Digital Factory Competency Model by Eenpool ©
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- Metamodel
- IT4IT
- Outcome
- Requirement
- Require-ment
- Compare services and applications for rationalization
- Provide business measurements
- Traceability through the Requirement functional component
- Send charge acceptance
- Report back to investment portfolio
- System of record (authoritative source) for all Builds.
- Receive Requirement information
- Associate a Build Package to a service.
- Collect service Usage metrics
- Enable supportability for IT operations
- Receive Defect-related information
- Associate a Service Release Blueprint to Desired Systems
- Manage the lifecycle of the Actual System.
- Ranking, trending and analysis
- Quick evaluation (Expedited analysis)
- Manage state escalation paths and lifecycle of Incidents
- Identify security controls
- Produce request artifacts
- Trigger diagnostics and remediation
- Track cost number from Asset Management.
- Create Proposal (Expedited analysis)
- Order services on behalf of other consumers
- AssociateBuilds to a Build Package
- Categorize Event data
- Create the Product Release
- Expedited analysis and approval
- Create QoS reports on the Service Contracts
- Associate an Actual System with an RFC
- Provide Subscription information for associated Chargeback Contract
- Receive Defect information
- Input for the Source data object (source, create, and secure the service)
- Associate Service Release Blueprints to Defects
- Information on service consumption
- Process and break down Usage information
- Govern, coordinate, influence, and direct IT Initiative execution.
- Access to third-party Knowledge and forums
- Decide on target release.
- Up-to-date fulfillment-related Subscription information
- Receive scoping and invenstment decisions
- Create IT Initiative (Expedited analysis)
- Associate Incident to the corresponding Problem
- Forwardcategorized Events
- Requirements to a Product Release association
- Develop target blueprints
- Allow recursive relationships between Source.
- Provide information on existing Subscription
- Monitor application
- System of record for Problem records.
- Provide information required for service instantiation
- Management of organizational changes and training for a release
- Provide information for fulfillment.
- Manage and store source code
- Create and maintain service blueprints
- Associate Builds to Test Cases
- Ordering multiple offers in one transaction
- Send a Chargeback Record for approval and reconciliation
- Associate a Product Release to Service Release Blueprints.
- Associate the Actual System with the Event and associated Change
- Rationalize, break down, and route ?clean order? requests
- Receive business/IT measurements
- Update Scope Agreement (Structured ananlysis)
- Determine and track service TCO
- Associate Service Release Blueprints to Build Packages
- Receive test-related information
- Validate asset consumption model (Structured ananlysis)
- The system of record for Product Releases.
- Manage service information
- Run dynamic application security testing
- Receive proposed investments for run and maintain
- Authoritative system of record for change request information
- Convert Defects to Known Errors
- Provide service monitoring status
- Associate Product Designs to a Digital Product
- Manage the Subscription data flow
- Change impact based analysis
- Manage the build versions
- Manage test data.
- Coordinate multiple fulfillment mechanisms and manage dependencies
- Decide on portfolio changes
- Create Known Error from unsolved Problems
- receive Defect information from a Test
- Manage the Service Contract lifecycle
- Associate Problem(s) to Actual System (s).
- Source code meets the specifications, policies, standards & requirements
- Provide business/IT measurements
- Associate IT Initiative to Product Releases
- Automate the Build process
- associate a Test Case to Defects
- Provide Usage information
- Change calendar and collision avoidance
- Sssociate Source to Builds
- Receive the development scope and agreement
- Collect, refine, scope, and track progress of Requirements
- Associate a Product Release to a service.
- Send the instances of the Service Contracts
- System of record for Incidents.
- authoritive source for investment decisions
- Associate a Product Design to a Digital Product.
- Receive the Scope Agreement
- Capture from defect fix
- Capture from Problem Management
- Associate a Test Case to Defects (from defect Component)
- Associate Product Design to Product Releases
- System of record for the Service Contract.
- Send reporting data on the Service Level status
- Incorporate the Collaboration function enable communication
- Provide IT Initiative information
- Manage a registry of the available fulfillers
- Associate Source to a service.
- Send the bound Service Catalog Entry
- Associate Builds to a Build Package
- Recursive relationships between Requirements.
- Manage the Build Packages and relationships
- Supporting natural language queries
- Provide Defect information to Defect Functional Component
- Associate Defects with Requirements.
- Allow recursive relationships between Test Cases.
- Manage the lifecycle of the Requirement.
- Provide Defect information
- Expose IT functions & capabilities in a single, unifying experience
- Manage relations between the Service Contract and KPI
- Break down the Composite Requests into the individual Requests
- Associate the Service Monitor and the Actual System
- Perform monitoring of an IT service
- Identify service suppliers
- Enable viewing and updating support tickets
- Create the Service Contract template
- Report Defect status
- Requirements to Source tracing
- Associate Service Release Blueprints to Service Contracts
- Associate Build Packages toService Release Blueprints
- Requirement to Test Case trace
- System of record for Service Monitors.
- System of record for Events.
- Manage the lifecycle of the Service Monitor
- Associate a Test Case to a service.
- Offers available to consumers
- Receive measurements for calculating the KPI measurements
- Ensure follow-on value stream functionality
- Identify the service delivery model
- Provide the Subscription status
- Allow hierarchical relationships between Service Contracts.
- Allow generation of new content
- Associate an IT Initiative with an IT Budget Item
- Calculate the results of compound Service Monitors
- Associate Requirements to Sources
- Use existing Knowledge data to solve a Problem
- Document issues
- Pricing/Costing Policies
- Allow an Event to trigger a Runbook
- Provide Collaboration Function
- Monitor infrastructure (system and network)
- Manage the state and lifecycle of Events
- Create a Service Contract & start measuring
- Manage service roadmaps
- Risk-based security tests
- Manage the Test Case lifecycle
- Manage the state and lifecycle of the change.
- Associate a Service Release Blueprint to Service Catalog Entry(ies)
- Provide Request delivery times information
- Impact & risk assessments minimizing production disruptions
- Collect Usage information from vendor invoices
- Create a Defect from an Incident
- provide fulfillment status information
- Create project portfolio views
- Comply with Policies
- Create Desired Systems using the Service Release Blueprint and Subscription
- Aggregate, track, and report status, resources consumed
- Provide Service Catalog Function
- Automate the delivery of Builds to the Build Package
- Plan and execute tests
- Collect cost of assets
- Collect cost of decomposed sub-services
- Associate Product Release with Test Cases
- Generate Fulfillment Requests from the bound Service Catalog Entry
- Allow a recursive relationship between Product Releases.
- Manage Requirements through the lifecycle of a service.
- Maintain visibility into supplier capacity levels
- Receive IT Initiative information
- Engage fulfillment systems
- Associate the Actual System with the Problem record
- Visibility of IT Policies
- Receive proposed investments for development
- monitor and report the Build results
- Manage the lifecycle of the Defect.
- Receive the Digital Product & design Product Designs
- Associate the Incident and the Actual System
- Select the appropriate fulfillment mechanism
- Instrumentation to capture IT Service empirical data
- Group and Push Demand
- Interaction with IT operations
- Provide information required for creating a Service Catalog Entry
- Information on the Service Level status
- Run security tests
- Associate the Actual System with the Incident
- Update Scope Agreement (Expedited analysis)
- Service discovery.
- Create high-level asset consumption model (Structured ananlysis)
- Consume Defects
- System of record for all Product Designs
- Create an RFC within Change Control
- Provide Subscription information for associated Fulfillment Requests.
- Capture from Business
- Initiate an Interaction or an Incident for Self-Service Support
- Receive estimation about labor and asset configuration
- Associate the Actual System with the Service Monitor & Change
- Coordinate the acquisition of resources
- Monitor security
- Identify strategic IT architectural components
- Instantiate a Service Contract from a Service Release Blueprint
- Associate a Known Error to a Defect
- Associate Event and Actual System
- Create/route a Request to an external service provider
- Create, run, and manage monitors
- Create a new Knowledge based on Problem Management activities
- Group services into a single Offer
- Actuate the project portfolio
- Create a Problem record
- Allow hierarchical relationships between Actual Systems.
- Leverage input from service development.
- The system of record for Service Release Blueprints.
- Monitor customer experience
- Orchestrate the delivery of Requests amongst fulfillment engines
- Receive the development spend
- Associate a Service Release Blueprint to a Release Package.
- Associate changes to Actual Systems
- Receive monitor definitions
- Identify Benefits (Structured ananlysis)
- Create labor consumption model (Structured ananlysis)
- Create the Build
- Associate the Fulfillment Request with the RFC record
- Assess the risk of proposed changes & implementation.
- Usability tests
- Initiate change requests
- Create a Desired System for consumer Subscriptions
- Track Defects
- Allow hierarchical relationships between Runbooks,
- Develop the backlog of Requirements and Defects
- Receive subscribed service charge
- Associate Product Design to one or more Product Releases
- Create and manage IT Investment PoA
- Create new support tickets
- Update Defect details.
- Manage the data flow to provide Requirement information
- Calculate the chargeback/showback
- Provide test execution reports
- Send the labor and asset cost estimates
- Adhere to financial goals and boundary conditions.
- Build and publish tofferings into Offer Catalogs
- Associate Builds to Source
- "What-If" scenarios (Structured ananlysis)
- Providing filter capabilities of the Knowledge
- Associate an IT Initiative to one or more RFCs
- Provide Knowledge Function
- Provide service contract information
- Evaluate proposals on value/cost and risk/criticality
- Manage IT Security and Regulation Policies
- Receive Incident business measurements
- Manage the lifecycle of KPIs.
- Functionality tests
- Allow an Incident to be initiated from an Event.
- Trigger the execution of a Runbook from an Incident
- Break down a single order/request into multiple Fulfillment Requests.
- Track spend for IT Initiatives
- Project Deliverables
- Manage the Product Release
- Communicate decisions
- Update the IT asset inventory
- Review change requests
- Create Proposal (Structured ananlysis)
- System of record for Build Packages.
- Receive Service Monitor definitions
- Calculate and provide the business impact
- Self-service knowledge consumption.
- Allow management of the User Profile
- Instantiate a Service Contract from Offer Management
- Receive the subscribed service charges
- Manage Builds.
- Business impact assessment for incidents
- The system of record for Defects.
- Create automated test scripts
- Maintain traceability of Requirements
- Capture from Service Portfolio
- Create Defects found during testing
- Associate Test Cases to Builds
- Associate a Build to a service.
- Create a deployable package
- Generate service Usage history and activity reports
- Requirements to Policy association
- Access the Knowledge data wihtout support ticket
- Adhere to Policies (Structured ananlysis)
- Review and approve IT Policies
- Supporting keyword search capabilities
- System of record for all Requirements.
- Determine an track operational spend
- Track fulfillment status and completion notifications
- Associate a Product Design to a Logical Service Blueprint.
- Create an Event or alert
- Associate a Service Release Blueprint to Fulfillment Requests
- Create/update a service monitor
- Create Defect data objects
- Drive automation.
- Request IT assets
- Track price a sub-supplier is reporting
- Send operation charge acceptance
- Create architectural artifacts
- Hierarchical relationships between Requirements.
- Register Defects
- Associate a requirement to a service.
- Manage the lifecycle of the Source.
- Fulfill each Offer through the underlying Catalog Compositions
- Monitor usage
- Manage the Runbook lifecycle
- Manage the state of a Requirement.
- Assiciate Requirements
- Submit one or more RFCs required for the IT Initiative
- Break the request down into the IT services
- Periodical Proposal Creation (Structured ananlysis)
- Requirements to a Portfolio Backlog Item association
- Track CPU usage, storage consumption, transaction numbers, ?
- Receive Defect information from a Known Error
- Manage correlation between Events.
- Associate a Runbook with an Actual System.
- Associate Defects to Service Release Blueprints
- Request resources
- Create Incident when an Interaction cannot be associated with an existing Incident
- Manage the Definitive Media Library (DML).
- Providing natural language processing analytics
- Architected to meets the KPIs and SLAs.
- System of record for Runbook
- Create service design specification document
- Associate an IT Initiative to a service.
- Automate the Build Process and Compilation
- Produce a Product Design describing the service
- Maintain traceability between IT Initiatives and applications and service(s)
- Analyze Defects
- push Problem data to Defect Management
- Plan and design tests
- Associate a Requirement to Test Cases
- Initiate creation of an Event or alert
- Provides address IT-related issuesand without engaging IT providers
- Associate a Scope Agreement to one or more IT Initiatives
- Trigger deployment engines
- Create the Actual Systems within Configuration Management
- Enabling self-help and self-healing
- Performance tests
- Store results of the measurements
- Derive the product or program backlogs
- The system of record for Source.
- Submit and/or approve Knowledge data
- The system of record for Actual Systems and associated relationships.
- Vreate an RFC associated to a Problem
- Aggregate Catalog Composition items & external catalogs
- Track the actual spend of a Product Design.
- Traceability between tests and Requirements.
- Recording of patterns of service consumption
- Encrypt sensitive Usage information
- Take actual usage into consideration
- Map and Align IT Policies
- Request standard changes and update Configuration Management
- Associate changes with Events
- Aggregate multiple Knowledge sources.
- Associate Requirements to the Product Design
- Architecture and Logical Service Blueprint meet all Requirements
- Receive Build Packages
- Capture service-level Requirements.
- Ranking of Proposals (Structured ananlysis)
- Provide change data to facilitate root-cause analysis
- Allow a Problem to trigger a Runbook
- Available to users to consume IT services
- Engage external providers
- Acceptance tests
- Rank Knowledge data objects and Conversations
- Associate a Service Release Blueprint to a service.
- Automation of changes
- Associate a Defect to a service.
- Maintain revision history
- Submit Proposals (Structured ananlysis)
- Associate Requirements to Product Design
- Trigger the creation of an RFC
- Trigger the execution of a Runbook from a Problem
- Develop source code and/or infrastructure
- Offers grouped into an Offer Catalog as a collection of consumable items
- Provide service Usage measurements
- Create Scope Agreement
- be the system of record (authoritative source) for all Test Cases.
- Track Exceptions
- Business impact assessment for events
- Associate Product Release with Requirements
- Assiciate Digital Product to portfolio backlog
- Send the consolidated service charges
- Allow hierarchical relationships between Source.
- Prepare test environments.
- Update labor consumption model (Structured ananlysis)
- The data store for the realization of the service
- Identify the new or existing services
- Associate changes with Incidents bi-directionally
- Manage the IT investment lifecycle
- Allow recursive relationships between IT Initiatives.
- Manage the state of the Service Contract.
- Assess current services
- Stress tests
- Maintain the linkage/traceability
- Associate a Runbook with the Actual System
- Facilitate communication with stakeholders.
- Test automation re-use and test scripts.
- Manage and Govern IT Policies
- Associate RFCs to the Problem
- Update consumers on order status at the Subscription level
- Track actual Usage of subscribed IT services
- check and steer resolutions of parallel planned deployments
- Manage the state and lifecycle of a Problem
- Allow an Incident to trigger a Runbook
- Compliancy of architecture and Logical Service Blueprint
- Consolidate the charges from subscribed services
- Create a Portfolio Backlog Item in the backlog
- Send the subscribed service charges
- Assess proposal feasibility
- Structured analysis and approval
- Notification of and collaboration with change stakeholders
- Receive Defects for resolution
- Configuration Requirements
- Problem Requirements
- Pipeline Requirements
- Usage Requirements
- Requirement Requirements
- Engagement Experience Requirements
- Product Portfolio Requirements
- Build Package Requirements
- Service Level Requirements
- Product Design Requirements
- Chargeback Requirements
- Test Requirements
- Incident Requirements
- Source Control Requirements
- Investment Requirements
- Fulfillment Orchestration Requirements
- Offer Requirements
- Order Requirements
- Proposal Requirements
- Policy Requirements
- Change Requirements
- Monitoring Requirements
- Diagnostic & Remediation Requirements
- Composition Experience Requirements
- Release Composition Requirements
- Enterprise Architecture Requirements
- Product Backlog Requirements
- Portfolio Backlog Requirements
- Event Requirements
- Defect Requirements
- Stakeholder
- Actual Product operated according to or exceeding expectation
- Consumable Product Instance
- Digital Product
- Digital Product Vision, Design, and Product Roadmap
- Digital service consumed and operated as agreed
- Increased Value
- New Product Release
- Orderable Service Offer(s)
- Prioritized Digital Product Portfolio and Architecture Roadmap
- Service Subscription
- Stakeholder
- Update of a Vendor Product
- Information security & Risk Management
- Privacy & Data protection
- IT‑governance & strategic management
- AI & algorithmic accountability
- Cloud, software & technical standards
- Sector‑specific compliance
- Stakeholder role
- Chief Information Officer
- Finance Manager
- Compliance policy
- Agile Coach
- Product Owner
- UX/UI Designer
- DevOps Engineer
- Platform Engineer
- Change Manager
- Configuration Manager
- Data Engineer
- Business Domain Architect
- Information Systems Architect
- Security Architect
- Integration Architect
- Technology Domain Architect
- Solution Architect
- Company internal compliance
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- ITIL 3
- ITIL 4
- Capabilities
- IT4IT
- Junction
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Realized by
(Digital Product & Service - Digital Product Value Stream (Product line))
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Composed of
(Digital Product & Service - Quality of Service)
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(Plan the product - Digital Product Value Stream (Product line))
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(Build the product - Digital Product Value Stream (Product line))
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(Deliver the product (as a service) - Digital Product Value Stream (Product line))
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(Guarantee the Service - Digital Product Value Stream (Product line))
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(People Resources - Digital Product Value Stream (Product line) Capability)
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(Technology Resources - Digital Product Value Stream (Product line) Capability)
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(Financial Resources - Digital Product Value Stream (Product line) Capability)
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(Process Resources - Digital Product Value Stream (Product line) Capability)
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(Service Resources - Digital Product Value Stream (Product line) Capability)
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(Portfolio Management - Portfolio Backlog Management)
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(Portfolio Management - Business Demand Management)
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(Portfolio Management - Requirements Management)
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(Manufacturing Management - Product Development Management)
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(Product Development Management - Source Code Managment)
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(Product Development Management - Integration Pipeline Management)
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(Strategy Management - Vendor Technology Lifecycle Management)
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(Test Management - Test Data Management)
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(Product Development Management - Software Bill of Materials Management)
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(Test Management - Security Test Management)
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(Product Development Management - Hardening Management)
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(Test Data Management - Data masking Management)
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(Security Test Management - SAST Mgmt)
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(Security Test Management - DAST Mgmt)
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(Test Management - Mobile Test Management)
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(Mobile Test Management - Mobile Farm Management)
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(Security Test Management - IAST Mgmt)
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(Test Management - Functional Test Management)
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(Test Management - Performance Test Management)
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(Requirements Management - Security Requirements Management)
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(Requirements Management - Privacy Requirements Management)
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(Requirements Management - Data Backup and Recovery Requirements)
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(Test Management - Usability Test Management)
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(Service Delivery Management - Delivery Pipeline Management )
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(Customer Interaction Management - Service Catalog and Offer Management)
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(Service Delivery Management - Capacity Management)
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(Service Delivery Management - Change Enablement Management)
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(Service Consumption Management - Pricing Management)
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(Service Monitoring Management - Event Management)
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(Service Monitoring Management - Performance Monitoring Management)
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(Service Monitoring Management - Availability Monitoring Management)
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(Service Restoration Management - Incident Management)
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(Service Restoration Management - Problem Management)
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(Service Restoration Management - Service Level Management)
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(Enterprise Sourcing & Vendor Management - Sourcing Management)
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(Enterprise Financial Management - Licence Compliance Management)
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(Enterprise Sourcing & Vendor Management - Vendor Contract & Performance Management)
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(Enterprise Business Operations Management - Enterprise Performance & Insight)
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(Human Resource Management - Enterprise Workforce & Talent Mgmt)
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(Enterprise Business Operations Management - Property & Facility Management)
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(Enterprise Business Operations Management - Corporate Marketing and Merchandising)
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(Enterprise Environmental,Social and Governance Management - Information Security GRC Management)
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(Enterprise Business Operations Management - Enterprise Business Strategy & Planning)
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(Identity & Access Management - User Access Management)
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(Identity & Access Management - Authentication Management)
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(Service Security Management - Certificate Management)
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(Service Security Management - Token/Key Management)
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(Service Security Management - Password Management)
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(Identity & Access Management - IAM Governance Management)
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(Identity & Access Management - Cross domain Identity Management)
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(Product Documentation Management - Instruction Manuals Management)
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(Product Documentation Management - Support Documentation Management)
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(Service Restoration Management - Performance & Insight Management)
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(Manufacturing Management - Product Planning & Design Management)
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(Product Planning & Design Management - Release Management)
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(Product Planning & Design Management - Product Backlog Management)
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(Product Planning & Design Management - Change Enablement Management)
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(Customer Interaction Management - Service Desk)
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(Human Resource Management - Organizational Change Management)
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(Enterprise Sourcing & Vendor Management - Contractor Management)
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(Product Development Management - Team Backlog Management)
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(Service Consumption Management - Service Usage Management)
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(Enterprise Financial Management - Accounting Management (Payable/ Receivable))
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(Plan the product - Strategy Management)
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(Build the product - Test management)
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(Build the product - Manufacturing Management)
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(Compliance Resources - Digital Product Value Stream (Product line) Capability)
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(Digital Product Value Stream Map (Assessment) - Strategy & Catalog Assessment)
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(Digital Product Value Stream Map (Assessment) - Value Stream /Process Assessment)
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(Digital Product Value Stream Map (Assessment) - Persona performance Assessment)
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(Digital Product Value Stream Map (Assessment) - Technology performance Assessment)
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(Digital Product Value Stream Map (Assessment) - Financial Performance Assessment)
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(Digital Product Value Stream Map (Assessment) - Compliance Assessment)
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(Evaluate - Explore)
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(Explore - Integrate)
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(Integrate - Deploy)
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(Deploy - Release)
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(Release - Operate)
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(Release - Consume)
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(Consume - Operate)
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(Integrate - Consume)
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(Operate - Consume)
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(Integrate - Explore)
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(Observe - Analyse)
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(Hypothesize - Experiment)
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(Experiment - Conclusion)
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Iterate
(Experiment - Observe)
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(Analyse - Hypothesize)
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(Service Security Management - Identity & Access Management)
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(Service Monitoring Management - Security Monitoring Management)
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(Security Monitoring Management - Fraud Detection Management)
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(Security Monitoring Management - Security Event Management)
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(Security Monitoring Management - Data Protection Management)
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(Security Monitoring Management - Endpoint protection Management)
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(Security Monitoring Management - Security Threat Intelligence Management)
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(Enterprise Sourcing & Vendor Management - Corporate Procurement )
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(Service Restoration Management - Daily Operations Management)
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(Enterprise Financial Management - Cost Management)
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(Enterprise Financial Management - Budget Management)
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(Enterprise Business Operations Management - Stakeholder Management)
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(Information Resources (Create/ Update) - Digital Product Value Stream (Product line) Capability)
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(Application Resources - Digital Product Value Stream (Product line) Capability)
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(Integration Resources - Digital Product Value Stream (Product line) Capability)
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(Digital Product Value Stream Map (Assessment) - Information Quality Assessment)
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(Digital Product Value Stream Map (Assessment) - Integration Quality Assessment)
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(Digital Product Value Stream Map (Assessment) - Application performance Assessment)
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(Digital Product Value Stream Map (Assessment) - Business Impact Assessment)
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(Database Monitoring - Big Data Monitoring)
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(Monitoring - Application Monitoring)
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(Infrastructure Monitoring - Node Monitoring)
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(Infrastructure Monitoring - Cloud Monitoring)
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(Monitoring - Generic Monitoring)
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(Security Monitoring - Endpoint Monitoring)
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(Security Monitoring - Network Security Monitoring)
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(Monitoring - Infrastructure Monitoring)
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(Infrastructure Monitoring - Network Monitoring)
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(Infrastructure Monitoring - Integration Monitoring)
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(Infrastructure Monitoring - System Monitoring)
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(Application Monitoring - User Monitoring)
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(Monitoring - Database Monitoring)
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(Application Monitoring - Transaction Monitoring)
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(Performance Monitoring - Dynamic Monitoring)
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(Monitoring - Performance Monitoring)
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(Infrastructure Monitoring - Media Monitoring)
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(Monitoring - Security Monitoring)
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(Sell Product/ Service Contract - Deploy Desired Service)
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(Deliver Product/ Service Release - Plan Product/ Service Roadmap)
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(Deploy Desired Service - Operate Service Instance)
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(Plan Product/ Service Roadmap - Deliver Product/ Service Release)
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(Release Product/ Service Offer - Sell Product/ Service Contract)
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(Evaluate Business Portfolio - Plan Product/ Service Roadmap)
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(Deliver Product/ Service Release - Release Product/ Service Offer)
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(Deploy Desired Service - Configure Desired Service)
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(Configure Desired Service - Operate Service Instance)
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(Release Product/ Service Offer - Deploy Desired Service)
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(Process Resources - Proactivity)
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(Digital Product Value Stream Map (Assessment) - Culture Assessment)
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(Service Resources - Customer Focus)
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(Financial Resources - Cost/ Service or Profit Center)
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(Information Resources (Create/ Update) - Positve Behavior Influence)
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(Digital Factory - Deliver the product (as a service))
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(Digital Factory - Plan the product)
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(Digital Factory - Build the product)
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(Digital Factory - Guarantee the Service)
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Assigned as
(Stakeholder - Consumer)
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(Enterprise (Supporting Capabilities) - Enterprise Business Operations Management)
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(Enterprise (Supporting Capabilities) - Enterprise Environmental,Social and Governance Management)
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(Enterprise (Supporting Capabilities) - Enterprise Sourcing & Vendor Management)
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(Enterprise (Supporting Capabilities) - Human Resource Management)
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(Enterprise (Supporting Capabilities) - Enterprise Financial Management)
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Associated with
(Stakeholder - Digital Product Value Stream (Product line))
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(Product Development Management - Patch Management)
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(Plan the product - Architecture Management)
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(Architecture Management - Enterprise Architecture Management)
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(Architecture Management - Business Architecture Management)
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(Architecture Management - Technology Architecture Management)
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(Architecture Management - Solution Architecture Management)
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(Architecture Management - Data Architecure Management)
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(Architecture Management - Security Architecture Management)
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(Architecture Management - Application Architecure Management)
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(Architecture Management - Integration Architecture Management)
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(Test Management - Defect Management)
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(Build the product - Test Management)
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(Customer Interaction Management - Service Knowledge Management)
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(Service Delivery Management - Service Request Management)
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(Service Consumption Management - Service Chargeback Management)
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(Customer Interaction Management - Service Interaction Management)
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(Service Consumption Management - Customer Information management)
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(Service Delivery Management - Service Asset Management)
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(Service Monitoring Management - Infrastructure Monitoring Management)
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(Service Monitoring Management - Application Monitoring Management)
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(Service Restoration Management - Information Archiving & Restoration)
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(Policy Mgmt - EA Policy Management)
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(Policy Mgmt - Legal Compliance Policy Management)
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(Requirements Management - Functional & NF Requirements Management)
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(Strategy Management - Policy Mgmt)
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(Policy Mgmt - SW License Policy Management)
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(Policy Mgmt - Privacy policy Management)
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(Policy Mgmt - Information Security Policy Management)
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(Policy Mgmt - IAM Policy Management)
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(Policy Mgmt - DR & Business Continuity Policy Management)
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(Plan the product - Portfolio Management)
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(Enterprise Environmental,Social and Governance Management - Privacy GRC Management)
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(Enterprise Environmental,Social and Governance Management - Process GRC Management)
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(Service Consumption Management - Service Communication Management)
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(Service Monitoring Management - Service Configuration Management)
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(Guarantee the Service - Service Restoration Management)
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(Guarantee the Service - Service Monitoring Management)
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(Deliver the product (as a service) - Service Delivery Management)
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(Deliver the product (as a service) - Service Consumption Management)
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(Deliver the product (as a service) - Service Security Management)
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(Deliver the product (as a service) - Customer Interaction Management)
-
(Build the product - Product Documentation Management)
-
(General Management - 5. Measurement and Reporting Management)
-
(General Management - 2. Continual Improvement)
-
(General Management - 11. Service Financial Management)
-
(General Management - 1. Architecture management)
-
(General Management - 3. Information Security Management)
-
(General Management - 12. Strategy Management)
-
(General Management - 7. Portfolio Management)
-
(General Management - 6. Organisational Change Management)
-
(General Management - 13. Supplier Management)
-
(General Management - 14. Workforce and Talent Management)
-
(General Management - 4. Knowledge Management)
-
(General Management - 10. Risk Management)
-
(General Management - 8. Project Management)
-
(Service Management - 19. Incident Management)
-
(Service Management - 30. Service Request Management)
-
(Service Management - 27. Service Design)
-
(Service Management - 31. Service Validation and Testing)
-
(Service Management - 29. Service Level Management)
-
(Service Management - 20. IT Asset Management)
-
(Service Management - 16. Business Analysis)
-
(Service Management - 15. Availability Management)
-
(Service Management - 25. Service Configuration Management)
-
(Service Management - 17. Capacity and Perfomance Management)
-
(Service Management - 28. Service Desk)
-
(Service Management - 18. Change Enablement)
-
(Service Management - 23. Release Management)
-
(Service Management - 21. Monitoring and Event Management)
-
(Service Management - 22. Problem Management)
-
(Service Management - 24. Service catalogue Management)
-
(Service Management - 26. Service Continuity Management)
-
(Technical Management - 32. Deployment Management)
-
(Technical Management - 33. Infrastructure and Platform Management)
-
(Technical Management - 34. Software Development and Management)
-
(General Management - 9. Relationship Management)
-
(Service Strategy - 1. Strategy Management for IT Services)
-
(Service Strategy - 2. Service Portfolio Management)
-
(Service Strategy - 3. Financial Management for IT Services)
-
(Service Strategy - 4. Demand Management)
-
(Service Strategy - 5. Business Relationship Management)
-
(Service Design - 6. Design Coordination)
-
(Service Design - 7. Service Catalogue Management)
-
(Service Design - 8. Service Level Management)
-
(Service Design - 9. Availability Management)
-
(Service Design - 10. Capacity Management)
-
(Service Design - 11. IT Service Continuity Management)
-
(Service Design - 12. Information Security Management)
-
(Service Design - 13. Supplier Management)
-
(Service Transition - 14. Transition Planning and Support)
-
(Service Transition - 15. Change Management)
-
(Service Transition - 16. Service Asset and Configuration Management)
-
(Service Transition - 17. Release and Deployment Management)
-
(Service Transition - 18. Service Validation and Testing)
-
(Service Transition - 19. Change Evaluation)
-
(Service Transition - 20. Knowledge Management)
-
(Service Operation - 21. Event Management)
-
(Service Operation - 22. Incident Management)
-
(Service Operation - 23. Request Fulfilment)
-
(Service Operation - 24. Problem Management)
-
(Service Operation - 25. Access Management)
-
(Continual Service Improvement - 26. Seven‑Step Improvement Process)
-
(Process Shopping Cart - Shopping Cart)
-
(Resource - Resource)
-
(Business Process - Business Object)
-
(Order from IT Portal - Shopping Cart)
-
(ArchiSoft IT Shop API - ArchiSoft Request)
-
(Log and Categorize Incident - Incident)
-
(Knowledge - Knowledge Item)
-
(Enterprise Architecture - Architecture Roadmap Item)
-
(Close Incident - Incident)
-
(Strategy - Strategic Objective)
-
(Functional Component - Lifecycle Data Object)
-
(Scenario- Solving an Incident using Known Error information - Incident)
-
(Order from IT Portal - User Profile)
-
(Identity - Identity)
-
(Test - Test Plan)
-
(Immediate incident Resolution by 1st line - Incident)
-
(Monitoring - Log)
-
(Business Service - Business Object)
-
(Pipeline - Pipeline)
-
(Order - Subscription)
-
(Release Composition - Product Release)
-
(Usage - Usage Record)
-
(Source Control - Source)
-
(Product Portfolio - Digital Product)
-
(Problem - Problem)
-
(Product Backlog - Product Backlog Item)
-
(Product Design - Product Design)
-
(Chargeback - Chargeback Record)
-
(Consumption Experience - Interaction)
-
(Cost Modeling - Cost Model)
-
(Incident - Incident)
-
(Offer - Service Offer)
-
(Configuration - Actual Product Instance)
-
(Test - Test Case)
-
(Investment - Budget Item)
-
(Build Package - Build Package)
-
(Release Composition - Product Release Blueprint)
-
(Requirement - Requirement)
-
(Fulfillment Orchestration - Desired Product Instance)
-
(Diagnostics & Remediation - Runbook)
-
(Chargeback - Chargeback Contract)
-
(Monitoring - Service Monitor)
-
(Change - Change)
-
(Defect - Defect)
-
(Enterprise Architecture - Value Stream)
-
(Offer - Service Offer Catalog)
-
(Service Level - KPI)
-
(Portfolio Backlog - Portfolio Backlog Item)
-
(Enterprise Architecture - Architecture Blueprint)
-
(Proposal - Scope Agreement)
-
(Order - Order)
-
(Policy - Policy)
-
(Event - Event)
-
(Service Level - Service Contract)
-
(Fulfillment - Fulfillment Book)
-
(Identity - Entitlement)
-
(Strategy - Strategic Theme)
-
(Strategy - Strategic Theme)
-
(Run (Detect to Correct) - Configuration Management)
-
(Build (Requirement to Deploy) - Product Backlog Management)
-
(Consume - Customer/User Support)
-
(Deliver (Request to Fulfill) - Asset Management)
-
(Plan (Strategy to Portfolio) - Strategy Management)
-
(Run (Detect to Correct) - Continuity Management)
-
(Deliver (Request to Fulfill) - Service Catalog Management)
-
(Plan (Strategy to Portfolio) - Portfolio)
-
(Deliver (Request to Fulfill) - Product Sales Management)
-
(Run (Detect to Correct) - Availability Management)
-
(Plan (Strategy to Portfolio) - Demand Management)
-
(Run (Detect to Correct) - Identity and Access Management)
-
(Build (Requirement to Deploy) - Requirements Management)
-
(Run (Detect to Correct) - Performance Management)
-
(Sourcing & Vendor Management - Contract Management)
-
(Fulfill - Asset Management)
-
(Run (Detect to Correct) - Assure)
-
(Sourcing & Vendor Management - Vendor Management)
-
(Sourcing & Vendor Management - Procurement Management)
-
(Consume - Request Management)
-
(Portfolio - Portfolio Backlog Management)
-
(Strategy - Customer Relationship Management)
-
(Assure - Availability Management)
-
(Develop - Product Development)
-
(Build (Requirement to Deploy) - Test Management)
-
(Support - Knowledge Management)
-
(Run (Detect to Correct) - Service Level Management)
-
(Deliver (Request to Fulfill) - Customer/User Support)
-
(IT4IT - L2 Grouping)
-
(Strategy - Strategy Management)
-
(Build (Requirement to Deploy) - Test)
-
(Plan (Strategy to Portfolio) - Product Portfolio Management)
-
(Test - Defect Management)
-
(Develop - Requirements Management)
-
(Deliver (Request to Fulfill) - Request Management)
-
(L2 Grouping - Capability)
-
(Plan (Strategy to Portfolio) - Strategy)
-
(Deliver (Request to Fulfill) - Vendor Management)
-
(Build (Requirement to Deploy) - Product Development)
-
(Intelligence & Reporting - Measurement & Reporting)
-
(Run (Detect to Correct) - Problem Management)
-
(Run (Detect to Correct) - Support)
-
(Assure - Configuration Management)
-
(Assure - Operations Management)
-
(Fulfill - Deployment Management)
-
(Consume - Service Catalog Management)
-
(Develop - Product Design Management)
-
(Plan (Strategy to Portfolio) - Customer Relationship Management)
-
(Assure - Performance Management)
-
(Deliver (Request to Fulfill) - Financial Management)
-
(Assure - Event Management)
-
(Assure - Continuity Management)
-
(Build (Requirement to Deploy) - Defect Management)
-
(Build (Requirement to Deploy) - Release Management)
-
(Strategy - Architecture Management)
-
(Assure - Capacity Management)
-
(Develop - Product Backlog Management)
-
(Build (Requirement to Deploy) - Product Design Management)
-
(Deliver (Request to Fulfill) - Consume)
-
(Build (Requirement to Deploy) - Develop)
-
(Support - Service Level Management)
-
(Financial Management - Financial Management)
-
(Collaboration & Communication - Collaboration)
-
(Governance, Risk, & Compliance - Risk Management)
-
(Run (Detect to Correct) - Incident Management)
-
(Portfolio - Demand Management)
-
(Deliver (Request to Fulfill) - Fulfill)
-
(IT4IT - Supporting)
-
(Run (Detect to Correct) - Capacity Management)
-
(Deliver (Request to Fulfill) - Procurement Management)
-
(Fulfill - Change Management)
-
(Strategy - Policy Management)
-
(Run (Detect to Correct) - Operations Management)
-
(Portfolio - Product Portfolio Management)
-
(Plan (Strategy to Portfolio) - Policy Management)
-
(Plan (Strategy to Portfolio) - Architecture Management)
-
(Run (Detect to Correct) - Knowledge Management)
-
(Run (Detect to Correct) - Measurement & Reporting)
-
(Consume - Identity and Access Management)
-
(IT4IT - Run (Detect to Correct))
-
(IT4IT - Build (Requirement to Deploy))
-
(IT4IT - Plan (Strategy to Portfolio))
-
(IT4IT - Deliver (Request to Fulfill))
-
(Test - Test Management)
-
(Consume - Product Sales Management)
-
(Run (Detect to Correct) - Event Management)
-
(Develop - Release Management)
-
(Support - Incident Management)
-
(Support - Problem Management)
-
(Workforce Management - Workforce Management)
-
(L1 Grouping - L2 Grouping)
-
(Governance, Risk, & Compliance - Compliance Management)
-
(Run (Detect to Correct) - Change Management)
-
(Operate - IT4IT Value Streams)
-
(Configuration Information - Configuration Management)
-
(ArchiSurance End User - IT Service Requestor)
-
(Collaboration Technology - Collaboration)
-
(Request Virtual Host - Request Software)
-
(Product Development Information - Product Development)
-
(PRO-FIT IT Request Portal - PRO-FIT IT Request Shopping Cart Store)
-
(Legally Yours Cloud Request Rationalisation - Legally Yours Cloud Request Store)
-
(Accounting Technology - Financial Management)
-
(PRO-FIT LAN - PRO-FIT)
-
(Node - Functional Component Software)
-
(Availability Management Technology - Availability Management)
-
(Procurement Technology - Procurement Management)
-
(Product Backlog HR - Product Backlog Management)
-
(Legally Yours Request Rationalisation - Legally Yours IT Request Rationalisation Software)
-
(Incident Management HR - Incident Management)
-
(Workforce Management HR - Workforce Management)
-
(Performance Management HR - Performance Management)
-
(Home & Away IT Fulfilment - Home & Away IT Change Store)
-
(Product Design Applications - Product Design Management)
-
(Product Development HR - Product Development)
-
(Knowledge Applications - Knowledge Management)
-
(Shopping Cart Virtual Host - ArchiTech Offer Consumption Software)
-
(Contract Applications - Contract Management)
-
(Policy Applications - Policy Management)
-
(Customer Relationship Management Technology - Customer Relationship Management)
-
(Asset Management Technology - Asset Management)
-
(Deployment Management Technology - Deployment Management)
-
(Problem Mangement Applications - Problem Management)
-
(Contract Information - Contract Management)
-
(Capacity Management Technology - Capacity Management)
-
(Home & Away Cloud Request Portal - Home & Away Cloud Request Shopping Cart Store)
-
(Legally Yours Cloud Request Portal - Legally Yours Cloud Request Shopping Cart Store)
-
(Performance Applications - Performance Management)
-
(Continuity Technology - Continuity Management)
-
(Procurement Information - Procurement Management)
-
(Strategy and Goals Technology - Strategy Management)
-
(Product Development Technology - Product Development)
-
(Product Backlog Information - Product Backlog Management)
-
(ProFit Offering Catalog Virtual Host - ProFit Catalog Software)
-
(Defect Management Information - Defect Management)
-
(Change Management Technology - Change Management)
-
(Strategy and Goals Information - Strategy Management)
-
(Architecture Information - Architecture Management)
-
(Home & Away Legacy IT Fulfilment - Home & Away Legacy IT Change Store)
-
(Accounting Information - Financial Management)
-
(Performance Information - Performance Management)
-
(Knowledge Technology - Knowledge Management)
-
(Continuity Applications - Continuity Management)
-
(Portfolio Backlog Management HR - Portfolio Backlog Management)
-
(Service Level Information - Service Level Management)
-
(ArchiSoft Virtual Cloud Host 2 - ArchiSoft Shopping Cart Store)
-
(Home & Away Request Portal - Home & Away IT Request Shopping Cart Store)
-
(IT Operations Information - Operations Management)
-
(Finance Applications - Financial Management)
-
(Compliance Technology - Compliance Management)
-
(Release HR - Release Management)
-
(VLAN - ArchiSoft Virtual Cloud Host 1)
-
(Procurement Applications - Procurement Management)
-
(Capacity Management Applications - Capacity Management)
-
(ArchiSoft Virtual Cloud Host 2 - ArchiSoft IT Shop)
-
(IT Service Requestor - Order from IT Portal)
-
(Demand HR - Demand Management)
-
(Product Design Technology - Product Design Management)
-
(Defect Management Applications - Defect Management)
-
(Requirements Applications - Requirements Management)
-
(Request Applications - Request Management)
-
(Policy HR - Policy Management)
-
(PRO-FIT Request Rationalisation - PRO-FIT Request Rationalisation Software)
-
(Architecture HR - Architecture Management)
-
(Workforce Management Information - Workforce Management)
-
(Performance Technology - Performance Management)
-
(Event Management HR - Event Management)
-
(PRO-FIT Fulfilment - PRO-FIT Change Store)
-
(Deployment Management Applications - Deployment Management)
-
(Tests Technology - Test Management)
-
(Legally Yours Request Rationalisation - Legally Yours IT Request Store)
-
(PRO-FIT LAN - PRO-FIT Fulfilment)
-
(Compliance Information - Compliance Management)
-
(Product Portfolio Management Information - Product Portfolio Management)
-
(Home & Away Legacy IT Fulfilment - Home & Away Legacy IT Change Software)
-
(Defect Management Technology - Defect Management)
-
(Asset Management Applications - Asset Management)
-
(Architecture Technology - Architecture Management)
-
(Knowledge Information - Knowledge Management)
-
(Request HR - Request Management)
-
(ProFit Portal Virtual Host 1 - ProFit Collaboration Portal Software)
-
(Customer/User Technology - Customer/User Support)
-
(Product Backlog Technology - Product Backlog Management)
-
(Legally Yours Cloud Request Portal - Legally Yours Cloud Request Portal Software)
-
(Product Design HR - Product Design Management)
-
(Incident Management Applications - Incident Management)
-
(Contract HR - Contract Management)
-
(Portfolio Backlog Management Information - Portfolio Backlog Management)
-
(Customer Relationship Management Information - Customer Relationship Management)
-
(Product Portfolio Management Technology - Product Portfolio Management)
-
(Product Backlog Applications - Product Backlog Management)
-
(Release Technology - Release Management)
-
(Legally Yours Cloud Request Rationalisation - Legally Yours Cloud Request Rationalisation Software)
-
(Portfolio Backlog Management Technology - Portfolio Backlog Management)
-
(Availability Management Information - Availability Management)
-
(Compliance HR - Compliance Management)
-
(Contract Technology - Contract Management)
-
(Service Catalog HR - Service Catalog Management)
-
(Event Management Information - Event Management)
-
(Customer/User Applications - Customer/User Support)
-
(Legally Yours Cloud Fulfilment - Legally Yours Cloud Change Store)
-
(Tests HR - Test Management)
-
(Architecture Applications - Architecture Management)
-
(Product Sales HR - Product Sales Management)
-
(Requirements HR - Requirements Management)
-
(Service Measurement & Reporting Applications - Measurement & Reporting)
-
(ArchiSoft Virtual Host 1 - ArchiSoft Request)
-
(Accounting HR - Financial Management)
-
(Identity and Access Management Information - Identity and Access Management)
-
(Request Information - Request Management)
-
(Demand Technology - Demand Management)
-
(Requirements Technology - Requirements Management)
-
(Service Level HR - Service Level Management)
-
(User - Role)
-
(Risk Management Applications - Risk Management)
-
(Problem Management HR - Problem Management)
-
(Accounting Applications - Financial Management)
-
(Service Level Applications - Service Level Management)
-
(Home & Away Cloud Request Rationalisation - Home & Away Cloud Request Store)
-
(Finance HR - Financial Management)
-
(Collaboration HR - Collaboration)
-
(Incident Management Technology - Incident Management)
-
(Role - Business Process)
-
(Workforce Management Applications - Workforce Management)
-
(Finance Technology - Financial Management)
-
(PRO-FIT Cloud Request Portal - PRO-FIT Cloud Request Shopping Cart Store)
-
(Product Sales Applications - Product Sales Management)
-
(Service Catalog Information - Service Catalog Management)
-
(ProFit Portal Virtual Host 2 - ProFit Request Portal Software)
-
(Incident Management Information - Incident Management)
-
(Risk Management Information - Risk Management)
-
(Customer Relationship Management HR - Customer Relationship Management)
-
(Policy Information - Policy Management)
-
(Problem Management Information - Problem Management)
-
(Service Management Virtual Host - ProFit Service Management Software)
-
(Demand Information - Demand Management)
-
(Product Sales Information - Product Sales Management)
-
(Continuity Information - Continuity Management)
-
(Change Management Information - Change Management)
-
(Asset Management Information - Asset Management)
-
(Requirements Information - Requirements Management)
-
(Procurement HR - Procurement Management)
-
(Identity and Access Management HR - Identity and Access Management)
-
(PRO-FIT Request Rationalisation - PRO-FIT Request Store)
-
(Configuration Technology - Configuration Management)
-
(Home & Away Request Rationalisation - Home & Away IT Request Store)
-
(Defect Management HR - Defect Management)
-
(Customer Relationship Management Applications - Customer Relationship Management)
-
(Customer/User HR - Customer/User Support)
-
(IT Operations Applications - Operations Management)
-
(Problem Management Technology - Problem Management)
-
(Configuration HR - Configuration Management)
-
(Finance Information - Financial Management)
-
(ProFit Offering Catalog Virtual Host - Offer Catalog Store)
-
(Vendor Management Applications - Vendor Management)
-
(ArchiSoft Virtual Host 1 - ArchiSoft Request Store)
-
(Home & Away IT Fulfilment - Home & Away IT Change Software)
-
(Node - Data Object Software)
-
(Product Portfolio Management HR - Product Portfolio Management)
-
(Tests Information - Test Management)
-
(Product Design Information - Product Design Management)
-
(Continuity HR - Continuity Management)
-
(Deployment Management Information - Deployment Management)
-
(ArchiSoft LAN - ArchiSoft Virtual Host 1)
-
(Home & Away Cloud Fulfilment - Home & Away Cloud Change Software)
-
(Asset Management HR - Asset Management)
-
(Availability Management HR - Availability Management)
-
(Service Measurement & Reporting Technology - Measurement & Reporting)
-
(IT Operations HR - Operations Management)
-
(Event Management Technology - Event Management)
-
(Collaboration Applications - Collaboration)
-
(Service Level Technology - Service Level Management)
-
(ArchiSoft Virtual Cloud Host 1 - ArchiSoft IT Portal)
-
(Release Information - Release Management)
-
(Risk Management HR - Risk Management)
-
(Request Virtual Host - Subscription Store)
-
(Legally Yours LAN - Legally Yours)
-
(PRO-FIT Cloud Request Portal - PRO-FIT Cloud Request Portal Software)
-
(Resource - L3 Grouping)
-
(Tests Applications - Test Management)
-
(PRO-FIT Fulfilment - PRO-FIT Change Software)
-
(Availability Applications - Availability Management)
-
(Strategy and Goals HR - Strategy Management)
-
(Capacity Management HR - Capacity Management)
-
(Legally Yours Cloud Fulfilment - Legally Yours Cloud Change Software)
-
(Identity and Access Management Applications - Identity and Access Management)
-
(Home & Away LAN - Home & Away)
-
(ProFit Data Center - ProFit Portal Virtual Host 2)
-
(Service Catalog Technology - Service Catalog Management)
-
(ArchiSoft Virtual Cloud Host 1 - ArchiSoft User Profile Store)
-
(Product Sales Technology - Product Sales Management)
-
(Capacity Management Information - Capacity Management)
-
(IT Operations Technology - Operations Management)
-
(Event Management Applications - Event Management)
-
(Legally Yours IT Request Portal - Legally Yours IT Request Portal Software)
-
(PRO-FIT IT Request Portal - PRO-FIT IT Request Portal Software)
-
(Knowledge HR - Knowledge Management)
-
(Change Management HR - Change Management)
-
(Release Applications - Release Management)
-
(Strategy and Goals Applications - Strategy Management)
-
(Portfolio Backlog Management Applications - Portfolio Backlog Management)
-
(Compliance Applications - Compliance Management)
-
(Identity and Access Management Technology - Identity and Access Management)
-
(Service Catalog Applications - Service Catalog Management)
-
(Legally Yours IT Request Portal - Legally Yours IT Request Shopping Cart Store)
-
(VLAN - ArchiSoft Virtual Cloud Host 2)
-
(Policy Technology - Policy Management)
-
(Product Portfolio Management Applications - Product Portfolio Management)
-
(Service Measurement & Reporting Information - Measurement & Reporting)
-
(ProFit Data Center - ProFit Offering Catalog Virtual Host)
-
(ProFit Portal Virtual Host 2 - User Profile Store)
-
(Shopping Cart Virtual Host - Shopping Cart Store)
-
(Event Resolution (Fully Automated) - Event Resolution (Fully Automated))
-
(ProFit Data Center - Shopping Cart Virtual Host)
-
(ProFit Data Center - Request Virtual Host)
-
(Home & Away Request Portal - Home & Away IT Request Portal Software)
-
(Change Management Applications - Change Management)
-
(Vendor Management Technology - Vendor Management)
-
(Risk Management Technology - Risk Management)
-
(Vendor Management Information - Vendor Management)
-
(Home & Away Cloud Fulfilment - Home & Away Cloud Change Store)
-
(Request Technology - Request Management)
-
(Legally Yours IT Fulfilment - Legally Yours IT Change Software)
-
(Workforce Management Technology - Workforce Management)
-
(Configuration Applications - Configuration Management)
-
(Legally Yours IT Fulfilment - Legally Yours IT Change Store)
-
(Home & Away Cloud Request Portal - Home & Away Cloud Request Portal Software)
-
(Demand Applications - Demand Management)
-
(Home & Away Request Rationalisation - Home & Away IT Request Rationalisation Software)
-
(Collaboration Information - Collaboration)
-
(Vendor Management HR - Vendor Management)
-
(Product Development Applications - Product Development)
-
(Deployment Management HR - Deployment Management)
-
(Home & Away Cloud Request Rationalisation - Home & Away Cloud Request Rationalisation Software)
-
(ProFit Data Center - ProFit Portal Virtual Host 1)
-
(Service Measurement & Reporting HR - Measurement & Reporting)
-
(Customer/User Information - Customer/User Support)
-
(ProFit Data Center - Service Management Virtual Host)
-
(Desired Product Instance - Resource)
-
(Resource - Usage Record)
-
(Policy - Architecture Roadmap Item)
-
(Service Monitor - Log)
-
(TS 2: PRO-FIT Request Portal - TS 3: One Cloud Request Portal)
-
(Lifecycle Data Object - Value Stage)
-
(Lifecycle Data Object - Functional Component)
-
(ArchiSoft Request - ArchiSoft Request Store)
-
(Development Team - Design & Develop)
-
(Consumer - Accept & Publish Release)
-
(Architecture Roadmap Item - Strategic Objective)
-
(Operations Manager - Design & Develop)
-
(Operations Manager - Publish Service Offer)
-
(Operations Manager - Resolve Issue)
-
(Support Specialist - Detect Issue)
-
(Product Architect - Accept & Publish Release)
-
(ArchiSoft IT Shop - ArchiSoft Shopping Cart Store)
-
(Enterprise Architect - Identify Gaps)
-
(Identity - Interaction)
-
(Consumer - Propose Investments)
-
(Enterprise Architect - Gather Influencers)
-
(Operations Manager - Implement Service Offer)
-
(Enterprise Architect - Design & Develop)
-
(Chargeback - Accounting Applications)
-
(Incident - Service Contract)
-
(Development Team - Publish Service Offer)
-
(Test Specialist - Design & Develop)
-
(Product Backbone Data Object - Lifecycle Data Object)
-
(TS 1: New Request Portal - TS 2: PRO-FIT Request Portal)
-
(Consumption Experience - Service Catalog Applications)
-
Associated with
(Consumer - Increased Value)
-
(Essential Service - Business Service)
-
(Product Design - Product Release)
-
(Lifecycle Data Object - Lifecycle Data Object)
-
(Product Backlog Item - Product Design)
-
(Product Architect - Plan Product Release)
-
(Fulfillment Book - Desired Product Instance)
-
(Desired Product Instance - Subscription)
-
(Product Manager - Prioritize Backlog Items)
-
(Portfolio Backlog Item - Strategic Objective)
-
(Operations Manager - Plan & Approve Deployment)
-
(Operations Manager - Propose Investments)
-
(Consumer - Publish Service Offer)
-
(Enterprise Architect - Propose Investments)
-
(Enterprise Architecture - Architecture Applications)
-
(Operations Manager - Diagnose Issue)
-
(Product Release - Build Package)
-
(Business Stakeholder - Propose Investments)
-
(Actual Product Instance - Service Contract)
-
(User Profile - Shopping Cart)
-
(Enterprise Architect - Define Backlog Mandates)
-
(Business Stakeholder - Design & Develop)
-
(Portfolio Backlog Item - Policy)
-
(Policy - Design & Develop)
-
(Change - Change Management Applications)
-
(Product Release Blueprint - Service Offer)
-
(Consumer - Select an Offer)
-
(Digital Product - Product Design)
-
(Policy - Policy Applications)
-
(ArchiSoft IT Portal - ArchiSoft User Profile Store)
-
(Product Portfolio Manager - Identify Gaps)
-
(Product Manager - Agree to Service Offer)
-
(Product Release - Desired Product Instance)
-
(Development Team - Build, Integrate, & Test)
-
(Business Stakeholder - Finalize Roadmap & Scope Agreement)
-
(Security Officer - Build, Integrate, & Test)
-
(Subscription - Identity)
-
(Value Stream - Architecture Roadmap Item)
-
(Consumer - Detect Issue)
-
(Development Team - Plan Product Release)
-
(Fulfillment Book - Build, Integrate, & Test)
-
(Requirement - Build, Integrate, & Test)
-
(Fulfillment Orchestration - Procurement Applications)
-
(Development Team - Resolve Issue)
-
(Service Level - Service Level Applications)
-
(Consumer - Plan Product Release)
-
(IT Operations - Availability - Availability Applications)
-
(Product Manager - Propose Investments)
-
(Product Release - Service Offer)
-
(PRO-FIT Change Software - PRO-FIT Change Store)
-
(Source Control - Product Development Applications)
-
(Capability - Stakeholder)
-
(Resource - Asset Management Applications)
-
(Source - Build, Integrate, & Test)
-
(Product Manager - Select an Offer)
-
(Operations Manager - Fulfill Deployment)
-
(Consumer - Define Backlog Mandates)
-
(Usage - Vendor Management Applications)
-
(Product Backlog - Product Backlog Applications)
-
(IT Operations - Capacity Planning - Capacity Management Applications)
-
(Defect - Plan Product Release)
-
(Operations Manager - Accept & Publish Release)
-
(Test - Tests Applications)
-
(Policy - Plan Product Release)
-
(Development Team - Diagnose Issue)
-
(Product Architect - Build, Integrate, & Test)
-
(Chargeback - Vendor Management Applications)
-
(Operations Manager - Plan Product Release)
-
(Policy - Architecture Applications)
-
(External Stakeholder - Propose Investments)
-
(Operate - Consumer)
-
(Baseline: 6 IT Request Portals - TS 1: New Request Portal)
-
(Consumer - Agree to Service Offer)
-
(Business Stakeholder - Define Backlog Mandates)
-
(Test Case - Build, Integrate, & Test)
-
(Product Manager - Design & Develop)
-
(Consumer - Build, Integrate, & Test)
-
(Consumer - Diagnose Issue)
-
(Enterprise Architect - Refine Product Backlog)
-
(Proposal - Product Portfolio Management Applications)
-
(Test Specialist - Publish Service Offer)
-
(Development Team - Detect Issue)
-
(Product Manager - Accept & Publish Release)
-
(Operate - Digital service consumed and operated as agreed)
-
(Consumer - Resolve Issue)
-
(Product Design - Product Design Applications)
-
(Business Stakeholder - Plan Product Release)
-
(Knowledge Item - Interaction)
-
(Usage - Accounting Applications)
-
(Product Backbone Data Object - Product Backbone Data Object)
-
(Identity - Order)
-
(Fulfillment Orchestration - Request Applications)
-
(ArchiSoft IT Portal - ArchiSoft Shopping Cart Store)
-
(Runbook - Incident)
-
(Consumption Experience - Request Applications)
-
(Enterprise Architect - Finalize Roadmap & Scope Agreement)
-
(Product Manager - Refine Product Backlog)
-
(Service Monitor - Event)
-
(Knowledge Item - Problem)
-
(Test Plan - Test Case)
-
(Development Team - Implement Service Offer)
-
(Product Manager - Implement Service Offer)
-
(Catalog Manager - Implement Service Offer)
-
(Consumer - Subscribe to Service Offer)
-
(Build Package - Product Development Applications)
-
(Incident - Incident Management Applications)
-
(Requirement - Requirements Applications)
-
(Test Plan - Build, Integrate, & Test)
-
(Knowledge Item - Incident)
-
(Product Manager - Define Service Offer)
-
(Desired Product Instance - Actual Product Instance)
-
(Catalog Manager - Publish Service Offer)
-
(Configuration - Configuration Applications)
-
(Test Specialist - Plan Product Release)
-
(Portfolio Backlog Item - Plan Product Release)
-
(Digital Product - Consumer)
-
(Enterprise Architect - Prioritize Backlog Items)
-
(Diagnostics & Remediation - IT Operations Applications)
-
(Stakeholder - Value Stage)
-
(Security Officer - Accept & Publish Release)
-
(Product Portfolio Manager - Refine Product Backlog)
-
(Problem - Deliver (Request to Fulfill))
-
(Order - Request Applications)
-
(Chargeback - Procurement Applications)
-
(Knowledge - Deliver (Request to Fulfill))
-
(Business Stakeholder - Agree to Service Offer)
-
(Problem - Plan Product Release)
-
(Entitlement - Identity)
-
(IT4IT Value Streams - Digital Product)
-
(Increased Value - )
-
(Functional Component - Capability)
-
(Product Manager - Publish Service Offer)
-
(Consumer - Design & Develop)
-
(IT Operations - Intelligence, Trending, Proactive Alerting - Continuity Applications)
-
(Test Plan - Pipeline)
-
(Operations Manager - Detect Issue)
-
(Test Specialist - Build, Integrate, & Test)
-
(Runbook - Event)
-
(Consumer - Publish Service Status)
-
(Monitoring - Service Measurement & Reporting Applications)
-
(Service Offer - Subscription)
-
(Digital Product - Source)
-
(Subscription - Service Contract)
-
(Support Specialist - Provide Service Support)
-
(Product Portfolio - Product Portfolio Management Applications)
-
(Product Manager - Identify Gaps)
-
(Test Specialist - Implement Service Offer)
-
(Product Architect - Design & Develop)
-
(Risk Analyst - Accept & Publish Release)
-
(Event - Event Management Applications)
-
(Operations Manager - Validate Deployment)
-
(Functional Component - Application)
-
(Digital Product - Scope Agreement)
-
(Product Manager - Gather Influencers)
-
(Business Stakeholder - Prioritize Backlog Items)
-
(Business Stakeholder - Accept & Publish Release)
-
(Portfolio Backlog - Demand Applications)
-
(Product Release - Defect)
-
(Architecture Roadmap Item - Portfolio Backlog Item)
-
(Product Portfolio Manager - Plan Product Release)
-
(External Stakeholder - Define Backlog Mandates)
-
(Catalog Manager - Select an Offer)
-
(Test Specialist - Design & Develop)
-
(Product Release - Desired Product Instance)
-
(Business Stakeholder - Build, Integrate, & Test)
-
(Product Manager - Validate Deployment)
-
(Business Stakeholder - Refine Product Backlog)
-
(TS 3: One Cloud Request Portal - Target State: One Cloud Based IT Request Portal)
-
(Shopping Cart - Request)
-
(Service Offer - Order)
-
(Incident - Interaction)
-
(Operations Manager - Define Backlog Mandates)
-
(ArchiSoft Shopping Cart Store - ArchiSoft IT Shop)
-
(Support Specialist - Validate Deployment)
-
(Defect - Defect Management Applications)
-
(Problem - Problem Mangement Applications)
-
(Release Composition - Release Applications)
-
(Investment - Finance Applications)
-
(Create Offer Catalog - Service Catalog Management)
-
(Event Resolution (Fully Automated) - Incident Management)
-
(Update Catalog Item - Service Catalog Management)
-
(Product Portfolio - Deliver (Request to Fulfill))
-
(Actual Product Instance - Event)
-
(Manage Incident - Incident Management)
-
(Chargeback Record - Usage Record)
-
(Create Service Model - Product Design)
-
(Execute Test - Test Management)
-
(Subscription - Chargeback Contract)
-
(Request IT Budget - Finance)
-
(Accounting - Chargeback Items Created)
-
(Create IT Service Portfolio - Product Portfolio Management)
-
(Release Composition - Run (Detect to Correct))
-
(Execute Test - Product Development)
-
(Manage RFC - Change Management)
-
(Actual System CI Created - Configuration Mgmt)
-
(Create Vendor Request - Vendor Mgmt)
-
(Provide Monitoring Information - Srv Measurement & Reporting)
-
(Problem - Build (Requirement to Deploy))
-
(Route Fulfillment Request - Procurement)
-
(Configuration - Deliver (Request to Fulfill))
-
(Portfolio Backlog - Run (Detect to Correct))
-
(Change Updated - Service Request Management)
-
(Create Catalog Item - Service Catalog Management)
-
(Provide Initiative Information - Backlog Management)
-
(Track Fulfillment Status - Procurement)
-
(Change Updated - Change Management)
-
(Portfolio Backlog Item - Scope Agreement)
-
(Release & Deployment Management - SLA Framework Activated)
-
(Decompose Request - Service Request Management)
-
(Manage "What If Scenario - Product Portfolio Management)
-
(User Support Interaction Management - Incident Created)
-
(Chargeback - Build (Requirement to Deploy))
-
(Search Knowledge - Knowledge Management)
-
(Business Demand Created - Customer Relationship Management)
-
(Service Request Management - Release Created)
-
(Fulfillment Orchestration - Run (Detect to Correct))
-
(Service Offer Catalog - Service Offer)
-
(Build Package - Product Release Blueprint)
-
(Create SLA Instance - Service Level Management)
-
(Offer - Plan (Strategy to Portfolio))
-
(Create IT Asset Request - Asset Management)
-
(Release & Deployment Management - Event Management Framework Activated)
-
(IT Operations - Intelligence, Trending, Proactive Alerting - Srv Measurement & Reporting)
-
(Release & Deployment Management - Start Operations triggered)
-
(Release & Deployment Management - Actual System CI Created)
-
(Deliver (Request to Fulfill) - Change Management)
-
(Event Resolution (Fully Automated) - Srv Measurement & Reporting)
-
(IT Policy Created - Policy Management)
-
(Desired Product Instance - Actual Product Instance)
-
(Configuration - Supporting)
-
(Investment - Plan (Strategy to Portfolio))
-
(Manage Architecture - Architecture)
-
(Subscription - Service Contract)
-
(Create Actual System - Configuration Mgmt)
-
(Provide Chargeback info - Vendor Mgmt)
-
(Vendor Mgmt - Knowledge Article Requested)
-
(Deliver (Request to Fulfill) - Release & Deployment Management)
-
(Actual Product Instance - Incident)
-
(Event Resolution (Fully Automated) - Event Management)
-
(Defect Created - Defect Management)
-
(Release & Deployment Management - Security & Access Framework Activated)
-
(Problem - Defect)
-
(Request Offer - Service Request Management)
-
(Demand Created - Demand Management)
-
(Register RFC - Change Management)
-
(Update IT Budget - Finance)
-
(Monitoring - Deliver (Request to Fulfill))
-
(Usage - Supporting)
-
(Problem - Plan (Strategy to Portfolio))
-
(Create Chargeback Contract - Accounting)
-
(Start Operations triggered - IT Operations Management)
-
(Create requirement - Requirements Management)
-
(Route Fulfillment Request - Vendor Mgmt)
-
(Publish Offer Catalog - Service Catalog Management)
-
(Perform Remediation - IT Operations Management)
-
(Proposal - Supporting)
-
(Order - Run (Detect to Correct))
-
(Track Fulfillment Status - Service Request Management)
-
(Product Portfolio - Build (Requirement to Deploy))
-
(Release Updated - Service Request Management)
-
(IT Strategy Created - Strategy and Goal Mgmt)
-
(Update IT Initiative - Backlog Management)
-
(SLA Framework Activated - Service Level Management)
-
(Change - Build (Requirement to Deploy))
-
(Search Knowledge - User Support Interaction Management)
-
(Create Problem - Problem Management)
-
(Submit Version - Product Development)
-
(Subscription - Desired Product Instance)
-
(Knowledge Management - Knowledge Article Requested)
-
(User Profile Store - Offer Catalog Store)
-
(Problem - Portfolio Backlog Item)
-
(Request Labor Resources - Workforce Management)
-
(Service Level - Deliver (Request to Fulfill))
-
(Create Incident - Incident Management)
-
(Change Created - Change Management)
-
(Provide Actual System Information - Configuration Mgmt)
-
(Product Backlog - Plan (Strategy to Portfolio))
-
(Provide Chargeback info - Procurement)
-
(Monitoring Activated - Srv Measurement & Reporting)
-
(Create Fulfillment Request - Service Request Management)
-
(IT Operations - Availability - Run (Detect to Correct))
-
(Chargeback Contract - Chargeback Record)
-
(Problem - Actual Product Instance)
-
(Problem - Supporting)
-
(Fulfillment Orchestration - Build (Requirement to Deploy))
-
(Create IT Architecture - Architecture)
-
(Incident identified by end user - Incident Management)
-
(Product Design - Plan (Strategy to Portfolio))
-
(Change Updated - Asset Management)
-
(Order - Build (Requirement to Deploy))
-
(Notify Fulfillment - Service Request Management)
-
(Track Fulfillment Status - Vendor Mgmt)
-
(Actual Product Instance - Service Monitor)
-
((IT Service) Perf. Mgmt - Requirements for Engineering Created)
-
(Update Policy - Policy Management)
-
(Create Scope Agreement - Product Portfolio Management)
-
(Service Level - Build (Requirement to Deploy))
-
(Provide Chargeback info - Accounting)
-
(Digital Product - Policy)
-
(Create Chargeback Record - Accounting)
-
(Release & Deployment Management - Monitoring Activated)
-
(Asset Management - Change Created)
-
(Defect - Product Release Blueprint)
-
(Problem Management - Defect Created)
-
(Actual Product Instance - Service Contract)
-
(Source - Pipeline)
-
(Create Build - Product Development)
-
(Create Service Monitor - Srv Measurement & Reporting)
-
(Requirement - Test Case)
-
(IT Operations - Capacity Planning - Run (Detect to Correct))
-
(Consumption Experience - Run (Detect to Correct))
-
(Order - Change)
-
(Security and Access Mgmt - Requirements for Engineering Created)
-
(User Profile Store - Subscription Store)
-
(Browse Catalog - Product Services & Sales)
-
(Budget Item - Scope Agreement)
-
(Create Subscription - Service Request Management)
-
(User Profile Store - Shopping Cart Store)
-
(Provide Usage Information - Vendor Mgmt)
-
(Create Policy - Policy Management)
-
(Proposal - Build (Requirement to Deploy))
-
(Change Updated - Release & Deployment Management)
-
(Chargeback - Plan (Strategy to Portfolio))
-
(Update IT Service Portfolio - Product Portfolio Management)
-
(Provide SLA information - Service Level Management)
-
(Log - Event)
-
(Create Usage Record - Accounting)
-
(Manage Availability - Availability Management)
-
(Product Backlog - Deliver (Request to Fulfill))
-
(Pipeline - Build Package)
-
(Provide Usage Information - Accounting)
-
(Digital Product - Portfolio Backlog Item)
-
(Service Offer - Subscription)
-
(Capacity Management - Requirements for Engineering Created)
-
(Order - Subscription)
-
(Service Level Management - Requirements for Engineering Created)
-
(Test Case - Defect)
-
(Register Request - Service Request Management)
-
(Access IT Dashboard - User Support Interaction Management)
-
(Create Release - Release & Deployment Management)
-
(Incident - Change)
-
(Problem - Change)
-
(Offer - Run (Detect to Correct))
-
(Build (Requirement to Deploy) - Change Management)
-
(IT Operations - Intelligence, Trending, Proactive Alerting - Run (Detect to Correct))
-
(Release & Deployment Management - Catalog Item Activated)
-
(Interaction - Service Offer)
-
(Run Rootcause Analysis - IT Operations Management)
-
(Incident - Build (Requirement to Deploy))
-
(Create Backlog Item - Demand Management)
-
(Create Policy - Architecture)
-
(Create Chat - User Support Interaction Management)
-
(Manage Event - Event Management)
-
(Product Backlog Item - Product Release)
-
(Change - Deliver (Request to Fulfill))
-
(Product Release - Product Release Blueprint)
-
(Create Package - Product Development)
-
(Incident - Problem)
-
(IT Service Requested - User Support Interaction Management)
-
(IT Initiative Created - Backlog Management)
-
(Requirement - Portfolio Backlog Item)
-
(Release & Deployment Management - Change Created)
-
(Incident - Deliver (Request to Fulfill))
-
(Create Defect - Defect Management)
-
(Availability Management - Requirements for Engineering Created)
-
(Product Design - Digital Product)
-
(Provide Invoice Information - Vendor Mgmt)
-
(Release Composition - Deliver (Request to Fulfill))
-
(Interaction - Order)
-
(Fulfillment Orchestration - Supporting)
-
(Product Release - Product Design)
-
(Actual Product Instance - Runbook)
-
(Defect - Run (Detect to Correct))
-
(Search Asset Availability - Product Portfolio Management)
-
(Digital Product - Architecture Blueprint)
-
(Route Fulfillment Request - Service Request Management)
-
(Execute Deployment - Release & Deployment Management)
-
(IT Operations - Intelligence, Trending, Proactive Alerting - Continuity)
-
(Update Backlog Item - Demand Management)
-
(Policy - Build (Requirement to Deploy))
-
(Knowledge Article Requested - Product Services & Sales)
-
(Service Request Management - Change Created)
-
(Create Event - Event Management)
-
(Security & Access Framework Activated - Security and Access Mgmt)
-
(Cost Modeling - Plan (Strategy to Portfolio))
-
(Design Created - Product Design)
-
(Requirement - Plan (Strategy to Portfolio))
-
(Manage Capacity - Capacity Management)
-
(Update Defect - Defect Management)
-
(Manage Problem - Problem Management)
-
(Manage IT Assets - Asset Management)
-
(Create SLA Template - Service Level Management)
-
(Usage - Run (Detect to Correct))
-
(Portfolio Backlog - Build (Requirement to Deploy))
-
(Event - Incident)
-
(Service Contract - KPI)
-
(Policy - Requirement)
-
(Usage - Financial Management)
-
(Event Management Framework Activated - Event Management)
-
(Value Stream - Digital Product)
-
(Change - Desired Product Instance)
-
(Requirements for Engineering Created - Requirements Management)
-
(Product Design - Source)
-
(Product Manager - Plan Product Release)
-
(Catalog Manager - Define Service Offer)
-
(Strategic Objective - Strategic Theme)
-
(Product Manager - Define Backlog Mandates)
-
(Subscription - Chargeback Contract)
-
(Product Portfolio Manager - Finalize Roadmap & Scope Agreement)
-
(IT Operations - Intelligence, Trending, Proactive Alerting - Service Measurement & Reporting Applications)
-
(Product Manager - Subscribe to Service Offer)
-
(Product Portfolio Manager - Prioritize Backlog Items)
-
(Functional Component - L2 Grouping)
-
(Product Manager - Plan & Approve Deployment)
-
(Development Team - Design & Develop)
-
(Product Manager - Finalize Roadmap & Scope Agreement)
-
(Product Manager - Fulfill Deployment)
-
(Architecture Blueprint - Architecture Roadmap Item)
-
(Service Offer - Entitlement)
-
(ArchiSoft Request Store - ArchiSoft Request)
-
(Pipeline - Product Development Applications)
-
(Incident - Assure)
-
(Product Backlog Item - Requirement)
-
(Monitoring - Run (Detect to Correct))
-
(IT4IT - Supporting)
-
(Requirement - Defect)
-
(Product Backlog Item - Digital Product)
-
(Test Case - Source)
-
(Pipeline - Product Release Blueprint)
-
(Service Level - Incident)
-
(Attribute - Product Backbone Data Object)
-
(Problem - Run (Detect to Correct))
-
(Source - Build Package)
-
(Change - Run (Detect to Correct))
-
(Build Package - Build Package)
-
(Diagnostics & Remediation - Run (Detect to Correct))
-
(Product Backlog Item - Source)
-
(Test Case - Product Backlog Item)
-
(Attribute - Lifecycle Data Object)
-
(Test Plan - Build Package)
-
(Product Backlog Item - Portfolio Backlog Item)
-
(Event - Run (Detect to Correct))
-
(Requirement - Product Design)
-
(Defect - Product Backlog Item)
-
(Source - Defect)
-
(Pipeline - Change)
-
(Configuration - Run (Detect to Correct))
-
(Monitoring Requirements - Store results of the measurements)
-
(Order from IT Portal - Browse Catalog)
-
(Fulfillment Orchestration Requirements - Create Desired Systems using the Service Release Blueprint and Subscription)
-
(Release Composition Requirements - Associate a Product Release to Service Release Blueprints.)
-
(Investment Requirements - Manage the IT investment lifecycle)
-
(Engagement Experience Requirements - Expose IT functions & capabilities in a single, unifying experience)
-
(TS 3: One Cloud Request Portal - Legally Yours)
-
(Engagement Experience Requirements - Provide Service Catalog Function)
-
(Functional Components Serving Explore - Proposal)
-
(Product Portfolio Requirements - Receive subscribed service charge)
-
(Event Requirements - Categorize Event data)
-
(Problem Requirements - System of record for Problem records.)
-
(Composition Experience Requirements - Information on the Service Level status)
-
(Configuration Requirements - Service discovery.)
-
(Functional Components Serving Evaluate - Strategy)
-
(TS 3: One Cloud Request Portal - Fulfillment Orchestration)
-
(Test Requirements - be the system of record (authoritative source) for all Test Cases.)
-
(Release Composition Requirements - Associate a Product Release to a service.)
-
(Test Requirements - Traceability between tests and Requirements.)
-
(Test Requirements - Risk-based security tests)
-
(Order Requirements - Break down the Composite Requests into the individual Requests)
-
(Requirement Requirements - Manage the state of a Requirement.)
-
(Portfolio Backlog Requirements - Receive scoping and invenstment decisions)
-
(Functional Components Serving Consume - Usage)
-
(Problem Requirements - push Problem data to Defect Management)
-
(Service Level Requirements - Manage the Service Contract lifecycle)
-
(Release Composition Requirements - Associate a Service Release Blueprint to a Release Package.)
-
(Product Design Requirements - Identify the service delivery model)
-
(Service Level Requirements - Create QoS reports on the Service Contracts)
-
(Pipeline Requirements - Automate the Build process)
-
(Legally Yours - Legally Yours Cloud Request Rationalisation)
-
(Functional Components Serving Deploy - Problem)
-
(Value Stream - Value Stage)
-
(TS 1: New Request Portal - ProFit Data Center)
-
(Functional Components Serving Integrate - Policy)
-
(Product Design Requirements - Associate Product Designs to a Digital Product)
-
(TS 2: PRO-FIT Request Portal - Legally Yours LAN)
-
(Fulfillment Orchestration Requirements - Create a Desired System for consumer Subscriptions)
-
(Test Requirements - Prepare test environments.)
-
(Test Requirements - Functionality tests)
-
(Legally Yours - Legally Yours Cloud Request Portal)
-
(Consume - Publish Service Status)
-
(Service Level Requirements - Manage the lifecycle of KPIs.)
-
(Service Level Requirements - Receive measurements for calculating the KPI measurements)
-
(Engagement Experience Requirements - Provide Knowledge Function)
-
(Usage Requirements - Process and break down Usage information)
-
(Policy Requirements - Manage IT Security and Regulation Policies)
-
(Operate - Detect Issue)
-
(PRO-FIT - PRO-FIT Cloud Request Portal)
-
(Incident Requirements - Create Incident when an Interaction cannot be associated with an existing Incident)
-
(Engagement Experience Requirements - Allow management of the User Profile)
-
(Source Control Requirements - Allow recursive relationships between Source.)
-
(Requirement Requirements - Associate a requirement to a service.)
-
(Functional Components Serving Consume - Fulfillment)
-
(Source Control Requirements - Manage and store source code)
-
(Proposal Requirements - Create IT Initiative (Expedited analysis))
-
(Proposal Requirements - Validate asset consumption model (Structured ananlysis))
-
(Release Composition Requirements - The system of record for Service Release Blueprints.)
-
(Requirement Requirements - Requirements to Policy association)
-
(Test Requirements - Drive automation.)
-
(Consume - Provide Service Support)
-
(Source Control Requirements - Allow hierarchical relationships between Source.)
-
(TS 2: PRO-FIT Request Portal - ArchiSoft)
-
(Product Backlog Requirements - Submit one or more RFCs required for the IT Initiative)
-
(Explore - Define Digital Product Architecture)
-
(Defect Requirements - The system of record for Defects.)
-
(Portfolio Backlog Requirements - Capture from Service Portfolio)
-
(Functional Components Serving Consume - Cost Modeling)
-
(Fulfillment Orchestration Requirements - Provide the Subscription status)
-
(Source Control Requirements - Associate Source to a service.)
-
(Product Portfolio Requirements - Send operation charge acceptance)
-
(IT4IT Value Streams - Consume)
-
(PRO-FIT - PRO-FIT Request Rationalisation)
-
(Event - Correlate Event)
-
(Diagnostics & Remediation - Perform Remediation)
-
(Proposal Requirements - Create high-level asset consumption model (Structured ananlysis))
-
(Functional Components Serving Deploy - Resource)
-
(Functional Components Serving Evaluate - Product Portfolio)
-
(Order Requirements - Send the instances of the Service Contracts)
-
(Incident Requirements - Create a Defect from an Incident)
-
(Proposal Requirements - Create labor consumption model (Structured ananlysis))
-
(Product Design Requirements - Architecture and Logical Service Blueprint meet all Requirements)
-
(Proposal Requirements - Identify Benefits (Structured ananlysis))
-
(Evaluate - Gather Influencers)
-
(Change Requirements - Automation of changes)
-
(Functional Components Serving Explore - Product Portfolio)
-
(Composition Experience Requirements - Order services on behalf of other consumers)
-
(Offer Requirements - Offers grouped into an Offer Catalog as a collection of consumable items)
-
(Product Portfolio Requirements - Create and maintain service blueprints)
-
(Pipeline Requirements - AssociateBuilds to a Build Package)
-
(Test Requirements - Manage the Test Case lifecycle)
-
(Funtional Components Serving Operate - Change)
-
(Investment Requirements - Communicate decisions)
-
(Service Level Requirements - Manage the state of the Service Contract.)
-
(Build Package Requirements - Create a deployable package)
-
(Functional Components Serving Deploy - Fulfillment)
-
(TS 3: One Cloud Request Portal - Legally Yours LAN)
-
(Incident Requirements - Create a Problem record)
-
(Deploy - Plan & Approve Deployment)
-
(TS 3: One Cloud Request Portal - LegallyYours Data Center)
-
(TS 2: PRO-FIT Request Portal - Order)
-
(Change Requirements - Assess the risk of proposed changes & implementation.)
-
(Legally Yours - Legally Yours IT Fulfilment)
-
(Product Design Requirements - Traceability through the Requirement functional component)
-
(Usage Requirements - Generate service Usage history and activity reports)
-
(Deploy - Fulfill Deployment)
-
(Order from IT Portal - Login To Portal)
-
(Funtional Components Serving Operate - Incident)
-
(Functional Components Serving Integrate - Test)
-
(Functional Components Serving Integrate - Portfolio Backlog)
-
(Fulfillment Orchestration Requirements - Select the appropriate fulfillment mechanism)
-
(Functional Components Serving Explore - Requirement)
-
(Requirement Requirements - Recursive relationships between Requirements.)
-
(Product Backlog Requirements - Produce request artifacts)
-
(Home & Away - Home & Away Cloud Fulfilment)
-
(Functional Components Serving Explore - Product Design)
-
(Policy Requirements - Track Exceptions)
-
(Proposal Requirements - Update labor consumption model (Structured ananlysis))
-
(Functional Components Serving Integrate - Fulfillment Orchestration)
-
(Release Composition Requirements - Associate a Service Release Blueprint to Desired Systems)
-
(Configuration Requirements - Associate the Actual System with the Service Monitor & Change)
-
(Release - Define Service Offer)
-
(Order Requirements - Provide Subscription information for associated Fulfillment Requests.)
-
(TS 2: PRO-FIT Request Portal - Home & Away LAN)
-
(Test Requirements - Manage test data.)
-
(Defect Requirements - Register Defects)
-
(Functional Components Serving Release - Offer)
-
(Pipeline Requirements - Manage the build versions)
-
(Policy Requirements - Manage and Govern IT Policies)
-
(Test Requirements - Associate Test Cases to Builds)
-
(Change Requirements - Management of organizational changes and training for a release)
-
(Requirement Requirements - Manage Requirements through the lifecycle of a service.)
-
(Baseline: 6 IT Request Portals - LegallyYours Data Center)
-
(Policy Requirements - Pricing/Costing Policies)
-
(Event Requirements - Create an Event or alert)
-
(Deploy - Observe Deployment)
-
(IT4IT Value Streams - Evaluate)
-
(PRO-FIT - PRO-FIT IT Request Portal)
-
(Order Requirements - Provide Subscription information for associated Chargeback Contract)
-
(Service Offer Backbone - Chargeback Contract)
-
(Engagement Experience Requirements - Create new support tickets)
-
(Product Backlog Requirements - Send charge acceptance)
-
(Order Requirements - Provide Request delivery times information)
-
(Product Backlog Requirements - Request resources)
-
(Functional Components Serving Consume - Change)
-
(Fulfillment Orchestration Requirements - Coordinate multiple fulfillment mechanisms and manage dependencies)
-
(Consume - Agree to Service Offer)
-
(Functional Components Serving Release - Release Composition)
-
(Order Requirements - Recording of patterns of service consumption)
-
(Product Design Requirements - Associate a Product Design to a Logical Service Blueprint.)
-
(Release Composition Requirements - The system of record for Product Releases.)
-
(Monitoring Requirements - Monitor usage)
-
(Engagement Experience Requirements - Incorporate the Collaboration function enable communication)
-
(Usage Requirements - Collect service Usage metrics)
-
(Diagnostic & Remediation Requirements - Manage the Runbook lifecycle)
-
(Engagement Experience Requirements - Available to users to consume IT services)
-
(Requirement Requirements - Requirements to Source tracing)
-
(Monitoring Requirements - Perform monitoring of an IT service)
-
(Funtional Components Serving Operate - Problem)
-
(Fulfillment Orchestration Requirements - Create the Actual Systems within Configuration Management)
-
(Baseline: 6 IT Request Portals - Legally Yours LAN)
-
(Engagement Experience Requirements - Enable viewing and updating support tickets)
-
(Policy Requirements - Visibility of IT Policies)
-
(Requirement Requirements - System of record for all Requirements.)
-
(Release Composition Requirements - Associate IT Initiative to Product Releases)
-
(Evaluate - Define Backlog Mandates)
-
(Fulfillment Orchestration Requirements - Engage external providers)
-
(Enterprise Architecture Requirements - Develop target blueprints)
-
(TS 2: PRO-FIT Request Portal - Home & Away)
-
(Defect Requirements - Associate Defects with Requirements.)
-
(Pipeline Requirements - Automate the Build Process and Compilation)
-
(Pipeline Requirements - monitor and report the Build results)
-
(Operate - Resolve Issue)
-
(Fulfillment Orchestration Requirements - Maintain visibility into supplier capacity levels)
-
(ArchiSoft - VLAN)
-
(Requirement Requirements - Hierarchical relationships between Requirements.)
-
(Defect Requirements - Provide Defect information)
-
(Investment Requirements - authoritive source for investment decisions)
-
(Chargeback Requirements - Take actual usage into consideration)
-
(Requirement Requirements - Requirements to a Portfolio Backlog Item association)
-
(Configuration Requirements - Business impact assessment for events)
-
(Test Requirements - Performance tests)
-
(Digital Product Backbone - Digital Product)
-
(Defect Requirements - Convert Defects to Known Errors)
-
(TS 3: One Cloud Request Portal - Consumption Experience)
-
(Monitoring Requirements - Monitor infrastructure (system and network))
-
(Integrate - Accept & Publish Release)
-
(Functional Components Serving Integrate - Source Control)
-
(TS 1: New Request Portal - Legally Yours)
-
(Product Design Requirements - Create service design specification document)
-
(Functional Components Serving Deploy - Knowledge)
-
(TS 2: PRO-FIT Request Portal - PRO-FIT)
-
(IT4IT Value Streams - Release)
-
(Product Backlog Requirements - Aggregate, track, and report status, resources consumed)
-
(Home & Away - Home & Away IT Fulfilment)
-
(Requirement Requirements - Capture service-level Requirements.)
-
(Product Backlog Requirements - Track spend for IT Initiatives)
-
(Monitoring Requirements - Receive monitor definitions)
-
(Product Backlog Requirements - Associate an IT Initiative with an IT Budget Item)
-
(Change Requirements - Associate changes with Events)
-
(Explore - Refine Product Backlog)
-
(Explore - Prioritize Backlog Items)
-
(Product Design Requirements - Receive the Digital Product & design Product Designs)
-
(Functional Components Serving Release - Service Level)
-
(Order Requirements - Track fulfillment status and completion notifications)
-
(TS 3: One Cloud Request Portal - PRO-FIT)
-
(Release Composition Requirements - Allow a recursive relationship between Product Releases.)
-
(Defect Requirements - Associate Defects to Service Release Blueprints)
-
(Source Control Requirements - Source code meets the specifications, policies, standards & requirements)
-
(Product Design Requirements - Interaction with IT operations)
-
(ArchiSoft - Cloud Environment)
-
(Configuration Requirements - Manage the lifecycle of the Actual System.)
-
(Enterprise Architecture Requirements - Create and manage IT Investment PoA)
-
(Diagnostic & Remediation Requirements - System of record for Runbook)
-
(Problem Requirements - Use existing Knowledge data to solve a Problem)
-
(Proposal Requirements - Update Scope Agreement (Structured ananlysis))
-
(Incident Requirements - Associate the Incident and the Actual System)
-
(Incident Requirements - Provide business measurements)
-
(Fulfillment Orchestration Requirements - Update the IT asset inventory)
-
(Product Design Requirements - Associate Requirements to the Product Design)
-
(Monitoring Requirements - System of record for Service Monitors.)
-
(Product Design Requirements - Input for the Source data object (source, create, and secure the service))
-
(Chargeback Requirements - Send a Chargeback Record for approval and reconciliation)
-
(Service Level Requirements - Manage relations between the Service Contract and KPI)
-
(Functional Components Serving Explore - Investment)
-
(Pipeline Requirements - Run dynamic application security testing)
-
(Policy Requirements - Map and Align IT Policies)
-
(IT4IT Functional Components and Data Objects - Service Offer Catalog)
-
(Event Requirements - Manage correlation between Events.)
-
(Defect Requirements - Associate a Defect to a service.)
-
(Requirement Requirements - Requirement to Test Case trace)
-
(Release - Implement Service Offer)
-
(TS 2: PRO-FIT Request Portal - Home & Away Data Center)
-
(Configuration Requirements - Associate the Actual System with the Incident)
-
(Incident Requirements - Trigger the creation of an RFC)
-
(Product Backlog Requirements - Receive the development scope and agreement)
-
(Test Requirements - Test automation re-use and test scripts.)
-
(Offer Requirements - Build and publish tofferings into Offer Catalogs)
-
(Integrate - Design & Develop)
-
(Configuration Requirements - Associate the Actual System with the Event and associated Change)
-
(Change Requirements - Authoritative system of record for change request information)
-
(Release Composition Requirements - Associate Product Release with Requirements)
-
(Service Level Requirements - Allow hierarchical relationships between Service Contracts.)
-
(Offer Requirements - Aggregate Catalog Composition items & external catalogs)
-
(Fulfillment Orchestration Requirements - Generate Fulfillment Requests from the bound Service Catalog Entry)
-
(Proposal Requirements - Create project portfolio views)
-
(TS 3: One Cloud Request Portal - Home & Away LAN)
-
(Product Portfolio Requirements - Determine an track operational spend)
-
(Event Resolution (Fully Automated) - Incident)
-
(Integrate - Plan Product Release)
-
(Diagnostics & Remediation - Perform Root Cause Analysis)
-
(Investment Requirements - Receive proposed investments for run and maintain)
-
(Functional Components Serving Consume - Resource)
-
(Product Backlog Requirements - Provide IT Initiative information)
-
(Source Control Requirements - Associate Builds to Source)
-
(Defect Requirements - Document issues)
-
(Target State: One Cloud Based IT Request Portal - Legally Yours)
-
(Product Design Requirements - Instrumentation to capture IT Service empirical data)
-
(Monitoring Requirements - Initiate creation of an Event or alert)
-
(Engagement Experience Requirements - Access the Knowledge data wihtout support ticket)
-
(Requirement Requirements - Collect, refine, scope, and track progress of Requirements)
-
(Fulfillment Orchestration Requirements - Orchestrate the delivery of Requests amongst fulfillment engines)
-
(Release Composition Requirements - Provide information required for creating a Service Catalog Entry)
-
(Test Requirements - Allow recursive relationships between Test Cases.)
-
(Event Resolution (Fully Automated) - Event)
-
(Proposal Requirements - Adhere to Policies (Structured ananlysis))
-
(Proposal Requirements - "What-If" scenarios (Structured ananlysis))
-
(Product Design Requirements - Track the actual spend of a Product Design.)
-
(Target State: One Cloud Based IT Request Portal - Fulfillment Orchestration)
-
(Test Requirements - Provide test execution reports)
-
(Monitoring Requirements - Calculate the results of compound Service Monitors)
-
(Proposal Requirements - Identify security controls)
-
(Funtional Components Serving Operate - Consumption Experience)
-
(Implementation of IT4IT Functional Components and Data Objects - ProFit Data Center)
-
(TS 1: New Request Portal - Home & Away Data Center)
-
(Event Requirements - Trigger diagnostics and remediation)
-
(Problem Requirements - Create a Portfolio Backlog Item in the backlog)
-
(Functional Components Serving Consume - Fulfillment Orchestration)
-
(Policy Requirements - Review and approve IT Policies)
-
(Source Control Requirements - Receive Defects for resolution)
-
(Release Composition Requirements - Receive Defect-related information)
-
(Change Requirements - Change calendar and collision avoidance)
-
(Engagement Experience Requirements - Provide Collaboration Function)
-
(Usage Requirements - Track price a sub-supplier is reporting)
-
(IT4IT Functional Components and Data Objects - Incident)
-
(Problem Requirements - Manage the state and lifecycle of a Problem)
-
(Change Requirements - Provide change data to facilitate root-cause analysis)
-
(TS 1: New Request Portal - PRO-FIT)
-
(PRO-FIT - PRO-FIT Fulfilment)
-
(Requirement Requirements - Manage the data flow to provide Requirement information)
-
(Test Requirements - Acceptance tests)
-
(Functional Components Serving Consume - Order)
-
(Fulfillment Orchestration Requirements - Manage a registry of the available fulfillers)
-
(Release Composition Requirements - Associate Product Design to Product Releases)
-
(TS 1: New Request Portal - Order)
-
(Service Level Requirements - System of record for the Service Contract.)
-
(Product Portfolio Requirements - Evaluate proposals on value/cost and risk/criticality)
-
(Release Composition Requirements - Provide information required for service instantiation)
-
(Test Requirements - Usability tests)
-
(Legally Yours - Legally Yours Request Rationalisation)
-
(Target State: One Cloud Based IT Request Portal - Consumption Experience)
-
(Proposal Requirements - Create Scope Agreement)
-
(IT4IT Functional Components and Data Objects - Interaction)
-
(Problem Requirements - Vreate an RFC associated to a Problem)
-
(Require-ment - Require-ment)
-
(Explore - Finalize Roadmap & Scope Agreement)
-
(IT4IT Value Streams - Deploy)
-
(Proposal Requirements - Ranking of Proposals (Structured ananlysis))
-
(Configuration Requirements - Change impact based analysis)
-
(Product Design Requirements - Receive Requirement information)
-
(Monitoring Requirements - Associate the Service Monitor and the Actual System)
-
(Monitoring - Monitor IT Services)
-
(Functional Components Serving Integrate - Monitoring)
-
(Release Composition Requirements - Associate Service Release Blueprints to Service Contracts)
-
(Monitoring Requirements - Monitor customer experience)
-
(Usage Requirements - Collect cost of assets)
-
(Portfolio Backlog Requirements - Capture from Problem Management)
-
(Test Requirements - Plan and execute tests)
-
(Fulfillment Orchestration Requirements - Trigger deployment engines)
-
(Functional Components Serving Deploy - Event)
-
(Proposal Requirements - Report back to investment portfolio)
-
(Functional Components Serving Consume - Configuration)
-
(Pipeline Requirements - Manage the Definitive Media Library (DML).)
-
(Functional Components Serving Evaluate - Portfolio Backlog)
-
(Digital Product Backbone - Product Release)
-
(Value Network - Value Stream)
-
(Funtional Components Serving Operate - Knowledge)
-
(Chargeback Requirements - Calculate the chargeback/showback)
-
(Functional Components Serving Deploy - Diagnostics & Remediation)
-
(IT4IT Value Streams - Integrate)
-
(Event - Register Event)
-
(Product Backlog Requirements - Adhere to financial goals and boundary conditions.)
-
(Product Design Requirements - Receive the development spend)
-
(Digital Product Backbone - Actual Product Instance)
-
(Funtional Components Serving Operate - Service Level)
-
(Baseline: 6 IT Request Portals - PRO-FIT)
-
(Target State: One Cloud Based IT Request Portal - LegallyYours Data Center)
-
(Release - Publish Service Offer)
-
(Event Requirements - Forwardcategorized Events)
-
(Pipeline Requirements - System of record (authoritative source) for all Builds.)
-
(Service Offer Backbone - Service Contract)
-
(Product Portfolio Requirements - Determine and track service TCO)
-
(Pipeline Requirements - Sssociate Source to Builds)
-
(Funtional Components Serving Operate - Monitoring)
-
(Source Control Requirements - Associate Requirements to Sources)
-
(Release Composition Requirements - Associate a Service Release Blueprint to a service.)
-
(Event Requirements - Associate Event and Actual System)
-
(Baseline: 6 IT Request Portals - PRO-FIT LAN)
-
(Usage Requirements - Track cost number from Asset Management.)
-
(Monitoring Requirements - Manage the lifecycle of the Service Monitor)
-
(TS 2: PRO-FIT Request Portal - Legally Yours)
-
(Change Requirements - Associate the Fulfillment Request with the RFC record)
-
(Configuration Requirements - Business impact assessment for incidents)
-
(Test Requirements - Provide Defect information to Defect Functional Component)
-
(Order from IT Portal - Select Catalog Item)
-
(Baseline: 6 IT Request Portals - Legally Yours)
-
(Test Requirements - Ensure follow-on value stream functionality)
-
(Diagnostic & Remediation Requirements - Associate a Runbook with an Actual System.)
-
(Product Portfolio Requirements - Compare services and applications for rationalization)
-
(Source Control Requirements - Develop the backlog of Requirements and Defects)
-
(Change Requirements - Manage the state and lifecycle of the change.)
-
(Incident Requirements - Trigger the execution of a Runbook from an Incident)
-
(Service Level Requirements - Create a Service Contract & start measuring)
-
(Source Control Requirements - Develop source code and/or infrastructure)
-
(Functional Components Serving Explore - Strategy)
-
(PRO-FIT - ProFit Data Center)
-
(Monitoring Requirements - Create, run, and manage monitors)
-
(Event Requirements - Manage the state and lifecycle of Events)
-
(Order Requirements - provide fulfillment status information)
-
(Defect Requirements - Manage the lifecycle of the Defect.)
-
(Product Design Requirements - Architected to meets the KPIs and SLAs.)
-
(Baseline: 6 IT Request Portals - Consumption Experience)
-
(Source Control Requirements - Run security tests)
-
(Composition Experience Requirements - Ordering multiple offers in one transaction)
-
(Test Requirements - associate a Test Case to Defects)
-
(Functional Components Serving Deploy - Service Level)
-
(Functional Components Serving Explore - Portfolio Backlog)
-
(TS 2: PRO-FIT Request Portal - Consumption Experience)
-
(Composition Experience Requirements - Information on service consumption)
-
(Functional Components Serving Consume - Incident)
-
(Functional Components Serving Deploy - Release Composition)
-
(Test Requirements - Associate a Test Case to a service.)
-
(Home & Away - Home & Away Request Rationalisation)
-
(Portfolio Backlog Requirements - Capture from Business)
-
(Monitoring Requirements - Provide business/IT measurements)
-
(Baseline: 6 IT Request Portals - Order)
-
(Product Backlog Requirements - Associate an IT Initiative to a service.)
-
(Fulfillment Orchestration Requirements - Request IT assets)
-
(Product Design Requirements - Associate a Product Design to a Digital Product.)
-
(Incident Requirements - Allow an Incident to be initiated from an Event.)
-
(Diagnostic & Remediation Requirements - Allow an Event to trigger a Runbook)
-
(Proposal Requirements - Project Deliverables)
-
(Consume - Subscribe to Service Offer)
-
(Digital Product Backbone - Product Design)
-
(Fulfillment Orchestration Requirements - Create/update a service monitor)
-
(Product Backlog Requirements - Manage the Subscription data flow)
-
(Product Design Requirements - System of record for all Product Designs)
-
(Portfolio Backlog Requirements - Ranking, trending and analysis)
-
(Investment Requirements - Assess proposal feasibility)
-
(Product Portfolio Requirements - Assess current services)
-
(Functional Components Serving Evaluate - Proposal)
-
(Test Requirements - Associate a Requirement to Test Cases)
-
(Monitoring Requirements - Monitor security)
-
(Portfolio Backlog Requirements - Assiciate Requirements)
-
(Target State: One Cloud Based IT Request Portal - Order)
-
(ArchiSoft - ArchiSoft Virtual Host 1)
-
(Order Requirements - Update consumers on order status at the Subscription level)
-
(Engagement Experience Requirements - Enabling self-help and self-healing)
-
(Incident Requirements - System of record for Incidents.)
-
(Requirement Requirements - Derive the product or program backlogs)
-
(Product Design Requirements - Associate Product Design to one or more Product Releases)
-
(TS 1: New Request Portal - Home & Away LAN)
-
(Functional Components Serving Integrate - Product Design)
-
(Functional Components Serving Release - Cost Modeling)
-
(Configuration Requirements - Allow hierarchical relationships between Actual Systems.)
-
(Policy Requirements - Maintain revision history)
-
(Requirement Requirements - Manage the lifecycle of the Requirement.)
-
(Product Design Requirements - Compliancy of architecture and Logical Service Blueprint)
-
(Functional Components Serving Integrate - Product Backlog)
-
(Evaluate - Ensure Governance)
-
(Functional Components Serving Explore - Product Backlog)
-
(Target State: One Cloud Based IT Request Portal - ArchiSoft)
-
(Functional Components Serving Consume - Knowledge)
-
(Functional Components Serving Integrate - Defect)
-
(Configuration Requirements - Calculate and provide the business impact)
-
(Incident Requirements - Manage state escalation paths and lifecycle of Incidents)
-
(Release Composition Requirements - Enable supportability for IT operations)
-
(Usage Requirements - Provide Usage information)
-
(Usage Requirements - Track CPU usage, storage consumption, transaction numbers, ?)
-
(Usage Requirements - Track actual Usage of subscribed IT services)
-
(Baseline: 6 IT Request Portals - ProFit Data Center)
-
(Composition Experience Requirements - Provide information on existing Subscription)
-
(Product Backlog Requirements - Govern, coordinate, influence, and direct IT Initiative execution.)
-
(Functional Components Serving Integrate - Build Package)
-
(Funtional Components Serving Operate - Diagnostics & Remediation)
-
(Defect Requirements - Associate a Known Error to a Defect)
-
(Defect Requirements - Update Defect details.)
-
(Functional Components Serving Consume - Chargeback)
-
(Event Requirements - System of record for Events.)
-
(Digital Product Backbone - Desired Product Instance)
-
(Monitoring Requirements - Monitor application)
-
(ArchiSoft - ArchiSoft Data Center)
-
(Change Requirements - Associate RFCs to the Problem)
-
(Offer Requirements - Group services into a single Offer)
-
(IT4IT Functional Components and Data Objects - Order)
-
(Functional Components Serving Deploy - Configuration)
-
(Monitoring Requirements - Receive Service Monitor definitions)
-
(Target State: One Cloud Based IT Request Portal - Home & Away Data Center)
-
(Functional Components Serving Explore - Policy)
-
(Build Package Requirements - Associate a Build Package to a service.)
-
(Product Design Requirements - Identify the new or existing services)
-
(Home & Away - Home & Away Legacy IT Fulfilment)
-
(Pipeline Requirements - Automate the delivery of Builds to the Build Package)
-
(Offer Requirements - Send the labor and asset cost estimates)
-
(Pipeline Requirements - Associate a Build to a service.)
-
(Event - Select Event Response)
-
(Defect Requirements - Consume Defects)
-
(Problem Requirements - Create Known Error from unsolved Problems)
-
(IT4IT Value Streams - Operate)
-
(Proposal Requirements - Submit Proposals (Structured ananlysis))
-
(Functional Components Serving Deploy - Fulfillment Orchestration)
-
(Baseline: 6 IT Request Portals - Change)
-
(Test Requirements - Plan and design tests)
-
(Scenario- Solving an Incident using Known Error information - Close Incident)
-
(Offer Requirements - Create the Service Contract template)
-
(Functional Components Serving Integrate - Pipeline)
-
(Proposal Requirements - Actuate the project portfolio)
-
(Release Composition Requirements - Associate Product Release with Test Cases)
-
(Portfolio Backlog Requirements - Group and Push Demand)
-
(Defect Requirements - Analyze Defects)
-
(Test Requirements - Create Defects found during testing)
-
(TS 3: One Cloud Request Portal - ArchiSoft)
-
(Configuration Requirements - Associate the Actual System with the Problem record)
-
(Target State: One Cloud Based IT Request Portal - Home & Away)
-
(Build Package Requirements - Manage the Build Packages and relationships)
-
(Fulfillment Orchestration Requirements - Create/route a Request to an external service provider)
-
(Functional Components Serving Release - Fulfillment)
-
(Deploy - Validate Deployment)
-
(Pipeline Requirements - Create the Build)
-
(Service Level Requirements - Receive business/IT measurements)
-
(IT4IT Functional Components and Data Objects - Subscription)
-
(Chargeback Requirements - Send the consolidated service charges)
-
(Evaluate - Identify Gaps)
-
(Target State: One Cloud Based IT Request Portal - PRO-FIT)
-
(Functional Components Serving Integrate - Proposal)
-
(Problem Requirements - Associate Incident to the corresponding Problem)
-
(Product Backlog Requirements - Associate an IT Initiative to one or more RFCs)
-
(Requirement Requirements - Requirements to a Product Release association)
-
(Change Requirements - Impact & risk assessments minimizing production disruptions)
-
(Product Portfolio Requirements - Comply with Policies)
-
(Release Composition Requirements - Associate a Service Release Blueprint to Fulfillment Requests)
-
(Proposal Requirements - Quick evaluation (Expedited analysis))
-
(Service Level Requirements - Receive Incident business measurements)
-
(Product Backlog Requirements - Maintain traceability between IT Initiatives and applications and service(s))
-
(Home & Away - Home & Away Cloud Request Portal)
-
(Proposal Requirements - Review change requests)
-
(Portfolio Backlog Requirements - Capture from defect fix)
-
(TS 2: PRO-FIT Request Portal - Fulfillment Orchestration)
-
(Usage Requirements - Encrypt sensitive Usage information)
-
(Baseline: 6 IT Request Portals - Fulfillment Orchestration)
-
(Funtional Components Serving Operate - Event)
-
(Build Package Requirements - Associate Build Packages toService Release Blueprints)
-
(TS 1: New Request Portal - PRO-FIT LAN)
-
(Chargeback Requirements - Consolidate the charges from subscribed services)
-
(Build Package Requirements - Associate Builds to a Build Package)
-
(Baseline: 6 IT Request Portals - Home & Away LAN)
-
(Proposal Requirements - Structured analysis and approval)
-
(Test Requirements - Create Defect data objects)
-
(Enterprise Architecture Requirements - Identify strategic IT architectural components)
-
(Scenario- Solving an Incident using Known Error information - Log and Categorize Incident)
-
(TS 1: New Request Portal - Fulfillment Orchestration)
-
(Pipeline Requirements - Associate Builds to Test Cases)
-
(Monitoring Requirements - Provide service Usage measurements)
-
(Functional Components Serving Consume - Consumption Experience)
-
(ArchiSoft - WAN)
-
(Service Offer Backbone - Service Offer)
-
(Functional Components Serving Deploy - Change)
-
(Operate - Diagnose Issue)
-
(Release Composition Requirements - Associate Service Release Blueprints to Defects)
-
(Incident - Close Incident)
-
(Defect Requirements - Associate a Test Case to Defects (from defect Component))
-
(Defect Requirements - Report Defect status)
-
(Pipeline Requirements - Manage Builds.)
-
(Incident Requirements - Initiate an Interaction or an Incident for Self-Service Support)
-
(Source Control Requirements - The system of record for Source.)
-
(Baseline: 6 IT Request Portals - Home & Away)
-
(Product Portfolio Requirements - Assiciate Digital Product to portfolio backlog)
-
(Order Requirements - Break down a single order/request into multiple Fulfillment Requests.)
-
(Proposal Requirements - Create Proposal (Expedited analysis))
-
(Diagnostic & Remediation Requirements - Allow a Problem to trigger a Runbook)
-
(Order Requirements - Send the bound Service Catalog Entry)
-
(Home & Away - Home & Away Request Portal)
-
(Product Backlog Requirements - Allow recursive relationships between IT Initiatives.)
-
(Functional Components Serving Explore - Enterprise Architecture)
-
(Diagnostic & Remediation Requirements - Allow an Incident to trigger a Runbook)
-
(Monitoring Requirements - Provide service monitoring status)
-
(TS 1: New Request Portal - Consumption Experience)
-
(Release Composition Requirements - Manage the Product Release)
-
(ArchiSoft - ArchiSoft LAN)
-
(Chargeback Requirements - Send the subscribed service charges)
-
(Incident - Manage Incident)
-
(Source Control Requirements - Manage the lifecycle of the Source.)
-
(Functional Components Serving Deploy - Monitoring)
-
(Proposal Requirements - Create Proposal (Structured ananlysis))
-
(Functional Components Serving Integrate - Requirement)
-
(Proposal Requirements - Expedited analysis and approval)
-
(Defect Requirements - Track Defects)
-
(Release Composition Requirements - Receive Build Packages)
-
(TS 3: One Cloud Request Portal - Home & Away)
-
(Functional Components Serving Consume - Offer)
-
(IT4IT Value Streams - Explore)
-
(Product Backlog Requirements - Maintain the linkage/traceability)
-
(Defect Requirements - Decide on target release.)
-
(TS 1: New Request Portal - LegallyYours Data Center)
-
(Change Requirements - Notification of and collaboration with change stakeholders)
-
(Product Design Requirements - Identify service suppliers)
-
(Fulfillment Orchestration Requirements - Create an RFC within Change Control)
-
(Test Requirements - Stress tests)
-
(Event - Close Event)
-
(Evaluate - Propose Investments)
-
(Functional Components Serving Integrate - Problem)
-
(Home & Away - Home & Away Cloud Request Rationalisation)
-
(Usage Requirements - Collect Usage information from vendor invoices)
-
(Product Backlog Requirements - Coordinate the acquisition of resources)
-
(Release Composition Requirements - Create the Product Release)
-
(Product Design Requirements - Create architectural artifacts)
-
(Defect Requirements - receive Defect information from a Test)
-
(Functional Components Serving Evaluate - Policy)
-
(Offer Requirements - Fulfill each Offer through the underlying Catalog Compositions)
-
(TS 1: New Request Portal - Legally Yours LAN)
-
(Funtional Components Serving Operate - Configuration)
-
(Product Backlog Requirements - Receive the subscribed service charges)
-
(Build Package Requirements - System of record for Build Packages.)
-
(Event Resolution (Fully Automated) - Monitoring)
-
(TS 1: New Request Portal - Home & Away)
-
(Order Requirements - Up-to-date fulfillment-related Subscription information)
-
(Service Level Requirements - Send reporting data on the Service Level status)
-
(Engagement Experience Requirements - Provides address IT-related issuesand without engaging IT providers)
-
(Requirement Requirements - Maintain traceability of Requirements)
-
(Baseline: 6 IT Request Portals - Home & Away Data Center)
-
(Product Portfolio Requirements - Manage service information)
-
(Integrate - Build, Integrate, & Test)
-
(Configuration Requirements - The system of record for Actual Systems and associated relationships.)
-
(Configuration Requirements - The data store for the realization of the service)
-
(ArchiSoft - ArchiSoft Virtual Cloud Host 2)
-
(TS 3: One Cloud Request Portal - Order)
-
(Functional Components Serving Release - Knowledge)
-
(Source Control Requirements - Receive Defect information)
-
(Diagnostic & Remediation Requirements - Allow hierarchical relationships between Runbooks,)
-
(Fulfillment Orchestration Requirements - Request standard changes and update Configuration Management)
-
(Product Design Requirements - Produce a Product Design describing the service)
-
(Problem Requirements - Associate Problem(s) to Actual System (s).)
-
(TS 3: One Cloud Request Portal - Home & Away Data Center)
-
(Order from IT Portal - Submit Shopping Cart)
-
(Proposal Requirements - Update Scope Agreement (Expedited analysis))
-
(Change Requirements - Associate changes to Actual Systems)
-
(Event - Acknowledge Event)
-
(Proposal Requirements - Periodical Proposal Creation (Structured ananlysis))
-
(Functional Components Serving Integrate - Fulfillment)
-
(Functional Components Serving Evaluate - Enterprise Architecture)
-
(Monitoring - Raise Alert - Down Event)
-
(Change Requirements - Associate changes with Incidents bi-directionally)
-
(Legally Yours - Legally Yours Cloud Fulfilment)
-
(Release Composition Requirements - Receive test-related information)
-
(Product Portfolio Requirements - Manage service roadmaps)
-
(Usage Requirements - Collect cost of decomposed sub-services)
-
(Functional Components Serving Evaluate - Product Backlog)
-
(Functional Components Serving Evaluate - Investment)
-
(Problem Requirements - Create a new Knowledge based on Problem Management activities)
-
(Incident - Register Incident)
-
(Offer Requirements - Receive estimation about labor and asset configuration)
-
(Product Backlog Requirements - Receive the Scope Agreement)
-
(Target State: One Cloud Based IT Request Portal - Home & Away LAN)
-
(Release Composition Requirements - Associate a Service Release Blueprint to Service Catalog Entry(ies))
-
(Release Composition Requirements - Associate Service Release Blueprints to Build Packages)
-
(IT4IT Functional Components and Data Objects - Consumption Experience)
-
(Product Backlog Requirements - Associate a Scope Agreement to one or more IT Initiatives)
-
(Service Offer Backbone - Subscription)
-
(Composition Experience Requirements - Provide information for fulfillment.)
-
(Product Design Requirements - Receive IT Initiative information)
-
(Order Requirements - Rationalize, break down, and route ?clean order? requests)
-
(Consume - Select an Offer)
-
(Functional Components Serving Consume - Service Level)
-
(Order Requirements - Break the request down into the IT services)
-
(Service Level Requirements - Instantiate a Service Contract from a Service Release Blueprint)
-
(Product Portfolio Requirements - Decide on portfolio changes)
-
(IT4IT Functional Components and Data Objects - Offer)
-
(Scenario- Solving an Incident using Known Error information - Immediate incident Resolution by 1st line)
-
(Problem Requirements - Trigger the execution of a Runbook from a Problem)
-
(Test Requirements - Leverage input from service development.)
-
(Configuration Requirements - Associate an Actual System with an RFC)
-
(Fulfillment Orchestration Requirements - Engage fulfillment systems)
-
(Investment Requirements - Receive proposed investments for development)
-
(TS 2: PRO-FIT Request Portal - LegallyYours Data Center)
-
(Event Resolution (Fully Automated) - Diagnostics & Remediation)
-
(TS 1: New Request Portal - ArchiSoft)
-
(Configuration Requirements - Associate a Runbook with the Actual System)
-
(Change Requirements - check and steer resolutions of parallel planned deployments)
-
(Monitoring - Raise Alert - Up Event)
-
(Requirement Requirements - Associate Requirements to Product Design)
-
(Legally Yours - Legally Yours IT Request Portal)
-
(Service Level Requirements - Instantiate a Service Contract from Offer Management)
-
(Change Requirements - Facilitate communication with stakeholders.)
-
(Release Composition Requirements - Provide service contract information)
-
(Source Control Requirements - Create automated test scripts)
-
(Functional Components Serving Consume - Identity)
-
(Event Requirements - Initiate change requests)
-
(Offer Requirements - Offers available to consumers)
-
(Defect Requirements - Receive Defect information from a Known Error)
-
(Target State: One Cloud Based IT Request Portal - Legally Yours LAN)
-
(VLAN - WAN)
-
(Release - Consume)
-
Source Commit
(Source Control - Pipeline)
-
(Deploy - Evaluate)
-
(Consume - Evaluate)
-
(Explore - Integrate)
-
Service Offer Catalog
(Offer - Consumption Experience)
-
Entitlements
(Consumption Experience - Identity)
-
Actual Development Spend
(Product Backlog - Release Composition)
-
(Login To Portal - Browse Catalog)
-
(WAN - Legally Yours LAN)
-
(ArchiSoft LAN - WAN)
-
(Evaluate - Consume)
-
(Evaluate - Explore)
-
(Evaluate - Operate)
-
Cost
(Resource - Usage)
-
(Legally Yours LAN - WAN)
-
(Operate - Evaluate)
-
(WAN - ArchiSoft LAN)
-
Defect
(Defect - Product Backlog)
-
Problem - Knowledge Item
(Problem - Knowledge)
-
(Business Process - Business Process)
-
(Deploy - Operate)
-
Search Knowledge
(Incident - Knowledge)
-
Fulfill Order
(Order - Fulfillment Orchestration)
-
(Home & Away LAN - WAN)
-
Chat
(Consumption Experience - Collaboration)
-
Fulfill
(Fulfillment Orchestration - Fulfillment)
-
Request
(Fulfillment Orchestration - Resource)
-
(Incident Management - Knowledge Management)
-
Shopping Cart
(Order from IT Portal - Process Shopping Cart)
-
(Consume - Operate)
-
(PRO-FIT LAN - ArchiSoft LAN)
-
Source
(Source Control - Build Package)
-
Requirement
(Requirement - Product Backlog)
-
Product Backlog Items
(Product Backlog - Product Design)
-
(Select Catalog Item - Submit Shopping Cart)
-
Interaction - Incident
(Consumption Experience - Incident)
-
(Integrate - Deploy)
-
(Evaluate - Release)
-
Consumption
(Chargeback - Consumption Experience)
-
(Functional Component - Functional Component)
-
(WAN - VLAN)
-
(Release - Evaluate)
-
Service Offer
(Release Composition - Offer)
-
(Evaluate - Integrate)
-
(Incident identified by end user - Scenario- Solving an Incident using Known Error information)
-
Deploy Release
(Pipeline - Fulfillment Orchestration)
-
Initiate Build
(Pipeline - Build Package)
-
Next Item
(Select Catalog Item - Browse Catalog)
-
(Browse Catalog - Select Catalog Item)
-
(Integrate - Release)
-
Requirement
(Requirement - Portfolio Backlog)
-
(Business Service - Business Service)
-
Create Change
(Order - Change)
-
Run Test on package
(Pipeline - Test)
-
(Explore - Evaluate)
-
Resource Request
(Fulfillment Orchestration - Order)
-
Build Package
(Build Package - Release Composition)
-
Future development v3.x - Resource cost and availability
(Proposal - Resource)
-
(ArchiSoft LAN - PRO-FIT LAN)
-
Requirement
(Requirement - Test)
-
Product Backlog Items
(Product Backlog - Portfolio Backlog)
-
Entitlements
(Identity - Order)
-
(Accounting - User Support Interaction Management)
-
Provide Service Contract template
(Offer - Service Level)
-
Problem - Change
(Problem - Change)
-
(Vendor Mgmt - Service Catalog Management)
-
(Customer Relationship Management - Strategy and Goal Mgmt)
-
(Release & Deployment Management - IT Operations Management)
-
Proposed Investments
(Proposal - Investment)
-
Budget for Run & Operate
(Product Portfolio - Investment)
-
Execute Runbook
(Incident - Diagnostics & Remediation)
-
(Change Management - Service Request Management)
-
(Service Request Management - Change Management)
-
Service Monitor - Event
(Monitoring - Event)
-
(Strategy and Goal Mgmt - Product Portfolio Management)
-
Create/Update Defect
(Test - Defect)
-
Development Scope & Budget
(Product Portfolio - Product Backlog)
-
(Finance - Product Portfolio Management)
-
(Product Portfolio Management - Architecture)
-
(Problem Management - Change Management)
-
(Register Incident - Manage Incident)
-
(Procurement - Asset Management)
-
(Strategy and Goal Mgmt - Architecture)
-
(Requirements Management - Product Design)
-
(Event Management - Incident Management)
-
(Product Portfolio Management - Strategy and Goal Mgmt)
-
(Workforce Management - Product Portfolio Management)
-
(Incident Management - Change Management)
-
Desired Product Instance - Service Monitor
(Fulfillment Orchestration - Monitoring)
-
(Demand Management - Product Portfolio Management)
-
(Manage Incident - Close Incident)
-
(Product Services & Sales - User Support Interaction Management)
-
(Select Event Response - Register Incident)
-
(Change Management - Asset Management)
-
Subscription
(Order - Chargeback)
-
(User Support Interaction Management - Service Request Management)
-
Execute Runbook
(Event - Diagnostics & Remediation)
-
(Close Event - Event Resolution (Fully Automated))
-
(Perform Root Cause Analysis - Manage Incident)
-
Provide Incident data
(Incident - Service Level)
-
Incident-Problem
(Incident - Problem)
-
Orchestrate Change
(Change - Fulfillment Orchestration)
-
(Requirements Management - Test Management)
-
(Customer Relationship Management - Demand Management)
-
Review Service Status
(Monitoring - Consumption Experience)
-
(Problem Management - Knowledge Management)
-
(Acknowledge Event - Correlate Event)
-
Requirement
(Requirement - Product Design)
-
(Asset Management - Procurement)
-
(Asset Management - Accounting)
-
(Srv Measurement & Reporting - Event Management)
-
(Raise Alert - Down Event - Register Event)
-
(Product Design - Product Development)
-
Create Change
(Incident - Change)
-
Release Package
(Release Composition - Fulfillment Orchestration)
-
(Manage Incident - Perform Remediation)
-
(Policy Management - Architecture)
-
(Incident Management - Problem Management)
-
(Asset Management - Change Management)
-
(Demand Management - Strategy and Goal Mgmt)
-
(Architecture - Product Portfolio Management)
-
Scope & Investment Decisions
(Investment - Product Portfolio)
-
(Perform Remediation - Manage Incident)
-
Create Order
(Consumption Experience - Order)
-
(Product Portfolio Management - Workforce Management)
-
Actual Development Spend
(Release Composition - Product Portfolio)
-
(Architecture - Policy Management)
-
Provide Monitoring Data
(Monitoring - Service Level)
-
Portfolio Backlog Item (rationalized/ prioritized)
(Portfolio Backlog - Proposal)
-
Event - Incident
(Event - Incident)
-
(Product Services & Sales - Service Request Management)
-
Scoping & Investment Decisions
(Investment - Proposal)
-
Review Service Contract
(Consumption Experience - Service Level)
-
(Release & Deployment Management - Service Request Management)
-
(Product Development - Test Management)
-
(Service Request Management - Asset Management)
-
Log - Usage Metric
(Monitoring - Usage)
-
Chargeback Record
(Chargeback - Product Portfolio)
-
Problem - Defect
(Problem - Defect)
-
(Event Resolution (Fully Automated) - Monitor IT Services)
-
(Correlate Event - Select Event Response)
-
(Close Incident - Close Event)
-
(Release & Deployment Management - Change Management)
-
Charge Back Record
(Chargeback - Usage)
-
(Manage Incident - Perform Root Cause Analysis)
-
Estimated Budget
(Proposal - Portfolio Backlog)
-
(Register Event - Acknowledge Event)
-
(Knowledge Management - Problem Management)
-
Problems
(Problem - Portfolio Backlog)
-
(Asset Management - Service Request Management)
-
(Change Management - Release & Deployment Management)
-
(Requirements Management - Product Development)
-
(Change Management - Configuration Mgmt)
-
(Raise Alert - Up Event - Close Event)
-
(Service Request Management - Release & Deployment Management)
-
Value Stream - Digital Product
(Enterprise Architecture - Product Portfolio)
-
(Product Portfolio Management - Finance)
-
(Service Catalog Management - Product Services & Sales)
-
(Configuration Mgmt - Incident Management)
-
Actual Spent
(Product Portfolio - Investment)
-
(Monitor IT Services - Raise Alert - Up Event)
-
Desired Product Instance - Actual Product Instance
(Fulfillment Orchestration - Configuration)
-
Usage
(Usage - Chargeback)
-
(Test Management - Release & Deployment Management)
-
(Monitor IT Services - Raise Alert - Down Event)
-
(Defect Management - Product Design)
-
Subscription - Service Contract
(Order - Service Level)
-
Execute Runbook
(Problem - Diagnostics & Remediation)
-
Policy
(Policy - Product Portfolio)
-
Search Knowledge Item
(Consumption Experience - Knowledge)
-
(Integrate - Evaluate)
-
(Evaluate - Deploy)
-
(WAN - Home & Away LAN)
-
Create Change
(Pipeline - Change)
-
Theme - Backlog Item
(Strategy - Portfolio Backlog)
-
Resource Order
(Pipeline - Order)
-
Theme - Roadmap Item
(Strategy - Enterprise Architecture)
-
(Reduce Cost - Improve Ability to meet customer expectations)
-
(Improve external service provider compliance - Reduce Cost)
-
(Improve operational performance - Improve Ability to meet customer expectations)
-
(Build (Requirement to Deploy) - Build Package Requirements)
-
(Actual Product Instance - Subscribe to Service Offer)
-
(Test Management - Build (Requirement to Deploy))
-
(Operate - Ensure Disaster Recovery Objectives)
-
(Strategy - Plan (Strategy to Portfolio))
-
(Actual Product Instance - Digital Product Backbone)
-
(Run (Detect to Correct) - Event Requirements)
-
(PRO-FIT IT Request Portal Software - Consumption Experience)
-
(Home & Away Cloud Request Shopping Cart Store - Interaction)
-
(Availability Management - Availability Management)
-
(Enterprise Architecture - Plan (Strategy to Portfolio))
-
(Product Backlog - Build (Requirement to Deploy))
-
(Release - Terminate a Service Offer)
-
(Portfolio Backlog Item - Gather Influencers)
-
(Configuration - Run (Detect to Correct))
-
(Event - Diagnose Issue)
-
(Finance - Plan (Strategy to Portfolio))
-
(Pipeline - Build, Integrate, & Test)
-
(Incident - Publish Service Status)
-
(Knowledge - Submit and/or approve Knowledge data)
-
(Investment - Investment Requirements)
-
(Incident - Incident Management Information)
-
(Service Offer - Service Catalog Information)
-
(Workforce Management - Plan (Strategy to Portfolio))
-
(Source Control - Build (Requirement to Deploy))
-
(Cost Model - Subscribe to Service Offer)
-
(Junction - Archisurance - Course of Action -> Goal - - Improve operational performance)
-
(Product Design - Product Design Management)
-
(Architecture Roadmap Item - Propose Investments)
-
(Process - Capability)
-
(Evaluate - Rationalize the Product Portfolio)
-
(Service Contract - Validate Deployment)
-
(PRO-FIT Request Rationalisation Software - Order)
-
(Consolidate Cloud Request Portals - TS 3: One Cloud Request Portal)
-
(Product Release - Plan & Approve Deployment)
-
(Runbook - Validate Deployment)
-
(Defect - Defect Requirements)
-
(Proposal - Prioritize Backlog Items)
-
(Run (Detect to Correct) - Monitoring Requirements)
-
(Subscription - Provide Service Support)
-
(Consolidate Cloud Request Portals - IT Service Request Portal consolidation)
-
(PRO-FIT Cloud Request Shopping Cart Store - Interaction)
-
(Evaluate - Plan Product Portfolio Investments)
-
(Test Plan - Plan Product Release)
-
(Problem - Run (Detect to Correct))
-
(Policy - Refine Product Backlog)
-
(PRO-FIT - Order)
-
(LegallyYours Data Center - Legally Yours LAN)
-
(Deliver (Request to Fulfill) - Engagement Experience Requirements)
-
(Setup New Request Portal - TS 1: New Request Portal)
-
(Interaction - Detect Issue)
-
(Change - Validate Deployment)
-
(Legally Yours IT Request Rationalisation Software - Order)
-
(Portfolio Backlog Item - Refine Product Backlog)
-
(Digital Product - Finalize Roadmap & Scope Agreement)
-
(Scope Agreement - Accept & Publish Release)
-
(Strategic Objective - Define Backlog Mandates)
-
(Strategy and Goal Mgmt - Strategy Management)
-
(Consumption Experience - Purpose of Offer Consumption Component)
-
(Enterprise Architecture - Finalize Roadmap & Scope Agreement)
-
(TS 3: One Cloud Request Portal - Reduce Cost)
-
(Enterprise Architecture - Enterprise Architecture Requirements)
-
(Portfolio Backlog Item - Prioritize Backlog Items)
-
(Service Contract - Publish Service Status)
-
(Run (Detect to Correct) - Problem Requirements)
-
(Portfolio Backlog Item - Propose Investments)
-
(Service Offer - Select an Offer)
-
(Order from IT Portal - User Support Interaction Management)
-
(Build (Requirement to Deploy) - Product Design Requirements)
-
(Product Release - Release Information)
-
(Service Offer - Define Service Offer)
-
(Release - Bundle Existing Service Offers)
-
(Change - Plan & Approve Deployment)
-
(Strategic Objective - Gather Influencers)
-
(Transition Step - Transition Deliverable)
-
(Requirement - Requirement Requirements)
-
(Run (Detect to Correct) - Configuration Requirements)
-
(Proposal - Finalize Roadmap & Scope Agreement)
-
(Pipeline - Pipeline Requirements)
-
(Incident - Provide Service Support)
-
(Cost Model - Define Service Offer)
-
(Product Portfolio Management - Product Portfolio Management)
-
(PRO-FIT Change Software - Fulfillment Orchestration)
-
(Security and Access Mgmt - Identity and Access Management)
-
(Problem - Validate Deployment)
-
(Defect - Accept & Publish Release)
-
(ArchiSoft Shopping Cart Store - Interaction)
-
(Service Contract - Service Offer Backbone)
-
(User Support Interaction Management - Deliver (Request to Fulfill))
-
(Event - Resolve Issue)
-
(Service Monitor - Fulfill Deployment)
-
(Architecture - Architecture Management)
-
(Strategic Objective - Refine Product Backlog)
-
(Requirement - Requirements Information)
-
(TS 2: PRO-FIT Request Portal - Improve external service provider compliance)
-
(Availability Management - Run (Detect to Correct))
-
(Interaction - Agree to Service Offer)
-
(Product Design - Build (Requirement to Deploy))
-
(Accounting - Financial Management)
-
(Product Backlog - Product Backlog Requirements)
-
(Usage Record - Accounting Information)
-
(Order From IT Portal - User Support Interaction Management)
-
(Knowledge - Aggregate multiple Knowledge sources.)
-
(Knowledge - Providing natural language processing analytics)
-
(Consume - Order an Actual Product Instance Modification)
-
(Service Catalog Management - Deliver (Request to Fulfill))
-
(Chargeback - Deliver (Request to Fulfill))
-
(Product Portfolio Management - Plan (Strategy to Portfolio))
-
(Test - Build (Requirement to Deploy))
-
(Usage Record - Vendor Management Information)
-
(Product Design - Product Design Requirements)
-
(Service Monitor - Detect Issue)
-
(Test Plan - Tests Information)
-
(Requirement - Design & Develop)
-
(Continuity - Continuity Management)
-
(Functional Component - Capability)
-
(Defect - Design & Develop)
-
(Integrate - Configure an Off-the-Shelf or SaaS Product for Use)
-
(Product Design - Product Design)
-
(Digital Product - Product Portfolio Management Information)
-
(Actual Product Instance - Resolve Issue)
-
(Accounting - Deliver (Request to Fulfill))
-
(Desired Product Instance - Fulfill Deployment)
-
(Lifecycle Data Object - Business Object)
-
(Capacity Management - Capacity Management)
-
(Operate - Remediate Consumer Front-End Issue)
-
(Desired Product Instance - Procurement Information)
-
(Functional Component - Essential Service)
-
(ArchiSoft IT Shop - Consumption Experience)
-
(Evaluate - Perform Digital Product Governance)
-
(Functional Component Software - Functional Component)
-
(KPI - Service Level Information)
-
(Chargeback Contract - Vendor Management Information)
-
(Product Design - Prioritize Backlog Items)
-
(Architecture Roadmap Item - Define Backlog Mandates)
-
(Process Request - Service Request Management)
-
(Knowledge Management - Run (Detect to Correct))
-
(Fulfillment Book - Accept & Publish Release)
-
(Test - Test Requirements)
-
(Fulfillment - Fulfill)
-
(Knowledge - Support)
-
(Log - Diagnose Issue)
-
(Architecture Roadmap Item - Finalize Roadmap & Scope Agreement)
-
(Product Release - Define Service Offer)
-
(Budget Item - Finance Information)
-
(Legally Yours IT Request Store - Order)
-
(Home & Away IT Request Shopping Cart Store - Interaction)
-
(Requirement - Prioritize Backlog Items)
-
(Product Development - Product Development)
-
(Customer Relationship Management - Plan (Strategy to Portfolio))
-
(Subscription - Design & Develop)
-
(Knowledge Item - Implement Service Offer)
-
(Log - Resolve Issue)
-
(Subscription - Service Offer Backbone)
-
(Product Services & Sales - Deliver (Request to Fulfill))
-
(Desired Product Instance - Subscribe to Service Offer)
-
(Consolidate Cloud Request Portals - ArchiSurance Cloud Request Portal)
-
(Portfolio Backlog Item - Finalize Roadmap & Scope Agreement)
-
(Consume - Order a New Desired Product Instance)
-
(Test Case - Tests Information)
-
(Chargeback Contract - Publish Service Status)
-
(Fulfillment Book - Define Service Offer)
-
(Knowledge - Create a new Knowledge based on Problem Management activities)
-
(Monitoring - Monitoring Requirements)
-
(Order - Accept & Publish Release)
-
(Junction - Archisurance - Course of Action -> Goal - - Improve Ability to meet customer expectations)
-
(Entitlement - Select an Offer)
-
(Service Level - Service Level Requirements)
-
(Product Backlog Item - Product Backlog Information)
-
(Workforce Management - Workforce Management)
-
(Plan (Strategy to Portfolio) - Policy Requirements)
-
(Transition Step - Course of Action)
-
(Test Case - Accept & Publish Release)
-
(Architecture Blueprint - Propose Investments)
-
(Usage - Deliver (Request to Fulfill))
-
(Order - Deliver (Request to Fulfill))
-
(Product Design - Refine Product Backlog)
-
(Policy - Finalize Roadmap & Scope Agreement)
-
(Change - Subscribe to Service Offer)
-
(Consume - Order an Actual Product Instance Support)
-
(Deliver (Request to Fulfill) - Composition Experience Requirements)
-
(PRO-FIT Request Store - Order)
-
(Fulfillment Book - Fulfill Deployment)
-
(Incident - Incident Requirements)
-
(Home & Away IT Request Rationalisation Software - Order)
-
(Event Management - Run (Detect to Correct))
-
(Product Development - Build (Requirement to Deploy))
-
(Product Design - Finalize Roadmap & Scope Agreement)
-
(Portfolio Backlog - Finalize Roadmap & Scope Agreement)
-
(Product Portfolio - Refine Product Backlog)
-
(Architecture - Plan (Strategy to Portfolio))
-
(Policy - Gather Influencers)
-
(Service Contract - Service Level Information)
-
(Customer/User Support - Purpose of Offer Consumption Component)
-
(Data Object Software - Lifecycle Data Object)
-
(Service Contract - Agree to Service Offer)
-
(Procurement - Deliver (Request to Fulfill))
-
(Product Design - Design & Develop)
-
(Test Plan - Accept & Publish Release)
-
(Product Portfolio - Finalize Roadmap & Scope Agreement)
-
(IT Operations - Intelligence, Trending, Proactive Alerting - Run (Detect to Correct))
-
(Digital Product - Digital Product)
-
(Scope Agreement - Finalize Roadmap & Scope Agreement)
-
(ProFit Data Center - PRO-FIT LAN)
-
(Lifecycle Data Object - Information)
-
(Cost Modeling - Financial Management)
-
(Product Backlog Item - Design & Develop)
-
(Plan (Strategy to Portfolio) - Proposal Requirements)
-
(Digital Product - Define Backlog Mandates)
-
(Policy Management - Plan (Strategy to Portfolio))
-
(Legally Yours Cloud Request Rationalisation Software - Order)
-
(Course of Action - Transfor-mation Goal)
-
(Policy - Plan (Strategy to Portfolio))
-
(Product Release Blueprint - Release Information)
-
(Explore - Investigate a New Digital Product Idea)
-
(Digital Product - Digital Product Backbone)
-
(Problem - Fulfill Deployment)
-
(Transition Step - Operation state)
-
(Explore - Retire Digital Product)
-
(Build Package - Build, Integrate, & Test)
-
(Chargeback Contract - Service Offer Backbone)
-
(Value Stream - Propose Investments)
-
(Home & Away Cloud Request Portal Software - Consumption Experience)
-
(Usage - Usage Requirements)
-
(Service Offer Catalog - Service Catalog Information)
-
(Release Composition - Build (Requirement to Deploy))
-
(Strategic Objective - Prioritize Backlog Items)
-
(Desired Product Instance - Digital Product Backbone)
-
(Service Offer Catalog - Select an Offer)
-
(Pipeline - Product Development Information)
-
(Proposal - Plan (Strategy to Portfolio))
-
(Service Level Management - Service Level Management)
-
(ArchiSoft Request Store - Order)
-
(Portfolio Backlog Item - Define Backlog Mandates)
-
(Fulfillment Book - Subscribe to Service Offer)
-
(Order - Agree to Service Offer)
-
(Legally Yours IT Request Portal Software - Consumption Experience)
-
(Actual Product Instance - Detect Issue)
-
(Deploy - Consumable Product Instance)
-
(Runbook - Resolve Issue)
-
(Configuration Management Service consolidation - Junction - Archisurance - Course of Action -> Goal -)
-
(KPI - Publish Service Status)
-
(Knowledge Item - Provide Service Support)
-
(Fulfillment Orchestration - Fulfillment Orchestration Requirements)
-
(Interaction - Request Information)
-
(Build Package - Build (Requirement to Deploy))
-
(Deliver (Request to Fulfill) - Usage Requirements)
-
(Business Service - L3 Grouping)
-
(Portfolio Backlog - Prioritize Backlog Items)
-
(Service Desk consolidation - Junction - Archisurance - Course of Action -> Goal -)
-
(Actual Product Instance - Configuration Information)
-
(Vendor Mgmt - Vendor Management)
-
(Order - Design & Develop)
-
(Evaluate - Consider a New Digital Product)
-
(Subscription - Request Information)
-
(Home & Away IT Change Software - Fulfillment Orchestration)
-
(Consume - Order an Actual Product Instance Termination)
-
(Service Contract - Detect Issue)
-
(Knowledge - Access to third-party Knowledge and forums)
-
(Integrate - Develop a New or Initial Product Release)
-
(Product Portfolio - Product Portfolio Requirements)
-
(Release & Deployment Management - Deployment Management)
-
(Source - Product Development Information)
-
(Product Portfolio - Prioritize Backlog Items)
-
(Asset Management - Asset Management)
-
(Runbook - Diagnose Issue)
-
(Junction - Archisurance - Course of Action -> Goal - - Improve external service provider compliance)
-
(Source - Design & Develop)
-
(Legally Yours IT Change Software - Fulfillment Orchestration)
-
(Release - Orderable Service Offer(s))
-
(IT Operations Management - Operations Management)
-
(Knowledge Item - Define Service Offer)
-
(Strategic Theme - Propose Investments)
-
(Strategy - Strategy)
-
(Runbook - Fulfill Deployment)
-
(Policy - Prioritize Backlog Items)
-
(Consume - Service Subscription)
-
(Integrate - Update of a Vendor Product)
-
(Fulfillment Orchestration - Deliver (Request to Fulfill))
-
(Change Management - Change Management)
-
(Service Contract - Subscribe to Service Offer)
-
(Chargeback Contract - Procurement Information)
-
(Chargeback Contract - Accounting Information)
-
(Knowledge - Run (Detect to Correct))
-
(Policy - Policy Information)
-
(Subscription - Publish Service Status)
-
(Service Contract - Diagnose Issue)
-
(Home & Away Legacy IT Change Software - Fulfillment Orchestration)
-
(Knowledge Item - Publish Service Offer)
-
(Build (Requirement to Deploy) - Requirement Requirements)
-
(Product Portfolio - Plan (Strategy to Portfolio))
-
(Deliver (Request to Fulfill) - Order Requirements)
-
(Product Backlog Item - Finalize Roadmap & Scope Agreement)
-
(Knowledge Item - Diagnose Issue)
-
(Scope Agreement - Refine Product Backlog)
-
(Knowledge Management - Knowledge Management)
-
(Interaction - Resolve Issue)
-
(Product Release - Digital Product Backbone)
-
(Deliver (Request to Fulfill) - Offer Requirements)
-
(Value Stream - Prioritize Backlog Items)
-
(Explore - Digital Product Vision, Design, and Product Roadmap)
-
(Srv Measurement & Reporting - Measurement & Reporting)
-
(Functional Component - L2 Grouping)
-
(Knowledge - Supporting natural language queries)
-
(Configuration Mgmt - Run (Detect to Correct))
-
(Operation state - Functional Component)
-
(Problem - Diagnose Issue)
-
(Subscription - Subscription)
-
(Explore - Optimize a Digital Product)
-
(Actual Product Instance - Plan & Approve Deployment)
-
(Demand Management - Demand Management)
-
(Build (Requirement to Deploy) - Test Requirements)
-
(Enterprise Architecture - Refine Product Backlog)
-
(Diagnostics & Remediation - Run (Detect to Correct))
-
(Monitoring - Run (Detect to Correct))
-
(Scope Agreement - Plan Product Release)
-
(Product Design - Product Design Information)
-
(PRO-FIT IT Request Shopping Cart Store - Interaction)
-
(Home & Away Data Center - Home & Away LAN)
-
(Service Offer - Implement Service Offer)
-
(Policy - Prioritize Backlog Items)
-
(Portfolio Backlog - Portfolio Backlog Requirements)
-
(Policy - Propose Investments)
-
(Continuity - Run (Detect to Correct))
-
(Scope Agreement - Prioritize Backlog Items)
-
(Consumption Experience - Process Shopping Cart)
-
(Offer - Offer Requirements)
-
(Change Management - Run (Detect to Correct))
-
(Actual Product Instance - Fulfill Deployment)
-
(Log - Detect Issue)
-
(Strategic Objective - Finalize Roadmap & Scope Agreement)
-
(Evaluate - Prioritized Digital Product Portfolio and Architecture Roadmap)
-
(PRO-FIT - Consumption Experience)
-
(Legally Yours Cloud Request Shopping Cart Store - Interaction)
-
(Product Release - Validate Deployment)
-
(Run (Detect to Correct) - Incident Requirements)
-
(Investment - Financial Management)
-
(Deploy - Deploy a New Product Release Version for a Digital Product)
-
(Operate - Actual Product operated according to or exceeding expectation)
-
(L3 Grouping - Operatio-nal Goal)
-
(ArchiSoft Data Center - ArchiSoft LAN)
-
(Interaction - Provide Service Support)
-
(Consilidate IT Request Portals - IT Service Request Portal consolidation)
-
(Consilidate IT Request Portals - Target State: One Cloud Based IT Request Portal)
-
(Resource - Subscribe to Service Offer)
-
(Product Release - Accept & Publish Release)
-
(Policy - Define Backlog Mandates)
-
(Home & Away IT Request Store - Order)
-
(Enterprise Architecture - Prioritize Backlog Items)
-
(Desired Product Instance - Validate Deployment)
-
(User Support Interaction Management - Customer/User Support)
-
(Policy - Refine Product Backlog)
-
(Defect - Build (Requirement to Deploy))
-
(Knowledge Item - Resolve Issue)
-
(Portfolio Backlog Item - Demand Information)
-
(Event - Event Requirements)
-
((IT Service) Perf. Mgmt - Run (Detect to Correct))
-
(Integrate - New Product Release)
-
(PRO-FIT - Change)
-
(Home & Away Cloud Request Rationalisation Software - Order)
-
(Release & Deployment Management - Build (Requirement to Deploy))
-
(Legally Yours Cloud Change Software - Fulfillment Orchestration)
-
(Release Composition - Release Composition Requirements)
-
(Build (Requirement to Deploy) - Product Backlog Requirements)
-
(Strategy and Goal Mgmt - Plan (Strategy to Portfolio))
-
(Capacity Management - Run (Detect to Correct))
-
(DC / Cloud - Network Area)
-
(Digital Product - Refine Product Backlog)
-
(Legally Yours IT Request Shopping Cart Store - Interaction)
-
(Backlog Management - Build (Requirement to Deploy))
-
(Actual Product Instance - Validate Deployment)
-
(Incident - Diagnose Issue)
-
(Service Contract - Plan & Approve Deployment)
-
(Process Request - Request Management)
-
(Incident - Incident)
-
(PRO-FIT Cloud Request Portal Software - Consumption Experience)
-
(Desired Product Instance - Desired Product Instance)
-
(Migrate PRO-FIT Legacy Request Portal - TS 2: PRO-FIT Request Portal)
-
(Functional Component - Operatio-nal Goal)
-
(Service Contract - Service Contract)
-
(Service Request Management - Deliver (Request to Fulfill))
-
(Incident - Run (Detect to Correct))
-
(Service Management consolidation - Junction - Archisurance - Course of Action -> Goal -)
-
(Home & Away Cloud Change Software - Fulfillment Orchestration)
-
(Order from IT Portal - Customer/User Support)
-
(Product Backlog Item - Refine Product Backlog)
-
(Defect Management - Build (Requirement to Deploy))
-
(Subscription - Subscribe to Service Offer)
-
(Value Stream - Architecture Information)
-
(Chargeback Record - Accounting Information)
-
(Resource - Fulfill)
-
(Service Contract - Resolve Issue)
-
(Order - Request Information)
-
(Knowledge Item - Fulfill Deployment)
-
(Product Design - Build (Requirement to Deploy))
-
(Business Process - Business Service)
-
(Knowledge - Providing filter capabilities of the Knowledge)
-
(Scenario- Solving an Incident using Known Error information - Knowledge Management)
-
(Service Catalog Management - Service Catalog Management)
-
(Service Offer Catalog - Implement Service Offer)
-
(Order - Detect Issue)
-
(Demand Management - Plan (Strategy to Portfolio))
-
(Backlog Management - Product Backlog Management)
-
(Product Design - Digital Product Backbone)
-
(Source Control - Source Control Requirements)
-
(Knowledge - Self-service knowledge consumption.)
-
(Incident - Detect Issue)
-
(Pipeline - Build (Requirement to Deploy))
-
(Integrate - Deliver an Emergency Change or Hotfix)
-
(Build Package - Product Development Information)
-
(Legally Yours Cloud Request Store - Order)
-
(Change - Deliver (Request to Fulfill))
-
(Resource - Fulfill Deployment)
-
(Service Request Management - Request Management)
-
(Run (Detect to Correct) - Diagnostic & Remediation Requirements)
-
(Vendor Mgmt - Deliver (Request to Fulfill))
-
(Customer Relationship Management - Customer Relationship Management)
-
(Budget Item - Finalize Roadmap & Scope Agreement)
-
(Event - Event Management Information)
-
(IT Operations Management - Run (Detect to Correct))
-
(Customer/User Support - Purpose of the Engagement Experience Portal)
-
(Operate - Perform Scheduled Maintenance)
-
(Change - Resolve Issue)
-
(Deliver (Request to Fulfill) - Chargeback Requirements)
-
(Requirement - Accept & Publish Release)
-
(Legally Yours - Order)
-
(Resource - Validate Deployment)
-
(Build (Requirement to Deploy) - Defect Requirements)
-
(Finance - Financial Management)
-
(Resource - Asset Management Information)
-
(Proposal - Proposal Requirements)
-
(Problem Management - Run (Detect to Correct))
-
(Identity - Deliver (Request to Fulfill))
-
(Legally Yours - Change)
-
(Plan (Strategy to Portfolio) - Portfolio Backlog Requirements)
-
(Portfolio Backlog - Refine Product Backlog)
-
(Digital Product - Propose Investments)
-
(Incident Management - Incident Management)
-
(Proposal - Refine Product Backlog)
-
(Cost Model - Publish Service Offer)
-
(Desired Product Instance - Accept & Publish Release)
-
(Home & Away Cloud Request Store - Order)
-
(Desired Product Instance - Request Information)
-
(Actual Product Instance - Diagnose Issue)
-
(Migrate PRO-FIT Legacy Request Portal - IT Service Request Portal consolidation)
-
(Deliver (Request to Fulfill) - Change Requirements)
-
(Product Backlog Item - Build (Requirement to Deploy))
-
(Policy - Finalize Roadmap & Scope Agreement)
-
(Defect Management - Defect Management)
-
(Operate - Remediate a major Event or Incident)
-
(Functional Component - Require-ment)
-
(ArchiSoft Request - Order)
-
(Operate - Remediate an Identified Back-End Issue)
-
(Identity - Select an Offer)
-
(Requirements Management - Build (Requirement to Deploy))
-
(Build (Requirement to Deploy) - Release Composition Requirements)
-
(Plan (Strategy to Portfolio) - Enterprise Architecture Requirements)
-
(Migrate PRO-FIT Legacy Request Portal - ProFit IT Request Portal)
-
(Architecture Roadmap Item - Prioritize Backlog Items)
-
(Configuration Mgmt - Configuration Management)
-
(Requirement - Refine Product Backlog)
-
(Policy Management - Policy Management)
-
(Product Design - Refine Product Backlog)
-
(Product Backlog Item - Accept & Publish Release)
-
(Legally Yours Cloud Request Portal Software - Consumption Experience)
-
(Test Management - Test Management)
-
(Knowledge - Supporting keyword search capabilities)
-
(IT Service Request Portal consolidation - Junction - Archisurance - Course of Action -> Goal -)
-
(Scenario- Solving an Incident using Known Error information - Incident Management)
-
(Junction - Archisurance - Course of Action -> Goal - - Reduce Cost)
-
(Requirement - Prioritize Backlog Items)
-
(Product Release - Build, Integrate, & Test)
-
(Product Backlog Item - Plan Product Release)
-
(Service Monitor - Service Measurement & Reporting Information)
-
(Deploy - Deploy a First Product Release for a New Digital Product)
-
(Build (Requirement to Deploy) - Source Control Requirements)
-
(Event Management - Event Management)
-
(Functional Component - Supporting Function)
-
(Strategic Theme - Define Backlog Mandates)
-
(Product Release - Fulfill Deployment)
-
(Log - Accept & Publish Release)
-
(Consumption Experience - Composition Experience Requirements)
-
(Consumption Experience - Deliver (Request to Fulfill))
-
(Requirements Management - Requirements Management)
-
(Order - Order Requirements)
-
(Problem - Problem Management Information)
-
(Portfolio Backlog - Plan (Strategy to Portfolio))
-
(Test Plan - Design & Develop)
-
(Plan (Strategy to Portfolio) - Product Portfolio Requirements)
-
(Knowledge - Rank Knowledge data objects and Conversations)
-
(Home & Away IT Request Portal Software - Consumption Experience)
-
(Runbook - IT Operations Information)
-
(Service Offer - Service Offer)
-
(Explore - Refine Digital Product Feasibility)
-
(Order - Process Request)
-
(Home & Away - Consumption Experience)
-
(Requirement - Build (Requirement to Deploy))
-
(Fulfillment - Deliver (Request to Fulfill))
-
(Service Portfolio consolidation - Junction - Archisurance - Course of Action -> Goal -)
-
(Incident - Resolve Issue)
-
(Strategic Objective - Propose Investments)
-
(Asset Management - Deliver (Request to Fulfill))
-
(Interaction - Select an Offer)
-
(Home & Away - Change)
-
(Service Offer Catalog - Publish Service Offer)
-
(Desired Product Instance - Plan & Approve Deployment)
-
(Incident Management - Run (Detect to Correct))
-
(Value Stream - Gather Influencers)
-
(Knowledge - Allow generation of new content)
-
(Event - Run (Detect to Correct))
-
(Diagnostics & Remediation - Diagnostic & Remediation Requirements)
-
(Identity - Consume)
-
(Chargeback Contract - Subscribe to Service Offer)
-
(Architecture Blueprint - Define Backlog Mandates)
-
(Legally Yours - Consumption Experience)
-
(Strategy - Prioritize Backlog Items)
-
(Actual Product Instance - Actual Product Instance)
-
(Chargeback - Chargeback Requirements)
-
(Service Level - Run (Detect to Correct))
-
(Offer - Deliver (Request to Fulfill))
-
(Defect - Consume Defects)
-
(Product Backlog - Associate a Scope Agreement to one or more IT Initiatives)
-
(Product Backlog - Receive the Scope Agreement)
-
(Release Composition - Create the Product Release)
-
(Service Level - Provide SLA information)
-
(Diagnostics & Remediation - Allow an Event to trigger a Runbook)
-
(Product Backlog - Associate an IT Initiative with an IT Budget Item)
-
(Release Composition - Enable supportability for IT operations)
-
(Monitoring - Receive Service Monitor definitions)
-
(Defect - Create Defect)
-
(Proposal - Review change requests)
-
(Product Portfolio - Group and Push Demand)
-
(Pipeline - Associate a Build to a service.)
-
(Fulfillment Orchestration - Create Desired Systems using the Service Release Blueprint and Subscription)
-
(Proposal - Create Scope Agreement)
-
(Proposal - Create project portfolio views)
-
(Source Control - Associate Builds to Source)
-
(Configuration - Associate an Actual System with an RFC)
-
(Consumption Experience - Order services on behalf of other consumers)
-
(Pipeline - Run dynamic application security testing)
-
(Usage - Collect service Usage metrics)
-
(Proposal - Update labor consumption model (Structured ananlysis))
-
(Monitoring - Associate the Service Monitor and the Actual System)
-
(Diagnostics & Remediation - Allow hierarchical relationships between Runbooks,)
-
(Monitoring - Store results of the measurements)
-
(Configuration - Associate the Actual System with the Event and associated Change)
-
(Source Control - Provide Source Code)
-
(Product Design - Associate a Product Design to a Digital Product.)
-
(Portfolio Backlog - Receive scoping and invenstment decisions)
-
(Consumption Experience - Provide information for fulfillment.)
-
(Product Design - Architecture and Logical Service Blueprint meet all Requirements)
-
(Order - Break the request down into the IT services)
-
(Release Composition - Associate a Product Release to Service Release Blueprints.)
-
(Offer - Group services into a single Offer)
-
(Product Backlog - Allow recursive relationships between IT Initiatives.)
-
(Change - Associate the Fulfillment Request with the RFC record)
-
(Monitoring - Initiate creation of an Event or alert)
-
(Test - Performance tests)
-
(Fulfillment Orchestration - Generate Fulfillment Requests from the bound Service Catalog Entry)
-
(Fulfillment Orchestration - Maintain visibility into supplier capacity levels)
-
(Event - Categorize Event data)
-
(Build Package - Provide Package)
-
(Product Design - Compliancy of architecture and Logical Service Blueprint)
-
(Monitoring - Provide business/IT measurements)
-
(Requirement - Capture service-level Requirements.)
-
(Problem - Create a Portfolio Backlog Item in the backlog)
-
(Policy - Maintain revision history)
-
(Test - be the system of record (authoritative source) for all Test Cases.)
-
(Service Level - Instantiate a Service Contract from a Service Release Blueprint)
-
(Configuration - Service discovery.)
-
(Service Level - Send reporting data on the Service Level status)
-
(Release Composition - Provide service contract information)
-
(Product Backlog - Manage the Subscription data flow)
-
(Investment - authoritive source for investment decisions)
-
(Fulfillment Orchestration - Create the Actual Systems within Configuration Management)
-
(Product Design - Associate Product Designs to a Digital Product)
-
(Pipeline - Sssociate Source to Builds)
-
(Usage - Encrypt sensitive Usage information)
-
(Chargeback - Send the subscribed service charges)
-
(Test - Test automation re-use and test scripts.)
-
(Product Backlog - Coordinate the acquisition of resources)
-
(Test - Plan and execute tests)
-
(Product Backlog - Aggregate, track, and report status, resources consumed)
-
(Test - Drive automation.)
-
(Service Level - Create QoS reports on the Service Contracts)
-
(Product Design - Receive the Digital Product & design Product Designs)
-
(Policy - Pricing/Costing Policies)
-
(Problem - Use existing Knowledge data to solve a Problem)
-
(Offer - Create Offer Catalog)
-
(Pipeline - AssociateBuilds to a Build Package)
-
(Defect - receive Defect information from a Test)
-
(Source Control - Receive Defects for resolution)
-
(Consumption Experience - Provide information on existing Subscription)
-
(Release Composition - Execute Deployment)
-
(Fulfillment Orchestration - Create an RFC within Change Control)
-
(Problem - Create Problem)
-
(Chargeback - Calculate the chargeback/showback)
-
(IT Operations - Capacity Planning - Manage Capacity)
-
(Event - Initiate change requests)
-
(Fulfillment Orchestration - Provide the Subscription status)
-
(Product Design - Provide Development Spend)
-
(Investment - Request IT Budget)
-
(Source Control - Receive Defect information)
-
(Test - Create Defects found during testing)
-
(Change - Automation of changes)
-
(Event - Create Event)
-
(Portfolio Backlog - Update Backlog Item)
-
(Test - Manage the Test Case lifecycle)
-
(Test - Ensure follow-on value stream functionality)
-
(Fulfillment Orchestration - Request IT assets)
-
(Enterprise Architecture - Develop target blueprints)
-
(Defect - Manage the lifecycle of the Defect.)
-
(Product Design - Input for the Source data object (source, create, and secure the service))
-
(Product Backlog - Update IT Initiative)
-
(Policy - Update Policy)
-
(Monitoring - Provide service Usage measurements)
-
(Test - Associate a Test Case to a service.)
-
(Usage - Track cost number from Asset Management.)
-
(Fulfillment Orchestration - Create/route a Request to an external service provider)
-
(Pipeline - Create the Build)
-
(Service Level - Create SLA Template)
-
(Monitoring - Provide service monitoring status)
-
(Requirement - Manage the lifecycle of the Requirement.)
-
(Chargeback - Create Chargeback Contract)
-
(Defect - Update Defect)
-
(Fulfillment Orchestration - Create/update a service monitor)
-
(Build Package - Manage the Build Packages and relationships)
-
(Order - Break down a single order/request into multiple Fulfillment Requests.)
-
(Test - associate a Test Case to Defects)
-
(Release Composition - Receive test-related information)
-
(Service Level - Receive business/IT measurements)
-
(Diagnostics & Remediation - Run Rootcause Analysis)
-
(Release Composition - Provide information required for service instantiation)
-
(Release Composition - Associate Service Release Blueprints to Defects)
-
(Service Level - Allow hierarchical relationships between Service Contracts.)
-
(Change - Associate changes with Incidents bi-directionally)
-
(Product Design - Associate a Product Design to a Logical Service Blueprint.)
-
(Proposal - Quick evaluation (Expedited analysis))
-
(Monitoring - Perform monitoring of an IT service)
-
(Change - Associate changes with Events)
-
(Chargeback - Consolidate the charges from subscribed services)
-
(Configuration - Create Actual System)
-
(Build Package - Associate Build Packages toService Release Blueprints)
-
(Product Portfolio - Update IT Service Portfolio)
-
(Defect - Receive Defect information from a Known Error)
-
(Policy - Map and Align IT Policies)
-
(Configuration - Associate the Actual System with the Service Monitor & Change)
-
(Release Composition - Allow a recursive relationship between Product Releases.)
-
(Product Design - Instrumentation to capture IT Service empirical data)
-
(Test - Provide test execution reports)
-
(Diagnostics & Remediation - System of record for Runbook)
-
(Incident - Create Incident when an Interaction cannot be associated with an existing Incident)
-
(Release Composition - Associate a Product Release to a service.)
-
(Test - Execute Test)
-
(Release Composition - Associate IT Initiative to Product Releases)
-
(Offer - Aggregate Catalog Composition items & external catalogs)
-
(Consumption Experience - Information on service consumption)
-
(Proposal - Expedited analysis and approval)
-
(Policy - Visibility of IT Policies)
-
(IT Operations - Availability - Manage Availability)
-
(Event - Associate Event and Actual System)
-
(Product Design - System of record for all Product Designs)
-
(Offer Catalog Store - Service Offer Catalog)
-
(Test - Manage test data.)
-
(Monitoring - Receive monitor definitions)
-
(Release Composition - Associate Service Release Blueprints to Service Contracts)
-
(Offer - Offers available to consumers)
-
(Fulfillment Orchestration - Request standard changes and update Configuration Management)
-
(Proposal - Validate asset consumption model (Structured ananlysis))
-
(Offer - Fulfill each Offer through the underlying Catalog Compositions)
-
(Product Backlog - Receive the development scope and agreement)
-
(Change - Manage RFC)
-
(Fulfillment Orchestration - Manage a registry of the available fulfillers)
-
(Policy - Create Policy)
-
(Fulfillment Orchestration - Create a Desired System for consumer Subscriptions)
-
(Offer - Create Estimated Labor and Asset Cost config)
-
(Portfolio Backlog - Create Backlog Item)
-
(Incident - Create Incident)
-
(Test - Create Defect data objects)
-
(Defect - Associate a Defect to a service.)
-
(Diagnostics & Remediation - Allow an Incident to trigger a Runbook)
-
(Release Composition - Manage the Product Release)
-
(Product Design - Track the actual spend of a Product Design.)
-
(Monitoring - Monitor application)
-
(Usage - Collect cost of assets)
-
(Requirement - Collect, refine, scope, and track progress of Requirements)
-
(Product Backlog - Maintain traceability between IT Initiatives and applications and service(s))
-
(Portfolio Backlog - Capture from Service Portfolio)
-
(Change - Change calendar and collision avoidance)
-
(Change - Impact & risk assessments minimizing production disruptions)
-
(Release Composition - Create Release)
-
(Subscription Store - Subscription)
-
(Release Composition - Associate a Service Release Blueprint to a Release Package.)
-
(Pipeline - Automate the delivery of Builds to the Build Package)
-
(Pipeline - Provide Build)
-
(Portfolio Backlog - Capture from defect fix)
-
(Requirement - Create requirement)
-
(Problem - Manage Problem)
-
(Proposal - Actuate the project portfolio)
-
(Incident - Trigger the creation of an RFC)
-
(Monitoring - Create, run, and manage monitors)
-
(Source Control - Associate Source to a service.)
-
(Change - Manage the state and lifecycle of the change.)
-
(Enterprise Architecture - Identify strategic IT architectural components)
-
(Monitoring - Monitor infrastructure (system and network))
-
(Event - Manage the state and lifecycle of Events)
-
(Change - check and steer resolutions of parallel planned deployments)
-
(Order - Track fulfillment status and completion notifications)
-
(Service Level - Create a Service Contract & start measuring)
-
(Build Package - Create a deployable package)
-
(Release Composition - Receive Build Packages)
-
(Requirement - Maintain traceability of Requirements)
-
(Build Package - Associate Builds to a Build Package)
-
(Pipeline - Automate the Build Process and Compilation)
-
(Configuration - Business impact assessment for incidents)
-
(Investment - Manage the IT investment lifecycle)
-
(Defect - Report Defect status)
-
(Request Software - Order)
-
(Product Portfolio - Capture from defect fix)
-
(Diagnostics & Remediation - Perform Remediation)
-
(Test - Usability tests)
-
(Test - Associate Test Cases to Builds)
-
(Test - Prepare test environments.)
-
(Diagnostics & Remediation - Manage the Runbook lifecycle)
-
(Pipeline - Manage the build versions)
-
(Order - Update consumers on order status at the Subscription level)
-
(Problem - Associate Incident to the corresponding Problem)
-
(Proposal - Create IT Initiative (Expedited analysis))
-
(Offer - Publish Offer Catalog)
-
(Test - Associate a Requirement to Test Cases)
-
(Requirement - Requirements to Source tracing)
-
(Chargeback - Take actual usage into consideration)
-
(Product Backlog - Request resources)
-
(Pipeline - Associate Builds to Test Cases)
-
(Order - Send the bound Service Catalog Entry)
-
(ProFit Service Management Software - Incident)
-
(Order - Notify Fulfillment)
-
(Proposal - Ranking of Proposals (Structured ananlysis))
-
(Release Composition - Associate a Service Release Blueprint to Service Catalog Entry(ies))
-
(Requirement - Requirement to Test Case trace)
-
(Usage - Track actual Usage of subscribed IT services)
-
(Test - Leverage input from service development.)
-
(Problem - Vreate an RFC associated to a Problem)
-
(Monitoring - Calculate the results of compound Service Monitors)
-
(Order - Create Subscription)
-
(Source Control - Create automated test scripts)
-
(ArchiTech Offer Consumption Software - Consumption Experience)
-
(Configuration - Change impact based analysis)
-
(Service Level - Manage the state of the Service Contract.)
-
(Test - Risk-based security tests)
-
(Defect - Associate Defects with Requirements.)
-
(Shopping Cart Store - Interaction)
-
(Proposal - Report back to investment portfolio)
-
(Investment - Receive proposed investments for run and maintain)
-
(Release Composition - Receive Defect-related information)
-
(Source Control - Develop source code and/or infrastructure)
-
(Offer - Create the Service Contract template)
-
(Source Control - Associate Requirements to Sources)
-
(Source Control - Submit Version)
-
(Product Design - Create architectural artifacts)
-
(Investment - Communicate decisions)
-
(Policy - Review and approve IT Policies)
-
(Defect - The system of record for Defects.)
-
(Product Design - Produce a Product Design describing the service)
-
(Defect - Analyze Defects)
-
(Product Design - Traceability through the Requirement functional component)
-
(Configuration - Manage the lifecycle of the Actual System.)
-
(Problem - System of record for Problem records.)
-
(Enterprise Architecture - Create and manage IT Investment PoA)
-
(Product Backlog - Govern, coordinate, influence, and direct IT Initiative execution.)
-
(Product Design - Interaction with IT operations)
-
(Proposal - Structured analysis and approval)
-
(Source Control - Allow recursive relationships between Source.)
-
(Incident - Create a Problem record)
-
(Policy - Manage and Govern IT Policies)
-
(Incident - System of record for Incidents.)
-
(Change - Associate changes to Actual Systems)
-
(Test - Allow recursive relationships between Test Cases.)
-
(Change - Provide change data to facilitate root-cause analysis)
-
(Problem - Associate Problem(s) to Actual System (s).)
-
(Cost Modeling - Create IT Cost Model)
-
(Service Level - Manage relations between the Service Contract and KPI)
-
(Portfolio Backlog - Capture from Problem Management)
-
(Usage - Track price a sub-supplier is reporting)
-
(Service Level - Manage the Service Contract lifecycle)
-
(Diagnostics & Remediation - Associate a Runbook with an Actual System.)
-
(Product Portfolio - Assiciate Requirements)
-
(Requirement - Provide Requirement Information)
-
(Usage - Track CPU usage, storage consumption, transaction numbers, ?)
-
(Incident - Provide business measurements)
-
(Proposal - Adhere to Policies (Structured ananlysis))
-
(Product Design - Identify the new or existing services)
-
(Proposal - Update Scope Agreement (Structured ananlysis))
-
(Configuration - Calculate and provide the business impact)
-
(Monitoring - Monitor security)
-
(Product Backlog - Maintain the linkage/traceability)
-
(Monitoring - Monitor usage)
-
(Requirement - Requirements to Policy association)
-
(Product Portfolio - Ranking, trending and analysis)
-
(Service Level - Create SLA Instance)
-
(Incident - Associate the Incident and the Actual System)
-
(Event - Create an Event or alert)
-
(Configuration - Provide Actual System Information)
-
(Configuration - Allow hierarchical relationships between Actual Systems.)
-
(Problem - Create Known Error from unsolved Problems)
-
(Proposal - Create Scope Agreement)
-
(Product Portfolio - Capture from Problem Management)
-
(Diagnostics & Remediation - Allow a Problem to trigger a Runbook)
-
(Pipeline - Create Build)
-
(Monitoring - Manage the lifecycle of the Service Monitor)
-
(Product Design - Identify the service delivery model)
-
(Incident - Create a Defect from an Incident)
-
(Product Backlog - Provide Initiative Information)
-
(ArchiTech Offer Consumption Software - Shopping Cart Virtual Host)
-
(Proposal - Identify security controls)
-
(Product Backlog - Send charge acceptance)
-
(Service Level - Manage the lifecycle of KPIs.)
-
(Incident - Manage Incident)
-
(Proposal - Manage "What If Scenario)
-
(Product Design - Receive IT Initiative information)
-
(Release Composition - Associate Product Release with Test Cases)
-
(Chargeback - Send a Chargeback Record for approval and reconciliation)
-
(Product Portfolio - Create IT Service Portfolio)
-
(Build Package - Create Package)
-
(Configuration - Associate the Actual System with the Problem record)
-
(Portfolio Backlog - Group and Push Demand)
-
(Order - Provide Subscription information for associated Fulfillment Requests.)
-
(Release Composition - Provide Release)
-
(Defect - Provide Defect information)
-
(Proposal - Periodical Proposal Creation (Structured ananlysis))
-
(Service Level - System of record for the Service Contract.)
-
(Release Composition - The system of record for Service Release Blueprints.)
-
(Product Design - Associate Product Design to one or more Product Releases)
-
(Pipeline - Manage Builds.)
-
(Proposal - Create labor consumption model (Structured ananlysis))
-
(Source Control - Manage the lifecycle of the Source.)
-
(Order - Provide Subscription information for associated Chargeback Contract)
-
(Monitoring - Create Service Monitor)
-
(Order - Register Request)
-
(Product Backlog - Associate an IT Initiative to a service.)
-
(Product Design - Create service design specification document)
-
(Requirement - Requirements to a Portfolio Backlog Item association)
-
(Usage - Generate service Usage history and activity reports)
-
(Release Composition - Associate a Service Release Blueprint to a service.)
-
(Configuration - Associate the Actual System with the Incident)
-
(Service Level - Receive Incident business measurements)
-
(Requirement - Manage the state of a Requirement.)
-
(Portfolio Backlog - Ranking, trending and analysis)
-
(Order - Up-to-date fulfillment-related Subscription information)
-
(Fulfillment Orchestration - Select the appropriate fulfillment mechanism)
-
(Fulfillment Orchestration - Trigger deployment engines)
-
(Enterprise Architecture - Manage Architecture)
-
(Order - Recording of patterns of service consumption)
-
(Source Control - Develop the backlog of Requirements and Defects)
-
(Chargeback - Send the consolidated service charges)
-
(Incident - Allow an Incident to be initiated from an Event.)
-
(Test - Plan and design tests)
-
(Pipeline - Automate the Build process)
-
(Release Composition - Associate Product Design to Product Releases)
-
(Incident - Trigger the execution of a Runbook from an Incident)
-
(Product Backlog - Provide Development Budget)
-
(Build Package - Associate a Build Package to a service.)
-
(Usage - Create Usage Record)
-
(Requirement - Recursive relationships between Requirements.)
-
(ProFit Catalog Software - Offer)
-
(Product Design - Architected to meets the KPIs and SLAs.)
-
(Change - Register RFC)
-
(Requirement - Associate a requirement to a service.)
-
(Portfolio Backlog - Assiciate Requirements)
-
(Fulfillment Orchestration - Engage external providers)
-
(Offer - Offers grouped into an Offer Catalog as a collection of consumable items)
-
(Incident - Manage state escalation paths and lifecycle of Incidents)
-
(Problem - Manage the state and lifecycle of a Problem)
-
(Defect - Associate a Known Error to a Defect)
-
(ProFit Collaboration Portal Software - ProFit Portal Virtual Host 1)
-
(Investment - Receive proposed investments for development)
-
(Product Portfolio - Capture from Business)
-
(Pipeline - System of record (authoritative source) for all Builds.)
-
(Proposal - Project Deliverables)
-
(Investment - Assess proposal feasibility)
-
(Product Design - Receive the development spend)
-
(Monitoring - System of record for Service Monitors.)
-
(Release Composition - The system of record for Product Releases.)
-
(Proposal - Update Scope Agreement (Expedited analysis))
-
(Chargeback - Provide Chargeback info)
-
(Product Portfolio - Receive scoping and invenstment decisions)
-
(Defect - Track Defects)
-
(Test - Stress tests)
-
(Order - Rationalize, break down, and route ?clean order? requests)
-
(Requirement - Hierarchical relationships between Requirements.)
-
(Fulfillment Orchestration - Engage fulfillment systems)
-
(Defect - Register Defects)
-
(Configuration - Associate a Runbook with the Actual System)
-
(Proposal - Submit Proposals (Structured ananlysis))
-
(Consumption Experience - Information on the Service Level status)
-
(Requirement - Manage the data flow to provide Requirement information)
-
(Product Backlog - Receive the subscribed service charges)
-
(Source Control - Allow hierarchical relationships between Source.)
-
(Policy - Manage IT Security and Regulation Policies)
-
(Pipeline - monitor and report the Build results)
-
(Change - Management of organizational changes and training for a release)
-
(Problem - Trigger the execution of a Runbook from a Problem)
-
(Defect - Decide on target release.)
-
(Product Backlog - Track spend for IT Initiatives)
-
(Test - Provide Defect information to Defect Functional Component)
-
(Product Backlog - Submit one or more RFCs required for the IT Initiative)
-
(Usage - Collect Usage information from vendor invoices)
-
(Release Composition - Provide information required for creating a Service Catalog Entry)
-
(Usage - Provide Usage information)
-
(Source Control - The system of record for Source.)
-
(Proposal - Create high-level asset consumption model (Structured ananlysis))
-
(Configuration - Business impact assessment for events)
-
(Release Composition - Associate a Service Release Blueprint to Fulfillment Requests)
-
(Product Design - Create Service Model)
-
(Proposal - Identify Benefits (Structured ananlysis))
-
(Offer - Receive estimation about labor and asset configuration)
-
(Order - Break down the Composite Requests into the individual Requests)
-
(Defect - Convert Defects to Known Errors)
-
(Source Control - Run security tests)
-
(Monitoring - Provide Monitoring Information)
-
(Chargeback - Create Chargeback Record)
-
(Consumption Experience - Ordering multiple offers in one transaction)
-
(Requirement - System of record for all Requirements.)
-
(Problem - push Problem data to Defect Management)
-
(Offer - Send the labor and asset cost estimates)
-
(Defect - Update Defect details.)
-
(Test - Acceptance tests)
-
(Defect - Document issues)
-
(Defect - Associate Defects to Service Release Blueprints)
-
(Change - Facilitate communication with stakeholders.)
-
(Product Backlog - Associate an IT Initiative to one or more RFCs)
-
(Change - Associate RFCs to the Problem)
-
(Fulfillment Orchestration - Route Fulfillment Request)
-
(Requirement - Requirements to a Product Release association)
-
(Requirement - Manage Requirements through the lifecycle of a service.)
-
(Requirement - Associate Requirements to Product Design)
-
(Monitoring - Monitor customer experience)
-
(Order - Decompose Request)
-
(Event - Manage correlation between Events.)
-
(Investment - Update IT Budget)
-
(Product Backlog - Provide IT Initiative information)
-
(Configuration - The data store for the realization of the service)
-
(Order - provide fulfillment status information)
-
(Proposal - "What-If" scenarios (Structured ananlysis))
-
(Fulfillment Orchestration - Create Fulfillment Request)
-
(Usage - Collect cost of decomposed sub-services)
-
(Test - Functionality tests)
-
(Release Composition - Associate Product Release with Requirements)
-
(Usage - Process and break down Usage information)
-
(Service Level - Receive measurements for calculating the KPI measurements)
-
(Test - Create Defect data objects)
-
(Incident - Initiate an Interaction or an Incident for Self-Service Support)
-
(Release Composition - Associate Service Release Blueprints to Build Packages)
-
(Order - Send the instances of the Service Contracts)
-
(Change - Notification of and collaboration with change stakeholders)
-
(Product Design - Associate Requirements to the Product Design)
-
(Offer - Build and publish tofferings into Offer Catalogs)
-
(Event - Trigger diagnostics and remediation)
-
(Requirement - Derive the product or program backlogs)
-
(Fulfillment Orchestration - Track Fulfillment Status)
-
(Proposal - Create Proposal (Structured ananlysis))
-
(Pipeline - Manage the Definitive Media Library (DML).)
-
(Event - System of record for Events.)
-
(Release Composition - Associate a Service Release Blueprint to Desired Systems)
-
(Product Design - Receive Requirement information)
-
(Service Level - Instantiate a Service Contract from Offer Management)
-
(Proposal - Create Proposal (Expedited analysis))
-
(Build Package - System of record for Build Packages.)
-
(Portfolio Backlog - Capture from Business)
-
(Product Backlog - Adhere to financial goals and boundary conditions.)
-
(Test - Traceability between tests and Requirements.)
-
(Consumption Experience - Request Offer)
-
(Order - Provide Request delivery times information)
-
(Product Backlog - Produce request artifacts)
-
(Product Portfolio - Capture from Service Portfolio)
-
(Source Control - Manage and store source code)
-
(Fulfillment Orchestration - Update the IT asset inventory)
-
(Policy - Track Exceptions)
-
(Product Backlog - Create IT initiative)
-
(Source Control - Source code meets the specifications, policies, standards & requirements)
-
(Change - Authoritative system of record for change request information)
-
(Fulfillment Orchestration - Orchestrate the delivery of Requests amongst fulfillment engines)
-
(Defect - Associate a Test Case to Defects (from defect Component))
-
(Problem - Create a new Knowledge based on Problem Management activities)
-
(Change - Assess the risk of proposed changes & implementation.)
-
(Product Design - Identify service suppliers)
-
(Usage - Provide Usage Information)
-
(Event - Forwardcategorized Events)
-
(Configuration - The system of record for Actual Systems and associated relationships.)
-
(Event - Manage Event)
-
(Fulfillment Orchestration - Coordinate multiple fulfillment mechanisms and manage dependencies)
-
(Service Offer - Service Offer Backbone)
-
(Defect - Defect Management Information)
-
(Home & Away - Order)
-
(Digital Product - Gather Influencers)
-
(Chargeback Record - Publish Service Status)
-
(Setup New Request Portal - IT Service Request Portal consolidation)
-
(Event - Detect Issue)
-
(Release & Deployment Management - Release Management)
-
(Service Contract - Define Service Offer)
-
(Test Case - Design & Develop)
-
(Build (Requirement to Deploy) - Pipeline Requirements)
-
(Problem Management - Problem Management)
-
(ArchiSoft IT Shop - ArchiSoft IT Shop API)
-
(Subscription - Accept & Publish Release)
-
(Product Design - Prioritize Backlog Items)
-
(Release - Release a New Service Offer)
-
(Release - Change an Existing Service Offer)
-
(Deploy - Disable or Remove Existing Product Release Instances of a Digital Product)
-
(Order - Subscribe to Service Offer)
-
(Architecture Blueprint - Prioritize Backlog Items)
-
(Strategic Theme - Gather Influencers)
-
(Build Package - Build Package Requirements)
-
(Value Stream - Define Backlog Mandates)
-
(Service Offer - Publish Service Offer)
-
(Resource - Deliver (Request to Fulfill))
-
(Investment - Finalize Roadmap & Scope Agreement)
-
(Requirement - Refine Product Backlog)
-
(Usage Record - Publish Service Status)
-
(Requirement - Plan Product Release)
-
(Cloud Environment - VLAN)
-
(Architecture Roadmap Item - Refine Product Backlog)
-
(Change - Fulfill Deployment)
-
(Deliver (Request to Fulfill) - Fulfillment Orchestration Requirements)
-
(Configuration - Configuration Requirements)
-
(Product Services & Sales - Product Sales Management)
-
(Problem - Problem Requirements)
-
(Product Design - Finalize Roadmap & Scope Agreement)
-
(Consilidate IT Request Portals - ArchiSurance IT Request Portal)
-
(Procurement - Procurement Management)
-
(Product Release - Product Release)
-
(Digital Product - Prioritize Backlog Items)
-
(Change - Change Requirements)
-
(Run (Detect to Correct) - Service Level Requirements)
-
(Policy - Policy Requirements)
-
(Product Portfolio - Manage service roadmaps)
-
(Event - Assure)
-
(Source Control - Develop)
-
(Product Portfolio - Portfolio)
-
(Product Portfolio - Create and maintain service blueprints)
-
(Target State: One Cloud Based IT Request Portal - Improve operational performance)
-
(Problem - Support)
-
(Release Composition - Develop)
-
(Proposal - Portfolio)
-
(Service Level Management - Run (Detect to Correct))
-
(Test - Test)
-
(Chargeback - Consume)
-
(Product Portfolio - Send operation charge acceptance)
-
(Incident - Support)
-
(Product Portfolio - Manage service information)
-
(Diagnostics & Remediation - Assure)
-
(Monitoring - Assure)
-
(Product Portfolio - Assiciate Digital Product to portfolio backlog)
-
(Product Design - Develop)
-
(Build Package - Develop)
-
(Product Portfolio - Comply with Policies)
-
(Order - Consume)
-
(Defect - Test)
-
(Srv Measurement & Reporting - Run (Detect to Correct))
-
(Product Portfolio - Evaluate proposals on value/cost and risk/criticality)
-
(Request Software - Request Virtual Host)
-
(IT Operations - Capacity Planning - Run (Detect to Correct))
-
(Product Backlog - Develop)
-
(Portfolio Backlog - Portfolio)
-
(Configuration - Assure)
-
(Target State: One Cloud Based IT Request Portal - Improve Ability to meet customer expectations)
-
(IT Operations - Availability - Run (Detect to Correct))
-
(Product Portfolio - Assess current services)
-
(Policy - Strategy)
-
(Fulfillment Orchestration - Fulfill)
-
((IT Service) Perf. Mgmt - Performance Management)
-
(Security and Access Mgmt - Run (Detect to Correct))
-
(Product Portfolio - Receive subscribed service charge)
-
(Usage - Fulfill)
-
(Consumption Experience - Consume)
-
(Change - Fulfill)
-
(Service Level - Support)
-
(Product Portfolio - Determine an track operational spend)
-
(Offer - Consume)
-
(Product Portfolio - Determine and track service TCO)
-
(Product Portfolio - Compare services and applications for rationalization)
-
(Product Portfolio - Decide on portfolio changes)
-
(ProFit Catalog Software - ProFit Offering Catalog Virtual Host)
-
(Requirement - Develop)
-
(Enterprise Architecture - Strategy)
-
(Pipeline - Develop)
-
(Network Area - Node)
-
(Functional Components Serving Deploy - Deploy)
-
(Legally Yours IT Fulfilment - ArchiSoft Virtual Host 1)
-
(Event - Event Resolution (Fully Automated))
-
(PRO-FIT Fulfilment - PRO-FIT Request Rationalisation)
-
(Functional Components Serving Integrate - Integrate)
-
(Diagnostics & Remediation - Event Resolution (Fully Automated))
-
(PRO-FIT Fulfilment - ArchiSoft Virtual Host 1)
-
(PRO-FIT Request Rationalisation - PRO-FIT Cloud Request Portal)
-
(Home & Away Request Rationalisation - Home & Away Request Portal)
-
(Portal - Role)
-
(Legally Yours Cloud Fulfilment - ArchiSoft Virtual Host 1)
-
(Legally Yours Cloud Fulfilment - Legally Yours Cloud Request Rationalisation)
-
(Home & Away IT Fulfilment - Home & Away Request Rationalisation)
-
(Home & Away Legacy IT Fulfilment - ArchiSoft Virtual Host 1)
-
(Run Rootcause Analysis - Event Management)
-
(Home & Away IT Fulfilment - ArchiSoft Virtual Host 1)
-
(Home & Away Cloud Fulfilment - ArchiSoft Virtual Host 1)
-
(Create Event - Event Management)
-
(Essential Service - Business Process)
-
(Home & Away Cloud Fulfilment - Home & Away Cloud Request Rationalisation)
-
(Knowledge Management - Scenario- Solving an Incident using Known Error information)
-
(Functional Component - Portal)
-
(Manage Event - Event Management)
-
(Monitoring - Event Resolution (Fully Automated))
-
(ArchiSoft Virtual Host 1 - ArchiSoft Virtual Cloud Host 2)
-
(Legally Yours Request Rationalisation - Legally Yours IT Request Portal)
-
(Incident Management - Scenario- Solving an Incident using Known Error information)
-
(Legally Yours Cloud Request Rationalisation - Legally Yours Cloud Request Portal)
-
(Perform Remediation - Event Management)
-
(Process Request - Process Request)
-
(Run Rootcause Analysis - Incident Management)
-
(Perform Remediation - Incident Management)
-
(Functional Components Serving Explore - Explore)
-
(Incident - Event Resolution (Fully Automated))
-
(ArchiSoft IT Portal - IT Service Requestor)
-
(Create Incident - Incident Management)
-
(Legally Yours IT Fulfilment - Legally Yours Request Rationalisation)
-
(Functional Components Serving Consume - Consume)
-
(Manage Incident - Incident Management)
-
(Home & Away Legacy IT Fulfilment - Home & Away Request Rationalisation)
-
(PRO-FIT Request Rationalisation - PRO-FIT IT Request Portal)
-
(Functional Components Serving Evaluate - Evaluate)
-
(L1 Grouping - Value Network)
-
(Essential Service - Process)
-
(Portal - User)
-
(Order From IT Portal - Order from IT Portal)
-
(Functional Components Serving Release - Release)
-
(Search Knowledge - Incident)
-
(Run Rootcause Analysis - Change)
-
(Provide Source Code - Pipeline)
-
(Register RFC - Fulfillment Orchestration)
-
(Srv Measurement & Reporting - (IT Service) Perf. Mgmt)
-
(Provide Chargeback info - Product Portfolio)
-
(Register RFC - Product Backlog)
-
(Perform Remediation - Change)
-
(Provide Actual System Information - Problem)
-
(Create Chargeback Contract - Order)
-
(Create Event - Monitoring)
-
(Provide Actual System Information - Change)
-
(Create SLA Instance - Order)
-
(Provide Initiative Information - Product Design)
-
(Service Level Management - Continuity)
-
(Create IT Cost Model - Product Portfolio)
-
(Update Backlog Item - Product Portfolio)
-
(Search Knowledge - Problem)
-
(Execute Deployment - Product Backlog)
-
(Provide Monitoring Information - Usage)
-
(Knowledge Management - Incident Management)
-
(Provide Monitoring Information - IT Operations - Capacity Planning)
-
(Register Request - Release Composition)
-
(Configuration Mgmt - Asset Management)
-
(Create Defect - Test)
-
(Srv Measurement & Reporting - Availability Management)
-
(Create Actual System - Fulfillment Orchestration)
-
(Provide Requirement Information - Product Design)
-
(Execute Test - Release Composition)
-
(Create requirement - Policy)
-
(Availability Management - Continuity)
-
(Create Incident - Event)
-
((IT Service) Perf. Mgmt - Continuity)
-
(Create Defect - Problem)
-
(Provide Usage Information - Order)
-
(Search Asset Availability - Proposal)
-
(Create IT Asset Request - Fulfillment Orchestration)
-
(Update IT Budget - Proposal)
-
(Create Vendor Request - Fulfillment Orchestration)
-
(Provide Usage Information - Chargeback)
-
(Provide SLA information - Consumption Experience)
-
(Provide Release - Fulfillment Orchestration)
-
(Security and Access Mgmt - Continuity)
-
(Provide Invoice Information - Usage)
-
(Publish Offer Catalog - Proposal)
-
(Search Labor Availability - Proposal)
-
(Provide Monitoring Information - Consumption Experience)
-
(Provide IT Asset Information - Fulfillment Orchestration)
-
(Configuration Mgmt - Event Management)
-
(Run Rootcause Analysis - Problem)
-
(Srv Measurement & Reporting - Capacity Management)
-
(Register Request - Product Backlog)
-
(Configuration Mgmt - Srv Measurement & Reporting)
-
(Provide Actual System Information - Event)
-
(Create Deliery Request - Fulfillment Orchestration)
-
(Provide Chargeback info - Product Backlog)
-
(Manage RFC - Product Backlog)
-
(Provide Chargeback info - Usage)
-
(Perform Remediation - Event)
-
(Provide Monitoring Information - Service Level)
-
(Provide Monitoring Information - IT Operations - Intelligence, Trending, Proactive Alerting)
-
(Knowledge Management - Problem Management)
-
(Configuration Mgmt - Problem Management)
-
(Provide Development Spend - Product Backlog)
-
(Configuration Mgmt - Change Management)
-
(Provide Actual System Information - Incident)
-
(Update IT Initiative - Proposal)
-
(Provide IT Asset Information - Usage)
-
(Register RFC - Problem)
-
(Run Rootcause Analysis - Incident)
-
(Create Service Monitor - Fulfillment Orchestration)
-
(Create SLA Template - Release Composition)
-
(Create IT initiative - Proposal)
-
(Perform Remediation - Incident)
-
(Provide Development Spend - Product Portfolio)
-
(Create IT Service Portfolio - Enterprise Architecture)
-
(Provide Development Budget - Product Portfolio)
-
(Register RFC - Incident)
-
(Provide Build - Build Package)
-
(Create Fulfillment Request - Order)
-
(Srv Measurement & Reporting - IT Operations Management)
-
(Update Defect - Source Control)
-
(Create Estimated Labor and Asset Cost config - Proposal)
-
(Srv Measurement & Reporting - Security and Access Mgmt)
-
(Provide Package - Release Composition)
-
(Register Request - Consumption Experience)
-
(Request IT Budget - Proposal)
-
(Provide Delivery request information - Fulfillment Orchestration)
-
(Configuration Mgmt - Incident Management)
-
(Capacity Management - Continuity)
-
(Create Defect - Incident)
-
(Update Policy - Product Portfolio)
-
(Create Problem - Incident)
-
(Update Backlog Item - Proposal)
-
(Create Backlog Item - Problem)
-
(Vendor Mgmt - Knowledge Management)
-
(Create Catalog Item - Release Composition)
-
(Create SLA Template - Offer)
-
(Knowledge Management - Product Services & Sales)
-
(Srv Measurement & Reporting - Service Level Management)
-
(Provide Release - Test)
-
(Provide Monitoring Information - IT Operations - Availability)
-
(Process Shopping Cart - Order from IT Portal)
-
(Funtional Components Serving Operate - Operate)
-
(Process Shopping Cart - Process Shopping Cart)
-
(Home & Away Cloud Request Rationalisation - Home & Away Cloud Request Portal)
-
(ProFit Collab Module - ProFit Collaboration Portal Software)
-
(Supporting - Collaboration & Communication)
-
(ArchiSoft Knowledge - ArchiSoft IT Portal)
-
(ArchiSurance End User - ProFit End User)
-
(ArchiSurance End User - Home & Away End User)
-
(Technology - Resource)
-
(ProFit KM Module - ProFit Collaboration Portal Software)
-
(Product Backbone Data Object - Lifecycle Data Object)
-
(ArchiSurance End User - LegallyYours End User)
-
(Application - Resource)
-
(ProFit Request Module - ProFit Request Portal Software)
-
(ArchiSoft Self Service Support - ArchiSoft IT Portal)
-
(Supporting Function - Supporting Function)
-
(Human - Resource)
-
(Supporting - Governance, Risk, & Compliance)
-
(Supporting - Sourcing & Vendor Management)
-
(Supporting - Intelligence & Reporting)
-
(Supporting - Workforce Management)
-
(Supporting - Financial Management)
-
(ArchiSoft Service Catalog - ArchiSoft IT Portal)
-
(ArchiSoft Collaboration - ArchiSoft IT Portal)
-
(Functional Component - Functional Component)
-
(Information - Resource)
-
(ProFit Self Service Module - ProFit Request Portal Software)
-
(Consolidate Cloud Request Portals - Consilidate IT Request Portals)
-
(Setup New Request Portal - Migrate PRO-FIT Legacy Request Portal)
-
(Begin IT Request Portal Consolidation - Setup New Request Portal)
-
(Migrate PRO-FIT Legacy Request Portal - Consolidate Cloud Request Portals)
-
(Release & Deployment Management - Service Level Management)
-
(Release & Deployment Management - Event Management)
-
((IT Service) Perf. Mgmt - Defect Management)
-
(Demand Management - Requirements for Engineering Created)
-
(Availability Management - Defect Management)
-
(Product Portfolio Management - Change Created)
-
(Policy Management - Requirements for Engineering Created)
-
(Product Portfolio Management - Service Catalog item Created)
-
(Backlog Management - Test Management)
-
(Backlog Management - Change Management)
-
(Backlog Management - Product Design)
-
(Release & Deployment Management - Configuration Mgmt)
-
(Capacity Management - Defect Management)
-
(Backlog Management - Product Development)
-
(Release & Deployment Management - Security and Access Mgmt)
-
(Product Portfolio Management - Service Catalog Management)
-
(Policy Management - Requirements Management)
-
(Test Management - Defect Management)
-
(Demand Management - Requirements Management)
-
(Architecture - Design Created)
-
(Product Development - Defect Management)
-
(Product Portfolio Management - IT Initiative Created)
-
(Release & Deployment Management - Srv Measurement & Reporting)
-
(User Support Interaction Management - Incident Management)
-
(Service Level Management - Defect Management)
-
(Product Portfolio Management - Backlog Management)
-
(Security and Access Mgmt - Defect Management)
-
(Product Portfolio Management - Change Management)
-
(Backlog Management - Release & Deployment Management)
-
(Incident Created - Incident Management)
-
(Digital Product Value Stream (Product line) - Operate)
-
(Digital Product Value Stream (Product line) - Release)
-
(Digital Product Value Stream (Product line) - Integrate)
-
(Digital Product Value Stream (Product line) - Deploy)
-
(Digital Product Value Stream (Product line) - Explore)
-
(Digital Product Value Stream (Product line) - Consume)
-
(Digital Product Value Stream (Product line) - Evaluate)
-
(Digital Product & Service - Digital Product Backbone)
-
(Digital Product & Service - Service Offer Backbone)
-
Associated with
(Digital Product & Service - Consumer)
-
Influences
(Digital Product & Service - Increased Value)
-
(Service Resources - Strategy Management)
-
(Information Resources (Create/ Update) - Strategy Management)
-
(Process Resources - Strategy Management)
-
(Application Resources - Strategy Management)
-
(People Resources - Strategy Management)
-
(ITIL v3 - 1. Strategy Management for IT Services)
-
(IT4IT Data object - Strategic Objective)
-
(IT4IT Data object - Strategic Theme)
-
(ITIL v4 - 12. Strategy Management)
-
(IT4IT Functional Component - Strategy)
-
(Compliance Resources - Information security & Risk Management)
-
(Compliance Resources - Privacy & Data protection)
-
(Compliance Resources - Strategy Management)
-
(Compliance Resources - IT‑governance & strategic management)
-
(Compliance Resources - AI & algorithmic accountability)
-
(Compliance Resources - Cloud, software & technical standards)
-
(Compliance Resources - Sector‑specific compliance)
-
(ITIL v3 - 2. Service Portfolio Management)
-
(ITIL v3 - 3. Financial Management for IT Services)
-
(ITIL v3 - 4. Demand Management)
-
(ITIL v3 - 5. Business Relationship Management)
-
(IT4IT Data object - Policy)
-
(IT4IT Data object - Portfolio Backlog Item)
-
(IT4IT Data object - Digital Product)
-
(ITIL v4 - 9. Relationship Management)
-
(ITIL v4 - 13. Supplier Management)
-
(ITIL v4 - 17. Capacity and Perfomance Management)
-
(Compliance Resources - Compliance policy)
-
(Strategy Management - Operational Excellence)
-
(Operational Excellence - Prioritized Digital Product Portfolio and Architecture Roadmap)
-
(Compliance Resources - Portfolio Management)
-
(Information Resources (Create/ Update) - Portfolio Management)
-
(Process Resources - Portfolio Management)
-
(Application Resources - Portfolio Management)
-
(People Resources - Portfolio Management)
-
(IT4IT Data object - Product Backlog Item)
-
(ITIL v4 - 7. Portfolio Management)
-
(ITIL v4 - 18. Change Enablement)
-
(ITIL v3 - 19. Change Evaluation)
-
(IT4IT Data object - Change)
-
(IT4IT Functional Component - Change)
-
(IT4IT Functional Component - Portfolio Backlog)
-
(IT4IT Functional Component - Product Backlog)
-
(IT4IT Data object - Requirement)
-
(IT4IT Functional Component - Requirement)
-
1:n
(Portfolio Epics - Product Features)
-
n:m
(Strategic Goal - Strategic Driver)
-
n:m
(Strategic Goal - Digital Product)
-
(Portfolio Management - Operational Excellence)
-
(Strategy Management - Consider a New Digital Product)
-
(Evaluate - Plan Product Portfolio Investments)
-
(Strategy Management - Explore)
-
(Strategy Management - Evaluate)
-
(Portfolio Management - Explore)
-
(Architecture Management - Explore)
-
(IT4IT Data object - Architecture Blueprint)
-
(IT4IT Data object - Architecture Roadmap Item)
-
(IT4IT Data object - Value Stream)
-
1:1
(Project Start Architecture (PSA) - Project End Architecture (PEA))
-
n:1
(Architecture Building Block (ABB) - Solution Building Block (SBB))
-
selects
(Architecture Building Block (ABB) - Project Start Architecture (PSA))
-
proposes
(Project Start Architecture (PSA) - Solution Building Block (SBB))
-
finalizes
(Project End Architecture (PEA) - Solution Building Block (SBB))
-
(ITIL v3 - 6. Design Coordination)
-
(ITIL v3 - 10. Capacity Management)
-
(ITIL v4 - 1. Architecture management)
-
(ITIL v3 - 9. Availability Management)
-
(ITIL v3 - 11. IT Service Continuity Management)
-
(IT4IT Functional Component - Enterprise Architecture)
-
(Information Resources (Create/ Update) - Architecture Management)
-
(Process Resources - Architecture Management)
-
(Application Resources - Architecture Management)
-
(People Resources - Architecture Management)
-
(Architecture Management - Integrate)
-
(IT4IT Data object - Product Design)
-
(Digital Product - Product Design)
-
(IT4IT Functional Component - Source Control)
-
(IT4IT Functional Component - Build Package)
-
(IT4IT Functional Component - Pipeline)
-
(IT4IT Data object - Source)
-
(IT4IT Data object - Pipeline)
-
(IT4IT Data object - Build Package)
-
(IT4IT Functional Component - Release Composition)
-
(IT4IT Data object - Product Release Blueprint)
-
(IT4IT Data object - Product Release)
-
(Software build - Device)
-
(Pipeline - Change)
-
(Pipeline - Software build)
-
(User Story - Task)
-
(Task - Software build)
-
(Software build - Release)
-
(Device - Release)
-
(Release - Change)
-
(ITIL v3 - 15. Change Management)
-
(ITIL v3 - 17. Release and Deployment Management)
-
(ITIL v3 - 14. Transition Planning and Support)
-
(ITIL v4 - 23. Release Management)
-
(ITIL v4 - 32. Deployment Management)
-
(ITIL v4 - 33. Infrastructure and Platform Management)
-
(ITIL v4 - 34. Software Development and Management)
-
(IT4IT Functional Component - Test)
-
(IT4IT Functional Component - Defect)
-
(IT4IT Data object - Defect)
-
(IT4IT Data object - Test Case)
-
(IT4IT Data object - Test Plan)
-
(Fout - Software build)
-
(Pipeline - Test Plan)
-
(Test Plan - Test)
-
(Test - Fout)
-
(Task - Test)
-
(Task - Fout)
-
(ITIL v3 - 18. Service Validation and Testing)
-
(ITIL v4 - 31. Service Validation and Testing)
-
(Test Management - Release)
-
(Test Management - Integrate)
-
(Manufacturing Management - Test Management)
-
(Manufacturing Management - Release)
-
(Manufacturing Management - Integrate)
-
(Information Resources (Create/ Update) - Manufacturing Management)
-
(Process Resources - Manufacturing Management)
-
(Application Resources - Manufacturing Management)
-
(People Resources - Manufacturing Management)
-
(Information Resources (Create/ Update) - Test Management)
-
(Process Resources - Test Management)
-
(Application Resources - Test Management)
-
(People Resources - Test Management)
-
(ITIL v3 - 20. Knowledge Management)
-
(ITIL v4 - 4. Knowledge Management)
-
(Information Resources (Create/ Update) - Product Documentation Management)
-
(Process Resources - Product Documentation Management)
-
(Application Resources - Product Documentation Management)
-
(People Resources - Product Documentation Management)
-
(Product Documentation Management - Integrate)
-
(Product Documentation Management - Release)
-
(IT4IT Functional Component - Knowledge)
-
(ITIL v4 - 8. Project Management)
-
(Product Backlog Item - Knowledge Item)
-
(1. Strategy Management for IT Services - 1.1 Strategic Assessment)
-
(1. Strategy Management for IT Services - 1.2 Strategy Generation)
-
(1. Strategy Management for IT Services - 1.3 Strategy execution (through the service lifecycle))
-
(1.1 Strategic Assessment - 1.2 Strategy Generation)
-
(1.2 Strategy Generation - 1.3 Strategy execution (through the service lifecycle))
-
(1.3 Strategy execution (through the service lifecycle) - 26. Seven‑Step Improvement Process)
-
(26. Seven‑Step Improvement Process - 1.2 Strategy Generation)
-
(26. Seven‑Step Improvement Process - 1.1 Strategic Assessment)
-
(2. Service Portfolio Management - 2.1 Proces Initiation)
-
(2. Service Portfolio Management - 2.2 Define)
-
(2.1 Proces Initiation - 2.2 Define)
-
(1.3 Strategy execution (through the service lifecycle) - 2. Service Portfolio Management)
-
(1. Strategy Management for IT Services - Junction)
-
(5. Business Relationship Management - Junction)
-
(Junction - 2.1 Proces Initiation)
-
(26. Seven‑Step Improvement Process - Junction)
-
(2. Service Portfolio Management - 2.3 Analyse)
-
(2.2 Define - 2.3 Analyse)
-
(2. Service Portfolio Management - 2.4 Approve)
-
(2.3 Analyse - 2.4 Approve)
-
(2. Service Portfolio Management - 2.5 Charter)
-
(2.4 Approve - 2.5 Charter)
-
(2.5 Charter - Service Design)
-
(2.4 Approve - 19. Change Evaluation)
-
(Service Design - Service Transition)
-
(Service Transition - 2.5 Charter)
-
(3. Financial Management for IT Services - 3.1 Accounting)
-
(3. Financial Management for IT Services - 3.2 Budgetting)
-
(3. Financial Management for IT Services - 3.3 Charging)
-
(3.2 Budgetting - 3.1 Accounting)
-
(3.3 Charging - 3.1 Accounting)
-
(4. Demand Management - 4.2 Patterns of business activity)
-
(4. Demand Management - 4.1 Identify sources of demand forecasting)
-
(4. Demand Management - 4.3 User Profiles)
-
(4. Demand Management - 4.4 Activity-based demand management)
-
(4. Demand Management - 4.5 Develop differentiated offerings)
-
(4. Demand Management - 4.6 Management of Operational Demand)
-
(4.4 Activity-based demand management - 10. Capacity Management)
-
(22. Incident Management - 4.4 Activity-based demand management)
-
(23. Request Fulfilment - 4.4 Activity-based demand management)
-
(4.1 Identify sources of demand forecasting - 4.2 Patterns of business activity)
-
(4.2 Patterns of business activity - 4.3 User Profiles)
-
(4.3 User Profiles - 4.4 Activity-based demand management)
-
(4.4 Activity-based demand management - 4.5 Develop differentiated offerings)
-
(4.5 Develop differentiated offerings - 4.6 Management of Operational Demand)
-
(3. Financial Management for IT Services - 4.6 Management of Operational Demand)
-
(4.6 Management of Operational Demand - 10. Capacity Management)
-
(2. Service Portfolio Management - 4.1 Identify sources of demand forecasting)
-
(8. Service Level Management - 4.1 Identify sources of demand forecasting)
-
(3.3 Charging - 4. Demand Management)
-
(2.5 Charter - 4. Demand Management)
-
(Policy compliance rule (External and internal) - Digital Product)
-
(Compliance Resources - Company internal compliance)
-
(5. Business Relationship Management - Service Strategy)
-
(5. Business Relationship Management - Service Design)
-
(5. Business Relationship Management - Service Transition)
-
(Service Strategy - Service Design)
-
(5. Business Relationship Management - Service Operation)
-
(5. Business Relationship Management - Continual Service Improvement)
-
(Service Transition - Service Operation)
-
(Service Operation - Continual Service Improvement)
-
(Service Strategy - 5.1 Identify Stakeholders)
-
(Service Strategy - 5.2 Define outcomes)
-
(5.1 Identify Stakeholders - 5.2 Define outcomes)
-
(Service Strategy - 5.3 Specify strategic requirements and funding)
-
(5.2 Define outcomes - 5.3 Specify strategic requirements and funding)
-
(Service Strategy - 5.4 Define business case)
-
(Service Strategy - 5.5 Validate patterns of business activity)
-
(5.3 Specify strategic requirements and funding - 5.4 Define business case)
-
(5.4 Define business case - 5.5 Validate patterns of business activity)
-
(Service Design - 5.6 Validate customer requirements)
-
(Service Design - 5.7 Validate patterns of business activity)
-
(5.6 Validate customer requirements - 5.7 Validate patterns of business activity)
-
(Service Design - 5.8 Confirm costs and funding)
-
(5.7 Validate patterns of business activity - 5.8 Confirm costs and funding)
-
(Service Design - 5.9 Ensure approriate customer involvement in design activities)
-
(5.8 Confirm costs and funding - 5.9 Ensure approriate customer involvement in design activities)
-
(Service Provider - 3. Financial Management for IT Services)
-
(Service Provider - 4. Demand Management)
-
(Service Provider - 2. Service Portfolio Management)
-
(5. Business Relationship Management - Service Provider)
-
(Service Provider - 7. Service Catalogue Management)
-
(Service Provider - 8. Service Level Management)
-
(Service Provider - 9. Availability Management)
-
(Service Provider - 10. Capacity Management)
-
(Service Provider - 11. IT Service Continuity Management)
-
(Service Provider - 15. Change Management)
-
(Service Provider - 17. Release and Deployment Management)
-
(Service Provider - 18. Service Validation and Testing)
-
(Service Provider - 19. Change Evaluation)
-
(Service Provider - 22. Incident Management)
-
(Service Provider - 23. Request Fulfilment)
-
(Service Transition - 5.10 Coordinate customer involvement in ST processes)
-
(Service Transition - 5.11 Schedule customer involvement in training and awareness)
-
(5.10 Coordinate customer involvement in ST processes - 5.11 Schedule customer involvement in training and awareness)
-
(Service Transition - 5.12 Validate Release schedules)
-
(5.11 Schedule customer involvement in training and awareness - 5.12 Validate Release schedules)
-
(Service Transition - 5.13 Awareness of known errors)
-
(5.12 Validate Release schedules - 5.13 Awareness of known errors)
-
(Service Operation - 5.14 Communicate scheduled outages)
-
(Service Operation - 5.15 Updates on major incidents)
-
(Service Operation - 5.16 Escalation)
-
(5.14 Communicate scheduled outages - 5.15 Updates on major incidents)
-
(5.15 Updates on major incidents - 5.16 Escalation)
-
(Continual Service Improvement - 5.17 Report service performance)
-
(Continual Service Improvement - 5.18 Cusomrt satisfaction surveys)
-
(5.17 Report service performance - 5.18 Cusomrt satisfaction surveys)
-
(Continual Service Improvement - 5.19 Facilitate reviews on ability to meet strategic objectives)
-
(5.18 Cusomrt satisfaction surveys - 5.19 Facilitate reviews on ability to meet strategic objectives)
-
(Continual Service Improvement - 5.20 Initiate service improvement plans)
-
(5.19 Facilitate reviews on ability to meet strategic objectives - 5.20 Initiate service improvement plans)
-
(Service Strategy - Opportunity)
-
(Service Transition - Request for Change)
-
(Service Operation - Complaint)
-
(Continual Service Improvement - Compliment)
-
(Opportunity - Strategic Driver)
-
(5. Business Relationship Management - 3. Financial Management for IT Services)
-
(5. Business Relationship Management - 4. Demand Management)
-
- 98 - Meta models
- 03 - Functional Components
- 02 - Capabilities
- 01 - Value Streams
- 03 - Processes
- 04 - Data objects
- 99 - Standards
- Start here: Navigation