        • Offers available to consumers
        • Receive measurements for calculating the KPI measurements
        • Ensure follow-on value stream functionality
        • Identify the service delivery model
        • Provide the Subscription status
        • Allow hierarchical relationships between Service Contracts.
        • Allow generation of new content
        • Associate an IT Initiative with an IT Budget Item
        • Calculate the results of compound Service Monitors
        • Associate Requirements to Sources
        • Use existing Knowledge data to solve a Problem
        • Document issues
        • Pricing/Costing Policies
        • Allow an Event to trigger a Runbook
        • Provide Collaboration Function
        • Monitor infrastructure (system and network)
        • Manage the state and lifecycle of Events
        • Create a Service Contract & start measuring
        • Manage service roadmaps
        • Risk-based security tests
        • Manage the Test Case lifecycle
        • Manage the state and lifecycle of the change.
        • Associate a Service Release Blueprint to Service Catalog Entry(ies)
        • Provide Request delivery times information
        • Impact & risk assessments minimizing production disruptions
        • Collect Usage information from vendor invoices
        • Create a Defect from an Incident
        • provide fulfillment status information
        • Create project portfolio views
        • Comply with Policies
        • Create Desired Systems using the Service Release Blueprint and Subscription
        • Aggregate, track, and report status, resources consumed
        • Provide Service Catalog Function
        • Automate the delivery of Builds to the Build Package
        • Plan and execute tests
        • Collect cost of assets
        • Collect cost of decomposed sub-services
        • Associate Product Release with Test Cases
        • Generate Fulfillment Requests from the bound Service Catalog Entry
        • Allow a recursive relationship between Product Releases.
        • Manage Requirements through the lifecycle of a service.
        • Maintain visibility into supplier capacity levels
        • Receive IT Initiative information
        • Engage fulfillment systems
        • Associate the Actual System with the Problem record
        • Visibility of IT Policies
        • Receive proposed investments for development
        • monitor and report the Build results
        • Manage the lifecycle of the Defect.
        • Receive the Digital Product & design Product Designs
        • Associate the Incident and the Actual System
        • Select the appropriate fulfillment mechanism
        • Instrumentation to capture IT Service empirical data
        • Group and Push Demand
        • Interaction with IT operations
        • Provide information required for creating a Service Catalog Entry
        • Information on the Service Level status
        • Run security tests
        • Associate the Actual System with the Incident
        • Update Scope Agreement (Expedited analysis)
        • Service discovery.
        • Create high-level asset consumption model (Structured ananlysis)
        • Consume Defects
        • System of record for all Product Designs
        • Create an RFC within Change Control
        • Provide Subscription information for associated Fulfillment Requests.
        • Capture from Business
        • Initiate an Interaction or an Incident for Self-Service Support
        • Receive estimation about labor and asset configuration
        • Associate the Actual System with the Service Monitor & Change
        • Coordinate the acquisition of resources
        • Monitor security
        • Identify strategic IT architectural components
        • Instantiate a Service Contract from a Service Release Blueprint
        • Associate a Known Error to a Defect
        • Associate Event and Actual System
        • Create/route a Request to an external service provider
        • Create, run, and manage monitors
        • Create a new Knowledge based on Problem Management activities
        • Group services into a single Offer
        • Actuate the project portfolio
        • Create a Problem record
        • Allow hierarchical relationships between Actual Systems.
        • Leverage input from service development.
        • The system of record for Service Release Blueprints.
        • Monitor customer experience
        • Orchestrate the delivery of Requests amongst fulfillment engines
        • Receive the development spend
        • Associate a Service Release Blueprint to a Release Package.
        • Associate changes to Actual Systems
        • Receive monitor definitions
        • Identify Benefits (Structured ananlysis)
        • Create labor consumption model (Structured ananlysis)
        • Create the Build
        • Associate the Fulfillment Request with the RFC record
        • Assess the risk of proposed changes & implementation.
        • Usability tests
        • Initiate change requests
        • Create a Desired System for consumer Subscriptions
        • Track Defects
        • Allow hierarchical relationships between Runbooks,
        • Develop the backlog of Requirements and Defects
        • Receive subscribed service charge
        • Associate Product Design to one or more Product Releases
        • Create and manage IT Investment PoA
        • Create new support tickets
        • Update Defect details.
        • Manage the data flow to provide Requirement information
        • Calculate the chargeback/showback
        • Provide test execution reports
        • Send the labor and asset cost estimates
        • Adhere to financial goals and boundary conditions.
        • Build and publish tofferings into Offer Catalogs
        • Associate Builds to Source
        • "What-If" scenarios (Structured ananlysis)
        • Providing filter capabilities of the Knowledge
        • Associate an IT Initiative to one or more RFCs
        • Provide Knowledge Function
        • Provide service contract information
        • Evaluate proposals on value/cost and risk/criticality
        • Manage IT Security and Regulation Policies
        • Receive Incident business measurements
        • Manage the lifecycle of KPIs.
        • Functionality tests
        • Allow an Incident to be initiated from an Event.
        • Trigger the execution of a Runbook from an Incident
        • Break down a single order/request into multiple Fulfillment Requests.
        • Track spend for IT Initiatives
        • Project Deliverables
        • Manage the Product Release
        • Communicate decisions
        • Update the IT asset inventory
        • Review change requests
        • Create Proposal (Structured ananlysis)
        • System of record for Build Packages.
        • Receive Service Monitor definitions
        • Calculate and provide the business impact
        • Self-service knowledge consumption.
        • Allow management of the User Profile
        • Instantiate a Service Contract from Offer Management
        • Receive the subscribed service charges
        • Manage Builds.
        • Business impact assessment for incidents
        • The system of record for Defects.
        • Create automated test scripts
        • Maintain traceability of Requirements
        • Capture from Service Portfolio
        • Create Defects found during testing
        • Associate Test Cases to Builds
        • Associate a Build to a service.
        • Create a deployable package
        • Generate service Usage history and activity reports
        • Requirements to Policy association
        • Access the Knowledge data wihtout support ticket
        • Adhere to Policies (Structured ananlysis)
        • Review and approve IT Policies
        • Supporting keyword search capabilities
        • System of record for all Requirements.
        • Determine an track operational spend
        • Track fulfillment status and completion notifications
        • Associate a Product Design to a Logical Service Blueprint.
        • Create an Event or alert
        • Associate a Service Release Blueprint to Fulfillment Requests
        • Create/update a service monitor
        • Create Defect data objects
        • Drive automation.
        • Request IT assets
        • Track price a sub-supplier is reporting
        • Send operation charge acceptance
        • Create architectural artifacts
        • Hierarchical relationships between Requirements.
        • Register Defects
        • Associate a requirement to a service.
        • Manage the lifecycle of the Source.
        • Fulfill each Offer through the underlying Catalog Compositions
        • Monitor usage
        • Manage the Runbook lifecycle
        • Manage the state of a Requirement.
        • Assiciate Requirements
        • Submit one or more RFCs required for the IT Initiative
        • Break the request down into the IT services
        • Periodical Proposal Creation (Structured ananlysis)
        • Requirements to a Portfolio Backlog Item association
        • Track CPU usage, storage consumption, transaction numbers, ?
        • Receive Defect information from a Known Error
        • Manage correlation between Events.
        • Associate a Runbook with an Actual System.
        • Associate Defects to Service Release Blueprints
        • Request resources
        • Create Incident when an Interaction cannot be associated with an existing Incident
        • Manage the Definitive Media Library (DML).
        • Providing natural language processing analytics
        • Architected to meets the KPIs and SLAs.
        • System of record for Runbook
        • Create service design specification document
        • Associate an IT Initiative to a service.
        • Automate the Build Process and Compilation
        • Produce a Product Design describing the service
        • Maintain traceability between IT Initiatives and applications and service(s)
        • Analyze Defects
        • push Problem data to Defect Management
        • Plan and design tests
        • Associate a Requirement to Test Cases
        • Initiate creation of an Event or alert
        • Provides address IT-related issuesand without engaging IT providers
        • Associate a Scope Agreement to one or more IT Initiatives
        • Trigger deployment engines
        • Create the Actual Systems within Configuration Management
        • Enabling self-help and self-healing
        • Performance tests
        • Store results of the measurements
        • Derive the product or program backlogs
        • The system of record for Source.
        • Submit and/or approve Knowledge data
        • The system of record for Actual Systems and associated relationships.
        • Vreate an RFC associated to a Problem
        • Aggregate Catalog Composition items & external catalogs
        • Track the actual spend of a Product Design.
        • Traceability between tests and Requirements.
        • Recording of patterns of service consumption
        • Encrypt sensitive Usage information
        • Take actual usage into consideration
        • Map and Align IT Policies
        • Request standard changes and update Configuration Management
        • Associate changes with Events
        • Aggregate multiple Knowledge sources.
        • Associate Requirements to the Product Design
        • Architecture and Logical Service Blueprint meet all Requirements
        • Receive Build Packages
        • Capture service-level Requirements.
        • Ranking of Proposals (Structured ananlysis)
        • Provide change data to facilitate root-cause analysis
        • Allow a Problem to trigger a Runbook
        • Available to users to consume IT services
        • Engage external providers
        • Acceptance tests
        • Rank Knowledge data objects and Conversations
        • Associate a Service Release Blueprint to a service.
        • Automation of changes
        • Associate a Defect to a service.
        • Maintain revision history
        • Submit Proposals (Structured ananlysis)
        • Associate Requirements to Product Design
        • Trigger the creation of an RFC
        • Trigger the execution of a Runbook from a Problem
        • Develop source code and/or infrastructure
        • Offers grouped into an Offer Catalog as a collection of consumable items
        • Provide service Usage measurements
        • Create Scope Agreement
        • be the system of record (authoritative source) for all Test Cases.
        • Track Exceptions
        • Business impact assessment for events
        • Associate Product Release with Requirements
        • Assiciate Digital Product to portfolio backlog
        • Send the consolidated service charges
        • Allow hierarchical relationships between Source.
        • Prepare test environments.
        • Update labor consumption model (Structured ananlysis)
        • The data store for the realization of the service
        • Identify the new or existing services
        • Associate changes with Incidents bi-directionally
        • Manage the IT investment lifecycle
        • Allow recursive relationships between IT Initiatives.
        • Manage the state of the Service Contract.
        • Assess current services
        • Stress tests
        • Maintain the linkage/traceability
        • Associate a Runbook with the Actual System
        • Facilitate communication with stakeholders.
        • Test automation re-use and test scripts.
        • Manage and Govern IT Policies
        • Associate RFCs to the Problem
        • Update consumers on order status at the Subscription level
        • Track actual Usage of subscribed IT services
        • check and steer resolutions of parallel planned deployments
        • Manage the state and lifecycle of a Problem
        • Allow an Incident to trigger a Runbook
        • Compliancy of architecture and Logical Service Blueprint
        • Consolidate the charges from subscribed services
        • Create a Portfolio Backlog Item in the backlog
        • Send the subscribed service charges
        • Assess proposal feasibility
        • Structured analysis and approval
        • Notification of and collaboration with change stakeholders
        • Receive Defects for resolution
        • Configuration Requirements
        • Problem Requirements
        • Pipeline Requirements
        • Usage Requirements
        • Requirement Requirements
        • Engagement Experience Requirements
        • Product Portfolio Requirements
        • Build Package Requirements
        • Service Level Requirements
        • Product Design Requirements
        • Chargeback Requirements
        • Test Requirements
        • Incident Requirements
        • Source Control Requirements
        • Investment Requirements
        • Fulfillment Orchestration Requirements
        • Offer Requirements
        • Order Requirements
        • Proposal Requirements
        • Policy Requirements
        • Change Requirements
        • Monitoring Requirements
        • Diagnostic & Remediation Requirements
        • Composition Experience Requirements
        • Release Composition Requirements
        • Enterprise Architecture Requirements
        • Product Backlog Requirements
        • Portfolio Backlog Requirements
        • Event Requirements
        • Defect Requirements
      • Stakeholder
        • Support Specialist
        • Business Stakeholder
        • Catalog Manager
        • Product Portfolio Manager
        • Test Specialist
        • Compliance Manager
        • Business Analyst
        • Consumer
        • Product Architect
        • Data Protection Officer
        • Product Manager
        • Release & Deployment Manager
        • Enterprise Architect
        • Security Analyst
        • Operations Manager
        • External Stakeholder
        • Development Team
        • Scrum Master
        • Service Desk Agent
        • Chief Security Officer
        • Risk Analyst
        • Security Architect
        • Security Officer
        • Vendor Manager
      • Actual Product operated according to or exceeding expectation
      • Consumable Product Instance
      • Digital Product
      • Digital Product Vision, Design, and Product Roadmap
      • Digital service consumed and operated as agreed
      • Increased Value
      • New Product Release
      • Orderable Service Offer(s)
      • Prioritized Digital Product Portfolio and Architecture Roadmap
      • Service Subscription
      • Stakeholder
      • Update of a Vendor Product
    • Information security & Risk Management
    • Privacy & Data protection
    • IT‑governance & strategic management
    • AI & algorithmic accountability
    • Cloud, software & technical standards
    • Sector‑specific compliance
    • Stakeholder role
    • Chief Information Officer
    • Finance Manager
    • Compliance policy
    • Agile Coach
    • Product Owner
    • UX/UI Designer
    • DevOps Engineer
    • Platform Engineer
    • Change Manager
    • Configuration Manager
    • Data Engineer
    • Business Domain Architect
    • Information Systems Architect
    • Security Architect
    • Integration Architect
    • Technology Domain Architect
    • Solution Architect
    • Company internal compliance
  • • IT4IT
      • ArchiSurance Cloud Request Portal
      • ArchiSurance IT Request Portal
      • Baseline: 6 IT Request Portals
      • Begin IT Request Portal Consolidation
      • Consilidate IT Request Portals
      • Consolidate Cloud Request Portals
      • Migrate PRO-FIT Legacy Request Portal
      • Operation state
      • ProFit IT Request Portal
      • Setup New Request Portal
      • Target State: One Cloud Based IT Request Portal
      • Transition Deliverable
      • Transition Step
      • TS 1: New Request Portal
      • TS 2: PRO-FIT Request Portal
      • TS 3: One Cloud Request Portal
  • • ITIL 3
      • Continual Service Improvement
      • Service Design
      • Service Operation
      • Service Strategy
      • Service Transition
      • Service Provider
    • ITIL 4
      • General Management
      • Service Management
      • Technical Management
    • Capabilities
      • Build the product
      • Deliver the product (as a service)
      • Guarantee the Service
      • Plan the product
      • Digital Factory
      • Enterprise (Supporting Capabilities)
    • IT4IT
      • ArchiSoft
      • ArchiSurance Transformation Scenario
      • Assure
      • Build (Requirement to Deploy)
      • Class Models
      • Collaboration & Communication
      • Consume
      • Deliver (Request to Fulfill)
      • Develop
      • Event Reslution (Fully Automated)
      • Extended
      • Financial Management
      • Fulfill
      • Functional Components Serving Consume
      • Functional Components Serving Deploy
      • Functional Components Serving Evaluate
      • Functional Components Serving Explore
      • Functional Components Serving Integrate
      • Functional Components Serving Release
      • Funtional Components Serving Operate
      • Governance, Risk, & Compliance
      • Grouping
      • Grouping
      • Home & Away
      • Implementation of IT4IT Functional Components and Data Objects
      • Intelligence & Reporting
      • IT4IT
      • IT4IT Functional Components and Data Objects
      • IT4IT RA Examples
      • Junction - Archisurance - Course of Action -> Goal -
      • L1 Grouping
      • L2 Grouping
      • L3 Grouping
      • Legally Yours
      • Non-Model (Simplification & visualization))
      • Non-Normative
      • Plan (Strategy to Portfolio)
      • Portfolio
      • PRO-FIT
      • Run (Detect to Correct)
      • Sourcing & Vendor Management
      • Strategy
      • Support
      • Supporting
      • Supporting Function
      • Test
      • Workforce Management
    • Junction
  • • Realized by (Digital Product & Service - Digital Product Value Stream (Product line))
    • Composed of (Digital Product & Service - Quality of Service)
    • (Plan the product - Digital Product Value Stream (Product line))
    • (Build the product - Digital Product Value Stream (Product line))
    • (Deliver the product (as a service) - Digital Product Value Stream (Product line))
    • (Guarantee the Service - Digital Product Value Stream (Product line))
    • (People Resources - Digital Product Value Stream (Product line) Capability)
    • (Technology Resources - Digital Product Value Stream (Product line) Capability)
    • (Financial Resources - Digital Product Value Stream (Product line) Capability)
    • (Process Resources - Digital Product Value Stream (Product line) Capability)
    • (Service Resources - Digital Product Value Stream (Product line) Capability)
    • (Portfolio Management - Portfolio Backlog Management)
    • (Portfolio Management - Business Demand Management)
    • (Portfolio Management - Requirements Management)
    • (Manufacturing Management - Product Development Management)
    • (Product Development Management - Source Code Managment)
    • (Product Development Management - Integration Pipeline Management)
    • (Strategy Management - Vendor Technology Lifecycle Management)
    • (Test Management - Test Data Management)
    • (Product Development Management - Software Bill of Materials Management)
    • (Test Management - Security Test Management)
    • (Product Development Management - Hardening Management)
    • (Test Data Management - Data masking Management)
    • (Security Test Management - SAST Mgmt)
    • (Security Test Management - DAST Mgmt)
    • (Test Management - Mobile Test Management)
    • (Mobile Test Management - Mobile Farm Management)
    • (Security Test Management - IAST Mgmt)
    • (Test Management - Functional Test Management)
    • (Test Management - Performance Test Management)
    • (Requirements Management - Security Requirements Management)
    • (Requirements Management - Privacy Requirements Management)
    • (Requirements Management - Data Backup and Recovery Requirements)
    • (Test Management - Usability Test Management)
    • (Service Delivery Management - Delivery Pipeline Management )
    • (Customer Interaction Management - Service Catalog and Offer Management)
    • (Service Delivery Management - Capacity Management)
    • (Service Delivery Management - Change Enablement Management)
    • (Service Consumption Management - Pricing Management)
    • (Service Monitoring Management - Event Management)
    • (Service Monitoring Management - Performance Monitoring Management)
    • (Service Monitoring Management - Availability Monitoring Management)
    • (Service Restoration Management - Incident Management)
    • (Service Restoration Management - Problem Management)
    • (Service Restoration Management - Service Level Management)
    • (Enterprise Sourcing & Vendor Management - Sourcing Management)
    • (Enterprise Financial Management - Licence Compliance Management)
    • (Enterprise Sourcing & Vendor Management - Vendor Contract & Performance Management)
    • (Enterprise Business Operations Management - Enterprise Performance & Insight)
    • (Human Resource Management - Enterprise Workforce & Talent Mgmt)
    • (Enterprise Business Operations Management - Property & Facility Management)
    • (Enterprise Business Operations Management - Corporate Marketing and Merchandising)
    • (Enterprise Environmental,Social and Governance Management - Information Security GRC Management)
    • (Enterprise Business Operations Management - Enterprise Business Strategy & Planning)
    • (Identity & Access Management - User Access Management)
    • (Identity & Access Management - Authentication Management)
    • (Service Security Management - Certificate Management)
    • (Service Security Management - Token/Key Management)
    • (Service Security Management - Password Management)
    • (Identity & Access Management - IAM Governance Management)
    • (Identity & Access Management - Cross domain Identity Management)
    • (Product Documentation Management - Instruction Manuals Management)
    • (Product Documentation Management - Support Documentation Management)
    • (Service Restoration Management - Performance & Insight Management)
    • (Manufacturing Management - Product Planning & Design Management)
    • (Product Planning & Design Management - Release Management)
    • (Product Planning & Design Management - Product Backlog Management)
    • (Product Planning & Design Management - Change Enablement Management)
    • (Customer Interaction Management - Service Desk)
    • (Human Resource Management - Organizational Change Management)
    • (Enterprise Sourcing & Vendor Management - Contractor Management)
    • (Product Development Management - Team Backlog Management)
    • (Service Consumption Management - Service Usage Management)
    • (Enterprise Financial Management - Accounting Management (Payable/ Receivable))
    • (Plan the product - Strategy Management)
    • (Build the product - Test management)
    • (Build the product - Manufacturing Management)
    • (Compliance Resources - Digital Product Value Stream (Product line) Capability)
    • (Digital Product Value Stream Map (Assessment) - Strategy & Catalog Assessment)
    • (Digital Product Value Stream Map (Assessment) - Value Stream /Process Assessment)
    • (Digital Product Value Stream Map (Assessment) - Persona performance Assessment)
    • (Digital Product Value Stream Map (Assessment) - Technology performance Assessment)
    • (Digital Product Value Stream Map (Assessment) - Financial Performance Assessment)
    • (Digital Product Value Stream Map (Assessment) - Compliance Assessment)
    • (Evaluate - Explore)
    • (Explore - Integrate)
    • (Integrate - Deploy)
    • (Deploy - Release)
    • (Release - Operate)
    • (Release - Consume)
    • (Consume - Operate)
    • (Integrate - Consume)
    • (Operate - Consume)
    • (Integrate - Explore)
    • (Observe - Analyse)
    • (Hypothesize - Experiment)
    • (Experiment - Conclusion)
    • Iterate (Experiment - Observe)
    • (Analyse - Hypothesize)
    • (Service Security Management - Identity & Access Management)
    • (Service Monitoring Management - Security Monitoring Management)
    • (Security Monitoring Management - Fraud Detection Management)
    • (Security Monitoring Management - Security Event Management)
    • (Security Monitoring Management - Data Protection Management)
    • (Security Monitoring Management - Endpoint protection Management)
    • (Security Monitoring Management - Security Threat Intelligence Management)
    • (Enterprise Sourcing & Vendor Management - Corporate Procurement )
    • (Service Restoration Management - Daily Operations Management)
    • (Enterprise Financial Management - Cost Management)
    • (Enterprise Financial Management - Budget Management)
    • (Enterprise Business Operations Management - Stakeholder Management)
    • (Information Resources (Create/ Update) - Digital Product Value Stream (Product line) Capability)
    • (Application Resources - Digital Product Value Stream (Product line) Capability)
    • (Integration Resources - Digital Product Value Stream (Product line) Capability)
    • (Digital Product Value Stream Map (Assessment) - Information Quality Assessment)
    • (Digital Product Value Stream Map (Assessment) - Integration Quality Assessment)
    • (Digital Product Value Stream Map (Assessment) - Application performance Assessment)
    • (Digital Product Value Stream Map (Assessment) - Business Impact Assessment)
    • (Database Monitoring - Big Data Monitoring)
    • (Monitoring - Application Monitoring)
    • (Infrastructure Monitoring - Node Monitoring)
    • (Infrastructure Monitoring - Cloud Monitoring)
    • (Monitoring - Generic Monitoring)
    • (Security Monitoring - Endpoint Monitoring)
    • (Security Monitoring - Network Security Monitoring)
    • (Monitoring - Infrastructure Monitoring)
    • (Infrastructure Monitoring - Network Monitoring)
    • (Infrastructure Monitoring - Integration Monitoring)
    • (Infrastructure Monitoring - System Monitoring)
    • (Application Monitoring - User Monitoring)
    • (Monitoring - Database Monitoring)
    • (Application Monitoring - Transaction Monitoring)
    • (Performance Monitoring - Dynamic Monitoring)
    • (Monitoring - Performance Monitoring)
    • (Infrastructure Monitoring - Media Monitoring)
    • (Monitoring - Security Monitoring)
    • (Sell Product/ Service Contract - Deploy Desired Service)
    • (Deliver Product/ Service Release - Plan Product/ Service Roadmap)
    • (Deploy Desired Service - Operate Service Instance)
    • (Plan Product/ Service Roadmap - Deliver Product/ Service Release)
    • (Release Product/ Service Offer - Sell Product/ Service Contract)
    • (Evaluate Business Portfolio - Plan Product/ Service Roadmap)
    • (Deliver Product/ Service Release - Release Product/ Service Offer)
    • (Deploy Desired Service - Configure Desired Service)
    • (Configure Desired Service - Operate Service Instance)
    • (Release Product/ Service Offer - Deploy Desired Service)
    • (Process Resources - Proactivity)
    • (Digital Product Value Stream Map (Assessment) - Culture Assessment)
    • (Service Resources - Customer Focus)
    • (Financial Resources - Cost/ Service or Profit Center)
    • (Information Resources (Create/ Update) - Positve Behavior Influence)
    • (Digital Factory - Deliver the product (as a service))
    • (Digital Factory - Plan the product)
    • (Digital Factory - Build the product)
    • (Digital Factory - Guarantee the Service)
    • Assigned as (Stakeholder - Consumer)
    • (Enterprise (Supporting Capabilities) - Enterprise Business Operations Management)
    • (Enterprise (Supporting Capabilities) - Enterprise Environmental,Social and Governance Management)
    • (Enterprise (Supporting Capabilities) - Enterprise Sourcing & Vendor Management)
    • (Enterprise (Supporting Capabilities) - Human Resource Management)
    • (Enterprise (Supporting Capabilities) - Enterprise Financial Management)
    • Associated with (Stakeholder - Digital Product Value Stream (Product line))
    • (Product Development Management - Patch Management)
    • (Plan the product - Architecture Management)
    • (Architecture Management - Enterprise Architecture Management)
    • (Architecture Management - Business Architecture Management)
    • (Architecture Management - Technology Architecture Management)
    • (Architecture Management - Solution Architecture Management)
    • (Architecture Management - Data Architecure Management)
    • (Architecture Management - Security Architecture Management)
    • (Architecture Management - Application Architecure Management)
    • (Architecture Management - Integration Architecture Management)
    • (Test Management - Defect Management)
    • (Build the product - Test Management)
    • (Customer Interaction Management - Service Knowledge Management)
    • (Service Delivery Management - Service Request Management)
    • (Service Consumption Management - Service Chargeback Management)
    • (Customer Interaction Management - Service Interaction Management)
    • (Service Consumption Management - Customer Information management)
    • (Service Delivery Management - Service Asset Management)
    • (Service Monitoring Management - Infrastructure Monitoring Management)
    • (Service Monitoring Management - Application Monitoring Management)
    • (Service Restoration Management - Information Archiving & Restoration)
    • (Policy Mgmt - EA Policy Management)
    • (Policy Mgmt - Legal Compliance Policy Management)
    • (Requirements Management - Functional & NF Requirements Management)
    • (Strategy Management - Policy Mgmt)
    • (Policy Mgmt - SW License Policy Management)
    • (Policy Mgmt - Privacy policy Management)
    • (Policy Mgmt - Information Security Policy Management)
    • (Policy Mgmt - IAM Policy Management)
    • (Policy Mgmt - DR & Business Continuity Policy Management)
    • (Plan the product - Portfolio Management)
    • (Enterprise Environmental,Social and Governance Management - Privacy GRC Management)
    • (Enterprise Environmental,Social and Governance Management - Process GRC Management)
    • (Service Consumption Management - Service Communication Management)
    • (Service Monitoring Management - Service Configuration Management)
    • (Guarantee the Service - Service Restoration Management)
    • (Guarantee the Service - Service Monitoring Management)
    • (Deliver the product (as a service) - Service Delivery Management)
    • (Deliver the product (as a service) - Service Consumption Management)
    • (Deliver the product (as a service) - Service Security Management)
    • (Deliver the product (as a service) - Customer Interaction Management)
    • (Build the product - Product Documentation Management)
    • (General Management - 5. Measurement and Reporting Management)
    • (General Management - 2. Continual Improvement)
    • (General Management - 11. Service Financial Management)
    • (General Management - 1. Architecture management)
    • (General Management - 3. Information Security Management)
    • (General Management - 12. Strategy Management)
    • (General Management - 7. Portfolio Management)
    • (General Management - 6. Organisational Change Management)
    • (General Management - 13. Supplier Management)
    • (General Management - 14. Workforce and Talent Management)
    • (General Management - 4. Knowledge Management)
    • (General Management - 10. Risk Management)
    • (General Management - 8. Project Management)
    • (Service Management - 19. Incident Management)
    • (Service Management - 30. Service Request Management)
    • (Service Management - 27. Service Design)
    • (Service Management - 31. Service Validation and Testing)
    • (Service Management - 29. Service Level Management)
    • (Service Management - 20. IT Asset Management)
    • (Service Management - 16. Business Analysis)
    • (Service Management - 15. Availability Management)
    • (Service Management - 25. Service Configuration Management)
    • (Service Management - 17. Capacity and Perfomance Management)
    • (Service Management - 28. Service Desk)
    • (Service Management - 18. Change Enablement)
    • (Service Management - 23. Release Management)
    • (Service Management - 21. Monitoring and Event Management)
    • (Service Management - 22. Problem Management)
    • (Service Management - 24. Service catalogue Management)
    • (Service Management - 26. Service Continuity Management)
    • (Technical Management - 32. Deployment Management)
    • (Technical Management - 33. Infrastructure and Platform Management)
    • (Technical Management - 34. Software Development and Management)
    • (General Management - 9. Relationship Management)
    • (Service Strategy - 1. Strategy Management for IT Services)
    • (Service Strategy - 2. Service Portfolio Management)
    • (Service Strategy - 3. Financial Management for IT Services)
    • (Service Strategy - 4. Demand Management)
    • (Service Strategy - 5. Business Relationship Management)
    • (Service Design - 6. Design Coordination)
    • (Service Design - 7. Service Catalogue Management)
    • (Service Design - 8. Service Level Management)
    • (Service Design - 9. Availability Management)
    • (Service Design - 10. Capacity Management)
    • (Service Design - 11. IT Service Continuity Management)
    • (Service Design - 12. Information Security Management)
    • (Service Design - 13. Supplier Management)
    • (Service Transition - 14. Transition Planning and Support)
    • (Service Transition - 15. Change Management)
    • (Service Transition - 16. Service Asset and Configuration Management)
    • (Service Transition - 17. Release and Deployment Management)
    • (Service Transition - 18. Service Validation and Testing)
    • (Service Transition - 19. Change Evaluation)
    • (Service Transition - 20. Knowledge Management)
    • (Service Operation - 21. Event Management)
    • (Service Operation - 22. Incident Management)
    • (Service Operation - 23. Request Fulfilment)
    • (Service Operation - 24. Problem Management)
    • (Service Operation - 25. Access Management)
    • (Continual Service Improvement - 26. Seven‑Step Improvement Process)
    • (Process Shopping Cart - Shopping Cart)
    • (Resource - Resource)
    • (Business Process - Business Object)
    • (Order from IT Portal - Shopping Cart)
    • (ArchiSoft IT Shop API - ArchiSoft Request)
    • (Log and Categorize Incident - Incident)
    • (Knowledge - Knowledge Item)
    • (Enterprise Architecture - Architecture Roadmap Item)
    • (Close Incident - Incident)
    • (Strategy - Strategic Objective)
    • (Functional Component - Lifecycle Data Object)
    • (Scenario- Solving an Incident using Known Error information - Incident)
    • (Order from IT Portal - User Profile)
    • (Identity - Identity)
    • (Test - Test Plan)
    • (Immediate incident Resolution by 1st line - Incident)
    • (Monitoring - Log)
    • (Business Service - Business Object)
    • (Pipeline - Pipeline)
    • (Order - Subscription)
    • (Release Composition - Product Release)
    • (Usage - Usage Record)
    • (Source Control - Source)
    • (Product Portfolio - Digital Product)
    • (Problem - Problem)
    • (Product Backlog - Product Backlog Item)
    • (Product Design - Product Design)
    • (Chargeback - Chargeback Record)
    • (Consumption Experience - Interaction)
    • (Cost Modeling - Cost Model)
    • (Incident - Incident)
    • (Offer - Service Offer)
    • (Configuration - Actual Product Instance)
    • (Test - Test Case)
    • (Investment - Budget Item)
    • (Build Package - Build Package)
    • (Release Composition - Product Release Blueprint)
    • (Requirement - Requirement)
    • (Fulfillment Orchestration - Desired Product Instance)
    • (Diagnostics & Remediation - Runbook)
    • (Chargeback - Chargeback Contract)
    • (Monitoring - Service Monitor)
    • (Change - Change)
    • (Defect - Defect)
    • (Enterprise Architecture - Value Stream)
    • (Offer - Service Offer Catalog)
    • (Service Level - KPI)
    • (Portfolio Backlog - Portfolio Backlog Item)
    • (Enterprise Architecture - Architecture Blueprint)
    • (Proposal - Scope Agreement)
    • (Order - Order)
    • (Policy - Policy)
    • (Event - Event)
    • (Service Level - Service Contract)
    • (Fulfillment - Fulfillment Book)
    • (Identity - Entitlement)
    • (Strategy - Strategic Theme)
    • (Strategy - Strategic Theme)
    • (Run (Detect to Correct) - Configuration Management)
    • (Build (Requirement to Deploy) - Product Backlog Management)
    • (Consume - Customer/User Support)
    • (Deliver (Request to Fulfill) - Asset Management)
    • (Plan (Strategy to Portfolio) - Strategy Management)
    • (Run (Detect to Correct) - Continuity Management)
    • (Deliver (Request to Fulfill) - Service Catalog Management)
    • (Plan (Strategy to Portfolio) - Portfolio)
    • (Deliver (Request to Fulfill) - Product Sales Management)
    • (Run (Detect to Correct) - Availability Management)
    • (Plan (Strategy to Portfolio) - Demand Management)
    • (Run (Detect to Correct) - Identity and Access Management)
    • (Build (Requirement to Deploy) - Requirements Management)
    • (Run (Detect to Correct) - Performance Management)
    • (Sourcing & Vendor Management - Contract Management)
    • (Fulfill - Asset Management)
    • (Run (Detect to Correct) - Assure)
    • (Sourcing & Vendor Management - Vendor Management)
    • (Sourcing & Vendor Management - Procurement Management)
    • (Consume - Request Management)
    • (Portfolio - Portfolio Backlog Management)
    • (Strategy - Customer Relationship Management)
    • (Assure - Availability Management)
    • (Develop - Product Development)
    • (Build (Requirement to Deploy) - Test Management)
    • (Support - Knowledge Management)
    • (Run (Detect to Correct) - Service Level Management)
    • (Deliver (Request to Fulfill) - Customer/User Support)
    • (IT4IT - L2 Grouping)
    • (Strategy - Strategy Management)
    • (Build (Requirement to Deploy) - Test)
    • (Plan (Strategy to Portfolio) - Product Portfolio Management)
    • (Test - Defect Management)
    • (Develop - Requirements Management)
    • (Deliver (Request to Fulfill) - Request Management)
    • (L2 Grouping - Capability)
    • (Plan (Strategy to Portfolio) - Strategy)
    • (Deliver (Request to Fulfill) - Vendor Management)
    • (Build (Requirement to Deploy) - Product Development)
    • (Intelligence & Reporting - Measurement & Reporting)
    • (Run (Detect to Correct) - Problem Management)
    • (Run (Detect to Correct) - Support)
    • (Assure - Configuration Management)
    • (Assure - Operations Management)
    • (Fulfill - Deployment Management)
    • (Consume - Service Catalog Management)
    • (Develop - Product Design Management)
    • (Plan (Strategy to Portfolio) - Customer Relationship Management)
    • (Assure - Performance Management)
    • (Deliver (Request to Fulfill) - Financial Management)
    • (Assure - Event Management)
    • (Assure - Continuity Management)
    • (Build (Requirement to Deploy) - Defect Management)
    • (Build (Requirement to Deploy) - Release Management)
    • (Strategy - Architecture Management)
    • (Assure - Capacity Management)
    • (Develop - Product Backlog Management)
    • (Build (Requirement to Deploy) - Product Design Management)
    • (Deliver (Request to Fulfill) - Consume)
    • (Build (Requirement to Deploy) - Develop)
    • (Support - Service Level Management)
    • (Financial Management - Financial Management)
    • (Collaboration & Communication - Collaboration)
    • (Governance, Risk, & Compliance - Risk Management)
    • (Run (Detect to Correct) - Incident Management)
    • (Portfolio - Demand Management)
    • (Deliver (Request to Fulfill) - Fulfill)
    • (IT4IT - Supporting)
    • (Run (Detect to Correct) - Capacity Management)
    • (Deliver (Request to Fulfill) - Procurement Management)
    • (Fulfill - Change Management)
    • (Strategy - Policy Management)
    • (Run (Detect to Correct) - Operations Management)
    • (Portfolio - Product Portfolio Management)
    • (Plan (Strategy to Portfolio) - Policy Management)
    • (Plan (Strategy to Portfolio) - Architecture Management)
    • (Run (Detect to Correct) - Knowledge Management)
    • (Run (Detect to Correct) - Measurement & Reporting)
    • (Consume - Identity and Access Management)
    • (IT4IT - Run (Detect to Correct))
    • (IT4IT - Build (Requirement to Deploy))
    • (IT4IT - Plan (Strategy to Portfolio))
    • (IT4IT - Deliver (Request to Fulfill))
    • (Test - Test Management)
    • (Consume - Product Sales Management)
    • (Run (Detect to Correct) - Event Management)
    • (Develop - Release Management)
    • (Support - Incident Management)
    • (Support - Problem Management)
    • (Workforce Management - Workforce Management)
    • (L1 Grouping - L2 Grouping)
    • (Governance, Risk, & Compliance - Compliance Management)
    • (Run (Detect to Correct) - Change Management)
    • (Operate - IT4IT Value Streams)
    • (Configuration Information - Configuration Management)
    • (ArchiSurance End User - IT Service Requestor)
    • (Collaboration Technology - Collaboration)
    • (Request Virtual Host - Request Software)
    • (Product Development Information - Product Development)
    • (PRO-FIT IT Request Portal - PRO-FIT IT Request Shopping Cart Store)
    • (Legally Yours Cloud Request Rationalisation - Legally Yours Cloud Request Store)
    • (Accounting Technology - Financial Management)
    • (PRO-FIT LAN - PRO-FIT)
    • (Node - Functional Component Software)
    • (Availability Management Technology - Availability Management)
    • (Procurement Technology - Procurement Management)
    • (Product Backlog HR - Product Backlog Management)
    • (Legally Yours Request Rationalisation - Legally Yours IT Request Rationalisation Software)
    • (Incident Management HR - Incident Management)
    • (Workforce Management HR - Workforce Management)
    • (Performance Management HR - Performance Management)
    • (Home & Away IT Fulfilment - Home & Away IT Change Store)
    • (Product Design Applications - Product Design Management)
    • (Product Development HR - Product Development)
    • (Knowledge Applications - Knowledge Management)
    • (Shopping Cart Virtual Host - ArchiTech Offer Consumption Software)
    • (Contract Applications - Contract Management)
    • (Policy Applications - Policy Management)
    • (Customer Relationship Management Technology - Customer Relationship Management)
    • (Asset Management Technology - Asset Management)
    • (Deployment Management Technology - Deployment Management)
    • (Problem Mangement Applications - Problem Management)
    • (Contract Information - Contract Management)
    • (Capacity Management Technology - Capacity Management)
    • (Home & Away Cloud Request Portal - Home & Away Cloud Request Shopping Cart Store)
    • (Legally Yours Cloud Request Portal - Legally Yours Cloud Request Shopping Cart Store)
    • (Performance Applications - Performance Management)
    • (Continuity Technology - Continuity Management)
    • (Procurement Information - Procurement Management)
    • (Strategy and Goals Technology - Strategy Management)
    • (Product Development Technology - Product Development)
    • (Product Backlog Information - Product Backlog Management)
    • (ProFit Offering Catalog Virtual Host - ProFit Catalog Software)
    • (Defect Management Information - Defect Management)
    • (Change Management Technology - Change Management)
    • (Strategy and Goals Information - Strategy Management)
    • (Architecture Information - Architecture Management)
    • (Home & Away Legacy IT Fulfilment - Home & Away Legacy IT Change Store)
    • (Accounting Information - Financial Management)
    • (Performance Information - Performance Management)
    • (Knowledge Technology - Knowledge Management)
    • (Continuity Applications - Continuity Management)
    • (Portfolio Backlog Management HR - Portfolio Backlog Management)
    • (Service Level Information - Service Level Management)
    • (ArchiSoft Virtual Cloud Host 2 - ArchiSoft Shopping Cart Store)
    • (Home & Away Request Portal - Home & Away IT Request Shopping Cart Store)
    • (IT Operations Information - Operations Management)
    • (Finance Applications - Financial Management)
    • (Compliance Technology - Compliance Management)
    • (Release HR - Release Management)
    • (VLAN - ArchiSoft Virtual Cloud Host 1)
    • (Procurement Applications - Procurement Management)
    • (Capacity Management Applications - Capacity Management)
    • (ArchiSoft Virtual Cloud Host 2 - ArchiSoft IT Shop)
    • (IT Service Requestor - Order from IT Portal)
    • (Demand HR - Demand Management)
    • (Product Design Technology - Product Design Management)
    • (Defect Management Applications - Defect Management)
    • (Requirements Applications - Requirements Management)
    • (Request Applications - Request Management)
    • (Policy HR - Policy Management)
    • (PRO-FIT Request Rationalisation - PRO-FIT Request Rationalisation Software)
    • (Architecture HR - Architecture Management)
    • (Workforce Management Information - Workforce Management)
    • (Performance Technology - Performance Management)
    • (Event Management HR - Event Management)
    • (PRO-FIT Fulfilment - PRO-FIT Change Store)
    • (Deployment Management Applications - Deployment Management)
    • (Tests Technology - Test Management)
    • (Legally Yours Request Rationalisation - Legally Yours IT Request Store)
    • (PRO-FIT LAN - PRO-FIT Fulfilment)
    • (Compliance Information - Compliance Management)
    • (Product Portfolio Management Information - Product Portfolio Management)
    • (Home & Away Legacy IT Fulfilment - Home & Away Legacy IT Change Software)
    • (Defect Management Technology - Defect Management)
    • (Asset Management Applications - Asset Management)
    • (Architecture Technology - Architecture Management)
    • (Knowledge Information - Knowledge Management)
    • (Request HR - Request Management)
    • (ProFit Portal Virtual Host 1 - ProFit Collaboration Portal Software)
    • (Customer/User Technology - Customer/User Support)
    • (Product Backlog Technology - Product Backlog Management)
    • (Legally Yours Cloud Request Portal - Legally Yours Cloud Request Portal Software)
    • (Product Design HR - Product Design Management)
    • (Incident Management Applications - Incident Management)
    • (Contract HR - Contract Management)
    • (Portfolio Backlog Management Information - Portfolio Backlog Management)
    • (Customer Relationship Management Information - Customer Relationship Management)
    • (Product Portfolio Management Technology - Product Portfolio Management)
    • (Product Backlog Applications - Product Backlog Management)
    • (Release Technology - Release Management)
    • (Legally Yours Cloud Request Rationalisation - Legally Yours Cloud Request Rationalisation Software)
    • (Portfolio Backlog Management Technology - Portfolio Backlog Management)
    • (Availability Management Information - Availability Management)
    • (Compliance HR - Compliance Management)
    • (Contract Technology - Contract Management)
    • (Service Catalog HR - Service Catalog Management)
    • (Event Management Information - Event Management)
    • (Customer/User Applications - Customer/User Support)
    • (Legally Yours Cloud Fulfilment - Legally Yours Cloud Change Store)
    • (Tests HR - Test Management)
    • (Architecture Applications - Architecture Management)
    • (Product Sales HR - Product Sales Management)
    • (Requirements HR - Requirements Management)
    • (Service Measurement & Reporting Applications - Measurement & Reporting)
    • (ArchiSoft Virtual Host 1 - ArchiSoft Request)
    • (Accounting HR - Financial Management)
    • (Identity and Access Management Information - Identity and Access Management)
    • (Request Information - Request Management)
    • (Demand Technology - Demand Management)
    • (Requirements Technology - Requirements Management)
    • (Service Level HR - Service Level Management)
    • (User - Role)
    • (Risk Management Applications - Risk Management)
    • (Problem Management HR - Problem Management)
    • (Accounting Applications - Financial Management)
    • (Service Level Applications - Service Level Management)
    • (Home & Away Cloud Request Rationalisation - Home & Away Cloud Request Store)
    • (Finance HR - Financial Management)
    • (Collaboration HR - Collaboration)
    • (Incident Management Technology - Incident Management)
    • (Role - Business Process)
    • (Workforce Management Applications - Workforce Management)
    • (Finance Technology - Financial Management)
    • (PRO-FIT Cloud Request Portal - PRO-FIT Cloud Request Shopping Cart Store)
    • (Product Sales Applications - Product Sales Management)
    • (Service Catalog Information - Service Catalog Management)
    • (ProFit Portal Virtual Host 2 - ProFit Request Portal Software)
    • (Incident Management Information - Incident Management)
    • (Risk Management Information - Risk Management)
    • (Customer Relationship Management HR - Customer Relationship Management)
    • (Policy Information - Policy Management)
    • (Problem Management Information - Problem Management)
    • (Service Management Virtual Host - ProFit Service Management Software)
    • (Demand Information - Demand Management)
    • (Product Sales Information - Product Sales Management)
    • (Continuity Information - Continuity Management)
    • (Change Management Information - Change Management)
    • (Asset Management Information - Asset Management)
    • (Requirements Information - Requirements Management)
    • (Procurement HR - Procurement Management)
    • (Identity and Access Management HR - Identity and Access Management)
    • (PRO-FIT Request Rationalisation - PRO-FIT Request Store)
    • (Configuration Technology - Configuration Management)
    • (Home & Away Request Rationalisation - Home & Away IT Request Store)
    • (Defect Management HR - Defect Management)
    • (Customer Relationship Management Applications - Customer Relationship Management)
    • (Customer/User HR - Customer/User Support)
    • (IT Operations Applications - Operations Management)
    • (Problem Management Technology - Problem Management)
    • (Configuration HR - Configuration Management)
    • (Finance Information - Financial Management)
    • (ProFit Offering Catalog Virtual Host - Offer Catalog Store)
    • (Vendor Management Applications - Vendor Management)
    • (ArchiSoft Virtual Host 1 - ArchiSoft Request Store)
    • (Home & Away IT Fulfilment - Home & Away IT Change Software)
    • (Node - Data Object Software)
    • (Product Portfolio Management HR - Product Portfolio Management)
    • (Tests Information - Test Management)
    • (Product Design Information - Product Design Management)
    • (Continuity HR - Continuity Management)
    • (Deployment Management Information - Deployment Management)
    • (ArchiSoft LAN - ArchiSoft Virtual Host 1)
    • (Home & Away Cloud Fulfilment - Home & Away Cloud Change Software)
    • (Asset Management HR - Asset Management)
    • (Availability Management HR - Availability Management)
    • (Service Measurement & Reporting Technology - Measurement & Reporting)
    • (IT Operations HR - Operations Management)
    • (Event Management Technology - Event Management)
    • (Collaboration Applications - Collaboration)
    • (Service Level Technology - Service Level Management)
    • (ArchiSoft Virtual Cloud Host 1 - ArchiSoft IT Portal)
    • (Release Information - Release Management)
    • (Risk Management HR - Risk Management)
    • (Request Virtual Host - Subscription Store)
    • (Legally Yours LAN - Legally Yours)
    • (PRO-FIT Cloud Request Portal - PRO-FIT Cloud Request Portal Software)
    • (Resource - L3 Grouping)
    • (Tests Applications - Test Management)
    • (PRO-FIT Fulfilment - PRO-FIT Change Software)
    • (Availability Applications - Availability Management)
    • (Strategy and Goals HR - Strategy Management)
    • (Capacity Management HR - Capacity Management)
    • (Legally Yours Cloud Fulfilment - Legally Yours Cloud Change Software)
    • (Identity and Access Management Applications - Identity and Access Management)
    • (Home & Away LAN - Home & Away)
    • (ProFit Data Center - ProFit Portal Virtual Host 2)
    • (Service Catalog Technology - Service Catalog Management)
    • (ArchiSoft Virtual Cloud Host 1 - ArchiSoft User Profile Store)
    • (Product Sales Technology - Product Sales Management)
    • (Capacity Management Information - Capacity Management)
    • (IT Operations Technology - Operations Management)
    • (Event Management Applications - Event Management)
    • (Legally Yours IT Request Portal - Legally Yours IT Request Portal Software)
    • (PRO-FIT IT Request Portal - PRO-FIT IT Request Portal Software)
    • (Knowledge HR - Knowledge Management)
    • (Change Management HR - Change Management)
    • (Release Applications - Release Management)
    • (Strategy and Goals Applications - Strategy Management)
    • (Portfolio Backlog Management Applications - Portfolio Backlog Management)
    • (Compliance Applications - Compliance Management)
    • (Identity and Access Management Technology - Identity and Access Management)
    • (Service Catalog Applications - Service Catalog Management)
    • (Legally Yours IT Request Portal - Legally Yours IT Request Shopping Cart Store)
    • (VLAN - ArchiSoft Virtual Cloud Host 2)
    • (Policy Technology - Policy Management)
    • (Product Portfolio Management Applications - Product Portfolio Management)
    • (Service Measurement & Reporting Information - Measurement & Reporting)
    • (ProFit Data Center - ProFit Offering Catalog Virtual Host)
    • (ProFit Portal Virtual Host 2 - User Profile Store)
    • (Shopping Cart Virtual Host - Shopping Cart Store)
    • (Event Resolution (Fully Automated) - Event Resolution (Fully Automated))
    • (ProFit Data Center - Shopping Cart Virtual Host)
    • (ProFit Data Center - Request Virtual Host)
    • (Home & Away Request Portal - Home & Away IT Request Portal Software)
    • (Change Management Applications - Change Management)
    • (Vendor Management Technology - Vendor Management)
    • (Risk Management Technology - Risk Management)
    • (Vendor Management Information - Vendor Management)
    • (Home & Away Cloud Fulfilment - Home & Away Cloud Change Store)
    • (Request Technology - Request Management)
    • (Legally Yours IT Fulfilment - Legally Yours IT Change Software)
    • (Workforce Management Technology - Workforce Management)
    • (Configuration Applications - Configuration Management)
    • (Legally Yours IT Fulfilment - Legally Yours IT Change Store)
    • (Home & Away Cloud Request Portal - Home & Away Cloud Request Portal Software)
    • (Demand Applications - Demand Management)
    • (Home & Away Request Rationalisation - Home & Away IT Request Rationalisation Software)
    • (Collaboration Information - Collaboration)
    • (Vendor Management HR - Vendor Management)
    • (Product Development Applications - Product Development)
    • (Deployment Management HR - Deployment Management)
    • (Home & Away Cloud Request Rationalisation - Home & Away Cloud Request Rationalisation Software)
    • (ProFit Data Center - ProFit Portal Virtual Host 1)
    • (Service Measurement & Reporting HR - Measurement & Reporting)
    • (Customer/User Information - Customer/User Support)
    • (ProFit Data Center - Service Management Virtual Host)
    • (Desired Product Instance - Resource)
    • (Resource - Usage Record)
    • (Policy - Architecture Roadmap Item)
    • (Service Monitor - Log)
    • (TS 2: PRO-FIT Request Portal - TS 3: One Cloud Request Portal)
    • (Lifecycle Data Object - Value Stage)
    • (Lifecycle Data Object - Functional Component)
    • (ArchiSoft Request - ArchiSoft Request Store)
    • (Development Team - Design & Develop)
    • (Consumer - Accept & Publish Release)
    • (Architecture Roadmap Item - Strategic Objective)
    • (Operations Manager - Design & Develop)
    • (Operations Manager - Publish Service Offer)
    • (Operations Manager - Resolve Issue)
    • (Support Specialist - Detect Issue)
    • (Product Architect - Accept & Publish Release)
    • (ArchiSoft IT Shop - ArchiSoft Shopping Cart Store)
    • (Enterprise Architect - Identify Gaps)
    • (Identity - Interaction)
    • (Consumer - Propose Investments)
    • (Enterprise Architect - Gather Influencers)
    • (Operations Manager - Implement Service Offer)
    • (Enterprise Architect - Design & Develop)
    • (Chargeback - Accounting Applications)
    • (Incident - Service Contract)
    • (Development Team - Publish Service Offer)
    • (Test Specialist - Design & Develop)
    • (Product Backbone Data Object - Lifecycle Data Object)
    • (TS 1: New Request Portal - TS 2: PRO-FIT Request Portal)
    • (Consumption Experience - Service Catalog Applications)
    • Associated with (Consumer - Increased Value)
    • (Essential Service - Business Service)
    • (Product Design - Product Release)
    • (Lifecycle Data Object - Lifecycle Data Object)
    • (Product Backlog Item - Product Design)
    • (Product Architect - Plan Product Release)
    • (Fulfillment Book - Desired Product Instance)
    • (Desired Product Instance - Subscription)
    • (Product Manager - Prioritize Backlog Items)
    • (Portfolio Backlog Item - Strategic Objective)
    • (Operations Manager - Plan & Approve Deployment)
    • (Operations Manager - Propose Investments)
    • (Consumer - Publish Service Offer)
    • (Enterprise Architect - Propose Investments)
    • (Enterprise Architecture - Architecture Applications)
    • (Operations Manager - Diagnose Issue)
    • (Product Release - Build Package)
    • (Business Stakeholder - Propose Investments)
    • (Actual Product Instance - Service Contract)
    • (User Profile - Shopping Cart)
    • (Enterprise Architect - Define Backlog Mandates)
    • (Business Stakeholder - Design & Develop)
    • (Portfolio Backlog Item - Policy)
    • (Policy - Design & Develop)
    • (Change - Change Management Applications)
    • (Product Release Blueprint - Service Offer)
    • (Consumer - Select an Offer)
    • (Digital Product - Product Design)
    • (Policy - Policy Applications)
    • (ArchiSoft IT Portal - ArchiSoft User Profile Store)
    • (Product Portfolio Manager - Identify Gaps)
    • (Product Manager - Agree to Service Offer)
    • (Product Release - Desired Product Instance)
    • (Development Team - Build, Integrate, & Test)
    • (Business Stakeholder - Finalize Roadmap & Scope Agreement)
    • (Security Officer - Build, Integrate, & Test)
    • (Subscription - Identity)
    • (Value Stream - Architecture Roadmap Item)
    • (Consumer - Detect Issue)
    • (Development Team - Plan Product Release)
    • (Fulfillment Book - Build, Integrate, & Test)
    • (Requirement - Build, Integrate, & Test)
    • (Fulfillment Orchestration - Procurement Applications)
    • (Development Team - Resolve Issue)
    • (Service Level - Service Level Applications)
    • (Consumer - Plan Product Release)
    • (IT Operations - Availability - Availability Applications)
    • (Product Manager - Propose Investments)
    • (Product Release - Service Offer)
    • (PRO-FIT Change Software - PRO-FIT Change Store)
    • (Source Control - Product Development Applications)
    • (Capability - Stakeholder)
    • (Resource - Asset Management Applications)
    • (Source - Build, Integrate, & Test)
    • (Product Manager - Select an Offer)
    • (Operations Manager - Fulfill Deployment)
    • (Consumer - Define Backlog Mandates)
    • (Usage - Vendor Management Applications)
    • (Product Backlog - Product Backlog Applications)
    • (IT Operations - Capacity Planning - Capacity Management Applications)
    • (Defect - Plan Product Release)
    • (Operations Manager - Accept & Publish Release)
    • (Test - Tests Applications)
    • (Policy - Plan Product Release)
    • (Development Team - Diagnose Issue)
    • (Product Architect - Build, Integrate, & Test)
    • (Chargeback - Vendor Management Applications)
    • (Operations Manager - Plan Product Release)
    • (Policy - Architecture Applications)
    • (External Stakeholder - Propose Investments)
    • (Operate - Consumer)
    • (Baseline: 6 IT Request Portals - TS 1: New Request Portal)
    • (Consumer - Agree to Service Offer)
    • (Business Stakeholder - Define Backlog Mandates)
    • (Test Case - Build, Integrate, & Test)
    • (Product Manager - Design & Develop)
    • (Consumer - Build, Integrate, & Test)
    • (Consumer - Diagnose Issue)
    • (Enterprise Architect - Refine Product Backlog)
    • (Proposal - Product Portfolio Management Applications)
    • (Test Specialist - Publish Service Offer)
    • (Development Team - Detect Issue)
    • (Product Manager - Accept & Publish Release)
    • (Operate - Digital service consumed and operated as agreed)
    • (Consumer - Resolve Issue)
    • (Product Design - Product Design Applications)
    • (Business Stakeholder - Plan Product Release)
    • (Knowledge Item - Interaction)
    • (Usage - Accounting Applications)
    • (Product Backbone Data Object - Product Backbone Data Object)
    • (Identity - Order)
    • (Fulfillment Orchestration - Request Applications)
    • (ArchiSoft IT Portal - ArchiSoft Shopping Cart Store)
    • (Runbook - Incident)
    • (Consumption Experience - Request Applications)
    • (Enterprise Architect - Finalize Roadmap & Scope Agreement)
    • (Product Manager - Refine Product Backlog)
    • (Service Monitor - Event)
    • (Knowledge Item - Problem)
    • (Test Plan - Test Case)
    • (Development Team - Implement Service Offer)
    • (Product Manager - Implement Service Offer)
    • (Catalog Manager - Implement Service Offer)
    • (Consumer - Subscribe to Service Offer)
    • (Build Package - Product Development Applications)
    • (Incident - Incident Management Applications)
    • (Requirement - Requirements Applications)
    • (Test Plan - Build, Integrate, & Test)
    • (Knowledge Item - Incident)
    • (Product Manager - Define Service Offer)
    • (Desired Product Instance - Actual Product Instance)
    • (Catalog Manager - Publish Service Offer)
    • (Configuration - Configuration Applications)
    • (Test Specialist - Plan Product Release)
    • (Portfolio Backlog Item - Plan Product Release)
    • (Digital Product - Consumer)
    • (Enterprise Architect - Prioritize Backlog Items)
    • (Diagnostics & Remediation - IT Operations Applications)
    • (Stakeholder - Value Stage)
    • (Security Officer - Accept & Publish Release)
    • (Product Portfolio Manager - Refine Product Backlog)
    • (Problem - Deliver (Request to Fulfill))
    • (Order - Request Applications)
    • (Chargeback - Procurement Applications)
    • (Knowledge - Deliver (Request to Fulfill))
    • (Business Stakeholder - Agree to Service Offer)
    • (Problem - Plan Product Release)
    • (Entitlement - Identity)
    • (IT4IT Value Streams - Digital Product)
    • (Increased Value - )
    • (Functional Component - Capability)
    • (Product Manager - Publish Service Offer)
    • (Consumer - Design & Develop)
    • (IT Operations - Intelligence, Trending, Proactive Alerting - Continuity Applications)
    • (Test Plan - Pipeline)
    • (Operations Manager - Detect Issue)
    • (Test Specialist - Build, Integrate, & Test)
    • (Runbook - Event)
    • (Consumer - Publish Service Status)
    • (Monitoring - Service Measurement & Reporting Applications)
    • (Service Offer - Subscription)
    • (Digital Product - Source)
    • (Subscription - Service Contract)
    • (Support Specialist - Provide Service Support)
    • (Product Portfolio - Product Portfolio Management Applications)
    • (Product Manager - Identify Gaps)
    • (Test Specialist - Implement Service Offer)
    • (Product Architect - Design & Develop)
    • (Risk Analyst - Accept & Publish Release)
    • (Event - Event Management Applications)
    • (Operations Manager - Validate Deployment)
    • (Functional Component - Application)
    • (Digital Product - Scope Agreement)
    • (Product Manager - Gather Influencers)
    • (Business Stakeholder - Prioritize Backlog Items)
    • (Business Stakeholder - Accept & Publish Release)
    • (Portfolio Backlog - Demand Applications)
    • (Product Release - Defect)
    • (Architecture Roadmap Item - Portfolio Backlog Item)
    • (Product Portfolio Manager - Plan Product Release)
    • (External Stakeholder - Define Backlog Mandates)
    • (Catalog Manager - Select an Offer)
    • (Test Specialist - Design & Develop)
    • (Product Release - Desired Product Instance)
    • (Business Stakeholder - Build, Integrate, & Test)
    • (Product Manager - Validate Deployment)
    • (Business Stakeholder - Refine Product Backlog)
    • (TS 3: One Cloud Request Portal - Target State: One Cloud Based IT Request Portal)
    • (Shopping Cart - Request)
    • (Service Offer - Order)
    • (Incident - Interaction)
    • (Operations Manager - Define Backlog Mandates)
    • (ArchiSoft Shopping Cart Store - ArchiSoft IT Shop)
    • (Support Specialist - Validate Deployment)
    • (Defect - Defect Management Applications)
    • (Problem - Problem Mangement Applications)
    • (Release Composition - Release Applications)
    • (Investment - Finance Applications)
    • (Create Offer Catalog - Service Catalog Management)
    • (Event Resolution (Fully Automated) - Incident Management)
    • (Update Catalog Item - Service Catalog Management)
    • (Product Portfolio - Deliver (Request to Fulfill))
    • (Actual Product Instance - Event)
    • (Manage Incident - Incident Management)
    • (Chargeback Record - Usage Record)
    • (Create Service Model - Product Design)
    • (Execute Test - Test Management)
    • (Subscription - Chargeback Contract)
    • (Request IT Budget - Finance)
    • (Accounting - Chargeback Items Created)
    • (Create IT Service Portfolio - Product Portfolio Management)
    • (Release Composition - Run (Detect to Correct))
    • (Execute Test - Product Development)
    • (Manage RFC - Change Management)
    • (Actual System CI Created - Configuration Mgmt)
    • (Create Vendor Request - Vendor Mgmt)
    • (Provide Monitoring Information - Srv Measurement & Reporting)
    • (Problem - Build (Requirement to Deploy))
    • (Route Fulfillment Request - Procurement)
    • (Configuration - Deliver (Request to Fulfill))
    • (Portfolio Backlog - Run (Detect to Correct))
    • (Change Updated - Service Request Management)
    • (Create Catalog Item - Service Catalog Management)
    • (Provide Initiative Information - Backlog Management)
    • (Track Fulfillment Status - Procurement)
    • (Change Updated - Change Management)
    • (Portfolio Backlog Item - Scope Agreement)
    • (Release & Deployment Management - SLA Framework Activated)
    • (Decompose Request - Service Request Management)
    • (Manage "What If Scenario - Product Portfolio Management)
    • (User Support Interaction Management - Incident Created)
    • (Chargeback - Build (Requirement to Deploy))
    • (Search Knowledge - Knowledge Management)
    • (Business Demand Created - Customer Relationship Management)
    • (Service Request Management - Release Created)
    • (Fulfillment Orchestration - Run (Detect to Correct))
    • (Service Offer Catalog - Service Offer)
    • (Build Package - Product Release Blueprint)
    • (Create SLA Instance - Service Level Management)
    • (Offer - Plan (Strategy to Portfolio))
    • (Create IT Asset Request - Asset Management)
    • (Release & Deployment Management - Event Management Framework Activated)
    • (IT Operations - Intelligence, Trending, Proactive Alerting - Srv Measurement & Reporting)
    • (Release & Deployment Management - Start Operations triggered)
    • (Release & Deployment Management - Actual System CI Created)
    • (Deliver (Request to Fulfill) - Change Management)
    • (Event Resolution (Fully Automated) - Srv Measurement & Reporting)
    • (IT Policy Created - Policy Management)
    • (Desired Product Instance - Actual Product Instance)
    • (Configuration - Supporting)
    • (Investment - Plan (Strategy to Portfolio))
    • (Manage Architecture - Architecture)
    • (Subscription - Service Contract)
    • (Create Actual System - Configuration Mgmt)
    • (Provide Chargeback info - Vendor Mgmt)
    • (Vendor Mgmt - Knowledge Article Requested)
    • (Deliver (Request to Fulfill) - Release & Deployment Management)
    • (Actual Product Instance - Incident)
    • (Event Resolution (Fully Automated) - Event Management)
    • (Defect Created - Defect Management)
    • (Release & Deployment Management - Security & Access Framework Activated)
    • (Problem - Defect)
    • (Request Offer - Service Request Management)
    • (Demand Created - Demand Management)
    • (Register RFC - Change Management)
    • (Update IT Budget - Finance)
    • (Monitoring - Deliver (Request to Fulfill))
    • (Usage - Supporting)
    • (Problem - Plan (Strategy to Portfolio))
    • (Create Chargeback Contract - Accounting)
    • (Start Operations triggered - IT Operations Management)
    • (Create requirement - Requirements Management)
    • (Route Fulfillment Request - Vendor Mgmt)
    • (Publish Offer Catalog - Service Catalog Management)
    • (Perform Remediation - IT Operations Management)
    • (Proposal - Supporting)
    • (Order - Run (Detect to Correct))
    • (Track Fulfillment Status - Service Request Management)
    • (Product Portfolio - Build (Requirement to Deploy))
    • (Release Updated - Service Request Management)
    • (IT Strategy Created - Strategy and Goal Mgmt)
    • (Update IT Initiative - Backlog Management)
    • (SLA Framework Activated - Service Level Management)
    • (Change - Build (Requirement to Deploy))
    • (Search Knowledge - User Support Interaction Management)
    • (Create Problem - Problem Management)
    • (Submit Version - Product Development)
    • (Subscription - Desired Product Instance)
    • (Knowledge Management - Knowledge Article Requested)
    • (User Profile Store - Offer Catalog Store)
    • (Problem - Portfolio Backlog Item)
    • (Request Labor Resources - Workforce Management)
    • (Service Level - Deliver (Request to Fulfill))
    • (Create Incident - Incident Management)
    • (Change Created - Change Management)
    • (Provide Actual System Information - Configuration Mgmt)
    • (Product Backlog - Plan (Strategy to Portfolio))
    • (Provide Chargeback info - Procurement)
    • (Monitoring Activated - Srv Measurement & Reporting)
    • (Create Fulfillment Request - Service Request Management)
    • (IT Operations - Availability - Run (Detect to Correct))
    • (Chargeback Contract - Chargeback Record)
    • (Problem - Actual Product Instance)
    • (Problem - Supporting)
    • (Fulfillment Orchestration - Build (Requirement to Deploy))
    • (Create IT Architecture - Architecture)
    • (Incident identified by end user - Incident Management)
    • (Product Design - Plan (Strategy to Portfolio))
    • (Change Updated - Asset Management)
    • (Order - Build (Requirement to Deploy))
    • (Notify Fulfillment - Service Request Management)
    • (Track Fulfillment Status - Vendor Mgmt)
    • (Actual Product Instance - Service Monitor)
    • ((IT Service) Perf. Mgmt - Requirements for Engineering Created)
    • (Update Policy - Policy Management)
    • (Create Scope Agreement - Product Portfolio Management)
    • (Service Level - Build (Requirement to Deploy))
    • (Provide Chargeback info - Accounting)
    • (Digital Product - Policy)
    • (Create Chargeback Record - Accounting)
    • (Release & Deployment Management - Monitoring Activated)
    • (Asset Management - Change Created)
    • (Defect - Product Release Blueprint)
    • (Problem Management - Defect Created)
    • (Actual Product Instance - Service Contract)
    • (Source - Pipeline)
    • (Create Build - Product Development)
    • (Create Service Monitor - Srv Measurement & Reporting)
    • (Requirement - Test Case)
    • (IT Operations - Capacity Planning - Run (Detect to Correct))
    • (Consumption Experience - Run (Detect to Correct))
    • (Order - Change)
    • (Security and Access Mgmt - Requirements for Engineering Created)
    • (User Profile Store - Subscription Store)
    • (Browse Catalog - Product Services & Sales)
    • (Budget Item - Scope Agreement)
    • (Create Subscription - Service Request Management)
    • (User Profile Store - Shopping Cart Store)
    • (Provide Usage Information - Vendor Mgmt)
    • (Create Policy - Policy Management)
    • (Proposal - Build (Requirement to Deploy))
    • (Change Updated - Release & Deployment Management)
    • (Chargeback - Plan (Strategy to Portfolio))
    • (Update IT Service Portfolio - Product Portfolio Management)
    • (Provide SLA information - Service Level Management)
    • (Log - Event)
    • (Create Usage Record - Accounting)
    • (Manage Availability - Availability Management)
    • (Product Backlog - Deliver (Request to Fulfill))
    • (Pipeline - Build Package)
    • (Provide Usage Information - Accounting)
    • (Digital Product - Portfolio Backlog Item)
    • (Service Offer - Subscription)
    • (Capacity Management - Requirements for Engineering Created)
    • (Order - Subscription)
    • (Service Level Management - Requirements for Engineering Created)
    • (Test Case - Defect)
    • (Register Request - Service Request Management)
    • (Access IT Dashboard - User Support Interaction Management)
    • (Create Release - Release & Deployment Management)
    • (Incident - Change)
    • (Problem - Change)
    • (Offer - Run (Detect to Correct))
    • (Build (Requirement to Deploy) - Change Management)
    • (IT Operations - Intelligence, Trending, Proactive Alerting - Run (Detect to Correct))
    • (Release & Deployment Management - Catalog Item Activated)
    • (Interaction - Service Offer)
    • (Run Rootcause Analysis - IT Operations Management)
    • (Incident - Build (Requirement to Deploy))
    • (Create Backlog Item - Demand Management)
    • (Create Policy - Architecture)
    • (Create Chat - User Support Interaction Management)
    • (Manage Event - Event Management)
    • (Product Backlog Item - Product Release)
    • (Change - Deliver (Request to Fulfill))
    • (Product Release - Product Release Blueprint)
    • (Create Package - Product Development)
    • (Incident - Problem)
    • (IT Service Requested - User Support Interaction Management)
    • (IT Initiative Created - Backlog Management)
    • (Requirement - Portfolio Backlog Item)
    • (Release & Deployment Management - Change Created)
    • (Incident - Deliver (Request to Fulfill))
    • (Create Defect - Defect Management)
    • (Availability Management - Requirements for Engineering Created)
    • (Product Design - Digital Product)
    • (Provide Invoice Information - Vendor Mgmt)
    • (Release Composition - Deliver (Request to Fulfill))
    • (Interaction - Order)
    • (Fulfillment Orchestration - Supporting)
    • (Product Release - Product Design)
    • (Actual Product Instance - Runbook)
    • (Defect - Run (Detect to Correct))
    • (Search Asset Availability - Product Portfolio Management)
    • (Digital Product - Architecture Blueprint)
    • (Route Fulfillment Request - Service Request Management)
    • (Execute Deployment - Release & Deployment Management)
    • (IT Operations - Intelligence, Trending, Proactive Alerting - Continuity)
    • (Update Backlog Item - Demand Management)
    • (Policy - Build (Requirement to Deploy))
    • (Knowledge Article Requested - Product Services & Sales)
    • (Service Request Management - Change Created)
    • (Create Event - Event Management)
    • (Security & Access Framework Activated - Security and Access Mgmt)
    • (Cost Modeling - Plan (Strategy to Portfolio))
    • (Design Created - Product Design)
    • (Requirement - Plan (Strategy to Portfolio))
    • (Manage Capacity - Capacity Management)
    • (Update Defect - Defect Management)
    • (Manage Problem - Problem Management)
    • (Manage IT Assets - Asset Management)
    • (Create SLA Template - Service Level Management)
    • (Usage - Run (Detect to Correct))
    • (Portfolio Backlog - Build (Requirement to Deploy))
    • (Event - Incident)
    • (Service Contract - KPI)
    • (Policy - Requirement)
    • (Usage - Financial Management)
    • (Event Management Framework Activated - Event Management)
    • (Value Stream - Digital Product)
    • (Change - Desired Product Instance)
    • (Requirements for Engineering Created - Requirements Management)
    • (Product Design - Source)
    • (Product Manager - Plan Product Release)
    • (Catalog Manager - Define Service Offer)
    • (Strategic Objective - Strategic Theme)
    • (Product Manager - Define Backlog Mandates)
    • (Subscription - Chargeback Contract)
    • (Product Portfolio Manager - Finalize Roadmap & Scope Agreement)
    • (IT Operations - Intelligence, Trending, Proactive Alerting - Service Measurement & Reporting Applications)
    • (Product Manager - Subscribe to Service Offer)
    • (Product Portfolio Manager - Prioritize Backlog Items)
    • (Functional Component - L2 Grouping)
    • (Product Manager - Plan & Approve Deployment)
    • (Development Team - Design & Develop)
    • (Product Manager - Finalize Roadmap & Scope Agreement)
    • (Product Manager - Fulfill Deployment)
    • (Architecture Blueprint - Architecture Roadmap Item)
    • (Service Offer - Entitlement)
    • (ArchiSoft Request Store - ArchiSoft Request)
    • (Pipeline - Product Development Applications)
    • (Incident - Assure)
    • (Product Backlog Item - Requirement)
    • (Monitoring - Run (Detect to Correct))
    • (IT4IT - Supporting)
    • (Requirement - Defect)
    • (Product Backlog Item - Digital Product)
    • (Test Case - Source)
    • (Pipeline - Product Release Blueprint)
    • (Service Level - Incident)
    • (Attribute - Product Backbone Data Object)
    • (Problem - Run (Detect to Correct))
    • (Source - Build Package)
    • (Change - Run (Detect to Correct))
    • (Build Package - Build Package)
    • (Diagnostics & Remediation - Run (Detect to Correct))
    • (Product Backlog Item - Source)
    • (Test Case - Product Backlog Item)
    • (Attribute - Lifecycle Data Object)
    • (Test Plan - Build Package)
    • (Product Backlog Item - Portfolio Backlog Item)
    • (Event - Run (Detect to Correct))
    • (Requirement - Product Design)
    • (Defect - Product Backlog Item)
    • (Source - Defect)
    • (Pipeline - Change)
    • (Configuration - Run (Detect to Correct))
    • (Monitoring Requirements - Store results of the measurements)
    • (Order from IT Portal - Browse Catalog)
    • (Fulfillment Orchestration Requirements - Create Desired Systems using the Service Release Blueprint and Subscription)
    • (Release Composition Requirements - Associate a Product Release to Service Release Blueprints.)
    • (Investment Requirements - Manage the IT investment lifecycle)
    • (Engagement Experience Requirements - Expose IT functions & capabilities in a single, unifying experience)
    • (TS 3: One Cloud Request Portal - Legally Yours)
    • (Engagement Experience Requirements - Provide Service Catalog Function)
    • (Functional Components Serving Explore - Proposal)
    • (Product Portfolio Requirements - Receive subscribed service charge)
    • (Event Requirements - Categorize Event data)
    • (Problem Requirements - System of record for Problem records.)
    • (Composition Experience Requirements - Information on the Service Level status)
    • (Configuration Requirements - Service discovery.)
    • (Functional Components Serving Evaluate - Strategy)
    • (TS 3: One Cloud Request Portal - Fulfillment Orchestration)
    • (Test Requirements - be the system of record (authoritative source) for all Test Cases.)
    • (Release Composition Requirements - Associate a Product Release to a service.)
    • (Test Requirements - Traceability between tests and Requirements.)
    • (Test Requirements - Risk-based security tests)
    • (Order Requirements - Break down the Composite Requests into the individual Requests)
    • (Requirement Requirements - Manage the state of a Requirement.)
    • (Portfolio Backlog Requirements - Receive scoping and invenstment decisions)
    • (Functional Components Serving Consume - Usage)
    • (Problem Requirements - push Problem data to Defect Management)
    • (Service Level Requirements - Manage the Service Contract lifecycle)
    • (Release Composition Requirements - Associate a Service Release Blueprint to a Release Package.)
    • (Product Design Requirements - Identify the service delivery model)
    • (Service Level Requirements - Create QoS reports on the Service Contracts)
    • (Pipeline Requirements - Automate the Build process)
    • (Legally Yours - Legally Yours Cloud Request Rationalisation)
    • (Functional Components Serving Deploy - Problem)
    • (Value Stream - Value Stage)
    • (TS 1: New Request Portal - ProFit Data Center)
    • (Functional Components Serving Integrate - Policy)
    • (Product Design Requirements - Associate Product Designs to a Digital Product)
    • (TS 2: PRO-FIT Request Portal - Legally Yours LAN)
    • (Fulfillment Orchestration Requirements - Create a Desired System for consumer Subscriptions)
    • (Test Requirements - Prepare test environments.)
    • (Test Requirements - Functionality tests)
    • (Legally Yours - Legally Yours Cloud Request Portal)
    • (Consume - Publish Service Status)
    • (Service Level Requirements - Manage the lifecycle of KPIs.)
    • (Service Level Requirements - Receive measurements for calculating the KPI measurements)
    • (Engagement Experience Requirements - Provide Knowledge Function)
    • (Usage Requirements - Process and break down Usage information)
    • (Policy Requirements - Manage IT Security and Regulation Policies)
    • (Operate - Detect Issue)
    • (PRO-FIT - PRO-FIT Cloud Request Portal)
    • (Incident Requirements - Create Incident when an Interaction cannot be associated with an existing Incident)
    • (Engagement Experience Requirements - Allow management of the User Profile)
    • (Source Control Requirements - Allow recursive relationships between Source.)
    • (Requirement Requirements - Associate a requirement to a service.)
    • (Functional Components Serving Consume - Fulfillment)
    • (Source Control Requirements - Manage and store source code)
    • (Proposal Requirements - Create IT Initiative (Expedited analysis))
    • (Proposal Requirements - Validate asset consumption model (Structured ananlysis))
    • (Release Composition Requirements - The system of record for Service Release Blueprints.)
    • (Requirement Requirements - Requirements to Policy association)
    • (Test Requirements - Drive automation.)
    • (Consume - Provide Service Support)
    • (Source Control Requirements - Allow hierarchical relationships between Source.)
    • (TS 2: PRO-FIT Request Portal - ArchiSoft)
    • (Product Backlog Requirements - Submit one or more RFCs required for the IT Initiative)
    • (Explore - Define Digital Product Architecture)
    • (Defect Requirements - The system of record for Defects.)
    • (Portfolio Backlog Requirements - Capture from Service Portfolio)
    • (Functional Components Serving Consume - Cost Modeling)
    • (Fulfillment Orchestration Requirements - Provide the Subscription status)
    • (Source Control Requirements - Associate Source to a service.)
    • (Product Portfolio Requirements - Send operation charge acceptance)
    • (IT4IT Value Streams - Consume)
    • (PRO-FIT - PRO-FIT Request Rationalisation)
    • (Event - Correlate Event)
    • (Diagnostics & Remediation - Perform Remediation)
    • (Proposal Requirements - Create high-level asset consumption model (Structured ananlysis))
    • (Functional Components Serving Deploy - Resource)
    • (Functional Components Serving Evaluate - Product Portfolio)
    • (Order Requirements - Send the instances of the Service Contracts)
    • (Incident Requirements - Create a Defect from an Incident)
    • (Proposal Requirements - Create labor consumption model (Structured ananlysis))
    • (Product Design Requirements - Architecture and Logical Service Blueprint meet all Requirements)
    • (Proposal Requirements - Identify Benefits (Structured ananlysis))
    • (Evaluate - Gather Influencers)
    • (Change Requirements - Automation of changes)
    • (Functional Components Serving Explore - Product Portfolio)
    • (Composition Experience Requirements - Order services on behalf of other consumers)
    • (Offer Requirements - Offers grouped into an Offer Catalog as a collection of consumable items)
    • (Product Portfolio Requirements - Create and maintain service blueprints)
    • (Pipeline Requirements - AssociateBuilds to a Build Package)
    • (Test Requirements - Manage the Test Case lifecycle)
    • (Funtional Components Serving Operate - Change)
    • (Investment Requirements - Communicate decisions)
    • (Service Level Requirements - Manage the state of the Service Contract.)
    • (Build Package Requirements - Create a deployable package)
    • (Functional Components Serving Deploy - Fulfillment)
    • (TS 3: One Cloud Request Portal - Legally Yours LAN)
    • (Incident Requirements - Create a Problem record)
    • (Deploy - Plan & Approve Deployment)
    • (TS 3: One Cloud Request Portal - LegallyYours Data Center)
    • (TS 2: PRO-FIT Request Portal - Order)
    • (Change Requirements - Assess the risk of proposed changes & implementation.)
    • (Legally Yours - Legally Yours IT Fulfilment)
    • (Product Design Requirements - Traceability through the Requirement functional component)
    • (Usage Requirements - Generate service Usage history and activity reports)
    • (Deploy - Fulfill Deployment)
    • (Order from IT Portal - Login To Portal)
    • (Funtional Components Serving Operate - Incident)
    • (Functional Components Serving Integrate - Test)
    • (Functional Components Serving Integrate - Portfolio Backlog)
    • (Fulfillment Orchestration Requirements - Select the appropriate fulfillment mechanism)
    • (Functional Components Serving Explore - Requirement)
    • (Requirement Requirements - Recursive relationships between Requirements.)
    • (Product Backlog Requirements - Produce request artifacts)
    • (Home & Away - Home & Away Cloud Fulfilment)
    • (Functional Components Serving Explore - Product Design)
    • (Policy Requirements - Track Exceptions)
    • (Proposal Requirements - Update labor consumption model (Structured ananlysis))
    • (Functional Components Serving Integrate - Fulfillment Orchestration)
    • (Release Composition Requirements - Associate a Service Release Blueprint to Desired Systems)
    • (Configuration Requirements - Associate the Actual System with the Service Monitor & Change)
    • (Release - Define Service Offer)
    • (Order Requirements - Provide Subscription information for associated Fulfillment Requests.)
    • (TS 2: PRO-FIT Request Portal - Home & Away LAN)
    • (Test Requirements - Manage test data.)
    • (Defect Requirements - Register Defects)
    • (Functional Components Serving Release - Offer)
    • (Pipeline Requirements - Manage the build versions)
    • (Policy Requirements - Manage and Govern IT Policies)
    • (Test Requirements - Associate Test Cases to Builds)
    • (Change Requirements - Management of organizational changes and training for a release)
    • (Requirement Requirements - Manage Requirements through the lifecycle of a service.)
    • (Baseline: 6 IT Request Portals - LegallyYours Data Center)
    • (Policy Requirements - Pricing/Costing Policies)
    • (Event Requirements - Create an Event or alert)
    • (Deploy - Observe Deployment)
    • (IT4IT Value Streams - Evaluate)
    • (PRO-FIT - PRO-FIT IT Request Portal)
    • (Order Requirements - Provide Subscription information for associated Chargeback Contract)
    • (Service Offer Backbone - Chargeback Contract)
    • (Engagement Experience Requirements - Create new support tickets)
    • (Product Backlog Requirements - Send charge acceptance)
    • (Order Requirements - Provide Request delivery times information)
    • (Product Backlog Requirements - Request resources)
    • (Functional Components Serving Consume - Change)
    • (Fulfillment Orchestration Requirements - Coordinate multiple fulfillment mechanisms and manage dependencies)
    • (Consume - Agree to Service Offer)
    • (Functional Components Serving Release - Release Composition)
    • (Order Requirements - Recording of patterns of service consumption)
    • (Product Design Requirements - Associate a Product Design to a Logical Service Blueprint.)
    • (Release Composition Requirements - The system of record for Product Releases.)
    • (Monitoring Requirements - Monitor usage)
    • (Engagement Experience Requirements - Incorporate the Collaboration function enable communication)
    • (Usage Requirements - Collect service Usage metrics)
    • (Diagnostic & Remediation Requirements - Manage the Runbook lifecycle)
    • (Engagement Experience Requirements - Available to users to consume IT services)
    • (Requirement Requirements - Requirements to Source tracing)
    • (Monitoring Requirements - Perform monitoring of an IT service)
    • (Funtional Components Serving Operate - Problem)
    • (Fulfillment Orchestration Requirements - Create the Actual Systems within Configuration Management)
    • (Baseline: 6 IT Request Portals - Legally Yours LAN)
    • (Engagement Experience Requirements - Enable viewing and updating support tickets)
    • (Policy Requirements - Visibility of IT Policies)
    • (Requirement Requirements - System of record for all Requirements.)
    • (Release Composition Requirements - Associate IT Initiative to Product Releases)
    • (Evaluate - Define Backlog Mandates)
    • (Fulfillment Orchestration Requirements - Engage external providers)
    • (Enterprise Architecture Requirements - Develop target blueprints)
    • (TS 2: PRO-FIT Request Portal - Home & Away)
    • (Defect Requirements - Associate Defects with Requirements.)
    • (Pipeline Requirements - Automate the Build Process and Compilation)
    • (Pipeline Requirements - monitor and report the Build results)
    • (Operate - Resolve Issue)
    • (Fulfillment Orchestration Requirements - Maintain visibility into supplier capacity levels)
    • (ArchiSoft - VLAN)
    • (Requirement Requirements - Hierarchical relationships between Requirements.)
    • (Defect Requirements - Provide Defect information)
    • (Investment Requirements - authoritive source for investment decisions)
    • (Chargeback Requirements - Take actual usage into consideration)
    • (Requirement Requirements - Requirements to a Portfolio Backlog Item association)
    • (Configuration Requirements - Business impact assessment for events)
    • (Test Requirements - Performance tests)
    • (Digital Product Backbone - Digital Product)
    • (Defect Requirements - Convert Defects to Known Errors)
    • (TS 3: One Cloud Request Portal - Consumption Experience)
    • (Monitoring Requirements - Monitor infrastructure (system and network))
    • (Integrate - Accept & Publish Release)
    • (Functional Components Serving Integrate - Source Control)
    • (TS 1: New Request Portal - Legally Yours)
    • (Product Design Requirements - Create service design specification document)
    • (Functional Components Serving Deploy - Knowledge)
    • (TS 2: PRO-FIT Request Portal - PRO-FIT)
    • (IT4IT Value Streams - Release)
    • (Product Backlog Requirements - Aggregate, track, and report status, resources consumed)
    • (Home & Away - Home & Away IT Fulfilment)
    • (Requirement Requirements - Capture service-level Requirements.)
    • (Product Backlog Requirements - Track spend for IT Initiatives)
    • (Monitoring Requirements - Receive monitor definitions)
    • (Product Backlog Requirements - Associate an IT Initiative with an IT Budget Item)
    • (Change Requirements - Associate changes with Events)
    • (Explore - Refine Product Backlog)
    • (Explore - Prioritize Backlog Items)
    • (Product Design Requirements - Receive the Digital Product & design Product Designs)
    • (Functional Components Serving Release - Service Level)
    • (Order Requirements - Track fulfillment status and completion notifications)
    • (TS 3: One Cloud Request Portal - PRO-FIT)
    • (Release Composition Requirements - Allow a recursive relationship between Product Releases.)
    • (Defect Requirements - Associate Defects to Service Release Blueprints)
    • (Source Control Requirements - Source code meets the specifications, policies, standards & requirements)
    • (Product Design Requirements - Interaction with IT operations)
    • (ArchiSoft - Cloud Environment)
    • (Configuration Requirements - Manage the lifecycle of the Actual System.)
    • (Enterprise Architecture Requirements - Create and manage IT Investment PoA)
    • (Diagnostic & Remediation Requirements - System of record for Runbook)
    • (Problem Requirements - Use existing Knowledge data to solve a Problem)
    • (Proposal Requirements - Update Scope Agreement (Structured ananlysis))
    • (Incident Requirements - Associate the Incident and the Actual System)
    • (Incident Requirements - Provide business measurements)
    • (Fulfillment Orchestration Requirements - Update the IT asset inventory)
    • (Product Design Requirements - Associate Requirements to the Product Design)
    • (Monitoring Requirements - System of record for Service Monitors.)
    • (Product Design Requirements - Input for the Source data object (source, create, and secure the service))
    • (Chargeback Requirements - Send a Chargeback Record for approval and reconciliation)
    • (Service Level Requirements - Manage relations between the Service Contract and KPI)
    • (Functional Components Serving Explore - Investment)
    • (Pipeline Requirements - Run dynamic application security testing)
    • (Policy Requirements - Map and Align IT Policies)
    • (IT4IT Functional Components and Data Objects - Service Offer Catalog)
    • (Event Requirements - Manage correlation between Events.)
    • (Defect Requirements - Associate a Defect to a service.)
    • (Requirement Requirements - Requirement to Test Case trace)
    • (Release - Implement Service Offer)
    • (TS 2: PRO-FIT Request Portal - Home & Away Data Center)
    • (Configuration Requirements - Associate the Actual System with the Incident)
    • (Incident Requirements - Trigger the creation of an RFC)
    • (Product Backlog Requirements - Receive the development scope and agreement)
    • (Test Requirements - Test automation re-use and test scripts.)
    • (Offer Requirements - Build and publish tofferings into Offer Catalogs)
    • (Integrate - Design & Develop)
    • (Configuration Requirements - Associate the Actual System with the Event and associated Change)
    • (Change Requirements - Authoritative system of record for change request information)
    • (Release Composition Requirements - Associate Product Release with Requirements)
    • (Service Level Requirements - Allow hierarchical relationships between Service Contracts.)
    • (Offer Requirements - Aggregate Catalog Composition items & external catalogs)
    • (Fulfillment Orchestration Requirements - Generate Fulfillment Requests from the bound Service Catalog Entry)
    • (Proposal Requirements - Create project portfolio views)
    • (TS 3: One Cloud Request Portal - Home & Away LAN)
    • (Product Portfolio Requirements - Determine an track operational spend)
    • (Event Resolution (Fully Automated) - Incident)
    • (Integrate - Plan Product Release)
    • (Diagnostics & Remediation - Perform Root Cause Analysis)
    • (Investment Requirements - Receive proposed investments for run and maintain)
    • (Functional Components Serving Consume - Resource)
    • (Product Backlog Requirements - Provide IT Initiative information)
    • (Source Control Requirements - Associate Builds to Source)
    • (Defect Requirements - Document issues)
    • (Target State: One Cloud Based IT Request Portal - Legally Yours)
    • (Product Design Requirements - Instrumentation to capture IT Service empirical data)
    • (Monitoring Requirements - Initiate creation of an Event or alert)
    • (Engagement Experience Requirements - Access the Knowledge data wihtout support ticket)
    • (Requirement Requirements - Collect, refine, scope, and track progress of Requirements)
    • (Fulfillment Orchestration Requirements - Orchestrate the delivery of Requests amongst fulfillment engines)
    • (Release Composition Requirements - Provide information required for creating a Service Catalog Entry)
    • (Test Requirements - Allow recursive relationships between Test Cases.)
    • (Event Resolution (Fully Automated) - Event)
    • (Proposal Requirements - Adhere to Policies (Structured ananlysis))
    • (Proposal Requirements - "What-If" scenarios (Structured ananlysis))
    • (Product Design Requirements - Track the actual spend of a Product Design.)
    • (Target State: One Cloud Based IT Request Portal - Fulfillment Orchestration)
    • (Test Requirements - Provide test execution reports)
    • (Monitoring Requirements - Calculate the results of compound Service Monitors)
    • (Proposal Requirements - Identify security controls)
    • (Funtional Components Serving Operate - Consumption Experience)
    • (Implementation of IT4IT Functional Components and Data Objects - ProFit Data Center)
    • (TS 1: New Request Portal - Home & Away Data Center)
    • (Event Requirements - Trigger diagnostics and remediation)
    • (Problem Requirements - Create a Portfolio Backlog Item in the backlog)
    • (Functional Components Serving Consume - Fulfillment Orchestration)
    • (Policy Requirements - Review and approve IT Policies)
    • (Source Control Requirements - Receive Defects for resolution)
    • (Release Composition Requirements - Receive Defect-related information)
    • (Change Requirements - Change calendar and collision avoidance)
    • (Engagement Experience Requirements - Provide Collaboration Function)
    • (Usage Requirements - Track price a sub-supplier is reporting)
    • (IT4IT Functional Components and Data Objects - Incident)
    • (Problem Requirements - Manage the state and lifecycle of a Problem)
    • (Change Requirements - Provide change data to facilitate root-cause analysis)
    • (TS 1: New Request Portal - PRO-FIT)
    • (PRO-FIT - PRO-FIT Fulfilment)
    • (Requirement Requirements - Manage the data flow to provide Requirement information)
    • (Test Requirements - Acceptance tests)
    • (Functional Components Serving Consume - Order)
    • (Fulfillment Orchestration Requirements - Manage a registry of the available fulfillers)
    • (Release Composition Requirements - Associate Product Design to Product Releases)
    • (TS 1: New Request Portal - Order)
    • (Service Level Requirements - System of record for the Service Contract.)
    • (Product Portfolio Requirements - Evaluate proposals on value/cost and risk/criticality)
    • (Release Composition Requirements - Provide information required for service instantiation)
    • (Test Requirements - Usability tests)
    • (Legally Yours - Legally Yours Request Rationalisation)
    • (Target State: One Cloud Based IT Request Portal - Consumption Experience)
    • (Proposal Requirements - Create Scope Agreement)
    • (IT4IT Functional Components and Data Objects - Interaction)
    • (Problem Requirements - Vreate an RFC associated to a Problem)
    • (Require-ment - Require-ment)
    • (Explore - Finalize Roadmap & Scope Agreement)
    • (IT4IT Value Streams - Deploy)
    • (Proposal Requirements - Ranking of Proposals (Structured ananlysis))
    • (Configuration Requirements - Change impact based analysis)
    • (Product Design Requirements - Receive Requirement information)
    • (Monitoring Requirements - Associate the Service Monitor and the Actual System)
    • (Monitoring - Monitor IT Services)
    • (Functional Components Serving Integrate - Monitoring)
    • (Release Composition Requirements - Associate Service Release Blueprints to Service Contracts)
    • (Monitoring Requirements - Monitor customer experience)
    • (Usage Requirements - Collect cost of assets)
    • (Portfolio Backlog Requirements - Capture from Problem Management)
    • (Test Requirements - Plan and execute tests)
    • (Fulfillment Orchestration Requirements - Trigger deployment engines)
    • (Functional Components Serving Deploy - Event)
    • (Proposal Requirements - Report back to investment portfolio)
    • (Functional Components Serving Consume - Configuration)
    • (Pipeline Requirements - Manage the Definitive Media Library (DML).)
    • (Functional Components Serving Evaluate - Portfolio Backlog)
    • (Digital Product Backbone - Product Release)
    • (Value Network - Value Stream)
    • (Funtional Components Serving Operate - Knowledge)
    • (Chargeback Requirements - Calculate the chargeback/showback)
    • (Functional Components Serving Deploy - Diagnostics & Remediation)
    • (IT4IT Value Streams - Integrate)
    • (Event - Register Event)
    • (Product Backlog Requirements - Adhere to financial goals and boundary conditions.)
    • (Product Design Requirements - Receive the development spend)
    • (Digital Product Backbone - Actual Product Instance)
    • (Funtional Components Serving Operate - Service Level)
    • (Baseline: 6 IT Request Portals - PRO-FIT)
    • (Target State: One Cloud Based IT Request Portal - LegallyYours Data Center)
    • (Release - Publish Service Offer)
    • (Event Requirements - Forwardcategorized Events)
    • (Pipeline Requirements - System of record (authoritative source) for all Builds.)
    • (Service Offer Backbone - Service Contract)
    • (Product Portfolio Requirements - Determine and track service TCO)
    • (Pipeline Requirements - Sssociate Source to Builds)
    • (Funtional Components Serving Operate - Monitoring)
    • (Source Control Requirements - Associate Requirements to Sources)
    • (Release Composition Requirements - Associate a Service Release Blueprint to a service.)
    • (Event Requirements - Associate Event and Actual System)
    • (Baseline: 6 IT Request Portals - PRO-FIT LAN)
    • (Usage Requirements - Track cost number from Asset Management.)
    • (Monitoring Requirements - Manage the lifecycle of the Service Monitor)
    • (TS 2: PRO-FIT Request Portal - Legally Yours)
    • (Change Requirements - Associate the Fulfillment Request with the RFC record)
    • (Configuration Requirements - Business impact assessment for incidents)
    • (Test Requirements - Provide Defect information to Defect Functional Component)
    • (Order from IT Portal - Select Catalog Item)
    • (Baseline: 6 IT Request Portals - Legally Yours)
    • (Test Requirements - Ensure follow-on value stream functionality)
    • (Diagnostic & Remediation Requirements - Associate a Runbook with an Actual System.)
    • (Product Portfolio Requirements - Compare services and applications for rationalization)
    • (Source Control Requirements - Develop the backlog of Requirements and Defects)
    • (Change Requirements - Manage the state and lifecycle of the change.)
    • (Incident Requirements - Trigger the execution of a Runbook from an Incident)
    • (Service Level Requirements - Create a Service Contract & start measuring)
    • (Source Control Requirements - Develop source code and/or infrastructure)
    • (Functional Components Serving Explore - Strategy)
    • (PRO-FIT - ProFit Data Center)
    • (Monitoring Requirements - Create, run, and manage monitors)
    • (Event Requirements - Manage the state and lifecycle of Events)
    • (Order Requirements - provide fulfillment status information)
    • (Defect Requirements - Manage the lifecycle of the Defect.)
    • (Product Design Requirements - Architected to meets the KPIs and SLAs.)
    • (Baseline: 6 IT Request Portals - Consumption Experience)
    • (Source Control Requirements - Run security tests)
    • (Composition Experience Requirements - Ordering multiple offers in one transaction)
    • (Test Requirements - associate a Test Case to Defects)
    • (Functional Components Serving Deploy - Service Level)
    • (Functional Components Serving Explore - Portfolio Backlog)
    • (TS 2: PRO-FIT Request Portal - Consumption Experience)
    • (Composition Experience Requirements - Information on service consumption)
    • (Functional Components Serving Consume - Incident)
    • (Functional Components Serving Deploy - Release Composition)
    • (Test Requirements - Associate a Test Case to a service.)
    • (Home & Away - Home & Away Request Rationalisation)
    • (Portfolio Backlog Requirements - Capture from Business)
    • (Monitoring Requirements - Provide business/IT measurements)
    • (Baseline: 6 IT Request Portals - Order)
    • (Product Backlog Requirements - Associate an IT Initiative to a service.)
    • (Fulfillment Orchestration Requirements - Request IT assets)
    • (Product Design Requirements - Associate a Product Design to a Digital Product.)
    • (Incident Requirements - Allow an Incident to be initiated from an Event.)
    • (Diagnostic & Remediation Requirements - Allow an Event to trigger a Runbook)
    • (Proposal Requirements - Project Deliverables)
    • (Consume - Subscribe to Service Offer)
    • (Digital Product Backbone - Product Design)
    • (Fulfillment Orchestration Requirements - Create/update a service monitor)
    • (Product Backlog Requirements - Manage the Subscription data flow)
    • (Product Design Requirements - System of record for all Product Designs)
    • (Portfolio Backlog Requirements - Ranking, trending and analysis)
    • (Investment Requirements - Assess proposal feasibility)
    • (Product Portfolio Requirements - Assess current services)
    • (Functional Components Serving Evaluate - Proposal)
    • (Test Requirements - Associate a Requirement to Test Cases)
    • (Monitoring Requirements - Monitor security)
    • (Portfolio Backlog Requirements - Assiciate Requirements)
    • (Target State: One Cloud Based IT Request Portal - Order)
    • (ArchiSoft - ArchiSoft Virtual Host 1)
    • (Order Requirements - Update consumers on order status at the Subscription level)
    • (Engagement Experience Requirements - Enabling self-help and self-healing)
    • (Incident Requirements - System of record for Incidents.)
    • (Requirement Requirements - Derive the product or program backlogs)
    • (Product Design Requirements - Associate Product Design to one or more Product Releases)
    • (TS 1: New Request Portal - Home & Away LAN)
    • (Functional Components Serving Integrate - Product Design)
    • (Functional Components Serving Release - Cost Modeling)
    • (Configuration Requirements - Allow hierarchical relationships between Actual Systems.)
    • (Policy Requirements - Maintain revision history)
    • (Requirement Requirements - Manage the lifecycle of the Requirement.)
    • (Product Design Requirements - Compliancy of architecture and Logical Service Blueprint)
    • (Functional Components Serving Integrate - Product Backlog)
    • (Evaluate - Ensure Governance)
    • (Functional Components Serving Explore - Product Backlog)
    • (Target State: One Cloud Based IT Request Portal - ArchiSoft)
    • (Functional Components Serving Consume - Knowledge)
    • (Functional Components Serving Integrate - Defect)
    • (Configuration Requirements - Calculate and provide the business impact)
    • (Incident Requirements - Manage state escalation paths and lifecycle of Incidents)
    • (Release Composition Requirements - Enable supportability for IT operations)
    • (Usage Requirements - Provide Usage information)
    • (Usage Requirements - Track CPU usage, storage consumption, transaction numbers, ?)
    • (Usage Requirements - Track actual Usage of subscribed IT services)
    • (Baseline: 6 IT Request Portals - ProFit Data Center)
    • (Composition Experience Requirements - Provide information on existing Subscription)
    • (Product Backlog Requirements - Govern, coordinate, influence, and direct IT Initiative execution.)
    • (Functional Components Serving Integrate - Build Package)
    • (Funtional Components Serving Operate - Diagnostics & Remediation)
    • (Defect Requirements - Associate a Known Error to a Defect)
    • (Defect Requirements - Update Defect details.)
    • (Functional Components Serving Consume - Chargeback)
    • (Event Requirements - System of record for Events.)
    • (Digital Product Backbone - Desired Product Instance)
    • (Monitoring Requirements - Monitor application)
    • (ArchiSoft - ArchiSoft Data Center)
    • (Change Requirements - Associate RFCs to the Problem)
    • (Offer Requirements - Group services into a single Offer)
    • (IT4IT Functional Components and Data Objects - Order)
    • (Functional Components Serving Deploy - Configuration)
    • (Monitoring Requirements - Receive Service Monitor definitions)
    • (Target State: One Cloud Based IT Request Portal - Home & Away Data Center)
    • (Functional Components Serving Explore - Policy)
    • (Build Package Requirements - Associate a Build Package to a service.)
    • (Product Design Requirements - Identify the new or existing services)
    • (Home & Away - Home & Away Legacy IT Fulfilment)
    • (Pipeline Requirements - Automate the delivery of Builds to the Build Package)
    • (Offer Requirements - Send the labor and asset cost estimates)
    • (Pipeline Requirements - Associate a Build to a service.)
    • (Event - Select Event Response)
    • (Defect Requirements - Consume Defects)
    • (Problem Requirements - Create Known Error from unsolved Problems)
    • (IT4IT Value Streams - Operate)
    • (Proposal Requirements - Submit Proposals (Structured ananlysis))
    • (Functional Components Serving Deploy - Fulfillment Orchestration)
    • (Baseline: 6 IT Request Portals - Change)
    • (Test Requirements - Plan and design tests)
    • (Scenario- Solving an Incident using Known Error information - Close Incident)
    • (Offer Requirements - Create the Service Contract template)
    • (Functional Components Serving Integrate - Pipeline)
    • (Proposal Requirements - Actuate the project portfolio)
    • (Release Composition Requirements - Associate Product Release with Test Cases)
    • (Portfolio Backlog Requirements - Group and Push Demand)
    • (Defect Requirements - Analyze Defects)
    • (Test Requirements - Create Defects found during testing)
    • (TS 3: One Cloud Request Portal - ArchiSoft)
    • (Configuration Requirements - Associate the Actual System with the Problem record)
    • (Target State: One Cloud Based IT Request Portal - Home & Away)
    • (Build Package Requirements - Manage the Build Packages and relationships)
    • (Fulfillment Orchestration Requirements - Create/route a Request to an external service provider)
    • (Functional Components Serving Release - Fulfillment)
    • (Deploy - Validate Deployment)
    • (Pipeline Requirements - Create the Build)
    • (Service Level Requirements - Receive business/IT measurements)
    • (IT4IT Functional Components and Data Objects - Subscription)
    • (Chargeback Requirements - Send the consolidated service charges)
    • (Evaluate - Identify Gaps)
    • (Target State: One Cloud Based IT Request Portal - PRO-FIT)
    • (Functional Components Serving Integrate - Proposal)
    • (Problem Requirements - Associate Incident to the corresponding Problem)
    • (Product Backlog Requirements - Associate an IT Initiative to one or more RFCs)
    • (Requirement Requirements - Requirements to a Product Release association)
    • (Change Requirements - Impact & risk assessments minimizing production disruptions)
    • (Product Portfolio Requirements - Comply with Policies)
    • (Release Composition Requirements - Associate a Service Release Blueprint to Fulfillment Requests)
    • (Proposal Requirements - Quick evaluation (Expedited analysis))
    • (Service Level Requirements - Receive Incident business measurements)
    • (Product Backlog Requirements - Maintain traceability between IT Initiatives and applications and service(s))
    • (Home & Away - Home & Away Cloud Request Portal)
    • (Proposal Requirements - Review change requests)
    • (Portfolio Backlog Requirements - Capture from defect fix)
    • (TS 2: PRO-FIT Request Portal - Fulfillment Orchestration)
    • (Usage Requirements - Encrypt sensitive Usage information)
    • (Baseline: 6 IT Request Portals - Fulfillment Orchestration)
    • (Funtional Components Serving Operate - Event)
    • (Build Package Requirements - Associate Build Packages toService Release Blueprints)
    • (TS 1: New Request Portal - PRO-FIT LAN)
    • (Chargeback Requirements - Consolidate the charges from subscribed services)
    • (Build Package Requirements - Associate Builds to a Build Package)
    • (Baseline: 6 IT Request Portals - Home & Away LAN)
    • (Proposal Requirements - Structured analysis and approval)
    • (Test Requirements - Create Defect data objects)
    • (Enterprise Architecture Requirements - Identify strategic IT architectural components)
    • (Scenario- Solving an Incident using Known Error information - Log and Categorize Incident)
    • (TS 1: New Request Portal - Fulfillment Orchestration)
    • (Pipeline Requirements - Associate Builds to Test Cases)
    • (Monitoring Requirements - Provide service Usage measurements)
    • (Functional Components Serving Consume - Consumption Experience)
    • (ArchiSoft - WAN)
    • (Service Offer Backbone - Service Offer)
    • (Functional Components Serving Deploy - Change)
    • (Operate - Diagnose Issue)
    • (Release Composition Requirements - Associate Service Release Blueprints to Defects)
    • (Incident - Close Incident)
    • (Defect Requirements - Associate a Test Case to Defects (from defect Component))
    • (Defect Requirements - Report Defect status)
    • (Pipeline Requirements - Manage Builds.)
    • (Incident Requirements - Initiate an Interaction or an Incident for Self-Service Support)
    • (Source Control Requirements - The system of record for Source.)
    • (Baseline: 6 IT Request Portals - Home & Away)
    • (Product Portfolio Requirements - Assiciate Digital Product to portfolio backlog)
    • (Order Requirements - Break down a single order/request into multiple Fulfillment Requests.)
    • (Proposal Requirements - Create Proposal (Expedited analysis))
    • (Diagnostic & Remediation Requirements - Allow a Problem to trigger a Runbook)
    • (Order Requirements - Send the bound Service Catalog Entry)
    • (Home & Away - Home & Away Request Portal)
    • (Product Backlog Requirements - Allow recursive relationships between IT Initiatives.)
    • (Functional Components Serving Explore - Enterprise Architecture)
    • (Diagnostic & Remediation Requirements - Allow an Incident to trigger a Runbook)
    • (Monitoring Requirements - Provide service monitoring status)
    • (TS 1: New Request Portal - Consumption Experience)
    • (Release Composition Requirements - Manage the Product Release)
    • (ArchiSoft - ArchiSoft LAN)
    • (Chargeback Requirements - Send the subscribed service charges)
    • (Incident - Manage Incident)
    • (Source Control Requirements - Manage the lifecycle of the Source.)
    • (Functional Components Serving Deploy - Monitoring)
    • (Proposal Requirements - Create Proposal (Structured ananlysis))
    • (Functional Components Serving Integrate - Requirement)
    • (Proposal Requirements - Expedited analysis and approval)
    • (Defect Requirements - Track Defects)
    • (Release Composition Requirements - Receive Build Packages)
    • (TS 3: One Cloud Request Portal - Home & Away)
    • (Functional Components Serving Consume - Offer)
    • (IT4IT Value Streams - Explore)
    • (Product Backlog Requirements - Maintain the linkage/traceability)
    • (Defect Requirements - Decide on target release.)
    • (TS 1: New Request Portal - LegallyYours Data Center)
    • (Change Requirements - Notification of and collaboration with change stakeholders)
    • (Product Design Requirements - Identify service suppliers)
    • (Fulfillment Orchestration Requirements - Create an RFC within Change Control)
    • (Test Requirements - Stress tests)
    • (Event - Close Event)
    • (Evaluate - Propose Investments)
    • (Functional Components Serving Integrate - Problem)
    • (Home & Away - Home & Away Cloud Request Rationalisation)
    • (Usage Requirements - Collect Usage information from vendor invoices)
    • (Product Backlog Requirements - Coordinate the acquisition of resources)
    • (Release Composition Requirements - Create the Product Release)
    • (Product Design Requirements - Create architectural artifacts)
    • (Defect Requirements - receive Defect information from a Test)
    • (Functional Components Serving Evaluate - Policy)
    • (Offer Requirements - Fulfill each Offer through the underlying Catalog Compositions)
    • (TS 1: New Request Portal - Legally Yours LAN)
    • (Funtional Components Serving Operate - Configuration)
    • (Product Backlog Requirements - Receive the subscribed service charges)
    • (Build Package Requirements - System of record for Build Packages.)
    • (Event Resolution (Fully Automated) - Monitoring)
    • (TS 1: New Request Portal - Home & Away)
    • (Order Requirements - Up-to-date fulfillment-related Subscription information)
    • (Service Level Requirements - Send reporting data on the Service Level status)
    • (Engagement Experience Requirements - Provides address IT-related issuesand without engaging IT providers)
    • (Requirement Requirements - Maintain traceability of Requirements)
    • (Baseline: 6 IT Request Portals - Home & Away Data Center)
    • (Product Portfolio Requirements - Manage service information)
    • (Integrate - Build, Integrate, & Test)
    • (Configuration Requirements - The system of record for Actual Systems and associated relationships.)
    • (Configuration Requirements - The data store for the realization of the service)
    • (ArchiSoft - ArchiSoft Virtual Cloud Host 2)
    • (TS 3: One Cloud Request Portal - Order)
    • (Functional Components Serving Release - Knowledge)
    • (Source Control Requirements - Receive Defect information)
    • (Diagnostic & Remediation Requirements - Allow hierarchical relationships between Runbooks,)
    • (Fulfillment Orchestration Requirements - Request standard changes and update Configuration Management)
    • (Product Design Requirements - Produce a Product Design describing the service)
    • (Problem Requirements - Associate Problem(s) to Actual System (s).)
    • (TS 3: One Cloud Request Portal - Home & Away Data Center)
    • (Order from IT Portal - Submit Shopping Cart)
    • (Proposal Requirements - Update Scope Agreement (Expedited analysis))
    • (Change Requirements - Associate changes to Actual Systems)
    • (Event - Acknowledge Event)
    • (Proposal Requirements - Periodical Proposal Creation (Structured ananlysis))
    • (Functional Components Serving Integrate - Fulfillment)
    • (Functional Components Serving Evaluate - Enterprise Architecture)
    • (Monitoring - Raise Alert - Down Event)
    • (Change Requirements - Associate changes with Incidents bi-directionally)
    • (Legally Yours - Legally Yours Cloud Fulfilment)
    • (Release Composition Requirements - Receive test-related information)
    • (Product Portfolio Requirements - Manage service roadmaps)
    • (Usage Requirements - Collect cost of decomposed sub-services)
    • (Functional Components Serving Evaluate - Product Backlog)
    • (Functional Components Serving Evaluate - Investment)
    • (Problem Requirements - Create a new Knowledge based on Problem Management activities)
    • (Incident - Register Incident)
    • (Offer Requirements - Receive estimation about labor and asset configuration)
    • (Product Backlog Requirements - Receive the Scope Agreement)
    • (Target State: One Cloud Based IT Request Portal - Home & Away LAN)
    • (Release Composition Requirements - Associate a Service Release Blueprint to Service Catalog Entry(ies))
    • (Release Composition Requirements - Associate Service Release Blueprints to Build Packages)
    • (IT4IT Functional Components and Data Objects - Consumption Experience)
    • (Product Backlog Requirements - Associate a Scope Agreement to one or more IT Initiatives)
    • (Service Offer Backbone - Subscription)
    • (Composition Experience Requirements - Provide information for fulfillment.)
    • (Product Design Requirements - Receive IT Initiative information)
    • (Order Requirements - Rationalize, break down, and route ?clean order? requests)
    • (Consume - Select an Offer)
    • (Functional Components Serving Consume - Service Level)
    • (Order Requirements - Break the request down into the IT services)
    • (Service Level Requirements - Instantiate a Service Contract from a Service Release Blueprint)
    • (Product Portfolio Requirements - Decide on portfolio changes)
    • (IT4IT Functional Components and Data Objects - Offer)
    • (Scenario- Solving an Incident using Known Error information - Immediate incident Resolution by 1st line)
    • (Problem Requirements - Trigger the execution of a Runbook from a Problem)
    • (Test Requirements - Leverage input from service development.)
    • (Configuration Requirements - Associate an Actual System with an RFC)
    • (Fulfillment Orchestration Requirements - Engage fulfillment systems)
    • (Investment Requirements - Receive proposed investments for development)
    • (TS 2: PRO-FIT Request Portal - LegallyYours Data Center)
    • (Event Resolution (Fully Automated) - Diagnostics & Remediation)
    • (TS 1: New Request Portal - ArchiSoft)
    • (Configuration Requirements - Associate a Runbook with the Actual System)
    • (Change Requirements - check and steer resolutions of parallel planned deployments)
    • (Monitoring - Raise Alert - Up Event)
    • (Requirement Requirements - Associate Requirements to Product Design)
    • (Legally Yours - Legally Yours IT Request Portal)
    • (Service Level Requirements - Instantiate a Service Contract from Offer Management)
    • (Change Requirements - Facilitate communication with stakeholders.)
    • (Release Composition Requirements - Provide service contract information)
    • (Source Control Requirements - Create automated test scripts)
    • (Functional Components Serving Consume - Identity)
    • (Event Requirements - Initiate change requests)
    • (Offer Requirements - Offers available to consumers)
    • (Defect Requirements - Receive Defect information from a Known Error)
    • (Target State: One Cloud Based IT Request Portal - Legally Yours LAN)
    • (VLAN - WAN)
    • (Release - Consume)
    • Source Commit (Source Control - Pipeline)
    • (Deploy - Evaluate)
    • (Consume - Evaluate)
    • (Explore - Integrate)
    • Service Offer Catalog (Offer - Consumption Experience)
    • Entitlements (Consumption Experience - Identity)
    • Actual Development Spend (Product Backlog - Release Composition)
    • (Login To Portal - Browse Catalog)
    • (WAN - Legally Yours LAN)
    • (ArchiSoft LAN - WAN)
    • (Evaluate - Consume)
    • (Evaluate - Explore)
    • (Evaluate - Operate)
    • Cost (Resource - Usage)
    • (Legally Yours LAN - WAN)
    • (Operate - Evaluate)
    • (WAN - ArchiSoft LAN)
    • Defect (Defect - Product Backlog)
    • Problem - Knowledge Item (Problem - Knowledge)
    • (Business Process - Business Process)
    • (Deploy - Operate)
    • Search Knowledge (Incident - Knowledge)
    • Fulfill Order (Order - Fulfillment Orchestration)
    • (Home & Away LAN - WAN)
    • Chat (Consumption Experience - Collaboration)
    • Fulfill (Fulfillment Orchestration - Fulfillment)
    • Request (Fulfillment Orchestration - Resource)
    • (Incident Management - Knowledge Management)
    • Shopping Cart (Order from IT Portal - Process Shopping Cart)
    • (Consume - Operate)
    • (PRO-FIT LAN - ArchiSoft LAN)
    • Source (Source Control - Build Package)
    • Requirement (Requirement - Product Backlog)
    • Product Backlog Items (Product Backlog - Product Design)
    • (Select Catalog Item - Submit Shopping Cart)
    • Interaction - Incident (Consumption Experience - Incident)
    • (Integrate - Deploy)
    • (Evaluate - Release)
    • Consumption (Chargeback - Consumption Experience)
    • (Functional Component - Functional Component)
    • (WAN - VLAN)
    • (Release - Evaluate)
    • Service Offer (Release Composition - Offer)
    • (Evaluate - Integrate)
    • (Incident identified by end user - Scenario- Solving an Incident using Known Error information)
    • Deploy Release (Pipeline - Fulfillment Orchestration)
    • Initiate Build (Pipeline - Build Package)
    • Next Item (Select Catalog Item - Browse Catalog)
    • (Browse Catalog - Select Catalog Item)
    • (Integrate - Release)
    • Requirement (Requirement - Portfolio Backlog)
    • (Business Service - Business Service)
    • Create Change (Order - Change)
    • Run Test on package (Pipeline - Test)
    • (Explore - Evaluate)
    • Resource Request (Fulfillment Orchestration - Order)
    • Build Package (Build Package - Release Composition)
    • Future development v3.x - Resource cost and availability (Proposal - Resource)
    • (ArchiSoft LAN - PRO-FIT LAN)
    • Requirement (Requirement - Test)
    • Product Backlog Items (Product Backlog - Portfolio Backlog)
    • Entitlements (Identity - Order)
    • (Accounting - User Support Interaction Management)
    • Provide Service Contract template (Offer - Service Level)
    • Problem - Change (Problem - Change)
    • (Vendor Mgmt - Service Catalog Management)
    • (Customer Relationship Management - Strategy and Goal Mgmt)
    • (Release & Deployment Management - IT Operations Management)
    • Proposed Investments (Proposal - Investment)
    • Budget for Run & Operate (Product Portfolio - Investment)
    • Execute Runbook (Incident - Diagnostics & Remediation)
    • (Change Management - Service Request Management)
    • (Service Request Management - Change Management)
    • Service Monitor - Event (Monitoring - Event)
    • (Strategy and Goal Mgmt - Product Portfolio Management)
    • Create/Update Defect (Test - Defect)
    • Development Scope & Budget (Product Portfolio - Product Backlog)
    • (Finance - Product Portfolio Management)
    • (Product Portfolio Management - Architecture)
    • (Problem Management - Change Management)
    • (Register Incident - Manage Incident)
    • (Procurement - Asset Management)
    • (Strategy and Goal Mgmt - Architecture)
    • (Requirements Management - Product Design)
    • (Event Management - Incident Management)
    • (Product Portfolio Management - Strategy and Goal Mgmt)
    • (Workforce Management - Product Portfolio Management)
    • (Incident Management - Change Management)
    • Desired Product Instance - Service Monitor (Fulfillment Orchestration - Monitoring)
    • (Demand Management - Product Portfolio Management)
    • (Manage Incident - Close Incident)
    • (Product Services & Sales - User Support Interaction Management)
    • (Select Event Response - Register Incident)
    • (Change Management - Asset Management)
    • Subscription (Order - Chargeback)
    • (User Support Interaction Management - Service Request Management)
    • Execute Runbook (Event - Diagnostics & Remediation)
    • (Close Event - Event Resolution (Fully Automated))
    • (Perform Root Cause Analysis - Manage Incident)
    • Provide Incident data (Incident - Service Level)
    • Incident-Problem (Incident - Problem)
    • Orchestrate Change (Change - Fulfillment Orchestration)
    • (Requirements Management - Test Management)
    • (Customer Relationship Management - Demand Management)
    • Review Service Status (Monitoring - Consumption Experience)
    • (Problem Management - Knowledge Management)
    • (Acknowledge Event - Correlate Event)
    • Requirement (Requirement - Product Design)
    • (Asset Management - Procurement)
    • (Asset Management - Accounting)
    • (Srv Measurement & Reporting - Event Management)
    • (Raise Alert - Down Event - Register Event)
    • (Product Design - Product Development)
    • Create Change (Incident - Change)
    • Release Package (Release Composition - Fulfillment Orchestration)
    • (Manage Incident - Perform Remediation)
    • (Policy Management - Architecture)
    • (Incident Management - Problem Management)
    • (Asset Management - Change Management)
    • (Demand Management - Strategy and Goal Mgmt)
    • (Architecture - Product Portfolio Management)
    • Scope & Investment Decisions (Investment - Product Portfolio)
    • (Perform Remediation - Manage Incident)
    • Create Order (Consumption Experience - Order)
    • (Product Portfolio Management - Workforce Management)
    • Actual Development Spend (Release Composition - Product Portfolio)
    • (Architecture - Policy Management)
    • Provide Monitoring Data (Monitoring - Service Level)
    • Portfolio Backlog Item (rationalized/ prioritized) (Portfolio Backlog - Proposal)
    • Event - Incident (Event - Incident)
    • (Product Services & Sales - Service Request Management)
    • Scoping & Investment Decisions (Investment - Proposal)
    • Review Service Contract (Consumption Experience - Service Level)
    • (Release & Deployment Management - Service Request Management)
    • (Product Development - Test Management)
    • (Service Request Management - Asset Management)
    • Log - Usage Metric (Monitoring - Usage)
    • Chargeback Record (Chargeback - Product Portfolio)
    • Problem - Defect (Problem - Defect)
    • (Event Resolution (Fully Automated) - Monitor IT Services)
    • (Correlate Event - Select Event Response)
    • (Close Incident - Close Event)
    • (Release & Deployment Management - Change Management)
    • Charge Back Record (Chargeback - Usage)
    • (Manage Incident - Perform Root Cause Analysis)
    • Estimated Budget (Proposal - Portfolio Backlog)
    • (Register Event - Acknowledge Event)
    • (Knowledge Management - Problem Management)
    • Problems (Problem - Portfolio Backlog)
    • (Asset Management - Service Request Management)
    • (Change Management - Release & Deployment Management)
    • (Requirements Management - Product Development)
    • (Change Management - Configuration Mgmt)
    • (Raise Alert - Up Event - Close Event)
    • (Service Request Management - Release & Deployment Management)
    • Value Stream - Digital Product (Enterprise Architecture - Product Portfolio)
    • (Product Portfolio Management - Finance)
    • (Service Catalog Management - Product Services & Sales)
    • (Configuration Mgmt - Incident Management)
    • Actual Spent (Product Portfolio - Investment)
    • (Monitor IT Services - Raise Alert - Up Event)
    • Desired Product Instance - Actual Product Instance (Fulfillment Orchestration - Configuration)
    • Usage (Usage - Chargeback)
    • (Test Management - Release & Deployment Management)
    • (Monitor IT Services - Raise Alert - Down Event)
    • (Defect Management - Product Design)
    • Subscription - Service Contract (Order - Service Level)
    • Execute Runbook (Problem - Diagnostics & Remediation)
    • Policy (Policy - Product Portfolio)
    • Search Knowledge Item (Consumption Experience - Knowledge)
    • (Integrate - Evaluate)
    • (Evaluate - Deploy)
    • (WAN - Home & Away LAN)
    • Create Change (Pipeline - Change)
    • Theme - Backlog Item (Strategy - Portfolio Backlog)
    • Resource Order (Pipeline - Order)
    • Theme - Roadmap Item (Strategy - Enterprise Architecture)
    • (Reduce Cost - Improve Ability to meet customer expectations)
    • (Improve external service provider compliance - Reduce Cost)
    • (Improve operational performance - Improve Ability to meet customer expectations)
    • (Build (Requirement to Deploy) - Build Package Requirements)
    • (Actual Product Instance - Subscribe to Service Offer)
    • (Test Management - Build (Requirement to Deploy))
    • (Operate - Ensure Disaster Recovery Objectives)
    • (Strategy - Plan (Strategy to Portfolio))
    • (Actual Product Instance - Digital Product Backbone)
    • (Run (Detect to Correct) - Event Requirements)
    • (PRO-FIT IT Request Portal Software - Consumption Experience)
    • (Home & Away Cloud Request Shopping Cart Store - Interaction)
    • (Availability Management - Availability Management)
    • (Enterprise Architecture - Plan (Strategy to Portfolio))
    • (Product Backlog - Build (Requirement to Deploy))
    • (Release - Terminate a Service Offer)
    • (Portfolio Backlog Item - Gather Influencers)
    • (Configuration - Run (Detect to Correct))
    • (Event - Diagnose Issue)
    • (Finance - Plan (Strategy to Portfolio))
    • (Pipeline - Build, Integrate, & Test)
    • (Incident - Publish Service Status)
    • (Knowledge - Submit and/or approve Knowledge data)
    • (Investment - Investment Requirements)
    • (Incident - Incident Management Information)
    • (Service Offer - Service Catalog Information)
    • (Workforce Management - Plan (Strategy to Portfolio))
    • (Source Control - Build (Requirement to Deploy))
    • (Cost Model - Subscribe to Service Offer)
    • (Junction - Archisurance - Course of Action -> Goal - - Improve operational performance)
    • (Product Design - Product Design Management)
    • (Architecture Roadmap Item - Propose Investments)
    • (Process - Capability)
    • (Evaluate - Rationalize the Product Portfolio)
    • (Service Contract - Validate Deployment)
    • (PRO-FIT Request Rationalisation Software - Order)
    • (Consolidate Cloud Request Portals - TS 3: One Cloud Request Portal)
    • (Product Release - Plan & Approve Deployment)
    • (Runbook - Validate Deployment)
    • (Defect - Defect Requirements)
    • (Proposal - Prioritize Backlog Items)
    • (Run (Detect to Correct) - Monitoring Requirements)
    • (Subscription - Provide Service Support)
    • (Consolidate Cloud Request Portals - IT Service Request Portal consolidation)
    • (PRO-FIT Cloud Request Shopping Cart Store - Interaction)
    • (Evaluate - Plan Product Portfolio Investments)
    • (Test Plan - Plan Product Release)
    • (Problem - Run (Detect to Correct))
    • (Policy - Refine Product Backlog)
    • (PRO-FIT - Order)
    • (LegallyYours Data Center - Legally Yours LAN)
    • (Deliver (Request to Fulfill) - Engagement Experience Requirements)
    • (Setup New Request Portal - TS 1: New Request Portal)
    • (Interaction - Detect Issue)
    • (Change - Validate Deployment)
    • (Legally Yours IT Request Rationalisation Software - Order)
    • (Portfolio Backlog Item - Refine Product Backlog)
    • (Digital Product - Finalize Roadmap & Scope Agreement)
    • (Scope Agreement - Accept & Publish Release)
    • (Strategic Objective - Define Backlog Mandates)
    • (Strategy and Goal Mgmt - Strategy Management)
    • (Consumption Experience - Purpose of Offer Consumption Component)
    • (Enterprise Architecture - Finalize Roadmap & Scope Agreement)
    • (TS 3: One Cloud Request Portal - Reduce Cost)
    • (Enterprise Architecture - Enterprise Architecture Requirements)
    • (Portfolio Backlog Item - Prioritize Backlog Items)
    • (Service Contract - Publish Service Status)
    • (Run (Detect to Correct) - Problem Requirements)
    • (Portfolio Backlog Item - Propose Investments)
    • (Service Offer - Select an Offer)
    • (Order from IT Portal - User Support Interaction Management)
    • (Build (Requirement to Deploy) - Product Design Requirements)
    • (Product Release - Release Information)
    • (Service Offer - Define Service Offer)
    • (Release - Bundle Existing Service Offers)
    • (Change - Plan & Approve Deployment)
    • (Strategic Objective - Gather Influencers)
    • (Transition Step - Transition Deliverable)
    • (Requirement - Requirement Requirements)
    • (Run (Detect to Correct) - Configuration Requirements)
    • (Proposal - Finalize Roadmap & Scope Agreement)
    • (Pipeline - Pipeline Requirements)
    • (Incident - Provide Service Support)
    • (Cost Model - Define Service Offer)
    • (Product Portfolio Management - Product Portfolio Management)
    • (PRO-FIT Change Software - Fulfillment Orchestration)
    • (Security and Access Mgmt - Identity and Access Management)
    • (Problem - Validate Deployment)
    • (Defect - Accept & Publish Release)
    • (ArchiSoft Shopping Cart Store - Interaction)
    • (Service Contract - Service Offer Backbone)
    • (User Support Interaction Management - Deliver (Request to Fulfill))
    • (Event - Resolve Issue)
    • (Service Monitor - Fulfill Deployment)
    • (Architecture - Architecture Management)
    • (Strategic Objective - Refine Product Backlog)
    • (Requirement - Requirements Information)
    • (TS 2: PRO-FIT Request Portal - Improve external service provider compliance)
    • (Availability Management - Run (Detect to Correct))
    • (Interaction - Agree to Service Offer)
    • (Product Design - Build (Requirement to Deploy))
    • (Accounting - Financial Management)
    • (Product Backlog - Product Backlog Requirements)
    • (Usage Record - Accounting Information)
    • (Order From IT Portal - User Support Interaction Management)
    • (Knowledge - Aggregate multiple Knowledge sources.)
    • (Knowledge - Providing natural language processing analytics)
    • (Consume - Order an Actual Product Instance Modification)
    • (Service Catalog Management - Deliver (Request to Fulfill))
    • (Chargeback - Deliver (Request to Fulfill))
    • (Product Portfolio Management - Plan (Strategy to Portfolio))
    • (Test - Build (Requirement to Deploy))
    • (Usage Record - Vendor Management Information)
    • (Product Design - Product Design Requirements)
    • (Service Monitor - Detect Issue)
    • (Test Plan - Tests Information)
    • (Requirement - Design & Develop)
    • (Continuity - Continuity Management)
    • (Functional Component - Capability)
    • (Defect - Design & Develop)
    • (Integrate - Configure an Off-the-Shelf or SaaS Product for Use)
    • (Product Design - Product Design)
    • (Digital Product - Product Portfolio Management Information)
    • (Actual Product Instance - Resolve Issue)
    • (Accounting - Deliver (Request to Fulfill))
    • (Desired Product Instance - Fulfill Deployment)
    • (Lifecycle Data Object - Business Object)
    • (Capacity Management - Capacity Management)
    • (Operate - Remediate Consumer Front-End Issue)
    • (Desired Product Instance - Procurement Information)
    • (Functional Component - Essential Service)
    • (ArchiSoft IT Shop - Consumption Experience)
    • (Evaluate - Perform Digital Product Governance)
    • (Functional Component Software - Functional Component)
    • (KPI - Service Level Information)
    • (Chargeback Contract - Vendor Management Information)
    • (Product Design - Prioritize Backlog Items)
    • (Architecture Roadmap Item - Define Backlog Mandates)
    • (Process Request - Service Request Management)
    • (Knowledge Management - Run (Detect to Correct))
    • (Fulfillment Book - Accept & Publish Release)
    • (Test - Test Requirements)
    • (Fulfillment - Fulfill)
    • (Knowledge - Support)
    • (Log - Diagnose Issue)
    • (Architecture Roadmap Item - Finalize Roadmap & Scope Agreement)
    • (Product Release - Define Service Offer)
    • (Budget Item - Finance Information)
    • (Legally Yours IT Request Store - Order)
    • (Home & Away IT Request Shopping Cart Store - Interaction)
    • (Requirement - Prioritize Backlog Items)
    • (Product Development - Product Development)
    • (Customer Relationship Management - Plan (Strategy to Portfolio))
    • (Subscription - Design & Develop)
    • (Knowledge Item - Implement Service Offer)
    • (Log - Resolve Issue)
    • (Subscription - Service Offer Backbone)
    • (Product Services & Sales - Deliver (Request to Fulfill))
    • (Desired Product Instance - Subscribe to Service Offer)
    • (Consolidate Cloud Request Portals - ArchiSurance Cloud Request Portal)
    • (Portfolio Backlog Item - Finalize Roadmap & Scope Agreement)
    • (Consume - Order a New Desired Product Instance)
    • (Test Case - Tests Information)
    • (Chargeback Contract - Publish Service Status)
    • (Fulfillment Book - Define Service Offer)
    • (Knowledge - Create a new Knowledge based on Problem Management activities)
    • (Monitoring - Monitoring Requirements)
    • (Order - Accept & Publish Release)
    • (Junction - Archisurance - Course of Action -> Goal - - Improve Ability to meet customer expectations)
    • (Entitlement - Select an Offer)
    • (Service Level - Service Level Requirements)
    • (Product Backlog Item - Product Backlog Information)
    • (Workforce Management - Workforce Management)
    • (Plan (Strategy to Portfolio) - Policy Requirements)
    • (Transition Step - Course of Action)
    • (Test Case - Accept & Publish Release)
    • (Architecture Blueprint - Propose Investments)
    • (Usage - Deliver (Request to Fulfill))
    • (Order - Deliver (Request to Fulfill))
    • (Product Design - Refine Product Backlog)
    • (Policy - Finalize Roadmap & Scope Agreement)
    • (Change - Subscribe to Service Offer)
    • (Consume - Order an Actual Product Instance Support)
    • (Deliver (Request to Fulfill) - Composition Experience Requirements)
    • (PRO-FIT Request Store - Order)
    • (Fulfillment Book - Fulfill Deployment)
    • (Incident - Incident Requirements)
    • (Home & Away IT Request Rationalisation Software - Order)
    • (Event Management - Run (Detect to Correct))
    • (Product Development - Build (Requirement to Deploy))
    • (Product Design - Finalize Roadmap & Scope Agreement)
    • (Portfolio Backlog - Finalize Roadmap & Scope Agreement)
    • (Product Portfolio - Refine Product Backlog)
    • (Architecture - Plan (Strategy to Portfolio))
    • (Policy - Gather Influencers)
    • (Service Contract - Service Level Information)
    • (Customer/User Support - Purpose of Offer Consumption Component)
    • (Data Object Software - Lifecycle Data Object)
    • (Service Contract - Agree to Service Offer)
    • (Procurement - Deliver (Request to Fulfill))
    • (Product Design - Design & Develop)
    • (Test Plan - Accept & Publish Release)
    • (Product Portfolio - Finalize Roadmap & Scope Agreement)
    • (IT Operations - Intelligence, Trending, Proactive Alerting - Run (Detect to Correct))
    • (Digital Product - Digital Product)
    • (Scope Agreement - Finalize Roadmap & Scope Agreement)
    • (ProFit Data Center - PRO-FIT LAN)
    • (Lifecycle Data Object - Information)
    • (Cost Modeling - Financial Management)
    • (Product Backlog Item - Design & Develop)
    • (Plan (Strategy to Portfolio) - Proposal Requirements)
    • (Digital Product - Define Backlog Mandates)
    • (Policy Management - Plan (Strategy to Portfolio))
    • (Legally Yours Cloud Request Rationalisation Software - Order)
    • (Course of Action - Transfor-mation Goal)
    • (Policy - Plan (Strategy to Portfolio))
    • (Product Release Blueprint - Release Information)
    • (Explore - Investigate a New Digital Product Idea)
    • (Digital Product - Digital Product Backbone)
    • (Problem - Fulfill Deployment)
    • (Transition Step - Operation state)
    • (Explore - Retire Digital Product)
    • (Build Package - Build, Integrate, & Test)
    • (Chargeback Contract - Service Offer Backbone)
    • (Value Stream - Propose Investments)
    • (Home & Away Cloud Request Portal Software - Consumption Experience)
    • (Usage - Usage Requirements)
    • (Service Offer Catalog - Service Catalog Information)
    • (Release Composition - Build (Requirement to Deploy))
    • (Strategic Objective - Prioritize Backlog Items)
    • (Desired Product Instance - Digital Product Backbone)
    • (Service Offer Catalog - Select an Offer)
    • (Pipeline - Product Development Information)
    • (Proposal - Plan (Strategy to Portfolio))
    • (Service Level Management - Service Level Management)
    • (ArchiSoft Request Store - Order)
    • (Portfolio Backlog Item - Define Backlog Mandates)
    • (Fulfillment Book - Subscribe to Service Offer)
    • (Order - Agree to Service Offer)
    • (Legally Yours IT Request Portal Software - Consumption Experience)
    • (Actual Product Instance - Detect Issue)
    • (Deploy - Consumable Product Instance)
    • (Runbook - Resolve Issue)
    • (Configuration Management Service consolidation - Junction - Archisurance - Course of Action -> Goal -)
    • (KPI - Publish Service Status)
    • (Knowledge Item - Provide Service Support)
    • (Fulfillment Orchestration - Fulfillment Orchestration Requirements)
    • (Interaction - Request Information)
    • (Build Package - Build (Requirement to Deploy))
    • (Deliver (Request to Fulfill) - Usage Requirements)
    • (Business Service - L3 Grouping)
    • (Portfolio Backlog - Prioritize Backlog Items)
    • (Service Desk consolidation - Junction - Archisurance - Course of Action -> Goal -)
    • (Actual Product Instance - Configuration Information)
    • (Vendor Mgmt - Vendor Management)
    • (Order - Design & Develop)
    • (Evaluate - Consider a New Digital Product)
    • (Subscription - Request Information)
    • (Home & Away IT Change Software - Fulfillment Orchestration)
    • (Consume - Order an Actual Product Instance Termination)
    • (Service Contract - Detect Issue)
    • (Knowledge - Access to third-party Knowledge and forums)
    • (Integrate - Develop a New or Initial Product Release)
    • (Product Portfolio - Product Portfolio Requirements)
    • (Release & Deployment Management - Deployment Management)
    • (Source - Product Development Information)
    • (Product Portfolio - Prioritize Backlog Items)
    • (Asset Management - Asset Management)
    • (Runbook - Diagnose Issue)
    • (Junction - Archisurance - Course of Action -> Goal - - Improve external service provider compliance)
    • (Source - Design & Develop)
    • (Legally Yours IT Change Software - Fulfillment Orchestration)
    • (Release - Orderable Service Offer(s))
    • (IT Operations Management - Operations Management)
    • (Knowledge Item - Define Service Offer)
    • (Strategic Theme - Propose Investments)
    • (Strategy - Strategy)
    • (Runbook - Fulfill Deployment)
    • (Policy - Prioritize Backlog Items)
    • (Consume - Service Subscription)
    • (Integrate - Update of a Vendor Product)
    • (Fulfillment Orchestration - Deliver (Request to Fulfill))
    • (Change Management - Change Management)
    • (Service Contract - Subscribe to Service Offer)
    • (Chargeback Contract - Procurement Information)
    • (Chargeback Contract - Accounting Information)
    • (Knowledge - Run (Detect to Correct))
    • (Policy - Policy Information)
    • (Subscription - Publish Service Status)
    • (Service Contract - Diagnose Issue)
    • (Home & Away Legacy IT Change Software - Fulfillment Orchestration)
    • (Knowledge Item - Publish Service Offer)
    • (Build (Requirement to Deploy) - Requirement Requirements)
    • (Product Portfolio - Plan (Strategy to Portfolio))
    • (Deliver (Request to Fulfill) - Order Requirements)
    • (Product Backlog Item - Finalize Roadmap & Scope Agreement)
    • (Knowledge Item - Diagnose Issue)
    • (Scope Agreement - Refine Product Backlog)
    • (Knowledge Management - Knowledge Management)
    • (Interaction - Resolve Issue)
    • (Product Release - Digital Product Backbone)
    • (Deliver (Request to Fulfill) - Offer Requirements)
    • (Value Stream - Prioritize Backlog Items)
    • (Explore - Digital Product Vision, Design, and Product Roadmap)
    • (Srv Measurement & Reporting - Measurement & Reporting)
    • (Functional Component - L2 Grouping)
    • (Knowledge - Supporting natural language queries)
    • (Configuration Mgmt - Run (Detect to Correct))
    • (Operation state - Functional Component)
    • (Problem - Diagnose Issue)
    • (Subscription - Subscription)
    • (Explore - Optimize a Digital Product)
    • (Actual Product Instance - Plan & Approve Deployment)
    • (Demand Management - Demand Management)
    • (Build (Requirement to Deploy) - Test Requirements)
    • (Enterprise Architecture - Refine Product Backlog)
    • (Diagnostics & Remediation - Run (Detect to Correct))
    • (Monitoring - Run (Detect to Correct))
    • (Scope Agreement - Plan Product Release)
    • (Product Design - Product Design Information)
    • (PRO-FIT IT Request Shopping Cart Store - Interaction)
    • (Home & Away Data Center - Home & Away LAN)
    • (Service Offer - Implement Service Offer)
    • (Policy - Prioritize Backlog Items)
    • (Portfolio Backlog - Portfolio Backlog Requirements)
    • (Policy - Propose Investments)
    • (Continuity - Run (Detect to Correct))
    • (Scope Agreement - Prioritize Backlog Items)
    • (Consumption Experience - Process Shopping Cart)
    • (Offer - Offer Requirements)
    • (Change Management - Run (Detect to Correct))
    • (Actual Product Instance - Fulfill Deployment)
    • (Log - Detect Issue)
    • (Strategic Objective - Finalize Roadmap & Scope Agreement)
    • (Evaluate - Prioritized Digital Product Portfolio and Architecture Roadmap)
    • (PRO-FIT - Consumption Experience)
    • (Legally Yours Cloud Request Shopping Cart Store - Interaction)
    • (Product Release - Validate Deployment)
    • (Run (Detect to Correct) - Incident Requirements)
    • (Investment - Financial Management)
    • (Deploy - Deploy a New Product Release Version for a Digital Product)
    • (Operate - Actual Product operated according to or exceeding expectation)
    • (L3 Grouping - Operatio-nal Goal)
    • (ArchiSoft Data Center - ArchiSoft LAN)
    • (Interaction - Provide Service Support)
    • (Consilidate IT Request Portals - IT Service Request Portal consolidation)
    • (Consilidate IT Request Portals - Target State: One Cloud Based IT Request Portal)
    • (Resource - Subscribe to Service Offer)
    • (Product Release - Accept & Publish Release)
    • (Policy - Define Backlog Mandates)
    • (Home & Away IT Request Store - Order)
    • (Enterprise Architecture - Prioritize Backlog Items)
    • (Desired Product Instance - Validate Deployment)
    • (User Support Interaction Management - Customer/User Support)
    • (Policy - Refine Product Backlog)
    • (Defect - Build (Requirement to Deploy))
    • (Knowledge Item - Resolve Issue)
    • (Portfolio Backlog Item - Demand Information)
    • (Event - Event Requirements)
    • ((IT Service) Perf. Mgmt - Run (Detect to Correct))
    • (Integrate - New Product Release)
    • (PRO-FIT - Change)
    • (Home & Away Cloud Request Rationalisation Software - Order)
    • (Release & Deployment Management - Build (Requirement to Deploy))
    • (Legally Yours Cloud Change Software - Fulfillment Orchestration)
    • (Release Composition - Release Composition Requirements)
    • (Build (Requirement to Deploy) - Product Backlog Requirements)
    • (Strategy and Goal Mgmt - Plan (Strategy to Portfolio))
    • (Capacity Management - Run (Detect to Correct))
    • (DC / Cloud - Network Area)
    • (Digital Product - Refine Product Backlog)
    • (Legally Yours IT Request Shopping Cart Store - Interaction)
    • (Backlog Management - Build (Requirement to Deploy))
    • (Actual Product Instance - Validate Deployment)
    • (Incident - Diagnose Issue)
    • (Service Contract - Plan & Approve Deployment)
    • (Process Request - Request Management)
    • (Incident - Incident)
    • (PRO-FIT Cloud Request Portal Software - Consumption Experience)
    • (Desired Product Instance - Desired Product Instance)
    • (Migrate PRO-FIT Legacy Request Portal - TS 2: PRO-FIT Request Portal)
    • (Functional Component - Operatio-nal Goal)
    • (Service Contract - Service Contract)
    • (Service Request Management - Deliver (Request to Fulfill))
    • (Incident - Run (Detect to Correct))
    • (Service Management consolidation - Junction - Archisurance - Course of Action -> Goal -)
    • (Home & Away Cloud Change Software - Fulfillment Orchestration)
    • (Order from IT Portal - Customer/User Support)
    • (Product Backlog Item - Refine Product Backlog)
    • (Defect Management - Build (Requirement to Deploy))
    • (Subscription - Subscribe to Service Offer)
    • (Value Stream - Architecture Information)
    • (Chargeback Record - Accounting Information)
    • (Resource - Fulfill)
    • (Service Contract - Resolve Issue)
    • (Order - Request Information)
    • (Knowledge Item - Fulfill Deployment)
    • (Product Design - Build (Requirement to Deploy))
    • (Business Process - Business Service)
    • (Knowledge - Providing filter capabilities of the Knowledge)
    • (Scenario- Solving an Incident using Known Error information - Knowledge Management)
    • (Service Catalog Management - Service Catalog Management)
    • (Service Offer Catalog - Implement Service Offer)
    • (Order - Detect Issue)
    • (Demand Management - Plan (Strategy to Portfolio))
    • (Backlog Management - Product Backlog Management)
    • (Product Design - Digital Product Backbone)
    • (Source Control - Source Control Requirements)
    • (Knowledge - Self-service knowledge consumption.)
    • (Incident - Detect Issue)
    • (Pipeline - Build (Requirement to Deploy))
    • (Integrate - Deliver an Emergency Change or Hotfix)
    • (Build Package - Product Development Information)
    • (Legally Yours Cloud Request Store - Order)
    • (Change - Deliver (Request to Fulfill))
    • (Resource - Fulfill Deployment)
    • (Service Request Management - Request Management)
    • (Run (Detect to Correct) - Diagnostic & Remediation Requirements)
    • (Vendor Mgmt - Deliver (Request to Fulfill))
    • (Customer Relationship Management - Customer Relationship Management)
    • (Budget Item - Finalize Roadmap & Scope Agreement)
    • (Event - Event Management Information)
    • (IT Operations Management - Run (Detect to Correct))
    • (Customer/User Support - Purpose of the Engagement Experience Portal)
    • (Operate - Perform Scheduled Maintenance)
    • (Change - Resolve Issue)
    • (Deliver (Request to Fulfill) - Chargeback Requirements)
    • (Requirement - Accept & Publish Release)
    • (Legally Yours - Order)
    • (Resource - Validate Deployment)
    • (Build (Requirement to Deploy) - Defect Requirements)
    • (Finance - Financial Management)
    • (Resource - Asset Management Information)
    • (Proposal - Proposal Requirements)
    • (Problem Management - Run (Detect to Correct))
    • (Identity - Deliver (Request to Fulfill))
    • (Legally Yours - Change)
    • (Plan (Strategy to Portfolio) - Portfolio Backlog Requirements)
    • (Portfolio Backlog - Refine Product Backlog)
    • (Digital Product - Propose Investments)
    • (Incident Management - Incident Management)
    • (Proposal - Refine Product Backlog)
    • (Cost Model - Publish Service Offer)
    • (Desired Product Instance - Accept & Publish Release)
    • (Home & Away Cloud Request Store - Order)
    • (Desired Product Instance - Request Information)
    • (Actual Product Instance - Diagnose Issue)
    • (Migrate PRO-FIT Legacy Request Portal - IT Service Request Portal consolidation)
    • (Deliver (Request to Fulfill) - Change Requirements)
    • (Product Backlog Item - Build (Requirement to Deploy))
    • (Policy - Finalize Roadmap & Scope Agreement)
    • (Defect Management - Defect Management)
    • (Operate - Remediate a major Event or Incident)
    • (Functional Component - Require-ment)
    • (ArchiSoft Request - Order)
    • (Operate - Remediate an Identified Back-End Issue)
    • (Identity - Select an Offer)
    • (Requirements Management - Build (Requirement to Deploy))
    • (Build (Requirement to Deploy) - Release Composition Requirements)
    • (Plan (Strategy to Portfolio) - Enterprise Architecture Requirements)
    • (Migrate PRO-FIT Legacy Request Portal - ProFit IT Request Portal)
    • (Architecture Roadmap Item - Prioritize Backlog Items)
    • (Configuration Mgmt - Configuration Management)
    • (Requirement - Refine Product Backlog)
    • (Policy Management - Policy Management)
    • (Product Design - Refine Product Backlog)
    • (Product Backlog Item - Accept & Publish Release)
    • (Legally Yours Cloud Request Portal Software - Consumption Experience)
    • (Test Management - Test Management)
    • (Knowledge - Supporting keyword search capabilities)
    • (IT Service Request Portal consolidation - Junction - Archisurance - Course of Action -> Goal -)
    • (Scenario- Solving an Incident using Known Error information - Incident Management)
    • (Junction - Archisurance - Course of Action -> Goal - - Reduce Cost)
    • (Requirement - Prioritize Backlog Items)
    • (Product Release - Build, Integrate, & Test)
    • (Product Backlog Item - Plan Product Release)
    • (Service Monitor - Service Measurement & Reporting Information)
    • (Deploy - Deploy a First Product Release for a New Digital Product)
    • (Build (Requirement to Deploy) - Source Control Requirements)
    • (Event Management - Event Management)
    • (Functional Component - Supporting Function)
    • (Strategic Theme - Define Backlog Mandates)
    • (Product Release - Fulfill Deployment)
    • (Log - Accept & Publish Release)
    • (Consumption Experience - Composition Experience Requirements)
    • (Consumption Experience - Deliver (Request to Fulfill))
    • (Requirements Management - Requirements Management)
    • (Order - Order Requirements)
    • (Problem - Problem Management Information)
    • (Portfolio Backlog - Plan (Strategy to Portfolio))
    • (Test Plan - Design & Develop)
    • (Plan (Strategy to Portfolio) - Product Portfolio Requirements)
    • (Knowledge - Rank Knowledge data objects and Conversations)
    • (Home & Away IT Request Portal Software - Consumption Experience)
    • (Runbook - IT Operations Information)
    • (Service Offer - Service Offer)
    • (Explore - Refine Digital Product Feasibility)
    • (Order - Process Request)
    • (Home & Away - Consumption Experience)
    • (Requirement - Build (Requirement to Deploy))
    • (Fulfillment - Deliver (Request to Fulfill))
    • (Service Portfolio consolidation - Junction - Archisurance - Course of Action -> Goal -)
    • (Incident - Resolve Issue)
    • (Strategic Objective - Propose Investments)
    • (Asset Management - Deliver (Request to Fulfill))
    • (Interaction - Select an Offer)
    • (Home & Away - Change)
    • (Service Offer Catalog - Publish Service Offer)
    • (Desired Product Instance - Plan & Approve Deployment)
    • (Incident Management - Run (Detect to Correct))
    • (Value Stream - Gather Influencers)
    • (Knowledge - Allow generation of new content)
    • (Event - Run (Detect to Correct))
    • (Diagnostics & Remediation - Diagnostic & Remediation Requirements)
    • (Identity - Consume)
    • (Chargeback Contract - Subscribe to Service Offer)
    • (Architecture Blueprint - Define Backlog Mandates)
    • (Legally Yours - Consumption Experience)
    • (Strategy - Prioritize Backlog Items)
    • (Actual Product Instance - Actual Product Instance)
    • (Chargeback - Chargeback Requirements)
    • (Service Level - Run (Detect to Correct))
    • (Offer - Deliver (Request to Fulfill))
    • (Defect - Consume Defects)
    • (Product Backlog - Associate a Scope Agreement to one or more IT Initiatives)
    • (Product Backlog - Receive the Scope Agreement)
    • (Release Composition - Create the Product Release)
    • (Service Level - Provide SLA information)
    • (Diagnostics & Remediation - Allow an Event to trigger a Runbook)
    • (Product Backlog - Associate an IT Initiative with an IT Budget Item)
    • (Release Composition - Enable supportability for IT operations)
    • (Monitoring - Receive Service Monitor definitions)
    • (Defect - Create Defect)
    • (Proposal - Review change requests)
    • (Product Portfolio - Group and Push Demand)
    • (Pipeline - Associate a Build to a service.)
    • (Fulfillment Orchestration - Create Desired Systems using the Service Release Blueprint and Subscription)
    • (Proposal - Create Scope Agreement)
    • (Proposal - Create project portfolio views)
    • (Source Control - Associate Builds to Source)
    • (Configuration - Associate an Actual System with an RFC)
    • (Consumption Experience - Order services on behalf of other consumers)
    • (Pipeline - Run dynamic application security testing)
    • (Usage - Collect service Usage metrics)
    • (Proposal - Update labor consumption model (Structured ananlysis))
    • (Monitoring - Associate the Service Monitor and the Actual System)
    • (Diagnostics & Remediation - Allow hierarchical relationships between Runbooks,)
    • (Monitoring - Store results of the measurements)
    • (Configuration - Associate the Actual System with the Event and associated Change)
    • (Source Control - Provide Source Code)
    • (Product Design - Associate a Product Design to a Digital Product.)
    • (Portfolio Backlog - Receive scoping and invenstment decisions)
    • (Consumption Experience - Provide information for fulfillment.)
    • (Product Design - Architecture and Logical Service Blueprint meet all Requirements)
    • (Order - Break the request down into the IT services)
    • (Release Composition - Associate a Product Release to Service Release Blueprints.)
    • (Offer - Group services into a single Offer)
    • (Product Backlog - Allow recursive relationships between IT Initiatives.)
    • (Change - Associate the Fulfillment Request with the RFC record)
    • (Monitoring - Initiate creation of an Event or alert)
    • (Test - Performance tests)
    • (Fulfillment Orchestration - Generate Fulfillment Requests from the bound Service Catalog Entry)
    • (Fulfillment Orchestration - Maintain visibility into supplier capacity levels)
    • (Event - Categorize Event data)
    • (Build Package - Provide Package)
    • (Product Design - Compliancy of architecture and Logical Service Blueprint)
    • (Monitoring - Provide business/IT measurements)
    • (Requirement - Capture service-level Requirements.)
    • (Problem - Create a Portfolio Backlog Item in the backlog)
    • (Policy - Maintain revision history)
    • (Test - be the system of record (authoritative source) for all Test Cases.)
    • (Service Level - Instantiate a Service Contract from a Service Release Blueprint)
    • (Configuration - Service discovery.)
    • (Service Level - Send reporting data on the Service Level status)
    • (Release Composition - Provide service contract information)
    • (Product Backlog - Manage the Subscription data flow)
    • (Investment - authoritive source for investment decisions)
    • (Fulfillment Orchestration - Create the Actual Systems within Configuration Management)
    • (Product Design - Associate Product Designs to a Digital Product)
    • (Pipeline - Sssociate Source to Builds)
    • (Usage - Encrypt sensitive Usage information)
    • (Chargeback - Send the subscribed service charges)
    • (Test - Test automation re-use and test scripts.)
    • (Product Backlog - Coordinate the acquisition of resources)
    • (Test - Plan and execute tests)
    • (Product Backlog - Aggregate, track, and report status, resources consumed)
    • (Test - Drive automation.)
    • (Service Level - Create QoS reports on the Service Contracts)
    • (Product Design - Receive the Digital Product & design Product Designs)
    • (Policy - Pricing/Costing Policies)
    • (Problem - Use existing Knowledge data to solve a Problem)
    • (Offer - Create Offer Catalog)
    • (Pipeline - AssociateBuilds to a Build Package)
    • (Defect - receive Defect information from a Test)
    • (Source Control - Receive Defects for resolution)
    • (Consumption Experience - Provide information on existing Subscription)
    • (Release Composition - Execute Deployment)
    • (Fulfillment Orchestration - Create an RFC within Change Control)
    • (Problem - Create Problem)
    • (Chargeback - Calculate the chargeback/showback)
    • (IT Operations - Capacity Planning - Manage Capacity)
    • (Event - Initiate change requests)
    • (Fulfillment Orchestration - Provide the Subscription status)
    • (Product Design - Provide Development Spend)
    • (Investment - Request IT Budget)
    • (Source Control - Receive Defect information)
    • (Test - Create Defects found during testing)
    • (Change - Automation of changes)
    • (Event - Create Event)
    • (Portfolio Backlog - Update Backlog Item)
    • (Test - Manage the Test Case lifecycle)
    • (Test - Ensure follow-on value stream functionality)
    • (Fulfillment Orchestration - Request IT assets)
    • (Enterprise Architecture - Develop target blueprints)
    • (Defect - Manage the lifecycle of the Defect.)
    • (Product Design - Input for the Source data object (source, create, and secure the service))
    • (Product Backlog - Update IT Initiative)
    • (Policy - Update Policy)
    • (Monitoring - Provide service Usage measurements)
    • (Test - Associate a Test Case to a service.)
    • (Usage - Track cost number from Asset Management.)
    • (Fulfillment Orchestration - Create/route a Request to an external service provider)
    • (Pipeline - Create the Build)
    • (Service Level - Create SLA Template)
    • (Monitoring - Provide service monitoring status)
    • (Requirement - Manage the lifecycle of the Requirement.)
    • (Chargeback - Create Chargeback Contract)
    • (Defect - Update Defect)
    • (Fulfillment Orchestration - Create/update a service monitor)
    • (Build Package - Manage the Build Packages and relationships)
    • (Order - Break down a single order/request into multiple Fulfillment Requests.)
    • (Test - associate a Test Case to Defects)
    • (Release Composition - Receive test-related information)
    • (Service Level - Receive business/IT measurements)
    • (Diagnostics & Remediation - Run Rootcause Analysis)
    • (Release Composition - Provide information required for service instantiation)
    • (Release Composition - Associate Service Release Blueprints to Defects)
    • (Service Level - Allow hierarchical relationships between Service Contracts.)
    • (Change - Associate changes with Incidents bi-directionally)
    • (Product Design - Associate a Product Design to a Logical Service Blueprint.)
    • (Proposal - Quick evaluation (Expedited analysis))
    • (Monitoring - Perform monitoring of an IT service)
    • (Change - Associate changes with Events)
    • (Chargeback - Consolidate the charges from subscribed services)
    • (Configuration - Create Actual System)
    • (Build Package - Associate Build Packages toService Release Blueprints)
    • (Product Portfolio - Update IT Service Portfolio)
    • (Defect - Receive Defect information from a Known Error)
    • (Policy - Map and Align IT Policies)
    • (Configuration - Associate the Actual System with the Service Monitor & Change)
    • (Release Composition - Allow a recursive relationship between Product Releases.)
    • (Product Design - Instrumentation to capture IT Service empirical data)
    • (Test - Provide test execution reports)
    • (Diagnostics & Remediation - System of record for Runbook)
    • (Incident - Create Incident when an Interaction cannot be associated with an existing Incident)
    • (Release Composition - Associate a Product Release to a service.)
    • (Test - Execute Test)
    • (Release Composition - Associate IT Initiative to Product Releases)
    • (Offer - Aggregate Catalog Composition items & external catalogs)
    • (Consumption Experience - Information on service consumption)
    • (Proposal - Expedited analysis and approval)
    • (Policy - Visibility of IT Policies)
    • (IT Operations - Availability - Manage Availability)
    • (Event - Associate Event and Actual System)
    • (Product Design - System of record for all Product Designs)
    • (Offer Catalog Store - Service Offer Catalog)
    • (Test - Manage test data.)
    • (Monitoring - Receive monitor definitions)
    • (Release Composition - Associate Service Release Blueprints to Service Contracts)
    • (Offer - Offers available to consumers)
    • (Fulfillment Orchestration - Request standard changes and update Configuration Management)
    • (Proposal - Validate asset consumption model (Structured ananlysis))
    • (Offer - Fulfill each Offer through the underlying Catalog Compositions)
    • (Product Backlog - Receive the development scope and agreement)
    • (Change - Manage RFC)
    • (Fulfillment Orchestration - Manage a registry of the available fulfillers)
    • (Policy - Create Policy)
    • (Fulfillment Orchestration - Create a Desired System for consumer Subscriptions)
    • (Offer - Create Estimated Labor and Asset Cost config)
    • (Portfolio Backlog - Create Backlog Item)
    • (Incident - Create Incident)
    • (Test - Create Defect data objects)
    • (Defect - Associate a Defect to a service.)
    • (Diagnostics & Remediation - Allow an Incident to trigger a Runbook)
    • (Release Composition - Manage the Product Release)
    • (Product Design - Track the actual spend of a Product Design.)
    • (Monitoring - Monitor application)
    • (Usage - Collect cost of assets)
    • (Requirement - Collect, refine, scope, and track progress of Requirements)
    • (Product Backlog - Maintain traceability between IT Initiatives and applications and service(s))
    • (Portfolio Backlog - Capture from Service Portfolio)
    • (Change - Change calendar and collision avoidance)
    • (Change - Impact & risk assessments minimizing production disruptions)
    • (Release Composition - Create Release)
    • (Subscription Store - Subscription)
    • (Release Composition - Associate a Service Release Blueprint to a Release Package.)
    • (Pipeline - Automate the delivery of Builds to the Build Package)
    • (Pipeline - Provide Build)
    • (Portfolio Backlog - Capture from defect fix)
    • (Requirement - Create requirement)
    • (Problem - Manage Problem)
    • (Proposal - Actuate the project portfolio)
    • (Incident - Trigger the creation of an RFC)
    • (Monitoring - Create, run, and manage monitors)
    • (Source Control - Associate Source to a service.)
    • (Change - Manage the state and lifecycle of the change.)
    • (Enterprise Architecture - Identify strategic IT architectural components)
    • (Monitoring - Monitor infrastructure (system and network))
    • (Event - Manage the state and lifecycle of Events)
    • (Change - check and steer resolutions of parallel planned deployments)
    • (Order - Track fulfillment status and completion notifications)
    • (Service Level - Create a Service Contract & start measuring)
    • (Build Package - Create a deployable package)
    • (Release Composition - Receive Build Packages)
    • (Requirement - Maintain traceability of Requirements)
    • (Build Package - Associate Builds to a Build Package)
    • (Pipeline - Automate the Build Process and Compilation)
    • (Configuration - Business impact assessment for incidents)
    • (Investment - Manage the IT investment lifecycle)
    • (Defect - Report Defect status)
    • (Request Software - Order)
    • (Product Portfolio - Capture from defect fix)
    • (Diagnostics & Remediation - Perform Remediation)
    • (Test - Usability tests)
    • (Test - Associate Test Cases to Builds)
    • (Test - Prepare test environments.)
    • (Diagnostics & Remediation - Manage the Runbook lifecycle)
    • (Pipeline - Manage the build versions)
    • (Order - Update consumers on order status at the Subscription level)
    • (Problem - Associate Incident to the corresponding Problem)
    • (Proposal - Create IT Initiative (Expedited analysis))
    • (Offer - Publish Offer Catalog)
    • (Test - Associate a Requirement to Test Cases)
    • (Requirement - Requirements to Source tracing)
    • (Chargeback - Take actual usage into consideration)
    • (Product Backlog - Request resources)
    • (Pipeline - Associate Builds to Test Cases)
    • (Order - Send the bound Service Catalog Entry)
    • (ProFit Service Management Software - Incident)
    • (Order - Notify Fulfillment)
    • (Proposal - Ranking of Proposals (Structured ananlysis))
    • (Release Composition - Associate a Service Release Blueprint to Service Catalog Entry(ies))
    • (Requirement - Requirement to Test Case trace)
    • (Usage - Track actual Usage of subscribed IT services)
    • (Test - Leverage input from service development.)
    • (Problem - Vreate an RFC associated to a Problem)
    • (Monitoring - Calculate the results of compound Service Monitors)
    • (Order - Create Subscription)
    • (Source Control - Create automated test scripts)
    • (ArchiTech Offer Consumption Software - Consumption Experience)
    • (Configuration - Change impact based analysis)
    • (Service Level - Manage the state of the Service Contract.)
    • (Test - Risk-based security tests)
    • (Defect - Associate Defects with Requirements.)
    • (Shopping Cart Store - Interaction)
    • (Proposal - Report back to investment portfolio)
    • (Investment - Receive proposed investments for run and maintain)
    • (Release Composition - Receive Defect-related information)
    • (Source Control - Develop source code and/or infrastructure)
    • (Offer - Create the Service Contract template)
    • (Source Control - Associate Requirements to Sources)
    • (Source Control - Submit Version)
    • (Product Design - Create architectural artifacts)
    • (Investment - Communicate decisions)
    • (Policy - Review and approve IT Policies)
    • (Defect - The system of record for Defects.)
    • (Product Design - Produce a Product Design describing the service)
    • (Defect - Analyze Defects)
    • (Product Design - Traceability through the Requirement functional component)
    • (Configuration - Manage the lifecycle of the Actual System.)
    • (Problem - System of record for Problem records.)
    • (Enterprise Architecture - Create and manage IT Investment PoA)
    • (Product Backlog - Govern, coordinate, influence, and direct IT Initiative execution.)
    • (Product Design - Interaction with IT operations)
    • (Proposal - Structured analysis and approval)
    • (Source Control - Allow recursive relationships between Source.)
    • (Incident - Create a Problem record)
    • (Policy - Manage and Govern IT Policies)
    • (Incident - System of record for Incidents.)
    • (Change - Associate changes to Actual Systems)
    • (Test - Allow recursive relationships between Test Cases.)
    • (Change - Provide change data to facilitate root-cause analysis)
    • (Problem - Associate Problem(s) to Actual System (s).)
    • (Cost Modeling - Create IT Cost Model)
    • (Service Level - Manage relations between the Service Contract and KPI)
    • (Portfolio Backlog - Capture from Problem Management)
    • (Usage - Track price a sub-supplier is reporting)
    • (Service Level - Manage the Service Contract lifecycle)
    • (Diagnostics & Remediation - Associate a Runbook with an Actual System.)
    • (Product Portfolio - Assiciate Requirements)
    • (Requirement - Provide Requirement Information)
    • (Usage - Track CPU usage, storage consumption, transaction numbers, ?)
    • (Incident - Provide business measurements)
    • (Proposal - Adhere to Policies (Structured ananlysis))
    • (Product Design - Identify the new or existing services)
    • (Proposal - Update Scope Agreement (Structured ananlysis))
    • (Configuration - Calculate and provide the business impact)
    • (Monitoring - Monitor security)
    • (Product Backlog - Maintain the linkage/traceability)
    • (Monitoring - Monitor usage)
    • (Requirement - Requirements to Policy association)
    • (Product Portfolio - Ranking, trending and analysis)
    • (Service Level - Create SLA Instance)
    • (Incident - Associate the Incident and the Actual System)
    • (Event - Create an Event or alert)
    • (Configuration - Provide Actual System Information)
    • (Configuration - Allow hierarchical relationships between Actual Systems.)
    • (Problem - Create Known Error from unsolved Problems)
    • (Proposal - Create Scope Agreement)
    • (Product Portfolio - Capture from Problem Management)
    • (Diagnostics & Remediation - Allow a Problem to trigger a Runbook)
    • (Pipeline - Create Build)
    • (Monitoring - Manage the lifecycle of the Service Monitor)
    • (Product Design - Identify the service delivery model)
    • (Incident - Create a Defect from an Incident)
    • (Product Backlog - Provide Initiative Information)
    • (ArchiTech Offer Consumption Software - Shopping Cart Virtual Host)
    • (Proposal - Identify security controls)
    • (Product Backlog - Send charge acceptance)
    • (Service Level - Manage the lifecycle of KPIs.)
    • (Incident - Manage Incident)
    • (Proposal - Manage "What If Scenario)
    • (Product Design - Receive IT Initiative information)
    • (Release Composition - Associate Product Release with Test Cases)
    • (Chargeback - Send a Chargeback Record for approval and reconciliation)
    • (Product Portfolio - Create IT Service Portfolio)
    • (Build Package - Create Package)
    • (Configuration - Associate the Actual System with the Problem record)
    • (Portfolio Backlog - Group and Push Demand)
    • (Order - Provide Subscription information for associated Fulfillment Requests.)
    • (Release Composition - Provide Release)
    • (Defect - Provide Defect information)
    • (Proposal - Periodical Proposal Creation (Structured ananlysis))
    • (Service Level - System of record for the Service Contract.)
    • (Release Composition - The system of record for Service Release Blueprints.)
    • (Product Design - Associate Product Design to one or more Product Releases)
    • (Pipeline - Manage Builds.)
    • (Proposal - Create labor consumption model (Structured ananlysis))
    • (Source Control - Manage the lifecycle of the Source.)
    • (Order - Provide Subscription information for associated Chargeback Contract)
    • (Monitoring - Create Service Monitor)
    • (Order - Register Request)
    • (Product Backlog - Associate an IT Initiative to a service.)
    • (Product Design - Create service design specification document)
    • (Requirement - Requirements to a Portfolio Backlog Item association)
    • (Usage - Generate service Usage history and activity reports)
    • (Release Composition - Associate a Service Release Blueprint to a service.)
    • (Configuration - Associate the Actual System with the Incident)
    • (Service Level - Receive Incident business measurements)
    • (Requirement - Manage the state of a Requirement.)
    • (Portfolio Backlog - Ranking, trending and analysis)
    • (Order - Up-to-date fulfillment-related Subscription information)
    • (Fulfillment Orchestration - Select the appropriate fulfillment mechanism)
    • (Fulfillment Orchestration - Trigger deployment engines)
    • (Enterprise Architecture - Manage Architecture)
    • (Order - Recording of patterns of service consumption)
    • (Source Control - Develop the backlog of Requirements and Defects)
    • (Chargeback - Send the consolidated service charges)
    • (Incident - Allow an Incident to be initiated from an Event.)
    • (Test - Plan and design tests)
    • (Pipeline - Automate the Build process)
    • (Release Composition - Associate Product Design to Product Releases)
    • (Incident - Trigger the execution of a Runbook from an Incident)
    • (Product Backlog - Provide Development Budget)
    • (Build Package - Associate a Build Package to a service.)
    • (Usage - Create Usage Record)
    • (Requirement - Recursive relationships between Requirements.)
    • (ProFit Catalog Software - Offer)
    • (Product Design - Architected to meets the KPIs and SLAs.)
    • (Change - Register RFC)
    • (Requirement - Associate a requirement to a service.)
    • (Portfolio Backlog - Assiciate Requirements)
    • (Fulfillment Orchestration - Engage external providers)
    • (Offer - Offers grouped into an Offer Catalog as a collection of consumable items)
    • (Incident - Manage state escalation paths and lifecycle of Incidents)
    • (Problem - Manage the state and lifecycle of a Problem)
    • (Defect - Associate a Known Error to a Defect)
    • (ProFit Collaboration Portal Software - ProFit Portal Virtual Host 1)
    • (Investment - Receive proposed investments for development)
    • (Product Portfolio - Capture from Business)
    • (Pipeline - System of record (authoritative source) for all Builds.)
    • (Proposal - Project Deliverables)
    • (Investment - Assess proposal feasibility)
    • (Product Design - Receive the development spend)
    • (Monitoring - System of record for Service Monitors.)
    • (Release Composition - The system of record for Product Releases.)
    • (Proposal - Update Scope Agreement (Expedited analysis))
    • (Chargeback - Provide Chargeback info)
    • (Product Portfolio - Receive scoping and invenstment decisions)
    • (Defect - Track Defects)
    • (Test - Stress tests)
    • (Order - Rationalize, break down, and route ?clean order? requests)
    • (Requirement - Hierarchical relationships between Requirements.)
    • (Fulfillment Orchestration - Engage fulfillment systems)
    • (Defect - Register Defects)
    • (Configuration - Associate a Runbook with the Actual System)
    • (Proposal - Submit Proposals (Structured ananlysis))
    • (Consumption Experience - Information on the Service Level status)
    • (Requirement - Manage the data flow to provide Requirement information)
    • (Product Backlog - Receive the subscribed service charges)
    • (Source Control - Allow hierarchical relationships between Source.)
    • (Policy - Manage IT Security and Regulation Policies)
    • (Pipeline - monitor and report the Build results)
    • (Change - Management of organizational changes and training for a release)
    • (Problem - Trigger the execution of a Runbook from a Problem)
    • (Defect - Decide on target release.)
    • (Product Backlog - Track spend for IT Initiatives)
    • (Test - Provide Defect information to Defect Functional Component)
    • (Product Backlog - Submit one or more RFCs required for the IT Initiative)
    • (Usage - Collect Usage information from vendor invoices)
    • (Release Composition - Provide information required for creating a Service Catalog Entry)
    • (Usage - Provide Usage information)
    • (Source Control - The system of record for Source.)
    • (Proposal - Create high-level asset consumption model (Structured ananlysis))
    • (Configuration - Business impact assessment for events)
    • (Release Composition - Associate a Service Release Blueprint to Fulfillment Requests)
    • (Product Design - Create Service Model)
    • (Proposal - Identify Benefits (Structured ananlysis))
    • (Offer - Receive estimation about labor and asset configuration)
    • (Order - Break down the Composite Requests into the individual Requests)
    • (Defect - Convert Defects to Known Errors)
    • (Source Control - Run security tests)
    • (Monitoring - Provide Monitoring Information)
    • (Chargeback - Create Chargeback Record)
    • (Consumption Experience - Ordering multiple offers in one transaction)
    • (Requirement - System of record for all Requirements.)
    • (Problem - push Problem data to Defect Management)
    • (Offer - Send the labor and asset cost estimates)
    • (Defect - Update Defect details.)
    • (Test - Acceptance tests)
    • (Defect - Document issues)
    • (Defect - Associate Defects to Service Release Blueprints)
    • (Change - Facilitate communication with stakeholders.)
    • (Product Backlog - Associate an IT Initiative to one or more RFCs)
    • (Change - Associate RFCs to the Problem)
    • (Fulfillment Orchestration - Route Fulfillment Request)
    • (Requirement - Requirements to a Product Release association)
    • (Requirement - Manage Requirements through the lifecycle of a service.)
    • (Requirement - Associate Requirements to Product Design)
    • (Monitoring - Monitor customer experience)
    • (Order - Decompose Request)
    • (Event - Manage correlation between Events.)
    • (Investment - Update IT Budget)
    • (Product Backlog - Provide IT Initiative information)
    • (Configuration - The data store for the realization of the service)
    • (Order - provide fulfillment status information)
    • (Proposal - "What-If" scenarios (Structured ananlysis))
    • (Fulfillment Orchestration - Create Fulfillment Request)
    • (Usage - Collect cost of decomposed sub-services)
    • (Test - Functionality tests)
    • (Release Composition - Associate Product Release with Requirements)
    • (Usage - Process and break down Usage information)
    • (Service Level - Receive measurements for calculating the KPI measurements)
    • (Test - Create Defect data objects)
    • (Incident - Initiate an Interaction or an Incident for Self-Service Support)
    • (Release Composition - Associate Service Release Blueprints to Build Packages)
    • (Order - Send the instances of the Service Contracts)
    • (Change - Notification of and collaboration with change stakeholders)
    • (Product Design - Associate Requirements to the Product Design)
    • (Offer - Build and publish tofferings into Offer Catalogs)
    • (Event - Trigger diagnostics and remediation)
    • (Requirement - Derive the product or program backlogs)
    • (Fulfillment Orchestration - Track Fulfillment Status)
    • (Proposal - Create Proposal (Structured ananlysis))
    • (Pipeline - Manage the Definitive Media Library (DML).)
    • (Event - System of record for Events.)
    • (Release Composition - Associate a Service Release Blueprint to Desired Systems)
    • (Product Design - Receive Requirement information)
    • (Service Level - Instantiate a Service Contract from Offer Management)
    • (Proposal - Create Proposal (Expedited analysis))
    • (Build Package - System of record for Build Packages.)
    • (Portfolio Backlog - Capture from Business)
    • (Product Backlog - Adhere to financial goals and boundary conditions.)
    • (Test - Traceability between tests and Requirements.)
    • (Consumption Experience - Request Offer)
    • (Order - Provide Request delivery times information)
    • (Product Backlog - Produce request artifacts)
    • (Product Portfolio - Capture from Service Portfolio)
    • (Source Control - Manage and store source code)
    • (Fulfillment Orchestration - Update the IT asset inventory)
    • (Policy - Track Exceptions)
    • (Product Backlog - Create IT initiative)
    • (Source Control - Source code meets the specifications, policies, standards & requirements)
    • (Change - Authoritative system of record for change request information)
    • (Fulfillment Orchestration - Orchestrate the delivery of Requests amongst fulfillment engines)
    • (Defect - Associate a Test Case to Defects (from defect Component))
    • (Problem - Create a new Knowledge based on Problem Management activities)
    • (Change - Assess the risk of proposed changes & implementation.)
    • (Product Design - Identify service suppliers)
    • (Usage - Provide Usage Information)
    • (Event - Forwardcategorized Events)
    • (Configuration - The system of record for Actual Systems and associated relationships.)
    • (Event - Manage Event)
    • (Fulfillment Orchestration - Coordinate multiple fulfillment mechanisms and manage dependencies)
    • (Service Offer - Service Offer Backbone)
    • (Defect - Defect Management Information)
    • (Home & Away - Order)
    • (Digital Product - Gather Influencers)
    • (Chargeback Record - Publish Service Status)
    • (Setup New Request Portal - IT Service Request Portal consolidation)
    • (Event - Detect Issue)
    • (Release & Deployment Management - Release Management)
    • (Service Contract - Define Service Offer)
    • (Test Case - Design & Develop)
    • (Build (Requirement to Deploy) - Pipeline Requirements)
    • (Problem Management - Problem Management)
    • (ArchiSoft IT Shop - ArchiSoft IT Shop API)
    • (Subscription - Accept & Publish Release)
    • (Product Design - Prioritize Backlog Items)
    • (Release - Release a New Service Offer)
    • (Release - Change an Existing Service Offer)
    • (Deploy - Disable or Remove Existing Product Release Instances of a Digital Product)
    • (Order - Subscribe to Service Offer)
    • (Architecture Blueprint - Prioritize Backlog Items)
    • (Strategic Theme - Gather Influencers)
    • (Build Package - Build Package Requirements)
    • (Value Stream - Define Backlog Mandates)
    • (Service Offer - Publish Service Offer)
    • (Resource - Deliver (Request to Fulfill))
    • (Investment - Finalize Roadmap & Scope Agreement)
    • (Requirement - Refine Product Backlog)
    • (Usage Record - Publish Service Status)
    • (Requirement - Plan Product Release)
    • (Cloud Environment - VLAN)
    • (Architecture Roadmap Item - Refine Product Backlog)
    • (Change - Fulfill Deployment)
    • (Deliver (Request to Fulfill) - Fulfillment Orchestration Requirements)
    • (Configuration - Configuration Requirements)
    • (Product Services & Sales - Product Sales Management)
    • (Problem - Problem Requirements)
    • (Product Design - Finalize Roadmap & Scope Agreement)
    • (Consilidate IT Request Portals - ArchiSurance IT Request Portal)
    • (Procurement - Procurement Management)
    • (Product Release - Product Release)
    • (Digital Product - Prioritize Backlog Items)
    • (Change - Change Requirements)
    • (Run (Detect to Correct) - Service Level Requirements)
    • (Policy - Policy Requirements)
    • (Product Portfolio - Manage service roadmaps)
    • (Event - Assure)
    • (Source Control - Develop)
    • (Product Portfolio - Portfolio)
    • (Product Portfolio - Create and maintain service blueprints)
    • (Target State: One Cloud Based IT Request Portal - Improve operational performance)
    • (Problem - Support)
    • (Release Composition - Develop)
    • (Proposal - Portfolio)
    • (Service Level Management - Run (Detect to Correct))
    • (Test - Test)
    • (Chargeback - Consume)
    • (Product Portfolio - Send operation charge acceptance)
    • (Incident - Support)
    • (Product Portfolio - Manage service information)
    • (Diagnostics & Remediation - Assure)
    • (Monitoring - Assure)
    • (Product Portfolio - Assiciate Digital Product to portfolio backlog)
    • (Product Design - Develop)
    • (Build Package - Develop)
    • (Product Portfolio - Comply with Policies)
    • (Order - Consume)
    • (Defect - Test)
    • (Srv Measurement & Reporting - Run (Detect to Correct))
    • (Product Portfolio - Evaluate proposals on value/cost and risk/criticality)
    • (Request Software - Request Virtual Host)
    • (IT Operations - Capacity Planning - Run (Detect to Correct))
    • (Product Backlog - Develop)
    • (Portfolio Backlog - Portfolio)
    • (Configuration - Assure)
    • (Target State: One Cloud Based IT Request Portal - Improve Ability to meet customer expectations)
    • (IT Operations - Availability - Run (Detect to Correct))
    • (Product Portfolio - Assess current services)
    • (Policy - Strategy)
    • (Fulfillment Orchestration - Fulfill)
    • ((IT Service) Perf. Mgmt - Performance Management)
    • (Security and Access Mgmt - Run (Detect to Correct))
    • (Product Portfolio - Receive subscribed service charge)
    • (Usage - Fulfill)
    • (Consumption Experience - Consume)
    • (Change - Fulfill)
    • (Service Level - Support)
    • (Product Portfolio - Determine an track operational spend)
    • (Offer - Consume)
    • (Product Portfolio - Determine and track service TCO)
    • (Product Portfolio - Compare services and applications for rationalization)
    • (Product Portfolio - Decide on portfolio changes)
    • (ProFit Catalog Software - ProFit Offering Catalog Virtual Host)
    • (Requirement - Develop)
    • (Enterprise Architecture - Strategy)
    • (Pipeline - Develop)
    • (Network Area - Node)
    • (Functional Components Serving Deploy - Deploy)
    • (Legally Yours IT Fulfilment - ArchiSoft Virtual Host 1)
    • (Event - Event Resolution (Fully Automated))
    • (PRO-FIT Fulfilment - PRO-FIT Request Rationalisation)
    • (Functional Components Serving Integrate - Integrate)
    • (Diagnostics & Remediation - Event Resolution (Fully Automated))
    • (PRO-FIT Fulfilment - ArchiSoft Virtual Host 1)
    • (PRO-FIT Request Rationalisation - PRO-FIT Cloud Request Portal)
    • (Home & Away Request Rationalisation - Home & Away Request Portal)
    • (Portal - Role)
    • (Legally Yours Cloud Fulfilment - ArchiSoft Virtual Host 1)
    • (Legally Yours Cloud Fulfilment - Legally Yours Cloud Request Rationalisation)
    • (Home & Away IT Fulfilment - Home & Away Request Rationalisation)
    • (Home & Away Legacy IT Fulfilment - ArchiSoft Virtual Host 1)
    • (Run Rootcause Analysis - Event Management)
    • (Home & Away IT Fulfilment - ArchiSoft Virtual Host 1)
    • (Home & Away Cloud Fulfilment - ArchiSoft Virtual Host 1)
    • (Create Event - Event Management)
    • (Essential Service - Business Process)
    • (Home & Away Cloud Fulfilment - Home & Away Cloud Request Rationalisation)
    • (Knowledge Management - Scenario- Solving an Incident using Known Error information)
    • (Functional Component - Portal)
    • (Manage Event - Event Management)
    • (Monitoring - Event Resolution (Fully Automated))
    • (ArchiSoft Virtual Host 1 - ArchiSoft Virtual Cloud Host 2)
    • (Legally Yours Request Rationalisation - Legally Yours IT Request Portal)
    • (Incident Management - Scenario- Solving an Incident using Known Error information)
    • (Legally Yours Cloud Request Rationalisation - Legally Yours Cloud Request Portal)
    • (Perform Remediation - Event Management)
    • (Process Request - Process Request)
    • (Run Rootcause Analysis - Incident Management)
    • (Perform Remediation - Incident Management)
    • (Functional Components Serving Explore - Explore)
    • (Incident - Event Resolution (Fully Automated))
    • (ArchiSoft IT Portal - IT Service Requestor)
    • (Create Incident - Incident Management)
    • (Legally Yours IT Fulfilment - Legally Yours Request Rationalisation)
    • (Functional Components Serving Consume - Consume)
    • (Manage Incident - Incident Management)
    • (Home & Away Legacy IT Fulfilment - Home & Away Request Rationalisation)
    • (PRO-FIT Request Rationalisation - PRO-FIT IT Request Portal)
    • (Functional Components Serving Evaluate - Evaluate)
    • (L1 Grouping - Value Network)
    • (Essential Service - Process)
    • (Portal - User)
    • (Order From IT Portal - Order from IT Portal)
    • (Functional Components Serving Release - Release)
    • (Search Knowledge - Incident)
    • (Run Rootcause Analysis - Change)
    • (Provide Source Code - Pipeline)
    • (Register RFC - Fulfillment Orchestration)
    • (Srv Measurement & Reporting - (IT Service) Perf. Mgmt)
    • (Provide Chargeback info - Product Portfolio)
    • (Register RFC - Product Backlog)
    • (Perform Remediation - Change)
    • (Provide Actual System Information - Problem)
    • (Create Chargeback Contract - Order)
    • (Create Event - Monitoring)
    • (Provide Actual System Information - Change)
    • (Create SLA Instance - Order)
    • (Provide Initiative Information - Product Design)
    • (Service Level Management - Continuity)
    • (Create IT Cost Model - Product Portfolio)
    • (Update Backlog Item - Product Portfolio)
    • (Search Knowledge - Problem)
    • (Execute Deployment - Product Backlog)
    • (Provide Monitoring Information - Usage)
    • (Knowledge Management - Incident Management)
    • (Provide Monitoring Information - IT Operations - Capacity Planning)
    • (Register Request - Release Composition)
    • (Configuration Mgmt - Asset Management)
    • (Create Defect - Test)
    • (Srv Measurement & Reporting - Availability Management)
    • (Create Actual System - Fulfillment Orchestration)
    • (Provide Requirement Information - Product Design)
    • (Execute Test - Release Composition)
    • (Create requirement - Policy)
    • (Availability Management - Continuity)
    • (Create Incident - Event)
    • ((IT Service) Perf. Mgmt - Continuity)
    • (Create Defect - Problem)
    • (Provide Usage Information - Order)
    • (Search Asset Availability - Proposal)
    • (Create IT Asset Request - Fulfillment Orchestration)
    • (Update IT Budget - Proposal)
    • (Create Vendor Request - Fulfillment Orchestration)
    • (Provide Usage Information - Chargeback)
    • (Provide SLA information - Consumption Experience)
    • (Provide Release - Fulfillment Orchestration)
    • (Security and Access Mgmt - Continuity)
    • (Provide Invoice Information - Usage)
    • (Publish Offer Catalog - Proposal)
    • (Search Labor Availability - Proposal)
    • (Provide Monitoring Information - Consumption Experience)
    • (Provide IT Asset Information - Fulfillment Orchestration)
    • (Configuration Mgmt - Event Management)
    • (Run Rootcause Analysis - Problem)
    • (Srv Measurement & Reporting - Capacity Management)
    • (Register Request - Product Backlog)
    • (Configuration Mgmt - Srv Measurement & Reporting)
    • (Provide Actual System Information - Event)
    • (Create Deliery Request - Fulfillment Orchestration)
    • (Provide Chargeback info - Product Backlog)
    • (Manage RFC - Product Backlog)
    • (Provide Chargeback info - Usage)
    • (Perform Remediation - Event)
    • (Provide Monitoring Information - Service Level)
    • (Provide Monitoring Information - IT Operations - Intelligence, Trending, Proactive Alerting)
    • (Knowledge Management - Problem Management)
    • (Configuration Mgmt - Problem Management)
    • (Provide Development Spend - Product Backlog)
    • (Configuration Mgmt - Change Management)
    • (Provide Actual System Information - Incident)
    • (Update IT Initiative - Proposal)
    • (Provide IT Asset Information - Usage)
    • (Register RFC - Problem)
    • (Run Rootcause Analysis - Incident)
    • (Create Service Monitor - Fulfillment Orchestration)
    • (Create SLA Template - Release Composition)
    • (Create IT initiative - Proposal)
    • (Perform Remediation - Incident)
    • (Provide Development Spend - Product Portfolio)
    • (Create IT Service Portfolio - Enterprise Architecture)
    • (Provide Development Budget - Product Portfolio)
    • (Register RFC - Incident)
    • (Provide Build - Build Package)
    • (Create Fulfillment Request - Order)
    • (Srv Measurement & Reporting - IT Operations Management)
    • (Update Defect - Source Control)
    • (Create Estimated Labor and Asset Cost config - Proposal)
    • (Srv Measurement & Reporting - Security and Access Mgmt)
    • (Provide Package - Release Composition)
    • (Register Request - Consumption Experience)
    • (Request IT Budget - Proposal)
    • (Provide Delivery request information - Fulfillment Orchestration)
    • (Configuration Mgmt - Incident Management)
    • (Capacity Management - Continuity)
    • (Create Defect - Incident)
    • (Update Policy - Product Portfolio)
    • (Create Problem - Incident)
    • (Update Backlog Item - Proposal)
    • (Create Backlog Item - Problem)
    • (Vendor Mgmt - Knowledge Management)
    • (Create Catalog Item - Release Composition)
    • (Create SLA Template - Offer)
    • (Knowledge Management - Product Services & Sales)
    • (Srv Measurement & Reporting - Service Level Management)
    • (Provide Release - Test)
    • (Provide Monitoring Information - IT Operations - Availability)
    • (Process Shopping Cart - Order from IT Portal)
    • (Funtional Components Serving Operate - Operate)
    • (Process Shopping Cart - Process Shopping Cart)
    • (Home & Away Cloud Request Rationalisation - Home & Away Cloud Request Portal)
    • (ProFit Collab Module - ProFit Collaboration Portal Software)
    • (Supporting - Collaboration & Communication)
    • (ArchiSoft Knowledge - ArchiSoft IT Portal)
    • (ArchiSurance End User - ProFit End User)
    • (ArchiSurance End User - Home & Away End User)
    • (Technology - Resource)
    • (ProFit KM Module - ProFit Collaboration Portal Software)
    • (Product Backbone Data Object - Lifecycle Data Object)
    • (ArchiSurance End User - LegallyYours End User)
    • (Application - Resource)
    • (ProFit Request Module - ProFit Request Portal Software)
    • (ArchiSoft Self Service Support - ArchiSoft IT Portal)
    • (Supporting Function - Supporting Function)
    • (Human - Resource)
    • (Supporting - Governance, Risk, & Compliance)
    • (Supporting - Sourcing & Vendor Management)
    • (Supporting - Intelligence & Reporting)
    • (Supporting - Workforce Management)
    • (Supporting - Financial Management)
    • (ArchiSoft Service Catalog - ArchiSoft IT Portal)
    • (ArchiSoft Collaboration - ArchiSoft IT Portal)
    • (Functional Component - Functional Component)
    • (Information - Resource)
    • (ProFit Self Service Module - ProFit Request Portal Software)
    • (Consolidate Cloud Request Portals - Consilidate IT Request Portals)
    • (Setup New Request Portal - Migrate PRO-FIT Legacy Request Portal)
    • (Begin IT Request Portal Consolidation - Setup New Request Portal)
    • (Migrate PRO-FIT Legacy Request Portal - Consolidate Cloud Request Portals)
    • (Release & Deployment Management - Service Level Management)
    • (Release & Deployment Management - Event Management)
    • ((IT Service) Perf. Mgmt - Defect Management)
    • (Demand Management - Requirements for Engineering Created)
    • (Availability Management - Defect Management)
    • (Product Portfolio Management - Change Created)
    • (Policy Management - Requirements for Engineering Created)
    • (Product Portfolio Management - Service Catalog item Created)
    • (Backlog Management - Test Management)
    • (Backlog Management - Change Management)
    • (Backlog Management - Product Design)
    • (Release & Deployment Management - Configuration Mgmt)
    • (Capacity Management - Defect Management)
    • (Backlog Management - Product Development)
    • (Release & Deployment Management - Security and Access Mgmt)
    • (Product Portfolio Management - Service Catalog Management)
    • (Policy Management - Requirements Management)
    • (Test Management - Defect Management)
    • (Demand Management - Requirements Management)
    • (Architecture - Design Created)
    • (Product Development - Defect Management)
    • (Product Portfolio Management - IT Initiative Created)
    • (Release & Deployment Management - Srv Measurement & Reporting)
    • (User Support Interaction Management - Incident Management)
    • (Service Level Management - Defect Management)
    • (Product Portfolio Management - Backlog Management)
    • (Security and Access Mgmt - Defect Management)
    • (Product Portfolio Management - Change Management)
    • (Backlog Management - Release & Deployment Management)
    • (Incident Created - Incident Management)
    • (Digital Product Value Stream (Product line) - Operate)
    • (Digital Product Value Stream (Product line) - Release)
    • (Digital Product Value Stream (Product line) - Integrate)
    • (Digital Product Value Stream (Product line) - Deploy)
    • (Digital Product Value Stream (Product line) - Explore)
    • (Digital Product Value Stream (Product line) - Consume)
    • (Digital Product Value Stream (Product line) - Evaluate)
    • (Digital Product & Service - Digital Product Backbone)
    • (Digital Product & Service - Service Offer Backbone)
    • Associated with (Digital Product & Service - Consumer)
    • Influences (Digital Product & Service - Increased Value)
    • (Service Resources - Strategy Management)
    • (Information Resources (Create/ Update) - Strategy Management)
    • (Process Resources - Strategy Management)
    • (Application Resources - Strategy Management)
    • (People Resources - Strategy Management)
    • (ITIL v3 - 1. Strategy Management for IT Services)
    • (IT4IT Data object - Strategic Objective)
    • (IT4IT Data object - Strategic Theme)
    • (ITIL v4 - 12. Strategy Management)
    • (IT4IT Functional Component - Strategy)
    • (Compliance Resources - Information security & Risk Management)
    • (Compliance Resources - Privacy & Data protection)
    • (Compliance Resources - Strategy Management)
    • (Compliance Resources - IT‑governance & strategic management)
    • (Compliance Resources - AI & algorithmic accountability)
    • (Compliance Resources - Cloud, software & technical standards)
    • (Compliance Resources - Sector‑specific compliance)
    • (ITIL v3 - 2. Service Portfolio Management)
    • (ITIL v3 - 3. Financial Management for IT Services)
    • (ITIL v3 - 4. Demand Management)
    • (ITIL v3 - 5. Business Relationship Management)
    • (IT4IT Data object - Policy)
    • (IT4IT Data object - Portfolio Backlog Item)
    • (IT4IT Data object - Digital Product)
    • (ITIL v4 - 9. Relationship Management)
    • (ITIL v4 - 13. Supplier Management)
    • (ITIL v4 - 17. Capacity and Perfomance Management)
    • (Compliance Resources - Compliance policy)
    • (Strategy Management - Operational Excellence)
    • (Operational Excellence - Prioritized Digital Product Portfolio and Architecture Roadmap)
    • (Compliance Resources - Portfolio Management)
    • (Information Resources (Create/ Update) - Portfolio Management)
    • (Process Resources - Portfolio Management)
    • (Application Resources - Portfolio Management)
    • (People Resources - Portfolio Management)
    • (IT4IT Data object - Product Backlog Item)
    • (ITIL v4 - 7. Portfolio Management)
    • (ITIL v4 - 18. Change Enablement)
    • (ITIL v3 - 19. Change Evaluation)
    • (IT4IT Data object - Change)
    • (IT4IT Functional Component - Change)
    • (IT4IT Functional Component - Portfolio Backlog)
    • (IT4IT Functional Component - Product Backlog)
    • (IT4IT Data object - Requirement)
    • (IT4IT Functional Component - Requirement)
    • 1:n (Portfolio Epics - Product Features)
    • n:m (Strategic Goal - Strategic Driver)
    • n:m (Strategic Goal - Digital Product)
    • (Portfolio Management - Operational Excellence)
    • (Strategy Management - Consider a New Digital Product)
    • (Evaluate - Plan Product Portfolio Investments)
    • (Strategy Management - Explore)
    • (Strategy Management - Evaluate)
    • (Portfolio Management - Explore)
    • (Architecture Management - Explore)
    • (IT4IT Data object - Architecture Blueprint)
    • (IT4IT Data object - Architecture Roadmap Item)
    • (IT4IT Data object - Value Stream)
    • 1:1 (Project Start Architecture (PSA) - Project End Architecture (PEA))
    • n:1 (Architecture Building Block (ABB) - Solution Building Block (SBB))
    • selects (Architecture Building Block (ABB) - Project Start Architecture (PSA))
    • proposes (Project Start Architecture (PSA) - Solution Building Block (SBB))
    • finalizes (Project End Architecture (PEA) - Solution Building Block (SBB))
    • (ITIL v3 - 6. Design Coordination)
    • (ITIL v3 - 10. Capacity Management)
    • (ITIL v4 - 1. Architecture management)
    • (ITIL v3 - 9. Availability Management)
    • (ITIL v3 - 11. IT Service Continuity Management)
    • (IT4IT Functional Component - Enterprise Architecture)
    • (Information Resources (Create/ Update) - Architecture Management)
    • (Process Resources - Architecture Management)
    • (Application Resources - Architecture Management)
    • (People Resources - Architecture Management)
    • (Architecture Management - Integrate)
    • (IT4IT Data object - Product Design)
    • (Digital Product - Product Design)
    • (IT4IT Functional Component - Source Control)
    • (IT4IT Functional Component - Build Package)
    • (IT4IT Functional Component - Pipeline)
    • (IT4IT Data object - Source)
    • (IT4IT Data object - Pipeline)
    • (IT4IT Data object - Build Package)
    • (IT4IT Functional Component - Release Composition)
    • (IT4IT Data object - Product Release Blueprint)
    • (IT4IT Data object - Product Release)
    • (Software build - Device)
    • (Pipeline - Change)
    • (Pipeline - Software build)
    • (User Story - Task)
    • (Task - Software build)
    • (Software build - Release)
    • (Device - Release)
    • (Release - Change)
    • (ITIL v3 - 15. Change Management)
    • (ITIL v3 - 17. Release and Deployment Management)
    • (ITIL v3 - 14. Transition Planning and Support)
    • (ITIL v4 - 23. Release Management)
    • (ITIL v4 - 32. Deployment Management)
    • (ITIL v4 - 33. Infrastructure and Platform Management)
    • (ITIL v4 - 34. Software Development and Management)
    • (IT4IT Functional Component - Test)
    • (IT4IT Functional Component - Defect)
    • (IT4IT Data object - Defect)
    • (IT4IT Data object - Test Case)
    • (IT4IT Data object - Test Plan)
    • (Fout - Software build)
    • (Pipeline - Test Plan)
    • (Test Plan - Test)
    • (Test - Fout)
    • (Task - Test)
    • (Task - Fout)
    • (ITIL v3 - 18. Service Validation and Testing)
    • (ITIL v4 - 31. Service Validation and Testing)
    • (Test Management - Release)
    • (Test Management - Integrate)
    • (Manufacturing Management - Test Management)
    • (Manufacturing Management - Release)
    • (Manufacturing Management - Integrate)
    • (Information Resources (Create/ Update) - Manufacturing Management)
    • (Process Resources - Manufacturing Management)
    • (Application Resources - Manufacturing Management)
    • (People Resources - Manufacturing Management)
    • (Information Resources (Create/ Update) - Test Management)
    • (Process Resources - Test Management)
    • (Application Resources - Test Management)
    • (People Resources - Test Management)
    • (ITIL v3 - 20. Knowledge Management)
    • (ITIL v4 - 4. Knowledge Management)
    • (Information Resources (Create/ Update) - Product Documentation Management)
    • (Process Resources - Product Documentation Management)
    • (Application Resources - Product Documentation Management)
    • (People Resources - Product Documentation Management)
    • (Product Documentation Management - Integrate)
    • (Product Documentation Management - Release)
    • (IT4IT Functional Component - Knowledge)
    • (ITIL v4 - 8. Project Management)
    • (Product Backlog Item - Knowledge Item)
    • (1. Strategy Management for IT Services - 1.1 Strategic Assessment)
    • (1. Strategy Management for IT Services - 1.2 Strategy Generation)
    • (1. Strategy Management for IT Services - 1.3 Strategy execution (through the service lifecycle))
    • (1.1 Strategic Assessment - 1.2 Strategy Generation)
    • (1.2 Strategy Generation - 1.3 Strategy execution (through the service lifecycle))
    • (1.3 Strategy execution (through the service lifecycle) - 26. Seven‑Step Improvement Process)
    • (26. Seven‑Step Improvement Process - 1.2 Strategy Generation)
    • (26. Seven‑Step Improvement Process - 1.1 Strategic Assessment)
    • (2. Service Portfolio Management - 2.1 Proces Initiation)
    • (2. Service Portfolio Management - 2.2 Define)
    • (2.1 Proces Initiation - 2.2 Define)
    • (1.3 Strategy execution (through the service lifecycle) - 2. Service Portfolio Management)
    • (1. Strategy Management for IT Services - Junction)
    • (5. Business Relationship Management - Junction)
    • (Junction - 2.1 Proces Initiation)
    • (26. Seven‑Step Improvement Process - Junction)
    • (2. Service Portfolio Management - 2.3 Analyse)
    • (2.2 Define - 2.3 Analyse)
    • (2. Service Portfolio Management - 2.4 Approve)
    • (2.3 Analyse - 2.4 Approve)
    • (2. Service Portfolio Management - 2.5 Charter)
    • (2.4 Approve - 2.5 Charter)
    • (2.5 Charter - Service Design)
    • (2.4 Approve - 19. Change Evaluation)
    • (Service Design - Service Transition)
    • (Service Transition - 2.5 Charter)
    • (3. Financial Management for IT Services - 3.1 Accounting)
    • (3. Financial Management for IT Services - 3.2 Budgetting)
    • (3. Financial Management for IT Services - 3.3 Charging)
    • (3.2 Budgetting - 3.1 Accounting)
    • (3.3 Charging - 3.1 Accounting)
    • (4. Demand Management - 4.2 Patterns of business activity)
    • (4. Demand Management - 4.1 Identify sources of demand forecasting)
    • (4. Demand Management - 4.3 User Profiles)
    • (4. Demand Management - 4.4 Activity-based demand management)
    • (4. Demand Management - 4.5 Develop differentiated offerings)
    • (4. Demand Management - 4.6 Management of Operational Demand)
    • (4.4 Activity-based demand management - 10. Capacity Management)
    • (22. Incident Management - 4.4 Activity-based demand management)
    • (23. Request Fulfilment - 4.4 Activity-based demand management)
    • (4.1 Identify sources of demand forecasting - 4.2 Patterns of business activity)
    • (4.2 Patterns of business activity - 4.3 User Profiles)
    • (4.3 User Profiles - 4.4 Activity-based demand management)
    • (4.4 Activity-based demand management - 4.5 Develop differentiated offerings)
    • (4.5 Develop differentiated offerings - 4.6 Management of Operational Demand)
    • (3. Financial Management for IT Services - 4.6 Management of Operational Demand)
    • (4.6 Management of Operational Demand - 10. Capacity Management)
    • (2. Service Portfolio Management - 4.1 Identify sources of demand forecasting)
    • (8. Service Level Management - 4.1 Identify sources of demand forecasting)
    • (3.3 Charging - 4. Demand Management)
    • (2.5 Charter - 4. Demand Management)
    • (Policy compliance rule (External and internal) - Digital Product)
    • (Compliance Resources - Company internal compliance)
    • (5. Business Relationship Management - Service Strategy)
    • (5. Business Relationship Management - Service Design)
    • (5. Business Relationship Management - Service Transition)
    • (Service Strategy - Service Design)
    • (5. Business Relationship Management - Service Operation)
    • (5. Business Relationship Management - Continual Service Improvement)
    • (Service Transition - Service Operation)
    • (Service Operation - Continual Service Improvement)
    • (Service Strategy - 5.1 Identify Stakeholders)
    • (Service Strategy - 5.2 Define outcomes)
    • (5.1 Identify Stakeholders - 5.2 Define outcomes)
    • (Service Strategy - 5.3 Specify strategic requirements and funding)
    • (5.2 Define outcomes - 5.3 Specify strategic requirements and funding)
    • (Service Strategy - 5.4 Define business case)
    • (Service Strategy - 5.5 Validate patterns of business activity)
    • (5.3 Specify strategic requirements and funding - 5.4 Define business case)
    • (5.4 Define business case - 5.5 Validate patterns of business activity)
    • (Service Design - 5.6 Validate customer requirements)
    • (Service Design - 5.7 Validate patterns of business activity)
    • (5.6 Validate customer requirements - 5.7 Validate patterns of business activity)
    • (Service Design - 5.8 Confirm costs and funding)
    • (5.7 Validate patterns of business activity - 5.8 Confirm costs and funding)
    • (Service Design - 5.9 Ensure approriate customer involvement in design activities)
    • (5.8 Confirm costs and funding - 5.9 Ensure approriate customer involvement in design activities)
    • (Service Provider - 3. Financial Management for IT Services)
    • (Service Provider - 4. Demand Management)
    • (Service Provider - 2. Service Portfolio Management)
    • (5. Business Relationship Management - Service Provider)
    • (Service Provider - 7. Service Catalogue Management)
    • (Service Provider - 8. Service Level Management)
    • (Service Provider - 9. Availability Management)
    • (Service Provider - 10. Capacity Management)
    • (Service Provider - 11. IT Service Continuity Management)
    • (Service Provider - 15. Change Management)
    • (Service Provider - 17. Release and Deployment Management)
    • (Service Provider - 18. Service Validation and Testing)
    • (Service Provider - 19. Change Evaluation)
    • (Service Provider - 22. Incident Management)
    • (Service Provider - 23. Request Fulfilment)
    • (Service Transition - 5.10 Coordinate customer involvement in ST processes)
    • (Service Transition - 5.11 Schedule customer involvement in training and awareness)
    • (5.10 Coordinate customer involvement in ST processes - 5.11 Schedule customer involvement in training and awareness)
    • (Service Transition - 5.12 Validate Release schedules)
    • (5.11 Schedule customer involvement in training and awareness - 5.12 Validate Release schedules)
    • (Service Transition - 5.13 Awareness of known errors)
    • (5.12 Validate Release schedules - 5.13 Awareness of known errors)
    • (Service Operation - 5.14 Communicate scheduled outages)
    • (Service Operation - 5.15 Updates on major incidents)
    • (Service Operation - 5.16 Escalation)
    • (5.14 Communicate scheduled outages - 5.15 Updates on major incidents)
    • (5.15 Updates on major incidents - 5.16 Escalation)
    • (Continual Service Improvement - 5.17 Report service performance)
    • (Continual Service Improvement - 5.18 Cusomrt satisfaction surveys)
    • (5.17 Report service performance - 5.18 Cusomrt satisfaction surveys)
    • (Continual Service Improvement - 5.19 Facilitate reviews on ability to meet strategic objectives)
    • (5.18 Cusomrt satisfaction surveys - 5.19 Facilitate reviews on ability to meet strategic objectives)
    • (Continual Service Improvement - 5.20 Initiate service improvement plans)
    • (5.19 Facilitate reviews on ability to meet strategic objectives - 5.20 Initiate service improvement plans)
    • (Service Strategy - Opportunity)
    • (Service Transition - Request for Change)
    • (Service Operation - Complaint)
    • (Continual Service Improvement - Compliment)
    • (Opportunity - Strategic Driver)
    • (5. Business Relationship Management - 3. Financial Management for IT Services)
    • (5. Business Relationship Management - 4. Demand Management)
• • 98 - Meta models
    • Capability and Reource Meta Model
    • Frameworks and Standards Map
  • 03 - Functional Components
    • Monitoring Functional Component
  • 02 - Capabilities
    • Group: Plan the Product
      • Strategy Management
      • Portfolio Management
      • Architecture Management
    • Group: Build the Product
      • Manufacturing Management
      • Test Management
      • Product Documentation Management
    • Group: Deliver the Product (as a Service)
    • Group: Guarantee the Service
    • Digital Factory Capabilities (Detailed)
    • Digital Factory Capabilities (High level)
    • Group: Plan the Product
    • Group: Build the Product
    • Group: Deliver the Product (as a Service)
    • Group: Guarantee the Service
    • Group: Enterprise (Supporting Capabilities)
  • 01 - Value Streams
    • Digital Product Value Stream (Product Line)
  • 03 - Processes
    • ITIL 4 Practices
    • ITIL 3 Processes
  • 04 - Data objects
    • Digital Product & Service
  • 99 - Standards
    • IT4IT v3
      • Examples - Non Normative
        • Business Services
          • Strategy to Portfolio Business Services
          • Detect to Correct Business Services
          • Strategy to Portfolio Business Service Mapping - Extended
          • Strategy to Portfolio Business Service Mapping
          • Detect to Correct Business Service Mapping - Extended
          • Request to Fulfill Business Service Mapping - Extended
          • Requirement to Deploy Business Service Mapping - Extended
          • Request to Fulfill Business Service Mapping
          • Requirement to Deploy Business Service Mapping
          • Detect to Correct Business Service Mapping
          • Requirement to Deploy Business Services
          • Request to Fulfill Business Services
          • Business Services Overview (Non Normative)
        • Scenarios
          • Archisurance example
            • ArchiSurance IT Request Portal Consolidation Implementation and Migration View
            • Transition State 3 (for document)
            • Target State (for document)
            • Target State Layered ArchiMate Model
            • IT4IT Core elements represented in ArchiMate - Engagement Experience Example
            • IT4IT Solution Pattern - Simplified (for document)
            • IT4IT Solution-Pattern - Simplified
            • Step 1
            • IT4IT Non-core elements represented in ArchiMate - Engagement Experience Example
            • Step 4
            • Transition State 1 (for document)
            • IT4IT Engagement Experience Portal and Offer Consumption Functional Components with Generic Implementation
            • Baseline
            • Step 2
            • ArchiSurance Motivation and Strategy for IT Service Management Initiatives
            • Transition State 2 (for document)
            • Step 3
            • Baseline (for document)
            • ProFit Engagement Portal (Example)
          • Scenario Example - Example of Functional Components, Data Objects, and Essential Services
          • Scenarios of Operate Service Contract
          • Scenario Example - Essential Service Diagram
          • Scenario Example - Scenario Process High-Level View
          • Event Resolution (Fully Automated) L1
          • IT4IT Scenarios - Overview
          • Event Resolution (Fully Automated) L2
        • Example Value Stream Modeling Diagrams
          • Example Value Stream Diagram 4
          • Example Value Stream Diagram 2
          • Example Value Stream Diagram 6
          • Example Value Stream Diagram 3
          • Example Value Stream Diagram 5 - Selected
          • Example Value Stream Diagram
        • Functional Components Motivation
          • 04 - D2C Motivation
            • Knowledge Functional Component Motivation
            • Event Functional Component Motivation
            • Service Level Functional Functional Component Motivation
            • Problem Functional Component Motivation
            • Monitoring Functional Component Motivation
            • Configuration Functional Component Motivation
            • Incident Functional Component Motivation
            • Diagnostics & Remediation Functional Component Motivation
          • 02 - R2D Motivation
            • Product Design Functional Component Motivation
            • Release Composition Functional Component Motivation
            • Defect Functional Component Motivation
            • Requirement Functional Component Motivation
            • Build Package Functional Component Motivation
            • Pipeline Functional Component Motivation
            • Test Functional Component Motivation
            • Product Backlog Functional Component Motivation
            • Source Control Functional Component Motivation
          • R2F Motivation
            • Usage Functional Component Motivation
            • Change Functional Component Motivation
            • Order Functional Component Motivation
            • Chargeback Functional Component Motivation
            • Offer Functional Component Motivation
            • Consumption Experience Functional Component Motivation
            • Fulfillment Orchestration Functional Component Motivation
          • 01 - S2P Motivation
            • Policy Functional Component Motivation
            • Proposal Functional Component Motivation
            • Portfolio Backlog Functional Component Motivation
            • Product Portfolio Functional Component Motivation
            • Enterprise Architecture Functional Component Motivation
          • Supporting Functions Motivation
            • Investment Functional Component Motivation
        • IT4IT Requirements Overview
        • IT4IT v3.0 (incl Non-Normative)
      • 01 - Value Streams
        • Consume Value Stream
        • Consume Value Stream Details
        • Deploy Value Stream
        • Deploy Value Stream Details
        • Evaluate Value Stream
        • Evaluate Value Stream Details
        • Explore Value Stream
        • Explore Value Stream Details
        • Integrate Value Stream
        • Integrate Value Stream Details
        • IT4IT Value Streams
        • Operate Value Stream
        • Operate Value Stream Details
        • Release Value Stream
        • Release Value Stream Details
        • Value Streams - Data Objects - Roles
      • 02 - Capabilities
        • 04 - Detect to Correct
          • D2C Performance Management Capability
          • D2C Continuity Management Capability
          • D2C Incidents Management Capability
          • D2C Operations Management Capability
          • D2C Knowledge Management Capability
          • D2C Problem Management Capability
          • D2C Availability Management Capability
          • D2C Configuration Management Capability
          • D2C Service Level Management Capability
          • D2C Event Management Capability
          • D2C Capacity Management Capability
        • 01 - Strategy to Portfolio
          • S2P Portfolio Backlog Management Capability
          • S2P Architecture Management Capability
          • S2P Demand Management Capability
          • S2P Customer Relationship Management Capability
          • S2P Policy Management Capability
          • S2P Product Portfolio Management Capability
          • S2P Strategy Management Capability
        • 03 - Request to Fulfil
          • R2F Service Catalog Management Capability
          • R2F Identity and Access Management Capability
          • R2F Assets Management Capability
          • R2F Customer/User Support Capability
          • R2F Deployment Management Capability
          • R2F Change Management Capability
          • R2F Product Sales Management Capability
          • R2F Request Management Capability
        • Supporting Functions
          • Supporting Functions Risk Management Capability
          • Supporting Functions Financial Management (Accounting) Capability
          • Supporting Functions Compliance Management Capability
          • Supporting Functions Contract Management Capability
          • Supporting Functions Financial Management Capability
          • Supporting Functions Procurement Management Capability
          • Supporting Functions Measurement & Reporting Management Capability
          • Supporting Functions Workforce Management Capability
          • Supporting Functions Vendor Management Capability
          • Supporting Functions Collaboration Management Capability
        • 04 - Requirement to Deploy
          • R2D Product Development Management Capability
          • R2D Product Design Management Capability
          • R2D Product Backlog Management Capability
          • R2D Release Management Capability
          • R2D Test Management Capability
          • R2D Defect Management Capability
          • R2D Requirements Management Capability
        • Capability Overview (Non Normative)
      • 03 - Functional Components
        • 01 - Strategy to Portfolio
          • S2P Funtional Components
            • Portfolio Backlog Functional Component
            • Policy Functional Component
            • Proposal Functional Component
            • Enterprise Architecture Functional Component
            • Product Portfolio Functional Component
            • Strategy Functional Component
          • Plan - Functions
          • Strategy to Portfolio
        • 02 - Requirements to Deploy
          • R2D Functional Components
            • Source Control Functional Component
            • Product Design Functional Component
            • Requirement Functional Component
            • Pipeline Functional Component
            • Product Backlog Functional Component
            • Defect Functional Component
            • Build Package Functional Component
            • Test Functional Component
            • Release Composition Functional Component
          • Build - Functions
          • Requirement to Deploy
        • 03 - Request To Fulfill
          • R2F Functional Components
            • Identity Functional Component
            • Fulfillment Functional Component
            • Offer Functional Component
            • Chargeback Functional Component
            • Change Functional Component
            • Order Functional Component
            • Fulfillment Orchestration Functional Component
            • Consumption Experience Functional Component
            • Usage Functional Component
            • Resource Functional Component
          • Deliver - Functions
          • Request to Fulfill
        • 04 - Detect to Correct
          • D2C Functional Components
            • Monitoring Functional Component
            • Service Level Functional Component
            • Event Functional Component
            • Incident Functional Component
            • Problem Functional Component
            • Diagnostics & Remediation Functional Component
            • Configuration Functional Component
            • Knowledge Functional Component
          • Detect to Correct
          • Run - Functions
        • Supporting Functions
          • Supporting Functions Functional Components
            • Cost Modeling Functional Component
            • Investment Functional Component
            • Financial Management
          • Supporting Functions
          • Supporting Functions - Functional Components
        • Functional Components and Flow relationships
      • 04 - Data objects
        • Build - Data objects
        • Deliver - Data objects
        • Plan - Data objects
        • Run - Data objects
      • IT4IT v3.0
      • Groupings - Full Data Model
      • Groupings - Functional Components - Data Objects
      • Information Model
      • IT4IT Meta Model - Solution Pattern
      • IT Groupings
      • Product Backbone
    • ITIL 3
      • 1. Strategy Management for IT Services
      • 2. Service Portfolio Management
      • 3. Financial Management for IT Services
      • 4. Demand Management
      • 5. Business Relationship Management
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